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Unable to use Adobe Acrobat Reader and/or install version 8.1.2.

Apr 8, 2008 7:23 PM

I was unable to use my adobe reader so I tried to download 8.1.2 and during installation I get the 1417 error message saying unable to remove version 8.1.2. Will not let me finish the installation process?
 
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    Apr 9, 2008 6:49 AM   in reply to (Michele_Tynan)
    You sure that wasn't "1714"?

    If it was, there's a permanent topic towards the top of the thread list calling your name.

    http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=332773
     
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    Apr 11, 2008 8:44 AM   in reply to (Michele_Tynan)
    I cannot delete adobe reader from my computer. I cannot upgrade to 8.0 because I cannot delete 7.0.5
     
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    Apr 11, 2008 10:43 AM   in reply to (Michele_Tynan)
    Michele,
    I am getting the same error, have you found a way to resolve this yet?
    I would appreciate any help. I can't locate 8.1.2 when installing
    8.1.2
     
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    Apr 11, 2008 12:42 PM   in reply to (Michele_Tynan)
    anyone else get an error msg 1935? it tells me to uninstall whatever part loaded but i can't find it anywhere. thanks! angela
     
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    Apr 12, 2008 8:53 AM   in reply to (Michele_Tynan)
    Michele,
    I tried to find at foxit.com and I seem to have gotten lost because
    I can't locate a PDF replacement product, can you help me out.
    I am also kind of concerned that adobe can't furnish a fix to our
    problem, maybe a tool to whipe out all software that has to do with
    PDF so we can download 8.1.2.
    Bob
     
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    Apr 14, 2008 7:33 AM   in reply to (Michele_Tynan)
    Angelina...your error is a microsoft error and the solution is on their site. It was also posted in an old thread. Basically the fix if this:

    1) In Start- Search Box type "Command Prompt" and enter (don't type quotes)
    Right click and select "Run as Administrator"
    Then type and enter:
    fsutil resource setautoreset true c:\
    you should get message "operation completed successfully."

    then restart

    reinsatall Adobe Reader. NO ERRROR 1935
     
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    Apr 15, 2008 9:11 AM   in reply to (Michele_Tynan)
    I download and installed adobe reader 8.1.2 with no problem..When it opens to view a file it says" error has occured and must shut down"...............I have shut off firewalls and downloaded, but the same problem exist...IDEAS???? thanks ..Jim windows xp
     
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    Apr 25, 2008 9:53 PM   in reply to (Michele_Tynan)
    Have downloaded Adobe Reader8.1.2.
    When I try to view a file I get message

    "Not a supported file type"

    I use Vista

    Any suggestions Please

    Geoff
     
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    May 2, 2008 7:13 AM   in reply to (Michele_Tynan)
    I have tried this solution but when I right click there is no option to run as administrator. Should I actually be following this procedure in the "Download Adobe Reader" process ??

    I have also downloaded foxfit but the Post Office (the website that I print labels from) will only accept Adobe Reader....

    YIKES!!!!!! Am I really going to have to PAY for Technical Help from
    Adobe which is the only help they will offer because Adobe reader is a free download.

    Thanks for any other suggestions you may have.
     
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    May 2, 2008 7:39 AM   in reply to (Michele_Tynan)
    Betty,
    I have done what you have tried and when I went to adobe for help
    they wanted to charge so I now when I open a PDF file FOXIT opens
    the file up just fine, so I thought why not use this until I upgrade
    my PC or they (adobe) come up with a blog or message board which
    gives details how to fix this problem.
    I can't get into administrator mode either, I haven't been able to
    fix that problem yet.
    Good luck Betty.
    Bob LaFave
     
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    May 4, 2008 7:08 AM   in reply to (Michele_Tynan)
    Hooray!! I found my problem to be with Microsoft Updates that had failed repeatedly over the last year.

    There is a FREE Tech # at Micro soft (800-936-5700) if your problem
    is with Micro Soft updates as mine was.

    The tech walked me through all the updates that I needed (This took hours by the way) and finally when I tried to install Adobe Reader it finally worked!! Thanks to everyone who offered other suggestions and I hope that mine will help someone else with this
    frustrating issue.

    Betty
     
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    May 4, 2008 8:12 AM   in reply to (Michele_Tynan)
    I was unable to use my adobe reader so I tried to down load 8.1.2 and during installation I get the 1406 error message saying unable to find key. Will not let me finish the installation process? I have also try several clean up utility programs to uninstall a "clean slate" the self help goes into how to modify the registry. I am unable to find the correct path.

    Previous ver: Reader 5.0
    Active X (current?)
    Photo (current)

    System: XP

    Any help would be great.
    Brad
     
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    May 5, 2008 4:32 AM   in reply to (Michele_Tynan)
    Has anybody helped you? I have the exact same problem.
     
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    May 6, 2008 4:39 PM   in reply to (Michele_Tynan)
    I have the same problem.
     
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    May 8, 2008 5:22 PM   in reply to (Michele_Tynan)
    I have Windows XP Pro Service Pack 2 and IE 7, and I cannot install Adobe Reader 8.1.2. I got all these error messages: Windows Installer, The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the Norton Antivirus 2005 disk and click OK - (Didn't work.) Error 1714 The older version of Adobe Reader 8.1.2 cannot be removed. Contact your technical support group. Adobe Reader 8.1.2 Setup failed.
    When I tried to install msicuu2.exe, Error Message: Windows Script Host Active X component can't create object: 'WScript.Shell' Source Microsoft VB Script Runtime Error.
    I edited the registry and remove all versions of Adobe Reader, shut down all software, and still was unable to load Adobe Reader 8.1.2. I contacted my "technical support group" which is HP in India, and they were worthless on this issue. Any help would sure be appreciated as I cannot open any jpg documents.
     
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    May 8, 2008 11:28 PM   in reply to (Howard_Steeley)
    >When I tried to install msicuu2.exe, Error Message: Windows Script Host Active X component can't create object: 'WScript.Shell' Source Microsoft VB Script Runtime Error.

    Windows Scripting Host is a part of Windows that is used by the
    Windows Installer Cleanup. It is either broken or missing on your
    computer. You can fix it (apparently) by running a simple command, see
    http://support.microsoft.com/kb/311269 (look under "RESOLUTION").

    Aandi Inston
     
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    May 9, 2008 3:52 PM   in reply to (Michele_Tynan)
    Thanks for the help. I had previously found this bug fix for XP on Microsoft's site by searching for the script error message. I have tried to fix it twice, tried redownloading the msicuu2.exe with all security software and programs shut off, and it still won't work. I am not sure my windows installer is working right as it leaves parts of programs on the computer when I remove a program. Some of the ghost listings I have under Add/Remove programs came back when I merged registries with an old one I had long ago. Trial programs HP stuck on the computer look like they are back, but they are not there, only listed in my start menu and under add/remove programs, and who knows where else. I need a cleaner and will be looking for one soon as msicuu2.exe won't do it.
     
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    May 9, 2008 11:24 PM   in reply to (Howard_Steeley)
    You merged registries? If I understand you right, you may have left
    the system in a really bad way. I would recommend starting again with
    a clean install of Windows, then reinstall (normally, no "time
    savers") all your software.

    Aandi Inston
     
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    May 9, 2008 11:41 PM   in reply to (Michele_Tynan)
    To do a system recovery as HP calls it would wipe out all the programs, games, etc that I have accumulated for the past 2 years, so that is my last option.
    I just got instructions from Microsoft on how to manually install XP Service Pack 3, so if I can get that done and get Adobe to tell me how to fix their reader, I am okay. I think I'll try the FOXITSoftware until Adobe will work. Thanks again for the help.
     
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    May 9, 2008 11:53 PM   in reply to (Howard_Steeley)
    You should always be prepared to reinstall everything you own; your
    hard disk could fail tomorrow. I recommend keeping copies of all
    installers on CDROM (obviously, they are at risk if you only keep them
    on the hard disk). Be sure also to keep a written record of all serial
    numbers etc.

    Hard disk failures happen regularly (at least to me), they aren't a
    rarity. Sorry, I realise this sounds like lecturing, but so often I
    hear heartbreaking tales of people who have lost everything because
    they don't backup.

    Aandi Inston
     
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