Adobe Community: Reader 9 won't open PDF from web browser

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100. (Debbie_Evans),

Jan 30, 2009 10:53 AM in reply to (Mary_Y._Smith)

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I keep getting the same error. We still have Adobe Reader 5.0 still on the computer. Reader 8 is there and just updated to Reader 9. Should I uninstall Reader 5.0? Uninstall all and just reinstall 9? I'm pulling my hair out and need help soon.
Thanks for the suggestions.
Debbie

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101. (Tom_Wiilhoite),

Jan 30, 2009 1:38 PM in reply to (Mary_Y._Smith)

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Deb, it appears you and I are in the same boat - up the river without a paddle. If you receive or figure out a solution, please let me know and I'll do the same. Help!!!!!!!!!!!!!!

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102. (Debbie_Evans),

Feb 4, 2009 9:17 AM in reply to (Mary_Y._Smith)

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I finally called our computer people who came out. He uninstalled Adobe 9.0 and reinstalled reader and writer. He also installed the driver on our scanner I had recently reconnected to the problem computer. Apparently I did not install the writer possible causing the problems opening our federal courts electronic filings.
I suggest to uninstall all and reinstall making sure all programs are loaded, reader and writer.
Good luck Tom on solving yours.

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103. (Tom_Wiilhoite),

Feb 5, 2009 8:03 AM in reply to (Mary_Y._Smith)

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well I'm glad you got your problem fixed. I, too, was going to uninstall reader 9, and possibly go back to an earlier version. However, I have a compouind problem in that my machine simply will NOT allow me to uninstall reader 9. I even paid for online support from Geek Squad but they could not uninstall it either. I think I may have downloaded the software from Hell.

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104. (Danny_Palmaerts),

Feb 6, 2009 1:05 AM in reply to (Mary_Y._Smith)

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Same problem is comming up with the users of my software.

I tried the registry keys, but this didn't solved the problem.

Is this bug allready taken in consideration by adobe??

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105. David Batson,

Feb 6, 2009 4:04 AM in reply to (Mary_Y._Smith)

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Regarding Windows 7 Beta:
Last night, I spent several hours trying all the hacks I have read on this. Nothing works.

I tried the following without success:
1) Adding the key bBrowserIntegration as per another thread here
2) Reinstalling a set of Adobe Reader 9 registry keys (see post #15)
3) Running Adobe Reader 9 with Vista compatibility and Administrator rights
4) Running Opera 10 Alpha with Administrator rights
5) Deleting all Opera cache files
6) Trying to open a PDF both browsers, Opera 10 and IE8
7) Opening a local PDF file with the browser
8) Uninstalling Adobe Reader 9 (inc: Adobe Air, Acrobat.com) and reinstalling. (I did not have any previous pdf readers installed)
9) Changing security on nppdf32.dll to Full for all user accounts
10)Changing security on AcroRd32.exe to Full for all user accounts

Oddly, I did get a PDF to open in both Opera and IE8 a couple of times, but then no more PDF's would open in either browser.

The only thing that did work was to not open a PDF in a browser window. This meant changing Adobe Reader to not "Display PDF in browser", and changing action of MIME types in Opera to use AcroRd32.exe instead of the Acrobat Reader plug-in. When I did this, after the PDF was downloaded it would open in Adobe Reader outside the browser.

Opening PDF's in a browser works fine for me in XP and Vista. Can't get it to work in Windows 7 Beta though. I have decided to uninstall Adobe Reader 9 from Windows 7 Beta and give some other readers a try - such as Foxit Reader.

Come on Adobe, this thread is over 100 replies long with nary a peep from you. You need to address this.

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106. (Debbie_Evans),

Feb 6, 2009 6:15 AM in reply to (Mary_Y._Smith)

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Tom,
You may want to try searching your hard drive for any and all leftover files. With our version of XP Professional, we go under Start, Search, For Files or Folders, and search your hard drive for "Adobe". Maybe by deleting all remaining files you will be able to reinstall 9.0, if you want. Make sure to restart your computer. I've been told even if you "remove" from your control panel that some files are left behind.
Good luck.
Deb

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107. (Tom_Wiilhoite),

Feb 6, 2009 10:21 AM in reply to (Mary_Y._Smith)

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Deb;

Thanks for the suggestion. I can find the Adobe files and delete them all EXCEPT Adobe Reader v 9. So, since I cannot delete it, I seem to be at a standstill here.

And, I agree, it is time for Adobe to jump in and help us.

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108. (Bill_Cole),

Feb 6, 2009 10:25 AM in reply to (Mary_Y._Smith)

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I had the same problem (not being able to open PDFs in a web browser) even though I had just downloaded Adobe 9.0. I tried opening 9.0 Reader, going to Help, and clicking on "Repair Adobe Reader Installation," but that didn't work. I then removed 9.0 using the usual Control Panel/Remove Program method (I did not remove Adobe Standard 6.0, Adobe.com, or other Adobe programs). Presto! It worked. Good luck everybody!

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109. (Tom_Wiilhoite),

Feb 6, 2009 12:14 PM in reply to (Mary_Y._Smith)

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Bill; If I could delete or unistall Reader 9 I believe I could re-install it or another resding program and solve my problem - which has grown to one of the Adobe Reader 9 resisting - in fact, refusing to allow - the uninstallation process.

Thanks for your help and WHERE is Adobe????????

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110. (Tom_Wiilhoite),

Feb 6, 2009 12:34 PM in reply to (Mary_Y._Smith)

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That would be terrific only I cannot open Adobe Reader v 9 at ALL.

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111. (Tom_Wiilhoite),

Feb 6, 2009 12:42 PM in reply to (Mary_Y._Smith)

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WEll I am sorry if trouble with Adobe Reader v9 is "off topic" for this thread. I thought that was what we were trying to fix? My troubles with reader 9 have certainly compounded as I have tried the various fixes suggested, but the primary "thread" remains the same - that of not being able to, open reader 9.

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112. David Batson,

Feb 6, 2009 8:04 PM in reply to (Mary_Y._Smith)

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If you are trying to use the Adobe Reader 9 web browser plug-in in Windows 7 Beta, in the words of Donnie Brosco: "Forget About It!"

Download and install the .exe version of Foxit Reader. Opens PDFs in the three browsers I tried: Opera 10a, Mozilla SeaMonkey 1.1.14, and IE8. You can fill out the IRS tax forms with it and open encypted PDFs that require a password. ;)

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113. (Madge_Haynes),

Feb 6, 2009 9:17 PM in reply to (Mary_Y._Smith)

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I'm glad I came here because I was having the same problem. I followed the suggestion about changing the
Edit>preferences>Internet (checking) then unchecking the same, and it seems to have worked.

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114. (Tom_Wiilhoite),

Feb 8, 2009 3:56 PM in reply to (Mary_Y._Smith)

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say what is th number of that suggestion you tried successfully?

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115. (colin_j_dunn),

Feb 19, 2009 8:41 PM in reply to (Mary_Y._Smith)

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Thanks for the advice, Foxit solved the problem. Adobe needs to fix this frustrating experience with Adobe v9!

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116. David Batson,

Feb 19, 2009 8:57 PM in reply to (Mary_Y._Smith)

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I did eventually get Adobe Reader 9 to open PDF's in my browsers by uninstalling Adobe Air and Acrobat.com using "Programs and Features" in Windows 7 beta (same as "Add or Remove Programs" in previous Windows versions). This was only after a fresh install of Windows 7 beta and a fresh install of Adobe Reader 9.

After installing Adobe Reader 9, I opened Adobe Reader and accepted the License Agreement, then I closed Adobe Reader. Next I uninstalled Adobe Air and Acrobat.com. After that pdf's were opening fine in Opera 10a and IE8. Didn't try Firefox as I don't have it installed, but I believe it would work.

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117. David Batson,

Feb 20, 2009 6:10 AM in reply to (Mary_Y._Smith)

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Scratch that last post of mine. PDFs were opening in my browsers in Windows 7 beta, but now it's reverted back to the old behavior. No more PDFs. :(

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118. (Jason_Premo),

Feb 20, 2009 6:42 AM in reply to (Mary_Y._Smith)

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I'm using the Adobe Customization Wizard 9 to create a package I will deploy through AD or Altiris. I'm having the same problem were it won't open a PDF in the browser. I know the simple fix of uncheck/check the 'Display PDF in Browser', that won't work for my enterprise deployment. I found the following registry keys and they "seem" to work. Does anyone know if they will interfere with any installed versions of Acrobat Std/Pro? Is there any better fix? Has adobe got involved yet? I do not have a service contract so I can't ask them? Thanks for the help.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\acrobat\Default Icon]
@="C:\\Program Files\\Adobe\\Reader 9.0\\Reader\\AcroRd32.exe"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\acrobat\shell\open\command]
@="C:\\Program Files\\Adobe\\Reader 9.0\\Reader\\AcroRd32.exe /u \"%1\""

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SOFTWARE\Adobe\Acrobat\Exe]
@="\"C:\\Program Files\\Adobe\\Reader 9.0\\Reader\\AcroRd32.exe\""

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119. (S_Rod),

Feb 28, 2009 12:01 PM in reply to (Mary_Y._Smith)

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After trying several of the above fixes with no luck; what finally worked for me was clicking on 'help' at the top of Adobe Reader 9 then clicking on 'Repair Adobe Installation,' then restarting the computer.

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120. (IndyJim),

Mar 3, 2009 9:28 AM in reply to (Mary_Y._Smith)

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Well, I've been through all the loops specified in the above problem messages and I still cannot get Adobe Reader to work. I'm down to just Abobe Reader 6.0.1 plus a few updates to the 6 file I cannot pull up a pdf file to read, just the little "x" box in the corner of the page. I went to Add/Remove programs and checked the "Fix the problem" box and all I get is a note that says The feature that you are trying to use is on a network resource that is unavailable. I am totally lost on this reader issue. Any help would be appreciated.

Jim

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121. (Erdem),

Mar 3, 2009 1:37 PM in reply to (Mary_Y._Smith)

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Hi folks,

I'm using Adobe Acrobat Reader 9.0. I can not open .pdf files with Opera 9.64. I moved a copy of C:\Program Files\Adobe\Reader 9.0\Reader\Browser\nppdf32.dll to opera plugin directory. But it did not work. I'm using Vista Home Premium 32-bit and my Adobe Acrobat Reader language is Turkish. Does it matter?

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122. (denis_Theobald),

Mar 11, 2009 7:27 AM in reply to (Mary_Y._Smith)

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Downloaded Adobe Reader 9 but unable to get it to respond. Any files downloaded using it are not transcribed from "computer language" Can you help?

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123. MichaelKazlow,

Mar 11, 2009 4:57 PM in reply to (denis_Theobald)

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Dennis,

Please start your own thread. Your question is different than the one
you have posted on.

Mik

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124. (Thanh_Nguyen),

Mar 11, 2009 4:57 PM in reply to (Mary_Y._Smith)

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We run FF2 with Acroread 9. The browser can not open pdf inside the browser on some user. The fix is to remove the Acrobat 7 or 8 in the current user reg.

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125. David Batson,

Mar 11, 2009 8:01 PM in reply to (Mary_Y._Smith)

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For Opera, check in Tools > Preferences > Advanced > Downloads. Type PDF in search box and uncheck "Hide files types opened with Opera". Highlight application/pdf then click on the Edit button. Check to see what the action is for the PDF file. It should be "Use plug-in".

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126. (BARTON_ASSASIN),

Mar 14, 2009 11:10 AM in reply to (Mary_Y._Smith)

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hi im having problems opening pdf's in my emails (hotmail). i have uninstalled air and acrobat.com and re-installed 9.1 but still having problems. the download box appears and does nothing. no estimate time, destination or transfer rate. these are my wage slips so any help would be grand

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127. (Robert_Naples),

Mar 25, 2009 7:21 AM in reply to (Mary_Y._Smith)

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I was having the same problem, couldn't open pdf in browser. I have Windows Vista Ultimate-64 bit and Adobe Reader 9.1. Problem seemed to happen when I installed IE8 (worked under IE8 RC1). Now it works; here's what I did:

1. I tried the suggestion #90 which at least allowed me to see the pdf in the reader but not in browser obviously.

2. I then tried the suggestion #94 followed immediately by

3. Reverse suggestion #90

It now displays pdf in browser.

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128. (Joseph.trott),

Apr 2, 2009 5:43 AM in reply to (Mary_Y._Smith)

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HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\7.0\Originals
REGDWORD: bBrowserIntegration
DATA = 0x00000000 (0)

Change this from zero to one.

Must be done while user is logged on.

Or you could delete the registry Key, I would change it first.

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129. russellejohnson,

Apr 2, 2009 2:25 PM in reply to (Mary_Y._Smith)

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Using the Adobe Customization Wizard 9 affected this. I found that changing the setting to choose Acrobat or Reader as the default viewer under Installation Options killed the ability to bring the PDF up in Internet Explorer. Leaving the option at the default (Installer will decide) works.

Russell

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130. (mothomas),

Apr 2, 2009 8:07 PM in reply to (Mary_Y._Smith)

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Reader 9.1 will not open PDFs from web. Running XP, IE7; click on web pdf file and a new browser window opens and only displays a blank page. I have the software switches in Reader set to open web files in Reader windows, but that does not happen. Saved pdfs on my desktop or elsewhere on the computer open fine; no web pdf pages will open.

Thoughts?

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131. (wibowo),

Apr 2, 2009 11:04 PM in reply to (Mary_Y._Smith)

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I have problem with my computer which installed Acrobat reader 8. When I click button on web or not that pdf pages will not open.

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132. TylerDurden-td,

May 17, 2009 5:07 AM in reply to (wibowo)

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Installed trial APEX 9, it also broke Reader in any browser. (XP)

Lame workaround: keep Reader 8 open and minimized while opening PDFs in browsers.

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133. AbsolutDan,

Jun 2, 2009 4:27 PM in reply to (Mary_Y._Smith)

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Since we all sometimes check everything else except the power cord, I submit this possible solution for those using the Adobe Customization Wizard to create a deployable package:

In the "Online and Acrobat.com Features" section of the Customization Wizard, ensure that the option "When launching PDF in Internet Explorer, prompt user with Open/Save dialog" is unchecked... along with setting "Display PDF in browser" to "Enable" (or "Enable and Lock").

Message was edited by: AbsolutDan

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134. kasdhff fgqwrghqehtr,

Jul 17, 2009 2:29 PM in reply to AbsolutDan

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I suppose I've tried everything under the sun at this point to resolve:

1. I've tried all the adjustments that have been mentioned but I still have my browser shut down every time I get into a pdf within the browser.

2. I've tried to uninstall 9 but there's nothing to recognize it to uninstall it even though it is there becuase I use it.

Tried add/remove programs

Tried Windows Install Clean-up

3. I can't even find anything but an upgrade of Reader 8 which it won't let me update to because I don't have a version to update from.

Anyone have any ideas? I'm about at the end of this whole adobe road...

Thanks,

Tom

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135. Kuba L.,

Jul 24, 2009 9:11 AM in reply to kasdhff fgqwrghqehtr

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... forums do not allow attaching files ...

mods can delete this one.

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136. Kuba L.,

Jul 24, 2009 9:09 AM in reply to (Mary_Y._Smith)

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Hello guys,

sorry I abandoned this forum for a long time. returned here only to check up if Adobe fixed the problem ... unfortunately deployed 9.1.2 update via AD/GPO (it makes a re-install and deletes exisiting keys from registry) to our LAN before reading thread hehe ... seems issue is still open (reader cannot open in any browser despite checking all boxes in Preferences).

however I see that still same registry patches fix the problem.

I uploaded a ZIP archive with registry patches ready to use to MediaFire, download it, extract and select either the x86 (win 2000/XP/Vista) or x64 (XP x64/Vista x64) and double-click it. agree for adding information to your system's registry. restart windows and see if it works for you.

ZIP file is free of viruses, etc. SAFE. I tried attaching thiz zip archive here, bu forums do not allow me to.

http://www.mediafire.com/?yjdiyr04uiy

Corporations still can use Adobe Customization Wizard 9 for adding same missing Acrobat handler to destination registry (pointing to adobe reader executable) as deployment fix. on computers having Acrobat already installed such registry key already exists and points to Acrobat executable, once you apply registry patch it will overwrite switching to Adobe Reader 9 as a default PDF handler for browsers (not much of a difference).

cheers.
Kuba.

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137. Blasco,

Oct 27, 2009 2:16 AM in reply to Kuba L.

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Hi all,

i've got the same error with 2 new machines, here the specifications

http://forums.adobe.com/thread/513267?tstart=0

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138. Blasco,

Oct 27, 2009 2:19 AM in reply to (Mary_Y._Smith)

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Hi all,

i've got the same error with 2 new machines, here the specifications

http://forums.adobe.com/thread/513267?tstart=0

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139. Blasco,

Oct 27, 2009 7:37 AM in reply to (Mary_Y._Smith)

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No more problems with the 8.12 version

Uninstalled the 9.2 and installed this old one, all is going fine.

I'll wait for the resolution of the problem in the 9.2 version, incredible that adobe issued the 9.2 version with the same problems of the 9.1 version!! Are they going to act as microsoft?? poor us...

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