• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Photoshop CS3 crashes upon open/new file everytime

New Here ,
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

I have a Photoshop CS3 and have been using it daily since purchasing in August 2008.  Never had any issues until now.  Photoshop will load but when I try to open a file or create a new file, photoshop crashes....please help.

Macbook Pro - purchased August 2008

Version 10.5.6

2.4 Ghz Intel Core 2 Duo

2 GB 667 MHz DDR2 SDRAM

Views

27.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
New Here ,
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

Isaac,

Any kind of file? Files with fonts? Did you do any maintenance? Did you change anything on your system (hardware/software/OS)? Are these files with fonts? Did you check for font corruption or duplication?

How much scratch disc space do you have? How much file storage space?

Please get back to us. Thanks!

Neil

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

Thanks for your reply back,

Any file type crashes. As soon as I click New File, it crashes...doesn't

matter what type of file.

Opening any and all file types, PSD, JPEGS, etc, it crashes immediately.

I just updated to Photoshop 10.0.1 five minutes ago, and still crashes.

I haven't done any main maintenance or changes to OS. I keep my system

updated.

I have over 100GB of free space...I'm not sure where to check scratch space.

It's worked fine last on Saturday, shut down as normal, no issues. Tried to

use it on Sunday,

and began crashing ever since.

Isaac

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

Have you simply tried resetting your Photoshop Preferences?

Try holding down the Option-Shift-Command keys as you launch Photoshop, and say yes when it asks if you want to reset the Photoshop Settings file.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

Yes, i've deleted the com.adobe.preferences.plist already

I've uninstalled and reinstalled

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

isaac11salazar wrote:

Yes, i've deleted the com.adobe.preferences.plist already

that is not the preferences.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

where are the preferences then

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

Read post 4 on how to delete the Prefs

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

Yes, I had tried that already from someone else's forum..I just did it

again, and still crashing

Please help...I need my photoshop

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

Does it crash in a new user?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

Yes...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

At this point I would do an Archive and install of the system.

I don't know what to say CS3 works fine in Leopard but I'm using a G5.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

Why would it work one day, and not the next. I've done a hard uninstall,

adobe clean system, and re-installed to no avail?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

that's why I suggested an A&I of the system. there seems to be corruption somewhere, the new user has it too and you just reinstalled Photoshop.

isaac11salazar wrote:

Why would it work one day, and not the next.  I've done a hard uninstall,

adobe clean system, and re-installed to no avail?

Sh!t happens!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

I'm pretty good with figuring out stuff, but I'm not familiar with doing an

A&I of the system...please explain how.

Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

Boot from the system install disk for the computer.

A&I = Archive and Install, this will keep all your apps and settings but will give you a fresh system and user account.

go through the install from the booted system install disk. and when you get to choose disk it will caution you, at this point click on options and choose Archive and install.

I hope this gets you back on track

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 07, 2009 Apr 07, 2009

Copy link to clipboard

Copied

FINALLY....It looks like I figured out the problem. I downloaded an

AVerVision software this weekend for remote access to our security cameras.

Somehow, the AVerVision TWAIN file attached itself to the Photoshop CS3

Plug-in for Import/Export. Why or how this happened is beyond me, but once

I moved the TWAIN file Photoshop began working seamlessly once again.

Thanks for all the help!

Isaac

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 07, 2009 Apr 07, 2009

Copy link to clipboard

Copied

FINALLY....It looks like I figured out the problem. I downloaded an

AVerVision software this weekend for remote access to our security cameras.

Somehow, the AVerVision TWAIN file attached itself to the Photoshop CS3

Plug-in for Import/Export. Why or how this happened is beyond me, but once

I moved the TWAIN file Photoshop began working seamlessly once again.

Thanks for all the help!

Isaac

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Apr 08, 2009 Apr 08, 2009

Copy link to clipboard

Copied

TWAIN drivers are automatically picked up by the TWAIN plugin.

And you should contact AVerVision about their buggy TWAIN driver.

(buggy drivers are why we no longer install the TWAIN plugin by default -- too many bad drivers, and no way for Photoshop to know until they crash)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

Does it crash when you hit command-N, or after you OK the dialog?

Try changing your default printer to something else.

(the printer data is initialized when a document is created)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 06, 2009 Apr 06, 2009

Copy link to clipboard

Copied

It will load completely. It will load just fine, and can sit idle with no

issues, as soon as I try FILE>NEW or FILE>OPEN, or go to a psd/jpg file and

click to open with photoshop, the file will load and then crash.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 19, 2010 Feb 19, 2010

Copy link to clipboard

Copied

Thanks for the post. Switching the default printer appears to

have solved the problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 25, 2010 Aug 25, 2010

Copy link to clipboard

Copied

I've tried everything listed on here, but it's still crashing!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 31, 2010 Aug 31, 2010

Copy link to clipboard

Copied

I am having the same problem. Photoshop (also Illustrator and InDesign) keeps crashing. I have tried all the suggested fixes. Have reinstalled TWICE. Please help!!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Aug 31, 2010 Aug 31, 2010

Copy link to clipboard

Copied

clsocg1 wrote:

I am having the same problem…

Also in CS3?  This thread is about CS3 crashing. 

If you are on CS3, please give details about your setup.  If you are on a different version, please start a new thread.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines