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Adobe Central - Print Job Accounting

Apr 24, 2009 2:15 PM

It is beginning to become industry standard to have departmentalized billing for print jobs, based on paper and toner usage.  In order to facilitate this, many newer generation multi-purpose printers have included User Authentication or Print Job accounting into their functionality.

 

I work for a company that resells Adobe Central Output licenses among many other things as part of our sofware packages.  Recently, I have had some of my customers attempt to print to security or print job accounting enabled printers - only to find that the printer is rejecting the print job.  So for instance, a job printed through the Adobe Central Output Server hits the printer, does not print - and produces the following in the log file:

 

Job ID  Job Mode  Computer Name       User Name       Login Name
7805    Print         N/A                         User Unknown   N/A 

 

A job submitted through the windows print queue, and therefore processing through the windows print driver with the printer accounting configured produces the following:

 

Job ID  Job Mode  Computer Name       User Name       Login Name
7797    Print         My_Computer           username         99999

 

After a lot of research I found that this is because the forms created for use with Adobe Central have special drivers compiled into them - with any options predefined there.  Therefore, when Adobe Central jobs are hitting the print queue as a precompiled PCL file, they are not picking up any of the configurations from the windows print driver, but being sent as Raw PCl to the printer.

 

I am wondering if there is a way to configure in these printer accounting codes, user authentication, or etc.

 

Can anyone make a suggestion as to how this might be done?  Will this only work if there is a PCL code for the particular function supported by the printer?  Would I have to receive a specialized print driver to compile into my MDF files that has these options available?

 

Thanks

 

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