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20 Replies Last post: Apr 8, 2009 10:22 AM by Chris Cox  
isaac11salazar User
isaac11salazar
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Apr 6, 2009 7:09 AM

Photoshop CS3 crashes upon open/new file everytime

I have a Photoshop CS3 and have been using it daily since purchasing in August 2008.  Never had any issues until now.  Photoshop will load but when I try to open a file or create a new file, photoshop crashes....please help.

 

Macbook Pro - purchased August 2008

Version 10.5.6

2.4 Ghz Intel Core 2 Duo

2 GB 667 MHz DDR2 SDRAM

Neil Keller User
Neil Keller
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1. Apr 6, 2009 8:34 AM in response to: isaac11salazar
Re: Photoshop CS3 crashes upon open/new file everytime

Isaac,

 

Any kind of file? Files with fonts? Did you do any maintenance? Did you change anything on your system (hardware/software/OS)? Are these files with fonts? Did you check for font corruption or duplication?

 

How much scratch disc space do you have? How much file storage space?

 

Please get back to us. Thanks!

 

Neil

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isaac11salazar User
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2. Apr 6, 2009 8:44 AM in response to: Neil Keller
Re: Photoshop CS3 crashes upon open/new file everytime

Thanks for your reply back,

 

Any file type crashes.  As soon as I click New File, it crashes...doesn't

matter what type of file.

Opening any and all file types, PSD, JPEGS, etc, it crashes immediately.

I just updated to Photoshop 10.0.1 five minutes ago, and still crashes.

I haven't done any main maintenance or changes to OS.  I keep my system

updated.

I have over 100GB of free space...I'm not sure where to check scratch space.

 

It's worked fine last on Saturday, shut down as normal, no issues. Tried to

use it on Sunday,

and began crashing ever since.

 

Isaac

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Chris Cox Adobe Employee
Chris Cox
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3. Apr 6, 2009 1:40 PM in response to: isaac11salazar
Re: Photoshop CS3 crashes upon open/new file everytime

Does it crash when you hit command-N, or after you OK the dialog?

 

 

Try changing your default printer to something else.

(the printer data is initialized when a document is created)

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pathblaster User
pathblaster
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4. Apr 6, 2009 1:43 PM in response to: isaac11salazar
Re: Photoshop CS3 crashes upon open/new file everytime

Have you simply tried resetting your Photoshop Preferences?

Try holding down the Option-Shift-Command keys as you launch Photoshop, and say yes when it asks if you want to reset the Photoshop Settings file.

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isaac11salazar User
isaac11salazar
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5. Apr 6, 2009 1:45 PM in response to: pathblaster
Re: Photoshop CS3 crashes upon open/new file everytime

Yes, i've deleted the com.adobe.preferences.plist already

I've uninstalled and reinstalled

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Buko. Contributor
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6. Apr 6, 2009 2:23 PM in response to: isaac11salazar
Re: Photoshop CS3 crashes upon open/new file everytime

isaac11salazar wrote:

 

Yes, i've deleted the com.adobe.preferences.plist already

 

that is not the preferences.

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isaac11salazar User
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7. Apr 6, 2009 3:47 PM in response to: Chris Cox
Re: Photoshop CS3 crashes upon open/new file everytime

It will load completely.  It will load just fine, and can sit idle with no

issues, as soon as I try FILE>NEW or FILE>OPEN, or go to a psd/jpg file and

click to open with photoshop, the file will load and then crash.

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isaac11salazar User
isaac11salazar
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8. Apr 6, 2009 3:48 PM in response to: Buko.
Re: Photoshop CS3 crashes upon open/new file everytime

where are the preferences then

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Buko. Contributor
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9. Apr 6, 2009 4:01 PM in response to: isaac11salazar
Re: Photoshop CS3 crashes upon open/new file everytime

Read post 4 on how to delete the Prefs

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isaac11salazar User
isaac11salazar
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10. Apr 6, 2009 4:10 PM in response to: Buko.
Re: Photoshop CS3 crashes upon open/new file everytime

Yes, I had tried that already from someone else's forum..I just did it

again, and still crashing

 

Please help...I need my photoshop

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Buko. Contributor
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11. Apr 6, 2009 4:36 PM in response to: isaac11salazar
Re: Photoshop CS3 crashes upon open/new file everytime

Does it crash in a new user?

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isaac11salazar User
isaac11salazar
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12. Apr 6, 2009 5:28 PM in response to: Buko.
Re: Photoshop CS3 crashes upon open/new file everytime

Yes...

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Buko. Contributor
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13. Apr 6, 2009 5:43 PM in response to: isaac11salazar
Re: Photoshop CS3 crashes upon open/new file everytime

At this point I would do an Archive and install of the system.

 

I don't know what to say CS3 works fine in Leopard but I'm using a G5.

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isaac11salazar User
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14. Apr 6, 2009 5:47 PM in response to: Buko.
Re: Photoshop CS3 crashes upon open/new file everytime

Why would it work one day, and not the next.  I've done a hard uninstall,

adobe clean system, and re-installed to no avail?

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Buko. Contributor
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15. Apr 6, 2009 5:57 PM in response to: isaac11salazar
Re: Photoshop CS3 crashes upon open/new file everytime

that's why I suggested an A&I of the system. there seems to be corruption somewhere, the new user has it too and you just reinstalled Photoshop.

 

isaac11salazar wrote:

 

Why would it work one day, and not the next.  I've done a hard uninstall,

adobe clean system, and re-installed to no avail?

 

Sh!t happens!

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isaac11salazar User
isaac11salazar
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16. Apr 6, 2009 6:02 PM in response to: Buko.
Re: Photoshop CS3 crashes upon open/new file everytime

I'm pretty good with figuring out stuff, but I'm not familiar with doing an

A&I of the system...please explain how.

 

Thanks

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Buko. Contributor
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17. Apr 6, 2009 6:19 PM in response to: isaac11salazar
Re: Photoshop CS3 crashes upon open/new file everytime

Boot from the system install disk for the computer.

 

A&I = Archive and Install, this will keep all your apps and settings but will give you a fresh system and user account.

 

go through the install from the booted system install disk. and when you get to choose disk it will caution you, at this point click on options and choose Archive and install.

 

I hope this gets you back on track

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isaac11salazar User
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18. Apr 7, 2009 11:44 AM in response to: Buko.
Re: Photoshop CS3 crashes upon open/new file everytime

FINALLY....It looks like I figured out the problem.  I downloaded an

AVerVision software this weekend for remote access to our security cameras.

Somehow, the AVerVision TWAIN file attached itself to the Photoshop CS3

Plug-in for Import/Export.  Why or how this happened is beyond me, but once

I moved the TWAIN file Photoshop began working seamlessly once again.

 

Thanks for all the help!

 

Isaac

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isaac11salazar User
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19. Apr 7, 2009 11:45 AM in response to: Buko.
Re: Photoshop CS3 crashes upon open/new file everytime

FINALLY....It looks like I figured out the problem.  I downloaded an

AVerVision software this weekend for remote access to our security cameras.

Somehow, the AVerVision TWAIN file attached itself to the Photoshop CS3

Plug-in for Import/Export.  Why or how this happened is beyond me, but once

I moved the TWAIN file Photoshop began working seamlessly once again.

 

Thanks for all the help!

 

Isaac

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Chris Cox Adobe Employee
Chris Cox
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20. Apr 8, 2009 10:22 AM in response to: isaac11salazar
Re: Photoshop CS3 crashes upon open/new file everytime

TWAIN drivers are automatically picked up by the TWAIN plugin.

And you should contact AVerVision about their buggy TWAIN driver.

 

(buggy drivers are why we no longer install the TWAIN plugin by default -- too many bad drivers, and no way for Photoshop to know until they crash)

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