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2670 Views 5 Replies Latest reply: Apr 18, 2009 8:47 AM by GregVaughn RSS
kevinbbg Calculating status... 9 posts since
Apr 6, 2009
Currently Being Moderated

Apr 6, 2009 4:40 PM

Can't print in Photoshop

I'm running Photoshop CS3 on an Intel iMac and when I hit command p I get an error message saying I need to install a printer in order to print. When I look at the drop down menu all printing options are grayed out.

 

I have an Epson R340 that is definitely installed and can be used by all other apps, including all the other Adobe CS3 apps, and I have been printing out of Photoshop ever since CS3 came out - until now. It did this once last week, I quit PS then restarted it and I could print, but now restarting Photoshop doesn't fix it.

 

Went back to do some more testing. When I opened up a couple of jpegs Print was no longer grayed out and clicking on it brought up the correct print screen.

 

So I went back to the original file and tried that again, this was a PSD file with layers and spot color channels. Print was not grayed out but when I selected it I got the same error message and Print went gray again.

 

So I went and opened up a number of other files of various types, every one got the correct print dialogue box, no problem. I opened up the file that caused the problem and tried that one again and this time it worked fine.

 

If anyone knows what is going on here I'd appreciate some knowledge on what controls the printing process because I'm sure this is going to happen again.

  • Calculating status... 1 posts since
    Apr 18, 2009
    Currently Being Moderated
    1. Apr 18, 2009 12:21 AM (in response to kevinbbg)
    Re: Can't print in Photoshop

    Join the club!  I'm running PS CS3 on an Intel Mac as well.  Haven't printed in a while, just ran all the printer tests to make sure it is ready to go, brought the image up I wanted to print, and find that all print related commands are grayed out.

     

    I too am running CS3 Extended, and I read that several others are having this same problem.  Hard to understand as I printed for an entire show with the same program, computer and printer a couple of months ago.

     

    I hope someone has some insight.

  • Buko. Contributor 9,034 posts since
    Jul 30, 2006
    Currently Being Moderated
    2. Apr 18, 2009 12:53 AM (in response to kevinbbg)
    Re: Can't print in Photoshop

    try a new user can you print from that?

     

    Or delete the printer then reinstall the printer drivers.

  • GregVaughn Calculating status... 13 posts since
    Apr 18, 2009
    Currently Being Moderated
    3. Apr 18, 2009 7:17 AM (in response to kevinbbg)
    Re: Can't print in Photoshop

    I am having the same exact problem. Made several prints yesterday with no problem then all of a sudden I get the pop-up message "Before you can perform printer-related tasks such as page setup or printing a document, you need to install a printer." Clicking OK on that, another pop-up: "Could not complete the Print command because of a problem using the Adobe Color Engine."

     

    The printer shows up in System Preferences. I tried closing Photoshop and re-starting, and I tried shutting down the computer and starting over - no help.

     

    This is with a MacBookPro 2.4GHz, 2 GB ram, OS X 10.5.6,  Photoshop CS3 (10.0.1)

  • GregVaughn User 13 posts since
    Apr 18, 2009
    Currently Being Moderated
    4. Apr 18, 2009 8:06 AM (in response to GregVaughn)
    Re: Can't print in Photoshop

    I tried deleting and re-installing the printer, but that didn't work. Apparently not a system problem, because I can print a document from Word.

  • GregVaughn User 13 posts since
    Apr 18, 2009
    Currently Being Moderated
    5. Apr 18, 2009 8:47 AM (in response to GregVaughn)
    Re: Can't print in Photoshop

    I should have guessed... trashing the Photoshop Preferences did the trick. Works fine now.

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