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Ief_DR User 28 posts since
Apr 9, 2009
Currently Being Moderated

Apr 30, 2009 1:44 PM

CS4 crashes on quit

Hallo everybody,

 

I have an annoying problem. When I quit a CS4 Standard-application, very often the application crashes. I get an error message saying that I did something irregulary during quit. But I simply closed the program (cmd + Q). I'm on an Intel Mac (OSX 10.5.6)

 

I don't know what I could have done wrong?!

 

By the way. I can't login to this forum with the Safari-webbrowser, it works only with Firefox.

 

Thanks for any help.

 

grtz,

 

Ief

  • Contributor 9,034 posts since
    Jul 30, 2006
    Currently Being Moderated
    1. Apr 30, 2009 7:31 PM (in response to Ief_DR)
    Re: CS4 crashes on quit

    Which CS4 Application?

     

    There are at least four applications in the standard creative suite

  • Contributor 9,034 posts since
    Jul 30, 2006
    Currently Being Moderated
    3. May 1, 2009 8:29 AM (in response to Ief_DR)
    Re: CS4 crashes on quit

    make a new user see if they still quit

  • Contributor 9,034 posts since
    Jul 30, 2006
    Currently Being Moderated
    5. May 1, 2009 9:08 AM (in response to Ief_DR)
    Re: CS4 crashes on quit

    A new user is a great trouble shooting tool. If you can't do that you will be stabbing in the dark.

  • Stiksi User 15 posts since
    May 1, 2009
    Currently Being Moderated
    6. May 4, 2009 4:50 AM (in response to Ief_DR)
    Re: CS4 crashes on quit

    I can confirm I have the same problem with CS4 Design Premium. At least Bridge, Flash, Photoshop and Illustrator have sometimes given me error messages when quit. It doesn't seem to have any adverse effect on the system, so I'm not that concerned. I'll admit it's very annoying though.

     

    I have two systems - a mac pro 2008, on which I rarely get errors, and a macbook late 2007, on which I frequently get errors. I'll have to try the new user test when I have a little more time.

  • adman1 User 8 posts since
    Jul 7, 2006
    Currently Being Moderated
    7. May 18, 2009 10:14 AM (in response to Ief_DR)
    Re: CS4 crashes on quit

    I too have the same issue.  All my CS4 apps crash when I quit each program.

  • Theo Duijkers User 1 posts since
    May 27, 2009
    Currently Being Moderated
    9. May 27, 2009 12:23 AM (in response to Ief_DR)
    Re: CS4 crashes on quit

    same problem here. Does not happen when I start one of the apps and immediately quit, only after (say) a days work. I usually leave my machine on all the time, but when I have to restart, ALL of my CS (3+4) apps crash (sometimes I have to force quit, because the app doesn't respond).

     

    Running 10.5.7 on a 2x3Ghz quadcore MacPro (10G Ram)

  • oldschoolmx User 40 posts since
    Jun 3, 2009
    Currently Being Moderated
    10. Jun 11, 2009 9:54 PM (in response to Theo Duijkers)
    Re: CS4 crashes on quit

    Same problem here too....It's especially bad with Bridge, but I've seen it in DW, and Flash.

     

    AE is horrible but I've been told it's related to an open script window.

     

    This has been going on for quite some time and I'm amazed it's not been fixed.

  • adman1 User 8 posts since
    Jul 7, 2006
    Currently Being Moderated
    11. Jun 12, 2009 6:25 AM (in response to oldschoolmx)
    Re: CS4 crashes on quit

    I agree, Bridge is the worse.

  • spagolli94 User 4 posts since
    Jul 11, 2009
    Currently Being Moderated
    12. Jul 11, 2009 10:58 AM (in response to adman1)
    Re: CS4 crashes on quit

    I don't have an issue with crashing - they just take forever and a day to actually quit.

  • Claudia Uscategui User 1 posts since
    Jul 23, 2009
    Currently Being Moderated
    13. Jul 23, 2009 10:24 PM (in response to Ief_DR)
    Re: CS4 crashes on quit

    Same thing for me. It crashes all the time, specially Flash. I bought the CS4 upgrade last year, after spending $700 I thought I had done a  wonderful thing...now I feel so stupid for falling in this upgrading game. CS3 was so perfect and never crashed. If I could I would ask for my money back.

  • kikuchiyo User 9 posts since
    Apr 15, 2009
    Currently Being Moderated
    14. Jul 27, 2009 4:17 PM (in response to Ief_DR)
    Re: CS4 crashes on quit

    I've had the same problem ever since I've upgraded to CS4.

     

    I'm not even sure the apps are crashing, but possibly just triggering the crash reporter incorrectly? Have you tried reinstalling the suite? I was also considering turning off the crash reporter. I haven't because I don't want to ignore the issue in case it causes corruption or other issues down the road.

  • vdwpeter User 20 posts since
    Jun 22, 2007
    Currently Being Moderated
    15. Jul 27, 2009 6:04 PM (in response to Ief_DR)
    Re: CS4 crashes on quit

    Same issue here. The crash reporter is launched now and then on most CS4 apps when quiting them.   The Crash Data itself is blank.  Pretty annoying!

  • martindoersch User 25 posts since
    Dec 6, 2008
    Currently Being Moderated
    16. Jul 28, 2009 2:39 AM (in response to Ief_DR)
    Re: CS4 crashes on quit

    Hi

    I have the problem when Spaces is turned on. If so, all the apps form the CS4 design standard will crash (I'm not shure if Acrobat crashes too). If I work without Spaces--which I usually do--I have hardly any problems with crashing.

    Try to rebuild your preferences: Press and hold down cmd+alt+crtl+shift and double-click the application in your application folder. Hold down the keys as long as a dialog appears. (This doesn't work for Illustrator and Acrobat).

    Maybe the apps have some issue with the cocoa/carbon integration. I hope that this issue will be fixed with CS5 and/or SnowLeopard.

    Attachments:
  • Contributor 9,034 posts since
    Jul 30, 2006
    Currently Being Moderated
    17. Jul 28, 2009 10:20 AM (in response to martindoersch)
    Re: CS4 crashes on quit

    Adobe does not play well with spaces. Adobe engineers have commented that this is an Apple problem that Apple has not fixed yet maybe in snow Leopard. As you have found the workaround is not to use spaces.

  • edit4all User 11 posts since
    Aug 11, 2002
    Currently Being Moderated
    18. Jul 28, 2009 12:16 PM (in response to martindoersch)
    Re: CS4 crashes on quit

    Martin,

     

    Using the command+option+control+shift on launch seems to fix the solution. I don't use spaces so I know that wasn't causing the problem. Maybe it did when I experimenting with it a long time ago. But doing that fix not only fixed the crashing, Photoshop launches almost instantly. Before it took over 10 seconds. Maybe it has something to do with the type fonts because I don't see that bar anymore.

     

    THANKS!

  • AynRandWasRight User 6 posts since
    Jul 27, 2009
    Currently Being Moderated
    19. Jul 29, 2009 6:20 AM (in response to Ief_DR)
    Re: CS4 crashes on quit

    Same problem here (Ind, AI and PSD) - and I do use Spaces. Very annoying after months of sending in crash logs ...

  • vdwpeter User 20 posts since
    Jun 22, 2007
    Currently Being Moderated
    20. Jul 29, 2009 6:34 AM (in response to Ief_DR)
    Re: CS4 crashes on quit

    command+option+control+shift doesn't fix the issue here.

    I don't use Spaces.

  • martindoersch User 25 posts since
    Dec 6, 2008
    Currently Being Moderated
    21. Jul 29, 2009 6:44 AM (in response to Ief_DR)
    Re: CS4 crashes on quit

    I also still have the problem. I keep searching.

  • adman1 User 8 posts since
    Jul 7, 2006
    Currently Being Moderated
    22. Jul 29, 2009 9:15 AM (in response to edit4all)
    Re: CS4 crashes on quit

    Using the command+option+control+shift on launch seems to fix the solution for me too.  I'll check back if it shows up again.

  • spagolli94 User 4 posts since
    Jul 11, 2009
    Currently Being Moderated
    23. Jul 29, 2009 11:54 AM (in response to adman1)
    Re: CS4 crashes on quit

    Clearing your prefs is a temporary fix. The apps will run faster at first. But after you spend an hour setting all your prefs again and actually use them for a day or two, they take forever to quit again. I don't get a crash error when the quit. As long as I'm patient and wait up to 10 minutes, the apps will eventually quit.

     

    If I launch an app and don't do any work, then quit it, it happens very fast. It's only after I've been doing a day or two worth of work that they take forever to quit.

  • edit4all User 11 posts since
    Aug 11, 2002
    Currently Being Moderated
    24. Jul 29, 2009 11:59 AM (in response to spagolli94)
    Re: CS4 crashes on quit

    It does the same with After Effects after working with heavy stuff. I wonder if it's taking the time to close everything off the scratch disk..... All the history, layers, etc needs to be removed.

  • spagolli94 User 4 posts since
    Jul 11, 2009
    Currently Being Moderated
    25. Jul 29, 2009 12:36 PM (in response to edit4all)
    Re: CS4 crashes on quit

    I think that's a big part of it. Look at your disk space available before quitting all your CS4 apps. Then check it again after they've all quit. Mine goes up as much as 10GB sometimes...

  • Rick Meikle User 28 posts since
    Aug 11, 2002
    Currently Being Moderated
    26. Aug 17, 2009 12:54 PM (in response to Ief_DR)
    Re: CS4 crashes on quit

    Adding fuel to the fire...CS4 apps have been crashing upon quit all along. Usually not Bridge or Acrobat, often Photoshop and InDesign, nearly always Illustrator. (I don't use other CS4 apps much.) My current suspicions have been centered around Illustrator, as other apps tend to quit normally if Illustrator hasn't been started up. (Various telltales have led me to question if Illustrator plays nice with RAM.) But it sounds like other users are having similar problems without implicating Illustrator. Didn't have this problem with CS3 and earlier at all. Upgraded from 4GB RAM to 8GB about the same time as CS4, when CS4 was released, so that could be a factor. RAM is from Rambus and Crucial, and tests and performs flawlessly. Also upgraded to Leopard at about the same time, and so I also have suspicions about Leopard, which has been much more finicky than Tiger. Running 10.5.7 (Spaces turned off) on a dual G5. (And, yes, I also have suspicions about Power PC vs. Intel chips.) All CS4 updates are applied, and system housekeeping is kept up-to-date (Disk Warrior, Cocktail). In my estimation there is a flaw in CS4, possibly stemming from how it interacts with Leopard, RAM, and/or Power PCs.

  • AynRandWasRight User 6 posts since
    Jul 27, 2009
    Currently Being Moderated
    27. Aug 17, 2009 1:55 PM (in response to Rick Meikle)
    Re: CS4 crashes on quit

    Very interesting - I, too, have the distinct impression that Illustrator is the culprit here. Can't recall the crash on quit problems when Illustrator wasn't running along with the rest of the Suite, and yet - the problem isn't reproducible 100% of the time with Illustrator running.

  • Rick Meikle User 28 posts since
    Aug 11, 2002
    Currently Being Moderated
    28. Aug 17, 2009 2:47 PM (in response to AynRandWasRight)
    Re: CS4 crashes on quit

    Yes, the problem is flaky, which might favor a complex behavior difficult to pin down because of shifting variables (i.e., a moving target). Crash-on-quit happens immediately (or nearly so) upon invoking quit, which implies that whatever happens during the normally drawn out quit process is largely left undone. The irony is that, barring any real world consequences, this is like a "Fast Quit" feature--but with an annoying crash alert tacked on.

  • oldschoolmx User 40 posts since
    Jun 3, 2009
    Currently Being Moderated
    29. Sep 25, 2009 2:16 PM (in response to Rick Meikle)
    Re: CS4 crashes on quit

    I am still having this problem across multiple Adobe apps. Photoshop doesn't do it but Bridge, Dreamweaver and I think Flash do it. I swear Bridge crashes *every* time I quit it.

     

    This has been going on for more than six month....maybe closer to a year. Still no fix? I don't understand what is happening to Adobe but I have decreasing faith in the company's direction and commitment to quality software.

     

    I use a TON of applications that never ever ever ever crash...and that are developed with far less resources ($, staff). Even Cinema 4D which is has a ton of complex features virtually never crashes.

     

    I've been a certified Adobe consultant and trainer, and used apps since the early 1990's.  Abobe ain't what it used to be.

  • kikuchiyo User 9 posts since
    Apr 15, 2009
    Currently Being Moderated
    30. Sep 25, 2009 7:45 PM (in response to oldschoolmx)
    Re: CS4 crashes on quit

    I continue to have this issue as well. I was hoping Snow Leopard would help, but still it continues. There must be a solution. I've tried every suggestion on this thread without any luck. I wish Adobe would acknowledge this (or if they have, point us in that direction). The most annoying side effect is having all my application settings forgotten every time I quit an application.

  • TypeNerd User 7 posts since
    Sep 30, 2009
    Currently Being Moderated
    31. Sep 30, 2009 7:21 AM (in response to Ief_DR)
    Re: CS4 crashes on quit

    I have the impression the problem is somehow related to Growl. I just disabled Growl, and the crashes on quit seem to have stopped for now.

     

    Fingers crossed...

     

    Sander

  • adman1 User 8 posts since
    Jul 7, 2006
    Currently Being Moderated
    32. Sep 30, 2009 7:23 AM (in response to TypeNerd)
    Re: CS4 crashes on quit

    How do I disable Growl?

     

    Thanks

    adman1

  • TypeNerd User 7 posts since
    Sep 30, 2009
    Currently Being Moderated
    33. Sep 30, 2009 10:30 AM (in response to adman1)
    Re: CS4 crashes on quit

    If you are using it, there will be a Preference Pane for Growl in System Preferences (under the Apple menu).

  • TypeNerd User 7 posts since
    Sep 30, 2009
    Currently Being Moderated
    34. Sep 30, 2009 10:32 AM (in response to Ief_DR)
    Re: CS4 crashes on quit

    Oops... Another InDesign crash. Back to the drawing board, I'm afraid.

     

    Strange. If you use a CS4 app only for a short while, it will quit without invoking Crash Reporter. Only if you have been using it a bit longer, Crash Reporter rears its ugly head.

     

    Cheers,

     

    Sander

  • kikuchiyo User 9 posts since
    Apr 15, 2009
    Currently Being Moderated
    35. Oct 12, 2009 12:37 PM (in response to Ief_DR)
    Re: don't contact support; we're on our own

    I made the mistake of contacting Adobe Support on this issue. Wow, one of the worst support experiences I've ever had.

     

    First they sent me two irrelevant KB articles. It didn't seem like the agent was even reading my responses so I called. The agent told me CS4 doesn't come with any support and I'd need to buy a support contract (even though the Adobe website clearly states the opposite "Application products include two complimentary technical support incidents. Suite products include four complimentary technical support incidents. The Master Collection includes six complimentary technical support incidents.") after persisting the agent said he could help with installation problems and my problem was likely bad media. They sent me new discs and after using the Adobe cleaning utility to completely remove any trace of previous installation I reinstalled from the new media. The problem persisted.

     

    I then responded with a request to speak with a manager or department head. This request was simply ignored and again I received yet another irrelevant KB article. So I called again. This time they offered a refund (wtf? Yeah, I think I'll give up design and become an architect). So again I persisted and actually got through to technical support. This agent at least tried to help, but ultimately told me to delete my preferences and how to disable the crash reporter.

     

    I realize times are tough and everybody needs to cut back on expenses. But this is the worst support experience I've ever had period. (I've been using Adobe products since 1994.) I think Quark may actually have been better in comparison (and I hate Quark). I've been a staunch Adobe supporter for years, but I'd have to say, if I had options, this would make me think twice about future purchases.

     

    Sorry for the essay, but like the rest of you, I'm very frustrated.

  • James Donato User 4 posts since
    Oct 14, 2009

    I've used Adobe apps since 1988. I've used the CS suite since they changed the branding. In 2005 I started at a company on a 2x1.8 G5 Mac Pro in Panther. CS and CS2 worked flawlessly, even after upgrading to Tiger. When I upgraded to CS3 the apps got very unstable. Quitting after a day's work (AI and PS were open all day with ID often joining them) always hung each and every app. Then a force quit was necessary in order to shut down the computer for a day (old habits die hard). I held back on CS4 until I upgraded my box to a 8-core Mac Pro. CS4 is more of the same. I now leave my box in sleep mode at the end of the day, but if I were to quit the apps, they do trigger the annoying crash reporter, and of course my prefs are not saved if changed. This is most annoying when I want the convenience of using recent file open. This is not your father's Adobe.

  • bobisr23a User 7 posts since
    Oct 8, 2009
    Currently Being Moderated
    37. Oct 31, 2009 5:16 PM (in response to Ief_DR)
    Re: CS4 crashes on quit

    I just purchased Photoshop CS4 Essential and my pc crashes when I try to exit Bridge. It may have happened while in Photoshop too. I am not 100% sure I remember which app I was in because I did not take it as seriously in the beginning. I figured it was something else or something I did wrong but now CS4 is doing something wrong. I know this is a Mac thread but does anyone know if it is happening a lot with PC too. I will keep looking for help. Thanks for listening.

  • martindoersch User 25 posts since
    Dec 6, 2008
    Currently Being Moderated
    38. Nov 1, 2009 2:56 AM (in response to bobisr23a)
    Re: CS4 crashes on quit

    bobisr23a wrote:

     

    I just purchased Photoshop CS4 Essential and my pc crashes...

    Hi bobisr23a.

    Do you have all updates installed for the Adobe Apps?

    Use the Adobe updater for this--go to the help menu in photoshop and choose update.

    Best regards

    Martin

  • TypeNerd User 7 posts since
    Sep 30, 2009
    Currently Being Moderated
    39. Nov 11, 2009 2:13 PM (in response to Ief_DR)
    Re: CS4 crashes on quit

    It seems as if yesterdays 10.6.2 update fixed the Crash Reporter bug for me. Anyone else with the same experience?

     

    Cheers,

     

    Sander

  • bobisr23a User 7 posts since
    Oct 8, 2009
    Currently Being Moderated
    40. Nov 11, 2009 3:13 PM (in response to martindoersch)
    Re: CS4 crashes on quit

    I did the updates and so far it seems to have solved the problem. Thanks.

  • martindoersch User 25 posts since
    Dec 6, 2008
    Currently Being Moderated
    41. Nov 12, 2009 5:25 AM (in response to Ief_DR)
    Re: CS4 crashes on quit

    I updated two days ago from 10.5.7 "direkt" to 10.6.2. I also think that this does the trick for me.

    Nevertheless I had one crashreporter at Photoshop quit.

  • bobisr23a User 7 posts since
    Oct 8, 2009
    Currently Being Moderated
    42. Nov 28, 2009 7:07 AM (in response to martindoersch)
    Re: CS4 crashes on quit

    After I wrote my reply stating that it seemed to work for me my Bridge Program locked up and would not allow me to do anything. I had to reboot. I have about 20000 images registered in the Bridge program and I am wondering if it is due to a limited number of computer resources. Photoshop is doing better I think.

    Also in my first post about this issue I stated that I have CS4 Essentials. I meant to write CS4 Extended. Sorry about any confusion. I am new to this product.

  • patamo User 1 posts since
    Nov 28, 2009
    Currently Being Moderated
    43. Nov 28, 2009 12:34 AM (in response to Ief_DR)
    Re: CS4 crashes on quit

    Photoshop and Illustrator crashed EVERY TIME I closed them. Turned off spaces, now they close normally. Thanks for the tip.

  • cyclopsdx User 42 posts since
    Nov 18, 2009
    Currently Being Moderated
    44. Feb 3, 2010 4:48 AM (in response to patamo)
    Re: CS4 crashes on quit

    Just found this thread whilst searching because I have had the exact same problem since loading up Illustrator CS4 in November last year. All system software up to date, sent multiple emails via the crash report screen, still no joy. The app still crashes every time I quit. Spaces switched off, so that's not the issue. And why should I switch a system pref off anyway for one application? Considering the expanse of the thread, it's nice to see someone from Adobe getting involved. My solution? I'm using Freehand MX and QuarkXpress more and more at the moment. Problem solved.

  • edit4all User 11 posts since
    Aug 11, 2002
    Currently Being Moderated
    45. Feb 10, 2010 11:30 AM (in response to Ief_DR)
    Re: CS4 crashes on quit

    If you guys are still having this problem, I'm not sure I resolved this but it hasn't crash on quit yet. Try this:

    Look in your plug-ins folder. Make sure you don't have a duplicated Import-Export folders (or any other duplicate plugins).

  • BGPictures User 2 posts since
    Feb 10, 2010
    Currently Being Moderated
    46. Feb 10, 2010 12:47 PM (in response to edit4all)
    Re: CS4 crashes on quit

    Hello. "Spaces" was always off and I'm still crashing. Would you say that these are duplicate plugins?:

     

    B-c-2.plugin

    B-C.plugin

    Levels.plugin

    Levels2.plugin

    Lighting.plugin

    Lighting2.plugin

     

    Thanks,

    Benjamin

    2x2.66 GHz Quad-Core AE 9.0.2 OS 10.6.2; I hold down "6 4" on boot for 64 bit mode.

  • edit4all User 11 posts since
    Aug 11, 2002
    Currently Being Moderated
    47. Feb 10, 2010 12:57 PM (in response to BGPictures)
    Re: CS4 crashes on quit

    Get info on them and check the dates. One maybe much older then the other. Take out the old one and put it in a folder somewhere incase you want to put it back. They look like duplicates to me but I could be wrong. Won't hurt to try.

     

    It's possible that you installed a newer version without removing the older one first.

  • BGPictures User 2 posts since
    Feb 10, 2010
    Currently Being Moderated
    48. Feb 10, 2010 1:13 PM (in response to Ief_DR)
    Re: CS4 crashes on quit

    Thanks for your response. All plugins have the exact same created/modified time/date, I'll try disabling the 2s, but they look like different files with different file sizes...

     

    Strangely, *all* of my After Effects Plugins display "Kind" as "Soundbooth Plugin" in column view. I repair permissions regularly. Not sure if this is related to the quitting issue, but anyone else have this mismatch?

     

    Thanks,

    B

  • edit4all User 11 posts since
    Aug 11, 2002
    Currently Being Moderated
    49. Feb 10, 2010 1:38 PM (in response to BGPictures)
    Re: CS4 crashes on quit

    Another possibility that may helped me. (AJA Kona compatibility)

    In Photoshop, I noticed that I'm unable to view picture on my external monitor and saw that my AJA codec Export to monitor isn't installed. like the previous version I had. I downloaded AJA newest version plugin for CS4 and installed it. It didn't work. I guess I needed to install all the latest codecs as well but I didn't have the time yet. I jumped back on After Effect to finish my project, all my effects were severely pixelated.

     

    I did an Uninstall on the CS4 export to monitor and fixed the corruption I did. Maybe that installer/uninstaller eliminated something that was cause Photoshop to quit. So far, Flash doesn't quit anymore, too.

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