I've been emailing back and forth with Adobe support but no solution to this yet.
I don't think the person I'm speaking with quite understands my problem (!)
After not being able to install the CS4 updates, I uninstalled all my adobe programs, and searched thru registry to remove any adobe refererences
I can install the CS4 programs (I have the Production Premiere package), but my monitor card says I need to update to the latest version of CS4 premierePro 4.0.1 (If I'm not mistaken)
I downloaded the update zip file on my "internet computer", transfered it to my "editing computer" via a memory stick. When I open the zip file, I see a setup.exe file, which I would think should get things going. But it freezes (this program has stopped responding).
anyone else have this problem??? am I going about the installation wrong? do I need some kind of Updater Program (which I've read on here may also be causing some problems)
any help is appreciated.
I'm using a Dell winXP SP3 with plenty of Ram, speed and hard dirve space.
I'm sure that you have already addressed this, but I have to ask. Once the ZIP file has been transferred to your editing machine, you have Extracted it, including any folder structure, before Dbl-clicking the .EXE, right?
That was it! when I first transfered the zip files, a folder with the same name as the zip file was created - full of files, and I assumed everything had been extracted correctly.
I can't begin to tell you how much I appreciate your taking the time to give me that suggestion!
When you get to the pearly gates, they're going to wave you right thru!