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The exception unknown software exception (0x000000d)

Mar 22, 2009 6:57 AM

This error occurs when i attempt to share by clicking on disc.
The only way to fix this is by repairing the program using the install disk. This will work for a short period of time, but soon it will occur again.
I am using premiere elements 4.0
Any ideas why this may be occurring.
  • Currently Being Moderated
    Mar 22, 2009 12:23 PM   in reply to (birch_creek)
    Are you using Roxio software, such as Easy Media Creator?
    Have you had Roxio software installed on your machine at some time?
    Do you have Nero InCD installed?
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    Mar 22, 2009 12:25 PM   in reply to (birch_creek)
    Edit: see
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    Mar 3, 2011 2:14 PM   in reply to Robert J. Johnston

    The link in the message above is dysfunctional. Do you have the correct one?. My PE 7 keeps on crashing with that error. Thanks


    Theo Richel

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    Mar 3, 2011 2:35 PM   in reply to TheoRichel

    A software exception w/ a memory address is almost always due to some program, or process, either not reporting its memory addresses correctly, or telling the OS that it has released those addresses, when it has not.


    The easiest way to track the program, or process, responsible for this is found in this ARTICLE. Event Viewer should help you find what is causing this.


    In that article, there is a link to The Case of the Unexplained, by MS, but that link has been changed by MS. You will find the active links (per OS) in this ARTICLE.


    Good luck,




    PS - that old forum article is probably lost, and gone forever, as of the forum re-structuring some years ago.

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