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TxRider
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Adobe Air Install Error

Sep 14, 2008 11:24 AM

When trying to install Abode Air onto my Windows XP Pro computer...I keep getting the same error everytime:

"An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator." Error #0

And I do have Admin Rights.

Thanks for any help !!

Web Site: www.txsat.net
 
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  • Currently Being Moderated
    Sep 14, 2008 9:22 PM   in reply to TxRider
    Please try enabling installer logging. The log file will contain additional detail. See http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403123


     
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    Sep 15, 2008 10:15 AM   in reply to Oliver Goldman
    I have the same problem installing AIR. Here's what I see in the log file after enabling logging:

    Performing runtime install
    UI SWF load is complete
    UI initialized
    starting user confirmation
    Installation type: new
    starting install
    Scheduling runtime installation operations
    Installed Product GUID: is same:false
    Beginning runtime installation
    Beginning install
    Installing c:\docume~1\pnovo\locals~1\temp\air66.tmp\setup.msi
    Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]
    Rolling back install of c:\docume~1\pnovo\locals~1\temp\air66.tmp\setup.msi
    Rollback due to error complete
    error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]
    runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]
    begin quitting
    error in stateQuitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
     
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  • Currently Being Moderated
    Sep 15, 2008 10:18 AM   in reply to TxRider
    @pavnov: The log indicates this failed because the Windows Installer service could not be contacted (error 1601). This might be addressed by rebooting, or could be a configuration issue on your machine. In any case, the problem lies with Windows Installer.

     
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    Sep 15, 2008 10:54 AM   in reply to Oliver Goldman
    Yep, I couldn't even install Microsoft's updates. But now with the sys admin's help I'm up and running. Thanks.
     
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    Sep 15, 2008 1:13 PM   in reply to TxRider
    I meant that my system administrator helped me. Here're the commands he ran:
    msiexec /unregister
    msiexec /regserver
     
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