Does anybody know the logic behind the fact that PS7 users can't upgrade to CS4? I can't believe that Adobe doesn't have the IT knowledge to enable CS4 to be backwards compatible. One person suggested that I upgrade to CS2 or CS3 and then upgrade again to CS4. That will, of course, save me some money, but why on earth should I have to do that - it's still expensive? I think we all know the answer to that!!
Could I remind Adobe that we are in a "credit crunch" and that perhaps if their software was cheaper they might sell more. Or is that perhaps too logical?
Pamela E Jones, Apr 10, 2009 4:17 AM
>Because customers who do upgrade often deserve to be treated better than those that don't.
I don't think so. customers are customers. i used to think it was very classy of adobe to update everyone who owned any version.
"A customer is the most important visitor on our premises.
He is not dependent on us.
We are dependent on him.
He is not an interruption in our work - he is the purpose of it.
We are not doing him a favour by serving him.
He is doing us a favour by giving us the opportunity to serve him."
Why are software companies supposed to be different than other
companies? Airlines treat frequent fliers better but nobody says boo
Get your oil changed 10 times at LubeExpress and get the next one free.
Use certain credit cards and get miles or cash back. But heaven forbid a
software company treats regular customer better and they're evil.
Or, maybe she should deal with Adobe like she would any other company
that she hasn't bought anything from in about 8 years...
Call them up and find out what they can do for her...as you say, in this
economy perhaps they can offer her a discount on a new CS4 license. It
can't hurt to ask. If she's real nice and gets the right person you
But seriously, why do you feel this way, Dave? I understand wanting to
be treated fairly but that's a two way street. Has she been a loyal
customer? The answer is quite obviously no.
The fact that you, or any other regular upgrader would take this stance
surprises me. Here's why.
The Adobe installers are crappy enough as it is. Can you imagine if they
had to verify installation media and serial numbers that could be up to
20 years old? I know the argument that's coming...just have the person
The glitch in that argument is that you need a human being to handle
that...and that costs money, which raises the price of the software for
EVERYONE. Would you, as a loyal customer who's purchased every upgrade,
be willing to underwrite that cost? What if Adobe allowed all previous
owners to upgrade to CS4 for $239.00 instead of $199.00. Now...how do
you feel about it?
People are complaining enough about the cost as it is. Would you then
jump in to chastise Adobe for jacking up the price? You can't have it
both ways...either you want loyal customers to be treated as such or you
don't, but allowing every who's ever purchased a product from any
company to get the same treatment as regular loyal customers just makes
no sense from a customer prospective or a business prospective.
Quark always charged full price if you didn't pay for the latest upgrade. Adobe was one of the rare companies that offered to update any version of their software. They are still being more than reasonable. They still allow you to update every third version at this point.
Thank you Adobe and ____________ all the whiners in this thread!
>Adobe was one of the rare companies that offered to update any version of their software
which is one reason, imo, why they always engendered such fanatical loyalty. by behaving like the quarks and the microsofts, they've left themselves open to a "use whatever" sw might come along mentality, rather than "give me adobe or give me death!". :)
>They are still being more than reasonable. They still allow you to update every third version at this point.
I do hand it to them for that.
>"Thank you Adobe and" A FREE UPGRADE "all the whiners in this thread!"
Well Adobe has certainly affected other companies. Quark updates are a lot less expensive and I think you can skip a version, but then again, Quark is desperate to compete.
Yeah, I thought the "______" would be more appropriate than what I was thinking at that time.
I remember when ID first came out V1 was sadly inept, so they came out with V1.5 which initially was offered at $129. I lead the charge that we shouldn't have to pay to get a workable version and eventually it was offered at $29. I was called some very nasty things on the ID forum for starting that thread and I was being on my best Canadian behaviour. So Adobe does listen to its customers.
Photoshop 7 should have included a warning stating the user must upgrade with-in three new versions or user would be forced to pay full price. In other words, warn purchaser BEFORE it is too late.
When PS CS4 first came out Adobe gave a limited time, on their website, to upgrade before the full price was the only option. In my opinion there should have not been a time limit. It should have been: Hey peoples, PS CS4 is the last time for a upgrade from PS7 or CS (as a example). But this upgrade path may need a set time period to make the bean counters happy.
Then this year Adobe can send out a e-mail or snail mail to lets say the users of CS products (as a example) telling them CS5 will be the last time you can upgrade. No time limit. Throw in Lightroom 2 (3 maybe this next coming round) at reduced cost to sweeten the deal.
"On the other hand, how logical is it to buy hundreds of dollars worth of software without doing some research first?"
Well, in some cases, I'm sure customers that purchased Photoshop 7 (and previous versions) did exactly that. At which time they were lead to believe that they would be able to upgrade at ANY time without penalty.
I tell my customers that they may purchase reprints, for a set price, for one year, from the date the photography was done. After that year the prices may be higher. They know BEFOREHAND that this is so. I don't wait to inform them until the year is up. Only fair way to do it.
Tell Yoko I said "Hi"...
my point still stands i'm afraid, they were basing their purchasing decisions on 7 year old information. Would you buy now a Geforce4 Ti because back in 2002 someone told you that that's the best you can buy?
> At which time they were lead to believe that they would be able to upgrade at ANY time without penalty.
Ridiculous. Just because that was the policy in effect at the time is no
proof that it would continue. In fact, the current policy has been in
effect since CS3 was released which means our OP did no research at all
over the last two years.
Good point, however you still have to draw the line somewhere. You can't expect companies to know 7 years in advance what the upgrade path of their software will be so why are people expecting it to be the same?
I don't hear people complaining that they can't upgrade from Windows Me to Windows Vista so why are people complaining about not being able to upgrade from PS7 to CS4?
I fully respect you, and your knowledge, but to say I'm ridiculous is unfair. Please keep in mind that not every user of Photoshop spends time in these forums. I have a friend that has a busy photography studio. He works long hours.
He is pretty intelligent. He builds computers and knows his way around Photoshop very well. He keeps up on all things pertaining to photography equipment. He had no clue that he needed to upgrade to CS3 from 7, or lose his right to upgrade. Will you at least admit that I have a point, and that it is not ridiculous?
Upgrade pricing is a benefit given to users of former versions so they don't have to pay full retail. It makes sense. They already have a version with x number of features, so they only will be paying for the additional features in the new version.
Incremental version pricing looks at the fact that a version 7 user will be getting a whole lot more new features than a CS3 version user. Why should they not pay a lot more.
I am happy with Adobe allowing us to skip one or two versions of the software, in cases where the new features are not those I need. I usually skip one version.
(I remember upgrading to Quark 3.3 from Quark 2.0. They made me pay for Quark 3.0 upgrade, 3.1 upgrade, and 3.2 upgrade. To make it even worse, to reinstall (which I had to do regularly) I had to load each version, and update to the next version, in order.