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Reader 9.0 AcroRd32.exe caused Microsoft Visual C++ Runtime Library error

Jul 11, 2008 4:56 AM

A client has updated Adobe Reader 8.1 to 9.0 on several machines and now cannot use Adobe Reader.

The program start, the Adobe Reader window appears but no document and then an error message is displayed that says;

"Microsoft Visual C++ Runtime Library
Program: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
This application has requested the runtime to terminate in an unusual
way.
Please contact the applications support team for mor information."

Adobe Reader has been removed, the computer restarted and then re-installed from a full installation package and the problem persists.

Does anyone have any ideas how to fix this?
 
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  • Currently Being Moderated
    Jul 11, 2008 12:40 PM   in reply to (AndrewLippett)
    Is this in an Active Directory environment with folder redirection?

    Acrobat does not like "Application Data" to be in a UNC path (ie. \\server\share\username\Application Data)
     
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    Jul 12, 2008 5:21 PM   in reply to (AndrewLippett)
    I have the same problem.

    I am in an Active Directory environment with folder redirection. Is there a work around or fix?
     
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    Jul 13, 2008 12:29 AM   in reply to (AndrewLippett)
    This is the same or similar to the message I got. I have roaming Vista profiles and folder redirection on a Server 2003 domain. Administrator (non-roaming) has no problem. Roaming non-admins get message like (or same) as you get. How does your set-up compare with mine? I reverted to Adobe 8 -

    Another irritation - I installed Adobe 8 from a thumb drive & whenever I update it wants the same thumb-drive letter in place. I have learned NOT to install from thumb drives. I am even leary of installing from a network location - in case I re-organize folders
     
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    Jul 13, 2008 3:10 PM   in reply to (AndrewLippett)
    My workstations are XP but they are roaming with folder redirection on a Server 2003 domain. Local accounts work fine but the accounts with folder redirection get that error.

    I still haven't found a solution. I reverted back to Adobe 8 until a fix is found.
     
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    Jul 13, 2008 4:27 PM   in reply to (AndrewLippett)
    I see you have roaming profiles too.
    I have to check, but I think my user with folder redirection but not roaming was OK
     
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    Jul 13, 2008 5:48 PM   in reply to (AndrewLippett)
    I think it has something to do with Adobe 9 not liking the path for "Application Data" being on the server instead of a local path.
     
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    Jul 15, 2008 2:13 AM   in reply to (AndrewLippett)
    I wish I had read this earlier, just rolled the update on 30computers yesterday and now when people tried to open pdfs the fun begun. Quite nice undocumented feature :/ -> rolling back to 8.1
     
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    Jul 16, 2008 6:18 AM   in reply to (AndrewLippett)
    Hey All,

    Same problem here, seems to be directly related to folder redirection....

    Tried filing this as a bug, but they don't allow more than 2000 characters.... my trace files are way bigger than that.... I'm going to file a bug and link them to this thread as I'm going to put some of my trace info in here.

    This has been tested on multiple machines, with multiple users. It does not occur for users without folder re-direction.

    In our tests, XP doesn't have the problem with Roaming Profiles, but Vista and folder redirections does.

    Steps to re-produce (Vista):

    Set the following policy settings (GPMC/Local Sec Policy) with adjustments for server, etc.

    User Configuration (Enabled)hide
    Policieshide
    Windows Settingshide
    Folder Redirectionhide
    AppData(Roaming)hide
    Setting: Advanced (Specify locations for various user groups)hide
    Group Path
    my_group_here \\server\users\dept\%USERNAME%\AppData\Roaming

    Optionshide
    Grant user exclusive rights to AppData(Roaming) Disabled
    Move the contents of AppData(Roaming) to the new location Disabled
    Also apply redirection policy to Windows 2000, Windows 2000 server, Windows XP, and Windows Server 2003 operating systems Disabled
    Policy Removal Behavior Leave contents

    2) Install Acrobat Reader 9.

    3) Launch without admin priviliges

    When debugging with ProcessMon (Sysinternals) on Vista SP1 x64 I see it calls \device\mup and then a createfile at the root of C:\ which fails with access denied (as it should in vista), and then the program calls the Windows Error Reporting.

    This is lines 9378 to lines 9406 in the processmon trace, sanitized.

    342417 01:10.7 AcroRd32.exe 460 CloseFile \\server\users\dept\username\AppData\Roaming\Adobe\Acrobat\9.0 SUCCESS
    342419 01:10.7 AcroRd32.exe 460 SetEAFile C:\Windows\CSC\v2.0.6\namespace\server\users\dept\username\AppData\Ro aming\Adobe\Acrobat\9.0 SUCCESS
    342420 01:10.7 AcroRd32.exe 460 ReadFile C:\Windows\CSC\v2.0.6\pq SUCCESS Offset: 269,632, Length: 208
    342421 01:10.7 AcroRd32.exe 460 WriteFile C:\Windows\CSC\v2.0.6\pq SUCCESS Offset: 269,632, Length: 208
    342422 01:10.7 AcroRd32.exe 460 CloseFile C:\Windows\CSC\v2.0.6\namespace\server\users\dept\username\AppData\Ro aming\Adobe\Acrobat\9.0 SUCCESS
    342424 01:10.7 AcroRd32.exe 460 CloseFile C:\Windows\CSC\v2.0.6\namespace\server\users\dept\username\AppData\Ro aming\Adobe\Acrobat\9.0 SUCCESS
    342426 01:10.7 AcroRd32.exe 460 CreateFile C:\ SUCCESS Access: Read Data/List Directory, Synchronize, Disposition: Open, Options: Directory, Synchronous IO Non-Alert, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a
    342427 01:10.7 AcroRd32.exe 460 CloseFile C:\ SUCCESS
    342429 01:10.7 AcroRd32.exe 460 CreateFile \Device\Mup\ NAME INVALID Access: Read Data/List Directory, Synchronize, Disposition: Open, Options: Directory, Synchronous IO Non-Alert, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a
    342430 01:10.7 AcroRd32.exe 460 CreateFile C:\ SUCCESS Access: Read Data/List Directory, Synchronize, Disposition: Open, Options: Directory, Synchronous IO Non-Alert, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a
    342431 01:10.7 AcroRd32.exe 460 CloseFile C:\ SUCCESS
    342433 01:10.7 AcroRd32.exe 460 CreateFile C:\ ACCESS DENIED Access: Read Data/List Directory, Synchronize, Disposition: Create, Options: Directory, Synchronous IO Non-Alert, Open Reparse Point, Attributes: N, ShareMode: Read, Write, AllocationSize: 0
    342434 01:10.7 AcroRd32.exe 460 RegOpenKey HKU\S-1-5-21-1669273076-1836279104-1734353810-3328\Software\Adobe\Ado be Acrobat\9.0 SUCCESS Desired Access: Read
    342435 01:10.7 AcroRd32.exe 460 RegQueryValue HKU\S-1-5-21-1669273076-1836279104-1734353810-3328\Software\Adobe\Ado be Acrobat\9.0\Crashlog NAME NOT FOUND Length: 144
    342436 01:10.7 AcroRd32.exe 460 RegCloseKey HKU\S-1-5-21-1669273076-1836279104-1734353810-3328\Software\Adobe\Ado be Acrobat\9.0 SUCCESS
    342437 01:10.7 AcroRd32.exe 460 QueryNameInformationFile C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AcroRd32.exe SUCCESS Name: \Program Files (x86)\Adobe\Reader 9.0\Reader\AcroRd32.exe
    342438 01:10.7 AcroRd32.exe 460 RegOpenKey HKLM\Software\Wow6432Node\Microsoft\Windows\Windows Error Reporting\Escalation NAME NOT FOUND Desired Access: Read
    342448 01:10.7 AcroRd32.exe 460 QueryOpen C:\Program Files (x86)\Adobe\Reader 9.0\Reader\imageres.dll FAST IO DISALLOWED
    342449 01:10.7 AcroRd32.exe 460 CreateFile C:\Program Files (x86)\Adobe\Reader 9.0\Reader\imageres.dll NAME NOT FOUND Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a
    342454 01:10.7 AcroRd32.exe 460 QueryOpen C:\Windows\SysWOW64\imageres.dll FAST IO DISALLOWED
    342455 01:10.7 AcroRd32.exe 460 CreateFile C:\Windows\SysWOW64\imageres.dll SUCCESS Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a
    342457 01:10.7 AcroRd32.exe 460 QueryBasicInformationFile C:\Windows\SysWOW64\imageres.dll SUCCESS CreationTime: 11/2/2006 6:16:57 AM, LastAccessTime: 11/2/2006 7:03:20 AM, LastWriteTime: 11/2/2006 3:39:37 AM, ChangeTime: 11/17/2006 11:11:23 AM, FileAttributes: A
    342459 01:10.7 AcroRd32.exe 460 CloseFile C:\Windows\SysWOW64\imageres.dll SUCCESS
    342464 01:10.7 AcroRd32.exe 460 CreateFile C:\Windows\SysWOW64\imageres.dll SUCCESS Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode: Read, Delete, AllocationSize: n/a
    342466 01:10.7 AcroRd32.exe 460 QueryStandardInformationFile C:\Windows\SysWOW64\imageres.dll SUCCESS AllocationSize: 15,822,848, EndOfFile: 15,821,312, NumberOfLinks: 2, DeletePending: False, Directory: False
    342470 01:10.7 AcroRd32.exe 460 CloseFile C:\Windows\SysWOW64\imageres.dll SUCCESS
    342472 01:10.7 AcroRd32.exe 460 CreateFile C:\Windows\SysWOW64\en-US\imageres.dll.mui SUCCESS Access: Generic Read, Disposition: Open, Options: , Attributes: n/a, ShareMode: Read, Delete, AllocationSize: n/a
    342474 01:10.7 AcroRd32.exe 460 QueryStandardInformationFile C:\Windows\SysWOW64\en-US\imageres.dll.mui SUCCESS AllocationSize: 12,288, EndOfFile: 12,288, NumberOfLinks: 2, DeletePending: False, Directory: False
    345240 01:12.0 AcroRd32.exe 460 Thread Exit SUCCESS User Time: 0.0156001, Kernel Time: 0.0156001
     
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  • Currently Being Moderated
    Jul 18, 2008 4:52 AM   in reply to (AndrewLippett)
    I'm seeing the same problem with the full version of Adobe Acrobat 9.0 Professional, in what seems to be the same setup. We've just bought a site licence for Acrobat so at least I should be able to kick up a fuss with support, unlike anyone using Reader...

    The exact error messages I'm getting are:

    >Microsoft Visual C++ Debug Library
    >
    >Runtime Error!
    >
    >Program: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
    >
    >The application has requested the Runtime to terminate it in an unusual way.
    >Please contact the application's support team for more information.

    and when viewing PDF files in Internet Explorer:

    >Microsoft Visual C++ Debug Library
    >
    >Debug Error!
    >
    >Program: C:\Program Files\Internet Explorer\iexplore.exe
    >
    >abnormal program termination
    >
    >(Press Retry to debug the application)

    My Domain Admin account is not affected, even when I assigned it a roaming profile temporarily. I tried adding an affected user to the local Administrators group and this had no effect - the user still experienced crashes. I'm pretty sure it's to do with the AppData redirection, which my Domain Admin doesn't use but the affected user does.

    The same user logging onto one of our laptops (which are set to always use local profiles and AppData even for domain users) does NOT experience crashes.

    I've managed to generate a crash dump for this and from reading through the stack trace it appears the problem stems from the PDFLTerm() function in AdobePDFL.dll

    >ntdll!KiFastSystemCallRet
    >ntdll!ZwWaitForMultipleObjects+0xc
    >kernel32!WaitForMultipleObjectsEx+0x11d
    >kernel32!WaitForMultipleObjects+0x18
    >kernel32!WerpReportFaultInternal+0x16d
    >kernel32!WerpReportFault+0x70
    >kernel32!UnhandledExceptionFilter+0x1b5
    >msvcr80!abort+0xeb
    >msvcr80!terminate+0x4d
    >WARNING: Stack unwind information not available. Following frames may be wrong.
    >Acrobat+0x422e
    >ntdll!__RtlUserThreadStart+0x6f
    >ntdll!_EH4_CallFilterFunc+0x12
    >ntdll!_except_handler4+0x8e
    >ntdll!ExecuteHandler2+0x26
    >ntdll!ExecuteHandler+0x24
    >ntdll!KiUserExceptionDispatcher+0xf
    >kernel32!RaiseException+0x58
    >msvcr80!_CxxThrowException+0x46
    >Acrobat_69630000!DllCanUnloadNow+0x68e27
    >Acrobat_69630000!PDFLTerm+0x645ce
    >Acrobat_69630000!DllCanUnloadNow+0x663df
    >msvcr80!_NLG_Return

    I too have run a ProcMon trace, this time on Vista Enterprise x64, and got similar output to CH! above, though in my case Acrobat issued a CreateFile on the root of the DFS share hosting the redirected AppData, with CreationDisposition set to CREATE_ALWAYS; in other words, trying to overwrite the share... Unsurprisingly this resulted in a NAME COLLISION since it already exists, and a call to WER immediately followed: and can't be overwritten.

    >98959 11:29:15.6155113 Acrobat.exe 972 CreateFile \Device\Mup\ NAME INVALID Desired Access: Read Data/List Directory, Synchronize, Disposition: Open, Options: Directory, Synchronous IO Non-Alert, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a
    >99021 11:29:15.6181294 Acrobat.exe 972 CreateFile \\mydomain\users\ SUCCESS Desired Access: Read Data/List Directory, Synchronize, Disposition: Open, Options: Directory, Synchronous IO Non-Alert, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened
    >99100 11:29:15.6219431 Acrobat.exe 972 QueryStandardInformationFile \\mydomain\users\ SUCCESS AllocationSize: 0, EndOfFile: 0, NumberOfLinks: 1, DeletePending: False, Directory: True
    >99111 11:29:15.6222464 Acrobat.exe 972 CloseFile \\mydomain\users\ SUCCESS
    >99182 11:29:15.6254897 Acrobat.exe 972 CreateFile \\mydomain\users\ NAME COLLISION Desired Access: Read Data/List Directory, Synchronize, Disposition: Create, Options: Directory, Synchronous IO Non-Alert, Open Reparse Point, Attributes: N, ShareMode: Read, Write, AllocationSize: 0
    >99187 11:29:15.6257927 Acrobat.exe 972 RegOpenKey HKU\S-1-5-21-1708537768-2052111302-682003330-4640\Software\Adobe\Adob e Acrobat\9.0 SUCCESS Desired Access: Read
    >99189 11:29:15.6258324 Acrobat.exe 972 RegQueryValue HKU\S-1-5-21-1708537768-2052111302-682003330-4640\Software\Adobe\Adob e Acrobat\9.0\Crashlog NAME NOT FOUND Length: 144
    >99191 11:29:15.6258536 Acrobat.exe 972 RegCloseKey HKU\S-1-5-21-1708537768-2052111302-682003330-4640\Software\Adobe\Adob e Acrobat\9.0 SUCCESS
    >99192 11:29:15.6259012 Acrobat.exe 972 QueryNameInformationFile C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe SUCCESS Name: \Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
    >99193 11:29:15.6260191 Acrobat.exe 972 RegOpenKey HKLM\Software\Wow6432Node\Microsoft\Windows\Windows Error Reporting\Escalation NAME NOT FOUND Desired Access: Read
     
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    Jul 18, 2008 5:55 AM   in reply to (AndrewLippett)
    Well, I just got off the phone with Adobe UK Support with whom I have logged a case for this issue.

    b The agent told me that this is a known issue that he was notified of yesterday (17 July). He confirmed it is an issue with the AdobePDFL.dll and is specific to environments using Active Directory.

    b There is not yet an ETA for a fix.

    He was not able to confirm that it is definitely linked to AppData redirection but it seems pretty clear that is what's causing it from the reports here.
     
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    Jul 18, 2008 8:59 AM   in reply to (AndrewLippett)
    Thanks for calling James, I'm still waiting on my VL media of pro 9 to arrive from the states to test, so that I'd have a "supported" edition, that they support to call in.

    I went back through my trace, and I do see the same thing as you do creating the file at the root of the share, I didn't put too much pass on it originally because it was a success.
     
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    Jul 31, 2008 11:21 PM   in reply to (AndrewLippett)
    Hi
    Any updates on this yet?
     
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    Aug 1, 2008 10:11 AM   in reply to (AndrewLippett)
    'Acrobat 9 doesn't like UNC-Paths(path beginning with \\) as AppData path.

    Just change the following AppData registry entries to non-UNC paths and acrobat starts up correctly

    [HKCR\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]

    [HKCR\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders]

    to setup the profile path in the usersettings pane in the Active Directory user and computer mmc to connect the profile path with a drive letter instead of the UNC-Profile path.

    So instead of \\server\profile\%USERNAME% we use U:\profile\%USERNAME%.

    You can also setup the users to local profiles, than the path would be a default path like c:\Documents and Settings\%USERNAME%\AppData. '

    http://www.adobeforums.com/webx/.59b5d982
    "Acrobat 9 (reader and pro) do not play well with Redirected Folders in an Active Directory environment. More specifically... a redirected "Application Data" folder.

    Any of my users which do NOT have roaming profiles (aka redirected folders) have no problems running acrobat 9. In other words, users who have their "Application Data" folder in "C:\Documents and Settings\username\Application Data" are fully functional and do not receive the C++ Runtime error. "

    "==== THIS IS WITH ROAMING PROFILE CRASHES! ====

    Adobe's program iterates the network path from left to right, skipping the first word: \\Server\Folder1\Folder2\Folder3\APPLICATION DATA as it searches a user's profile for the APPLICATION DATA folder.

    So starting at FOLDER1 it checks to see if it can "create" a folder. It doesnt do it, but it tries to check its access. If your not in the users profile at this point, the program MOST LIKELY cannot because its a directory NOT owned by the user. THe previous folders is something you wouldn't give NORMAL users access to.

    After the program FAILS to "create" its folder because it cannot -
    The program Crashes:
    *R6025 - Pure Virtual function call
    * The exception unknown software exception (0x40000015) occurred in the application at location 0x2e80f5e3
    * C++ runtime error
    * WINDOWS NAME Collision error.
    === ITS ALL OF THESE! Same error, different points in the crashing ===

    Solution?
    I create a network drive DIRECTLY to the profile, then I update the registery to make that the WINDOWS APPDATA path. ALL of this is done on the user logon scripts. So it was just "solved" one day, except for a new drive letter appearing.

    (Added to login script)
    net use l: \\SERVER\USER PROFILE TREE\USER PROFILE
    REG ADD "HKEY_CURRENT_USER\software\Microsoft\windows\CurrentVersion\Explorer \User Shell Folders" /v AppData /t REG_EXPAND_SZ /d "l:\Application Data" /f

    For our work we use: \\SERVER\USER PROFILE TREE\%USERNAME%\%COMPUTERNAME% - so each user has SEPERATE data per computer they are on. "
     
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    Aug 1, 2008 10:48 AM   in reply to (AndrewLippett)
    Nice post designingpatrick! Thanks for letting us know a workaround. We just rolled everyone back to 8.1.2 and it works fine with roaming profiles in vista as they are setup.

    When Reader 9.1 comes around we will drop it in the test lab and see what is next.

    Be safe and Be well,
    Penrath
     
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    Aug 1, 2008 1:04 PM   in reply to (AndrewLippett)
    Adobe emailed me yesterday suggesting I change the registry keys, still not realising that the settings were Group Policy controlled, and therefore if I wanted to change the AppData folder I would have done so already.

    I'd considered mapping a drive letter as designingpatrick suggested, but I don't consider changing Group Policy for 1500 users just to accommodate Adobe's buggy code a particularly appealing solution, so have decided to hold off the roll-out until Adobe fix it. I told Adobe the same and asked for an ETA on a proper fix, and can you believe that this is what I got in response?

    >We are not able to give you any date about this issue but the engineers are working on it and this issue will probablty (sic) be solved with updates of Acrobat 9.

    >I will close your Case

    Close my case?! You can imagine the prompt and firm reply that elicited. I run a helpdesk. We don't close cases until they are actually fixed. This has never seemed like a bad approach to me. Your thoughts?
     
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    Aug 1, 2008 1:32 PM   in reply to (AndrewLippett)
    James,

    I am in the same boat you are. My network users have a very strict permissions on the accounts...and I have a LOT of them. They can't even do their own updates for adobe..it's all handled through GP. I am not going to muck around with registry settings and so on for over 2000 user accounts in several OUs

    The simple answer is to continue to use 8.1.2 or use something provided by open office or Foxit (just to name a few).

    It really all boils down to what the users are doing with Adobe reader and what you can...and can not... put up with.

    It comes as no surprise that an odd numbered release would be buggy anyway... right? **grin**

    Be safe and Be well!
    Penrath
     
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    Aug 1, 2008 1:34 PM   in reply to (AndrewLippett)
    Classy... I'm with you there James.

    I'm not rolling out Acrobat9 to those on folder redirection. While it is nice to have a work around, the better solution is to have a fix.
     
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    Aug 6, 2008 3:54 AM   in reply to (AndrewLippett)
    Hello!

    Does anybody know if there is some fix available somewhere at
    adobe.com or at least a date they do think they will release
    one?
    Knowing that Adobe Software in Version x.0 tends to be buggy,
    we waited until today to roll out Adobe Reader 9.0. We've even
    checked right before if there is a newer (german) version
    available on ftp.adobe.com.
    Installing it as an administrator (without roaming profiles
    etc.) we did not stumble upon this error. But now our users
    did ...

    By the way: We have had rather similar problems (but as far
    as I remember not with that particular error message) with
    other Adobe products (v 8 / CS3) with folder-redirections
    and roaming profiles.

    Bernd Leutenecker
     
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    Aug 6, 2008 4:14 AM   in reply to (AndrewLippett)
    This is what I heard from Adobe Support yesterday:

    >I will keep the case open and give you further notice when there is a solution provided.

    So, there is no fix at present, only the workaround provided above. For what it's worth, we use v.8.1.2 with Roaming Profiles and redirected Application Data without any problems, so sorry to hear you've had trouble with that too.
     
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    Aug 7, 2008 11:09 AM   in reply to (AndrewLippett)
    Here's how we solved this annoying problem:

    0. You probably should start off by being logged in with your Domain Admin account.

    1. Create a folder off the root of your C: drive. My username is skobb, so I created C:\skobb

    2. Click on Run and type REGEDIT

    3. Follow this path:
    HKCURRENTUSER > Software > Microsoft > Windows > Explorer > Shell Folders

    4. Create a backup of your registry by exporting and saving the file to some other part of your file structure. You can always go back to this by double-clicking on the file name

    5. In the right-hand pane of the registry editor, find all paths with UNC references and change them to the local folder that you created in Step 1.

    So, for example, I changed...
    \\houfile1\skobb$
    to
    C:\skobb

    6. Make the same sort of changes in another folder on this same path called "User Shell Folders".

    That's all there is to it. Fire up Acrobat 9 and it will behave itself.

    It did for me, anyway.

    Good luck to all frustrated citizens of AcroWorld, wherever you may be.

    Steve
     
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    Aug 7, 2008 12:27 PM   in reply to (AndrewLippett)
    Steve,

    The easier way to do that, is to just disable folder re-direction from group policy. Your way will just get overwritten based on group policy anyway.

    BTW, in the reg path, you missed current version.
     
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    Aug 7, 2008 12:39 PM   in reply to (AndrewLippett)
    Good points, CH! Thanks.
     
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    Aug 8, 2008 8:13 AM   in reply to (AndrewLippett)
    The UNC path problem with programs is nothing new.... Flash, now Adobe flash, has exactly the same issue as the new version of Reader. Which would leave me to believe that Adobe might not care about it or isn't planning to fix either product. I had been told that flash would be fixed almost a year ago by a software company (Scholastic) that uses flash to create the learning software for kids that we use. I've yet to see any new versions that allow for Active Directory "App Data" folder redirection.
     
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    Aug 8, 2008 8:28 AM   in reply to (AndrewLippett)
    That's curious. We have Adobe Flash Player 9.0.124.0 deployed to almost every computer in our organisation, and none of our users have experienced any problems (including those that have AppData redirection). What symptoms are you seeing?
     
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    Aug 8, 2008 8:39 AM   in reply to (AndrewLippett)
    #$%^

    is this flash, or flash player?

    Our flash player isn't having the issue... but we have a few CS users and were planning on upgrading them soon.
     
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    Aug 8, 2008 9:39 AM   in reply to (AndrewLippett)
    It is flash runtime... It's not that flash doesn't work, but if the software developer needs to have flash store setting for users, such as a server to connect to, the settings need to be saved in the users app data folder. But if you've redirected the app data the setting won't save as it is a UNC path and the user will have to re-imput the settings. I just tested this about a month ago and it was still not working. To get around this I have the users login as a generic AD user that has a non-redirected app data folder. Or I'll setup the specific shortcut to the application to do a "run as" and have the user us an account with out a redirected app data folder.
     
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    Aug 17, 2008 10:56 AM   in reply to (AndrewLippett)
    FYI if you change your shell folder registry settings, you'll break vista. There's some documentation on this if you read MSDN about vista's folder virtualization.

    Also, if you use the login script solution to map the drive, you'll lose your other apps user data, because they all understand UNC paths and will be looking in the original locations. So in my opinion, that's not a proper work around.

    My company is simply going to NOT upgrade to 9. Perhaps when Adobe realizes the ramifications of thousands of unsold copies of Acrobat 9 this will outweigh the development costs associated with updating their code to support UNC.
     
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    Aug 22, 2008 5:59 PM   in reply to (AndrewLippett)
    I am receiving this error message and was wondering if there is any solution to this problem yet?
     
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    Aug 28, 2008 9:36 AM   in reply to (AndrewLippett)
    Hi all,

    just had the same problem with 6 machines (xp/vista) in a network with folder redirection to a unc path. Acrobat9/AcroRead9

    net use l: \\SERVER\USER PROFILE TREE\USER PROFILE
    REG ADD "HKEY_CURRENT_USER\software\Microsoft\windows\CurrentVersion\Explorer \User Shell Folders" /v AppData /t REG_EXPAND_SZ /d "l:\Application Data" /f

    This in a script and the script in user/autostart. It works perfect and thanks to the author. ... ;-)

    Experiences with Adobe Support.
    "Yes, we know about it, but we don't support that. We support windows but we never promised acrobat to work under these circumstances. And we don't know if we're going to support it!"
    As if folder-redirection was a third party add on!
    In my opinion this "bug" ist just poor programming skills especially if the reason is local-path / unc-path.

    Just remembering. On the change from Win95 to WinNT4.0 there was a problem that adobe just ignored the "new" permissionsystem in the registry and the user required full access to the registry for photoshop and/or pagemaker to run! ....

    ... So I guess they are never going to learn it

    Chris
     
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  • Currently Being Moderated
    Aug 31, 2008 8:32 PM   in reply to (AndrewLippett)
    Had a similar problem with saving photoshop pictures to redirected my documents - UNC path doesn't work - but mapped drive - to the same location does. Group policy uses UNC path, so you can manually, or script, the my docs location to use the mapped drive path and you are right. Of course GPolicy is supposed to do away with fiddly scripting since about 10 years ago - nice one Adobe.

    I think all Adobe support have a big sign in front of them with "That is not supported" in their cubicles. Standard response for several problems I've called about. Although they did offer to give me a support ticket number. What for? To call me every 2 weeks and remind me I have an issue outstanding that they will not support? For the prices they charge, the support is appalling. I would blow them off in a moment if our users didn't consider them the "defacto" industry software. Hopefully someone with a decent will start eating away their market, and they will be forced to actually support users.
     
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  • Currently Being Moderated
    Sep 3, 2008 11:55 AM   in reply to (AndrewLippett)
    I just had a user who was having trouble with Adobe 9, and it ended up being the folder redirect. I do consulting with a small firm and we have seen more and more trouble with the folder redirection of Application Data recently. We have a lot of clients who use CAD programs and AppData redirect is a mess with those programs.

    When weighing the pros and cons, the only thing we feel we are losing by not doing folder redirect of AppData is the .NK2 file for Outlook which is the users auto-complete cache when they are typing a name into a new email. We can easily copy this single file over with an xcopy that grabs any file with a .nk2 extension in the users directory. We are in the process of redirecting all AppData back locally and just redirecting MyDocs and Desktop.
     
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    Sep 23, 2008 9:31 AM   in reply to (AndrewLippett)
    It looks like this is a big snag for Citrix and RDP Terminal Servers as well.
    http://www.adobeforums.com/webx/.59b5f923?@@
     
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  • Currently Being Moderated
    Sep 26, 2008 10:01 AM   in reply to (AndrewLippett)
    Why Doesn't adobe do anything about this?
    I can't believe that Support is so... not supportive on this incident.
    We spent about 45 minutes trying to figure out if there was a way to customize this in adobe customization wizard.

    I would think that there should be a way to customize it in the registry..
    like change the path of the application data folder?
    or maybe statically map it always or somthing.

    Has any one had any better response from support on this issue?
     
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  • Currently Being Moderated
    Sep 26, 2008 11:19 AM   in reply to (AndrewLippett)
    I've had my support case for this open for more than 2 months now. I emailed them last week asking for an update.

    More than a week later, they haven't even bothered replying.
     
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  • Currently Being Moderated
    Oct 9, 2008 6:28 AM   in reply to (AndrewLippett)
    Has Adobe coming up with a scheduled date for a fix?

    One of our customers stopped the rollout of Reader 9 and therefor stopped the complete Adobe Forms Project.
    The described "workaround" is not accepted by our customer.

    Regards

    Martin
     
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  • Currently Being Moderated
    Oct 9, 2008 11:58 AM   in reply to (AndrewLippett)
    This fix does not work when you redirect the Application Data directory with Group Policy. The folder redirection happens as part of the logon processor before the script processes... You simply do not use a drive letter with this option in group policy - and you can't change it (to the same location) later as it resets back to the GP applied UNC path immediately.

    In other words - Adobe needs to fix this, these work around solutions are not acceptable, nor functional in many situations.

    My fix is to go back to Acrobat Pro 8.0, and copy the Objects, Templates and Samples directories from '%ProgramFiles%\Adobe\Acrobat 8.0\Designer 8.0\EN' to '%APPDATA%\Adobe\Designer\8.0\EN' for the user with %APPDATA% redirected to a UNC path... Which gets the LiveCycle Designer 8.0 to run with out the same basic error.

    Edit: I've cross-posted this in a few of the threads so far... There should be a way for the 15 or so active threads on this to be brought together...
     
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  • Currently Being Moderated
    Oct 10, 2008 1:09 PM   in reply to (AndrewLippett)
    I am wondering if there is a way to get adobe to use the application data in the all users profile stored on the local machine instead of the app data in the redirected folder. I have in the mean time decided to not redirect the app data folder. I am still able to redirect all other folders. This will require a little more time for users to log in, however it should not be too bad (I hope). If adobe would just use the AppData folder in the all users profile, then they would not need to worry about UNC paths, all though I don't know why a company today would not support UNC's.

    If anyone has any ideas about how to make this work or if it would work, please let me know.
     
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  • Currently Being Moderated
    Oct 13, 2008 2:36 AM   in reply to (AndrewLippett)
    To change the AD GPO to use drive letter in folder redirection instead of UNC path is not possible, as it reverts to \\ unc path in the GPO...

    So here is another company that is waiting for the fix for reader 9.0
     
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  • Currently Being Moderated
    Oct 13, 2008 11:40 PM   in reply to (AndrewLippett)
    Hi all
    After I finished the workarround with changing the APPDATA path to a hidden network drive, Adobe Acrobat 9 is now working.

    BUT now when I would like to create an new link on the desktop, he don't refresh. I have to klick on F5 to refresh. Does anybody has the same or a simular problem?
     
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