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Photoshop (CS3) Hangs When Started

Aug 9, 2008 9:30 AM

I just purchased PS CS3 and after spending an entire evening and morning getting to the point where the software asked for my serial number, I still have not gotten anything other than a PS window and an hourglass cursor with the window indicating that Adobe Photoshop CS3 is not responding. I am running Windows XP with all the Windows updates installed. I get the same result with the version right off the DVD or after having dowloaded and installed all the updates to the various components. I did many installs finally using the CS3 cleanup script at level 3 and this allowed me to enter my SN.



If I look at the application event log in XP I can see the following:



Hanging application Photoshop.exe, version 10.0.1.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.



I looked through the forum and did not see the exact problem in other posts. Is there a switch that can be used with Photoshop.exe to log the application startup?



Any help would be appreciated. I am starting to think I made a terrible mistake buying this software based on using an older version years ago.



Thanks,
John
 
Replies
  • Currently Being Moderated
    Aug 9, 2008 5:51 PM   in reply to (John-in-CT)
    I would suggest resetting any preferences that may have been carried over from a previous version of PS.
    To do this, have a folder of images open on your desktop, and WHILE holding down the CTRL+ALT+SHIFT keys, right click on an image file and choose "Open With" -> "Adobe Photoshop CS3". A dialog will come up before the application loads and will ask if you want to delete the preferences file. Choose Yes.
    Be forewarned that by choosing yes, you will delete all of the applications preferences. But seeing as you just installed, you should be fine. Good luck!
     
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    Aug 10, 2008 12:04 AM   in reply to (John-in-CT)
    The preferences from previous versions are in completely different folders on the system drive.

    The best way to reset preferences is described in the FAQ.

    http://www.adobeforums.com/webx/.ef4a07f/1

    You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.

    This resets all settings in Photoshop to factory defaults.
     
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    Aug 10, 2008 8:12 AM   in reply to (John-in-CT)
    Your post is confusing. Did you install Photoshop on a drive other than the system drive? That is asking for trouble.

    Also a successful installation in the right place will always create a set of preferences with the extension .psp so goodness knows what you are doing!

    They are hidden files and would be in:

    C:\Documents and Settings\Username\Application Data\Adobe\Adobe Photoshop CS3\Adobe Photoshop CS3 Settings
     
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    Aug 10, 2008 8:41 AM   in reply to (John-in-CT)
    I am also trying to install CS3 on my computer and I have the same problem. I am using Windows Vista. After installing, the application hangs also just as described. I have contacted customer service who told me to uninstall and reinstall. I did and it continues to hang when opening. I contacted customer service and they told me to uninstall and reinstall. Did so and it hangs.
    Several customer service of uninstall, download CS3 from website, and still hangs.
    After several days I was referred to technical support, they had me uninstall and reinstall. The application still hangs with technical support on phone. After 2 hours on the phone, we were still creating new users, uninstalling and reinstalling, changing msconfig and still hanging.
    Finally I was told by tech support to uninstall and reinstall again but you guessed it, it was close to closing for tech support and was told I would have to call back.
    Waited until Saturday and you guessed it, tech support is only available Mon thru Friday. I have to work to pay for programs like this and can't take off during the week right now to spend all day with tech support.
    I never saw and answer to the post as to what steps to take to correct it from hanging.
    anyone else have same problem or can resolve it?
     
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    Aug 10, 2008 9:03 AM   in reply to (John-in-CT)
    John, I have having similar problems as you. I guess I should have clarified that I either can't get to the part to enter the serial number because it hangs or when I have unistalled and reinstalled and do get to the serial number part, the application hangs after verifying the serial number. You would think tech support could help but I guess they only work Mon thru Friday so your out of luck if you can't spend a vacation on the phone with them.
    I was hoping that someone else might have had the same problem and could answer it here. Let me know if you get yours working and I will try the same steps.
     
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    Aug 10, 2008 1:45 PM   in reply to (John-in-CT)
    That's the problem I am having installing it with Windows Vista.

    I had CS2 and upgraded to CS3 when it first came out which installed on Windows XP with service pack 2. No problems with it.

    I bought a new laptop with Vista. I have followed the instructions for installing it, countless calls to customer service, and then the transfer to tech support. The first tech transferred me to Sr Technician who had to give up when it came to closing time.

    I have a case number with tech but only open Mon thru Friday. I am going to correspond by email with them to see what they have since I work during the week.
    I even tried downloading the free trial CS3 and got the same hanging response.
    We can't be the only ones with this problem since your description of sometimes getting to the serial number and hanging and sometimes not even getting this far.

    Keep me posted and I will let you know what the techs respond with now.
     
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    Aug 10, 2008 11:42 PM   in reply to (John-in-CT)
    You have to bear in mind that, although these problems are very real to you, tens of thousands of users have installed without a hitch. This would indicate that something on your system is not playing nicely with the installer.

    It is obviously that the installer is far from hassle free even when it works it is painfully slow and can interact badly with, for example, Flash player and Internet Explorer, not to mention some of the security suites and firewalls.

    When you said you tried it with a clean XP install, was that on a freshly formatted disk or a repair install?
     
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    Aug 11, 2008 2:30 AM   in reply to (John-in-CT)
    >It is obviously that the installer is far from hassle free

    ...and that's probably what John Nack (Photoshop product manager) had in mind when he let slip a remark on his blog that "the intallers are a huge embarrassment to all of us" (or words to that effect).

    In any case, they know about it, and the CS4 installers will probably be a completely different breed. Not that that helps right now.
     
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    Aug 11, 2008 11:15 PM   in reply to (John-in-CT)
    With a configuration like yours it is impossible to determine remotely what hardware or software configuration is causing you this grief but, believe me, it is at your end.
     
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    Aug 12, 2008 7:56 AM   in reply to (John-in-CT)
    Going back to the beginning of the saga, of course it could be a faulty installation disk!
     
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    Aug 12, 2008 8:57 PM   in reply to (John-in-CT)
    Same issue, going on a month now. Vista 64, all updates, all drivers updated. quad core (tried install with 4gb of memory, 2 gb of memory, diff hard drive, etc..), fresh install of vista. downloaded trial from site numerous times as per tech support, reinstalled, restored, etc...same result. It just hangs on the opening of the application. tried registering the script dll's for both the 64 and 32 bit side, installing in 64 vs 32 bit directories, nada. disabled pretty much every service, killed all unnecessary apps, no AV has ever been installed, Defender is disabled. tech support is no help. one guy even told me to just wait until cs4.

    dual booted with XP, and it works fine on the same hardware. And no, the solution is not to go backwards permanently. I need Vista, it says it's compatible.
     
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    Aug 12, 2008 10:56 PM   in reply to (John-in-CT)
    ok i FINALLY got this working. Shrotly after I posted this, i ran across a solution. the problem is the FNP licensing service. Adobe has a patch for it, but it is listed as an acrobat fix for vista. But seeing as how all adobe products use this licensing schema...it fixed my issue with CS3.

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=3750

    cred goes the guys in this thread
    http://forums.guru3d.com/showthread.php?t=258966
     
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    Aug 12, 2008 11:02 PM   in reply to (John-in-CT)
    Maybe that'll help JohninCT!

    I certainly didn't need it to get CS3 installed on Vista 64.
     
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    Aug 12, 2008 11:50 PM   in reply to (John-in-CT)
    I've actually heard about this - I think in connection with RAID setups - but had completely forgotten about it.

    By now it should be possible to put together a comprehensive list of the things that can trip up an installation. It would take some research in the forums, but I think solutions exist for everything that has come up so far.
     
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    Aug 13, 2008 4:06 AM   in reply to D Fosse-QDEaQ1
    > I think in connection with RAID setups - but had completely forgotten about it.

    RAID(0) here and Vista 64. Not so much as a hiccup installing CS3.

    Bob
     
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    Aug 14, 2008 12:06 PM   in reply to (John-in-CT)
    Honestly, this is the worst release ever!

    I just cannot believe users going to re-install everything, including the OS, just for this junk proggie!

    I don't bother anymore, I'll just get my money back.
     
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    Jun 6, 2009 6:03 PM   in reply to (Vista64hates_CS3)

    I know this thread is several months old, but I had experienced a similar problem after buying a new computer with Windows Vista 64-bit. I installed and reinstalled, searched everywhere and couldn't come up with a solution to Photoshop not responding when I tried to launch it after installation. I finally found this post, followed the instructions to download and install the patch, and was able to finally successfully launch Photoshop CS3. Thank you so much for posting your solution!

     
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