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snoedoc
Currently Being Moderated

Can't Save As PDF

Apr 22, 2009 5:34 AM

I am working with DITA files in Frame 8, and am unable to save a generated Frame file as a PDF. I keep getting these errors:

  • "To execute "Save as PDF" command you must have Acrobat Distiller version 5.05 or higher installed."
  • "To execute "Save as PDF" command you must have PDF Job Options defined.

 

I have Acrobat Distiller 8 installed, so I don't know why I'm getting the first error. I opened Distiller, and still got the error.

 

Also, I did try to set job options using Format > Document > PDF Setup. On the PDF Setup dialog box, the only job option in the PDF Job Options drop-down list was High Quality Print. When I clicked Set, I got a message stating that "The selected PDF Job Option does not existing in the current installation. Either create this Job Option or select an available Job Option."

 

How do you create a valid job option? How do you get it to show up in the drop-down list? I looked at the Adobe PDF properties in Print Setup, and the Default Settings show several job options including the High Quality Print option.

 

Any advice would be greatly appreciated.

 
Replies
  • Currently Being Moderated
    Apr 22, 2009 8:22 AM   in reply to snoedoc

    It sounds like FM is not seeing your Acrobat installation properly.

     

    Did you install Acrobat before or after FM? You might want to try running the "Repair Acrobat Installation" option in Acrobat under the Help menu.

     

    Did you by any chance also install the PDF Creation add-on that came with FM as well as having the Acrobat 8 installed? If so, these can not coexist and you have to uninstall the PDF Creation add-on.

     
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  • Currently Being Moderated
    Apr 29, 2009 9:07 AM   in reply to Arnis Gubins

    Hi, Arnis,

     

    I work with snoedoc.  We have myriad problems and have decided to divide and conquer as far as our questions.

     

    How do we know if we have the PDF Creation Add on?  We have TechComm Suite 4.0 installed and I see that there is a folder called PDFMaker in the Acrobat 8 folder. Is that what you are referring to?

     

    Somehow, both Snoedoc and I have Acrobat 8 installed three different ways. The folders are named:

     

    Acrobat8

    Acrobat 8

    Acrobat 8.0

     

    Is this a normal installation? Could that be causing some of our problems?  Our tech support team installed the TechComm Suite and really struggled with it. I am noticing some differences between the contents of the different Acrobat folders.

     

    Also, we seem to be able to select joboptions, but then we get the message that it's not available. What causes that?

     

    Thanks.

     
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  • Currently Being Moderated
    Apr 29, 2009 11:14 AM   in reply to cvgs

    It sounds like you may have gotten multiple installations of Acrobat components and that has hosed some of the pointers in the Registry that FM is relying upon. I had a similar issue at one point and found incorrect Registry entries pointing to C: drive locations when I had installed on D:.

     

    I'd say the best bet at this point is to uninstall Acrobat 8. Then do a thorough scan to wipe out any folders or Registry entries that pointed to Acrobat. You might want to run Adobe's CS3 clean script, which should get rid of the Acrobat 8 entries. See <http://www.adobe.com/support/contact/cs3clean.html> and I'd also recommend running Microsoft's Windows Installer Cleanup utility at <http://support.microsoft.com/kb/290301>

     

    There also is an Adobe CS4 Clean utility, but this will look for Acrobat9.

     

    After the machines have been cleaned, then re-install Acrobat 8 from the TechCommSuite DVD and get make sure that you download all of the patches (auto-update should flag these anyway for you).

     
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  • Currently Being Moderated
    Apr 30, 2009 4:36 AM   in reply to Arnis Gubins

    Arnis,

     

    I only wish things were that simple.  We do not have the TechComm DVD.  Our technical support did the install for us and I believe it was a download. No one ever got the DVD. We have had a lot of turnover in that department and all information re: the TechComm install cannot be found.  In fact, we have one team member who had to get a new laptop and can't load the TechComm Suite because no one knows anything about it.  If you have any idea who  at Adobe could help us, that would be wonderful.

     
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  • Currently Being Moderated
    Apr 30, 2009 10:18 AM   in reply to cvgs

    You can also re-install from the download (provided your IT people kept it around).

     

    However, if you don't have your license info available, then you need to contact Adobe Customer Service. There's a Knowledgebase article on what you can do if you've lost the serial number: http://www.adobe.com/go/tn_15292

     

    As far as getting the TCS, you can either download the whole thing again (I hope you have a fast connection) or order a trial disk from the trial downloads page.

     
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  • Currently Being Moderated
    Apr 30, 2009 1:10 PM   in reply to Arnis Gubins

    Arnis,

     

    Thanks for the advice and suggestions.  I have contacted Adobe about our license issue and hope to hear back from them in the next few days.  We'll let you know how everything turns out.

     
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  • Currently Being Moderated
    May 5, 2009 5:16 AM   in reply to cvgs

    Arnis,

     

    Thank you many times over for your wonderful suggestions.  We have been able to get our licensing issues worked out and will be uninstalling and installing Acrobat 8 using the suggestions that you made in one of your earlier posts. We'll let you know the outcome.

     

    You're a treasure.  Keep up the good work.

     

    Mary

     
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  • Currently Being Moderated
    May 5, 2009 9:51 AM   in reply to cvgs

    Mary,

     

    Glad to hear that it's working out for you. Hopefully, a new clean install will vanquish any gremlins.

     
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  • Currently Being Moderated
    Jul 15, 2009 9:51 AM   in reply to Arnis Gubins

    Please excuse me if I am not doing this properly. I have never posted to a forum discussion. We are a small publishing firm that uses Frame 8 for the composition of a 1400 page directory. We are unable to properly save files to PDF format. I am trying to research fixes for this to help Kim who is the one that actually works in Frame. When she trys to create her pdf portions of the page disappear. The files are manageable in size (each state is saved as its own file). She is currently uninstalling CS3 as well as Framemaker and then plans to reinstall just Framemaker with the patches she has found for 8.0.

     

    Would you be able to help with this at all? If it could prove helpful I am sure she would join the discussion to better answer any questions you have.

    Peggy

     
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  • Currently Being Moderated
    Jul 15, 2009 10:04 AM   in reply to pegnomis

    Hi,

     

    Sounds like a pretty desperate situation. Been there.

     

    There are a number of questions to ask.  First of all, you say that Kim is trying to save files to a PDF format.  You actually print files to a PDF format.  Select File > Print > and select Adobe PDF from the print options.  This opens up a window with several tabs of information for you to complete, such as bookmarks that you want to display, the print quality, links. etc. Then when you click Print, a postscript file is generated.  Double clicking the postscript file then generates the PDF.  Is this the process that you are following?

     

    Also, what is CS3?  If you actually mean the Tech Comm suite I would certainly encourage Kim to reinstall the entire package, since the components are all meant to work with each other.  

     

    Also, you may want to consider creating a new discussion since it would probably get more responses than just replying to my discussion which is several weeks old. But feel free to continue using this avenue if you think it would be helpful.

     
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  • Currently Being Moderated
    Jul 15, 2009 10:34 AM   in reply to cvgs

    I did create the new discussion after I sent this to you. Thanks. Yes,

    we re desperate. The directory must be on the printer's FTP by July 28th.

     

    We are not new at this - we have been using Frame since 2001. Last year

    with version 7 by saving each file two times (using the procedure you

    have outlined below - she would run the postscript file twice and then

    run the distiller once)  she was able to get the pdf to work. The

    upgrade to 8.0 was added to her computer before she began this year's

    composition. She tried using the same procedure as last year - but it is

    not working.

     

    She tried creating the PDF file in the way the you have outlined and

    also she tried using the Save As PDF function from the File drop down

    box.  Both give the same issues of missing information.

     

    We do not have Tech Comm. The CS3 I referred to is Adobe Creative Suite

    3 which includes Illustrator, In Design PhotoShop and Acrobat.

     

    As I said she is currently removing all of the CS3 and both version 7 &

    8 of Framemaker from her computer. She was then going to reinstall

    Framemaker 8.0 with all patches she has found.

     

    Do you have any other suggestions?

    Peggy

     
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  • Currently Being Moderated
    Jul 15, 2009 10:53 AM   in reply to pegnomis

    Give me more specifics re: missing information.  What are the error messages.

     

    You shouldn't have to save a file twice, or run the postscript twice in order to get a PDF.  I wonder what is going on?

     

    Maybe once I see an example of the errors, I'll know more.

     
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  • Currently Being Moderated
    Jul 15, 2009 11:16 AM   in reply to cvgs

    She does not get any actual "error " messages when creating the file. I

    am attaching the state of Alabama files so you can see.

     

    She does get font errors when opening all of her fm documents. The

    explanation of the error tells her that Frutiger Bold will be replaced

    with Frutiger heavy, etc... She has always just ignored this error -

    because the replacement font was fine. This is not a new error - it has

    happened in the past.

     

    Of course, she understands this may be an issue - but can't quite see it

    as the problem.

     

    Maybe by looking at the files you see her issues.

    Peggy

     
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  • Currently Being Moderated
    Jul 15, 2009 11:26 AM   in reply to cvgs

    She does not get any actual "error " messages when creating the file. I

    am attaching the state of Alabama files so you can see.

     

    She does get font errors when opening all of her fm documents. The

    explanation of the error tells her that Frutiger Bold will be replaced

    with Frutiger heavy, etc... She has always just ignored this error -

    because the replacement font was fine. This is not a new error - it has

    happened in the past.

     

    Of course, she understands this may be an issue - but can't quite see it

    as the problem.

     

    Maybe by looking at the files you see her issues.

    Peggy

     
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  • Currently Being Moderated
    Jul 15, 2009 11:42 AM   in reply to pegnomis

    Peggy,

     

    I didn't get any attachments, but I wonder if that's because attachments

    can only be sent to the Adobe folks who are constantly trolling the forums

    looking to assist users.

     

    ~~~~~~~~~~~~~~~~~~~~~~~~

    Mary K. Greer

    Information Developer - Learning Management Solutions

    Intelligent Automation Solutions Client Services

    407.771.8187

     

     

     

    pegnomis <forums@adobe.com>

    07/15/2009 02:26 PM

    Please respond to

    clearspace-1046421661-20863-2-2109954@mail.forums.adobe.com

     

     

    To

    Mary Greer/CIMG/CVG@CVG

    cc

     

    Subject

    Re: Can't Save As PDF Can't Save As PDF

     

     

     

     

     

     

    She does not get any actual "error " messages when creating the file. I

    am attaching the state of Alabama files so you can see.

     

    She does get font errors when opening all of her fm documents. The

    explanation of the error tells her that Frutiger Bold will be replaced

    with Frutiger heavy, etc... She has always just ignored this error -

    because the replacement font was fine. This is not a new error - it has

    happened in the past.

     

    Of course, she understands this may be an issue - but can't quite see it

    as the problem.

     

    Maybe by looking at the files you see her issues.

    Peggy

     
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  • Currently Being Moderated
    Jul 15, 2009 11:51 AM   in reply to cvgs

    If I upload them to my FTP can you get them there? I would have to give

    you the username & password which I would not want to post to the forum.

    Peggy

     
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  • Currently Being Moderated
    Jul 15, 2009 11:58 AM   in reply to pegnomis

    Peggy,

     

    I'm afraid I can't give you my email here at work or I'll be inundated.  I

    also think it may be against the forum rules.  Arnis Gubins of Adobe is

    usually active in the forums, so perhaps he will be able to come to your

    rescue.  I wish I could help. Have you gotten any response to your other

    posting?  Did you post in two forums: FrameMaker and Adobe Acrobat?

     

    Are you working in regular FrameMaker or structured FrameMaker?  Please

    try to give me some of the warnings/errors.  You're generating from a book

    file, right?  Have you tried pdfing each chapter separately, then

    stitching them together in the pdf.  Not the best solution, but a

    solution.  Also, sometimes if you open all of the chapters in the book and

    pdf with them open, that solves the problem.

     

    ~~~~~~~~~~~~~~~~~~~~~~~~

    Mary K. Greer

    Information Developer - Learning Management Solutions

    Intelligent Automation Solutions Client Services

    407.771.8187

     

     

     

    pegnomis <forums@adobe.com>

    07/15/2009 02:51 PM

    Please respond to

    clearspace-1046421661-20863-2-2110024@mail.forums.adobe.com

     

     

    To

    Mary Greer/CIMG/CVG@CVG

    cc

     

    Subject

    Re: Can't Save As PDF Can't Save As PDF

     

     

     

     

     

     

    If I upload them to my FTP can you get them there? I would have to give

    you the username & password which I would not want to post to the forum.

    Peggy

     
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  • Currently Being Moderated
    Jul 15, 2009 12:06 PM   in reply to cvgs

    I posted in the Framemaker Structured  Forum. I have not received any

    further responses.

     

    We are using FrameMaker 8.0. I do not know what you mean by regular or

    structured. We actually create a separate file for each state of the

    directory. Each file is then made into a pdf file. The pdf files are

    then joined together for the printer. Whether using the File Save As or

    by using Select File - Print there are no errors received. It seems to

    work fine, but when you open the pdf file there is random information

    missing.... sometimes graphics, sometimes text.. not always the same if

    you delete and start over....

    Peggy

     
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  • Currently Being Moderated
    Jul 15, 2009 12:23 PM   in reply to pegnomis

    Structured files means you are working with DITA and tagging your

    information. If you are working in Structured FrameMaker it will have

    Adobe FrameMaker (Structured) in the title bar of your FrameMaker doc.

    Attached is a screen shot of what structured FM looks like.  If you select

    View > Element  Boundaries as tags and don't see something similar to the

    attachment, you are working in regular FrameMaker.  If you are working in

    regular FrameMaker, then you might have better luck posting into that

    forum. 

    ~~~~~~~~~~~~~~~~~~~~~~~~

    Mary K. Greer

    Information Developer - Learning Management Solutions

    Intelligent Automation Solutions Client Services

    407.771.8187

     

     

     

    pegnomis <forums@adobe.com>

    07/15/2009 03:07 PM

    Please respond to

    clearspace-1046421661-20863-2-2110032@mail.forums.adobe.com

     

     

    To

    Mary Greer/CIMG/CVG@CVG

    cc

     

    Subject

    Re: Can't Save As PDF Can't Save As PDF

     

     

     

     

     

     

    I posted in the Framemaker Structured  Forum. I have not received any

    further responses.

     

    We are using FrameMaker 8.0. I do not know what you mean by regular or

    structured. We actually create a separate file for each state of the

    directory. Each file is then made into a pdf file. The pdf files are

    then joined together for the printer. Whether using the File Save As or

    by using Select File - Print there are no errors received. It seems to

    work fine, but when you open the pdf file there is random information

    missing.... sometimes graphics, sometimes text.. not always the same if

    you delete and start over....

    Peggy

     
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  • Currently Being Moderated
    Jul 15, 2009 12:34 PM   in reply to cvgs

    We are using regular Framemaker... I will try to find that forum and

    post there. Thanks so much for trying to help.

    Peggy

     
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  • Currently Being Moderated
    Jul 15, 2009 12:38 PM   in reply to pegnomis

    I know what an anxious time you are having.  Good luck and let me know

    what kind of responses you get.

     

    ~~~~~~~~~~~~~~~~~~~~~~~~

    Mary K. Greer

    Information Developer - Learning Management Solutions

    Intelligent Automation Solutions Client Services

    407.771.8187

     

     

     

    pegnomis <forums@adobe.com>

    07/15/2009 03:35 PM

    Please respond to

    clearspace-1046421661-20863-2-2110175@mail.forums.adobe.com

     

     

    To

    Mary Greer/CIMG/CVG@CVG

    cc

     

    Subject

    Re: Can't Save As PDF Can't Save As PDF

     

     

     

     

     

     

    We are using regular Framemaker... I will try to find that forum and

    post there. Thanks so much for trying to help.

    Peggy

     
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  • Currently Being Moderated
    Jul 15, 2009 3:06 PM   in reply to pegnomis

    Peggy,

     

    The error message when opening the .fm files about the Frutiger Heavy substitution for Frutiger Bold is FM's way of telling you that the actual font that you have on your system has a different weight than specified in the file and FM found the closest match. To get rid of this message, you need to make the substitution permanent by turning off the Remember Missing Font Names in the File > Preferences section and doing a Save/Open cycle to make the changes permanent. You can then reset the preference to what it was.

     

    Regarding the missing PDF content, you need to apply the MS hotfix mentioned here: http://blogs.adobe.com/techcomm/2008/07/hotfix_for_framemaker_1.html

     

    It's a system level problem that is being fixed. There's nothing at the FM or Acrobat level that you can do about it.

     
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  • Currently Being Moderated
    Jul 16, 2009 5:52 AM   in reply to Arnis Gubins

    Thank you.

    Peggy

     
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  • Currently Being Moderated
    Jul 16, 2009 5:54 PM   in reply to cvgs

    Structured files do not necessarily use DITA.

     

    FrameMaker's formatting capability is available with two different document models. In the original model, a flow is a sequence of paragraphs, each associated with a paragraph format. The paragraph format may but need not be stored in the paragraph catalog. There are various complications, including text ranges within the paragraph associated with a character format, tables graphics, and so forth, but still the flow is basicallhy a sequence of paragraphs.

     

    In the structured model, the document is a hierarchy of elements, each containing text or other elements, or corresponding to a FrameMaker formatting object such as a table, graphic, marker, or cross-reference. Typical elements include an entire document, a list, an individual list item, and an emphasized phrase within a paragraph. User-defined rules in the document assign formatting to elements based on their context. For example, the format rules might assign a paragraph format to the first item in a list that sets its autonumber to start counting at 1 while other items increment the counter. If the user inserts a new item at the start of the list, or rearranges existing items, the numbering automatically adjusts to reflect the new structure. Furthermore, it is easy to select, move, or delete entire elements, so operations such as reversing the order of adjacent sections don't require the usr to click on the start and then find and shift-click on the end of the structure.

     

    Structured documents also have rules for which elements are allowed where. These rules in effect can coach a user to enter components of  some types of material (such as complicated front matter) in the correct order. They can also prevent the user from incomplete constructs and from creating documents that violate organizational policy. For example, a list with a single item or a section with only one subsection can be reported as invalid.

     

    The structured document model is based on that of SGML and XML and hence it is much easier to move structured material back and forth between SGML or XML and FrameMaker than it is to move documents that use the original model.

     
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  • Currently Being Moderated
    Jul 17, 2009 10:22 AM   in reply to Arnis Gubins

    Sorry for the double posting of the pdf issue - I am new to this.But -I

    just wanted to say THANK YOU for your help.. the font issues are cleared

    up and the pdf files are being created with no missing text...

    Peggy

     
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  • Currently Being Moderated
    Jul 17, 2009 11:22 AM   in reply to pegnomis

    That is absolutely wonderful news.  Deadlines can be so stressful anyway,

    but to have issues related to the software makes it doubly so.  Now you

    can enjoy your weekend.

     

    ~~~~~~~~~~~~~~~~~~~~~~~~

    Mary K. Greer

    Information Developer - Learning Management Solutions

    Intelligent Automation Solutions Client Services

    407.771.8187

     

     

     

    pegnomis <forums@adobe.com>

    07/17/2009 01:22 PM

    Please respond to

    clearspace-1800457585-20863-2-2115239@mail.forums.adobe.com

     

     

    To

    Mary Greer/CIMG/CVG@CVG

    cc

     

    Subject

    Re: Can't Save As PDF Can't Save As PDF

     

     

     

     

     

     

    Sorry for the double posting of the pdf issue - I am new to this.But -I

    just wanted to say THANK YOU for your help.. the font issues are cleared

    up and the pdf files are being created with no missing text...

    Peggy

     
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  • Currently Being Moderated
    Jan 28, 2011 8:48 AM   in reply to Arnis Gubins

    I followed your recommendation and used the below program link as a cleaner. It worked and my PDF save problem is gone. However, I am unable to reinstall Adobe Illustrator CS3 which was uninstalled while running the cleanup program. The problem seems to be that there are remnant files left in my Adobe progam files. Any suggestions?

    I was able to successfully reinstall Adobe Acrobat.

    http://<http://www.adobe.com/support/contact/cs3clean.html>

     
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  • Currently Being Moderated
    Jan 28, 2011 9:09 AM   in reply to checkdot

    I'm glad that your original problem of not being able to save as a PDF is resolved. However, I'm not familiar with the cleaner that you used or the resulting problem. I am sure that one of the wonderful experts out there will respond with a resolution that doesn't have any further side effects.

     
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