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Adobe Professional Will Not Start

Apr 9, 2009 6:54 PM

Good evening,

I had Adobe Professional 7.0 installed on my computer. A malware forced me to scrap the hard drive and replace it with a new one. After reinstalling Adobe Professional 7.0 Tryout (I have the activation code that I purchased after downloading the program about 3 years ago) I cannot start it. When I attempt to start it the mouse arrow turns into an hour glass for about 15 seconds and that's it. Nothing happens. I can't even enter my activation code because the program doesn't pop up on the screen.

I have Microsoft OneCare installed. The firewall permits acrobat.exe to access the Internet

I tried to download an update but I got a message saying the update could not be installed because the program wasn't found!

Any idea where the screwup is?

Thanks for your suggestions.

Job.

857 Views   11 Replies   Latest reply: Job79, Apr 10, 2009 2:16 PM
 
Replies
  • MichaelKazlow
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    1. MichaelKazlow,
    Apr 9, 2009 7:02 PM   in reply to Job79
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    You should be turning off all anti-virus when installing including Microsoft's. To give you more help, please let us know what OS you are using.

     
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    2. Job79,
    Apr 9, 2009 8:06 PM   in reply to MichaelKazlow
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    Thanks for the reply. I just turned off the Windows OneCare service and tried re-installing but it still won't start. However, it looked like it was installing a lot more files, so I guess there must be an improvement. Any other idea? My OS is Windows XP Home. Thanks.

     
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  • Bill@VT
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    3. Bill@VT,
    Apr 9, 2009 8:45 PM   in reply to Job79
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    You also should be logged in as the administrator I think. At least that is also worth a try.

     
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    4. Job79,
    Apr 10, 2009 7:30 AM   in reply to Bill@VT
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    This computer is on a network. I am the only user and I have full administrator's privileges. It's got to be something else...

     
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  • Bernd Alheit
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    5. Bernd Alheit,
    Apr 10, 2009 8:10 AM   in reply to Job79
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    You are using Adobe Professional 7.0 or Adobe Professional 7.0 Tryout?

     
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    6. Job79,
    Apr 10, 2009 8:41 AM   in reply to Bernd Alheit
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    It's the TryOut version.

     
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  • John T Smith
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    7. John T Smith,
    Apr 10, 2009 9:37 AM   in reply to Job79
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    Job79 wrote:

     

    This computer is on a network. I am the only user and I have full administrator's privileges. It's got to be something else...

    Being the only user with admin rights is not, as far as I know, the same as being the Administrator

     

    I think you must log in as Administrator

     

    Also... updates do not work on the demo program, only on registered versions

     

    Once you get the program to install, and you use your number to register, you will be able to update

     

    Apply all updates IN NUMBER ORDER
    Acrobat Update http://www.adobe.com/support/downloads/product.jsp?product=1&platform= Windows

     
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    8. Job79,
    Apr 10, 2009 11:06 AM   in reply to John T Smith
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    Under Windows XP Home, there are three types of accounts: Administrators' accounts that let you change all system settings (including other account settings,) install software, etc.  Then there is the Limited account that does not let you change settings but offers a higher level of security on the Internet and, finally, the Guest account.

    My account is the "owner's account." It is the account created at installation of Windows when no other user's account is created. It has full administrator's privilege since there are no other account.

    I really appreciate the help you are trying to give me. Thank you.

     
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  • kenifriedman
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    9. kenifriedman,
    Apr 10, 2009 12:22 PM   in reply to Job79
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    I recommend you do a repair operation using the installation CD. If this does not work, you should uninstall Acrobat using the Windows Install Clean Up utiltity, reboot, and reinstall Acrcobat.

     

    Good luck.

     

    Ken Friedman

     
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  • John T Smith
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    10. John T Smith,
    Apr 10, 2009 12:47 PM   in reply to kenifriedman
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    kenfriedman wrote:

    I recommend you do a repair operation using the installation CD.

     

    Unless I misunderstood the OP, he does not HAVE a CD

     

    >have the activation code that I purchased after downloading the program about 3 years ago

     
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    11. Job79,
    Apr 10, 2009 2:16 PM   in reply to John T Smith
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    Correct, I do NOT have a CD. What I have is the EXE file (AcTR7EFG.exe) that I downloaded from the Adobe website a few years ago. I saved it on a CD and it should have all the necessary files in it (it worked for me in the past) but it is not a CD per se as produced by Adobe. I really appreciate all you are doing to help. Thank you.

     

    I JUST REALIZED THAT I HAVE BEEN TALKING ABOUT ADOBE PROFESSIONAL 7.00. IT IS ACROBAT PROFESSIONAL 7.0 Sorry!

     
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