Adobe Forums: OSX - null pict handle for id 2004 with...

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14 Replies Last post: Oct 27, 2009 5:50 PM by Geoff Heith

(ryanb)

5 posts since
Nov 7, 2004

Currently Being Moderated

Nov 20, 2008 2:28 AM

OSX - null pict handle for id 2004 with error of 0 - on simple export

I got this on my Macbook Pro running 10.5.5 when I try to export a sequence with a song I sped up 200%. Media Encoder opens acts normal but a window pops up in the background and says null error.

I searched the forum and someone had the same error in Encore. They suggested uninstall and running cs3 cleaner.

I had cs3 on my mac then cs4. Since the drive is small I uninstalled cs3.

After reading the other post I ran the CS3 Cleaner then uninstalled CS4 Master Collection and tried the CS4 cleaner. It said there was nothing to clean.

I'm not sure what to try. Any ideas anyone?

Thanks in advance.

(TrevorMcPherson)

1 posts since
Nov 28, 2008

Currently Being Moderated

1. Dec 1, 2008 5:04 AM

in response to: (ryanb)

Re: OSX - null pict handle for id 2004 with error of 0 - on simple export

I have the same problem. Adobe support told me to deactivate, uninstall and run the CS3 cleaner (even though we're talking CS4 here). You run the cleaner on level 4 which removes all things Adobe. This hasn't helped and the problem persists. I'd love to hear anyone else's results here...

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Eddie Lotter

5,133 posts since
Apr 16, 2007

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2. Dec 1, 2008 7:02 AM

in response to: (ryanb)

Re: OSX - null pict handle for id 2004 with error of 0 - on simple export

Try the CS4 Clean Script.

Cheers
Eddie

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jefbak

124 posts since
Feb 6, 2006

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3. Feb 20, 2009 4:20 PM

in response to: (ryanb)

Re: OSX - null pict handle for id 2004 with error of 0 - on simple export

I am getting this error in media encoder cs4. I have the master collections of CS3 and CS4 on my computer plus I have installed several plugins for AE and premiere pro.

Adobe, do you have any idea just how long it will take me to uninstall and re-install? No? Well I can tell you: About a ******* day!

What is the background on this error???

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jefbak

124 posts since
Feb 6, 2006

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4. Feb 23, 2009 8:53 AM

in response to: (ryanb)

Re: OSX - null pict handle for id 2004 with error of 0 - on simple export

If I could just use the old cs3 Export Movie option I could get around this... What happen to that option?

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westframe

1 posts since
Apr 6, 2009

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5. Apr 6, 2009 12:55 AM

in response to: (ryanb)

Re: OSX - null pict handle for id 2004 with error of 0 - on simple export

I was just editing here in LA Hollywood on a Premiere machine for a whole day work. I need to finish it and it's now round midnight...

Now this message pops-up on my face totally unexpected after all this work: "null pict handle for id 2004 with error of 0" now I want to export Media to Encoder.

So I can NOT finish my work now and I'm very tired. I want to sleep.

Please help me god, what hatred I have at this moment for the dumb-f*** somewhere out there that made the software we bought NOT WORKING PROPERLY !!!!!!!!!!!!!!!!!!!!!!

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pmasters8941

197 posts since
May 9, 2004

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6. Apr 6, 2009 11:31 AM

in response to: westframe

Re: OSX - null pict handle for id 2004 with error of 0 - on simple export

I had the same problems until I removed all of my Red Giant Software. I believe it is either Looks or Colorista that kept giving me the Null Pict error. I didnt have time to narrow the problem because I was on a deadline so I just rolled back in Time Machine before I installed the plugs. I was extremely appy with Premiere up until this point.

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Eddie Lotter

5,133 posts since
Apr 16, 2007

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7. Apr 6, 2009 12:23 PM

in response to: jefbak

Re: OSX - null pict handle for id 2004 with error of 0 - on simple export

>What happen to that option?

It was consolidated into the Adobe Media Encoder.

Cheers
Eddie

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clarity pictures

3 posts since
May 17, 2009

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8. May 17, 2009 12:54 AM

in response to: (ryanb)

Re: OSX - null pict handle for id 2004 with error of 0 - on simple export

I too am having this problem. MacPro quad, running Leopard. All worked great until i had to reinstall leopard.

I ran both CS3 and CS4 cleaners. Reinstalled CS4. Still got the error. Did a rinse and repeat. Same error.

Can someone from Adobe jump in here for a resolution?

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Harm Millaard

9,168 posts since
Aug 11, 2002

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9. May 17, 2009 2:45 AM

in response to: clarity pictures

Re: OSX - null pict handle for id 2004 with error of 0 - on simple export

This is a USER-TO-USER forum. If you need someone from Adobe, contact Technical Support.

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Eddie Lotter

5,133 posts since
Apr 16, 2007

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10. May 17, 2009 9:27 AM

in response to: clarity pictures

Re: OSX - null pict handle for id 2004 with error of 0 - on simple export

I strongly suspect this is a third-party plug-in problem. Have you installed any?

Cheers
Eddie

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clarity pictures

3 posts since
May 17, 2009

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11. May 17, 2009 11:04 AM

in response to: Harm Millaard

Re: OSX - null pict handle for id 2004 with error of 0 - on simple export

Thanks for capitalizing USER to USER. Was awesome!

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clarity pictures

3 posts since
May 17, 2009

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12. May 17, 2009 11:05 AM

in response to: (ryanb)

Re: OSX - null pict handle for id 2004 with error of 0 - on simple export

By the way ran CS3 cleaner at level 4 and that worked. I am back in rendering action.

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KevinSaw

3 posts since
Sep 14, 2009

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13. Sep 14, 2009 4:15 AM

in response to: (ryanb)

Solution!!

Its Magic Bullet.

Do this.

http://www.redgiantsoftware.com/support/installation/uninstalling/

Then restart.

Took me 5 hours of snooping through my computer to find out what the issue was.

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Geoff Heith

1 posts since
Oct 25, 2009

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14. Oct 27, 2009 5:51 PM

in response to: (ryanb)

Re: OSX - null pict handle for id 2004 with error of 0 - on simple export

Hey all...

Talked right to the source of the problem which is in fact Red Giant...it is colorista that is causing this problem...this is what they told me....:

This is because with CS3+, our products are required to install to the MediaCore folder, which is shared by all Adobe products

Colorista on Mac systems is Not compatible with Premiere Pro or other Adobe products excluding After Effects, this is the reason for the error message.

The only way to Not get this error message is to move Colorista from the MediaCore folder to the AE plug-ins folder.

MacHD>Library>Application Support>Adobe>Common>Plug-ins>CS4>MediaCore>

MacHD>Applications>After Effects>Plug-ins>

And now everything works great!

Give that a try!!

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Nov 20, 2008 2:28 AM

OSX - null pict handle for id 2004 with error of 0 - on simple export

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