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atakacs99
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what version of Acrobat is {AC76BA86-1033-F400-7760-000000000003} ?

Apr 26, 2009 12:30 PM

Hello

 

I am trying to update my version of Acrobat 8 to 8.1 but the installer fails because it doesn't like my version {AC76BA86-1033-F400-7760-000000000003} ?

 

Any idea of which updater I should use ?

 

Regards

 

alex

 
Replies
  • Currently Being Moderated
    Apr 26, 2009 12:35 PM   in reply to atakacs99

    That's not a version number but a registry key. If you want to know your version number open Acrobat and go to Help - About Adobe Acrobat.

     
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    Apr 27, 2009 8:07 AM   in reply to atakacs99

    The installed version is the English French and German langiage version as indicated by the F400.

     

    Looks like you build the mst from an English only MSI file, judging by the lack of F400 in the Product ID.

     
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  • Currently Being Moderated
    Apr 27, 2009 8:24 AM   in reply to atakacs99

    You cannot use the last updater. There are several Acrobat 8 updates and they must be applied in sequential order. You can find all theupdates here

     

    ftp://ftp.adobe.com/pub/adobe/acrobat/win/8.x

     

    Mike

     
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  • Currently Being Moderated
    Apr 27, 2009 8:30 AM   in reply to atakacs99

    sorry got it wrong re language (though it's still English only vs multi lingual) the more likely reason is that the found product is Acrobat Pro (English French and German) and the one you're installing is Acrobat standard English only (BA7E vs 7760)

     

    Maybe best tell us which updater file you have and how you're trying to install it.

     
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  • Currently Being Moderated
    Apr 28, 2009 5:10 AM   in reply to atakacs99

    Hmm, try running the patch from solution 1 of this doc:

    http://www.adobe.com/go/kb404307

     

    Then apply the AcrobatUpd810_efgj_incr.msp

     

    failing that remove Acrobat 8 and re-install.

     
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