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ScratchK
Currently Being Moderated

Can't end capture session to stop recording

May 12, 2009 8:41 AM

I am using Captivate 3. I am new to the program. I was able to successfully record a couple slides the first time I tried it, but now when I go back into recording mode to add to the presentation, I can't exit! I click on the Captivate at the bottom program bar of my PC and it won't maximize, even if I try minimizing it first.

 

Three times now I have had to force quit to get out of recording mode, and whatever I did record is not saved. Has anyone else experienced this? Any tips?

 
Replies
  • Currently Being Moderated
    May 12, 2009 8:25 PM   in reply to ScratchK

    To end a recording you need to press the "end" button on the keyboard.

     

    You are doing that, yes?

     
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  • Currently Being Moderated
    May 13, 2009 12:29 AM   in reply to KerryWilson

    Hi there,

     

    Just to add to Kerry's great suggestion. You can also stop recording by clicking on the CP icon that appears in the Windows Taskbar tray; where the clock and volume are located. (in Windows speak the Notification area). I have had a number of ocassions where pressing the End key didn't stop Captivate's capture engine.

     

    Best - Mark

     

    Visit the macrofireball blog
     
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  • Currently Being Moderated
    May 29, 2009 3:01 PM   in reply to ScratchK

    Same here, using a trail version of Captivate 4. Numerous times I've been unable to stop a recording. I have had to re-boot, try again. This is very frustrating and not helping me make a "buy" decision. I'll try the CP icon in the system tray.

     
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  • Currently Being Moderated
    Jun 10, 2009 10:51 AM   in reply to ScratchK

    I am using Captivate 4 and I've been having the same issues. Captivate won't stop recording despite me pressing End numerous times. I do not see any Captivate tray icon. I have to be forced to close Captivate using Window's Task Manager. Afterwards when I reopen the captivate file and try to continue recording it gives me the "Another session of Adobe Captivate is currently recording"  error.

     

    This has happened at least 3 times over the last 2 weeks. Is there any other way to end the capture session and not lose all my work?

     
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    Jun 12, 2009 1:48 AM   in reply to MarchNetworks

    "I do not see any Captivate tray icon." To avoid this issue, go to the preferences dialog(edit -> preferences), browse to Recording -> Settings. here make sure that Hide: 'System tray icon' checkbox is unchecked.

     

    There are several ways one could end the recording:

    1. Press the 'END' key. This hotkey is customizable. You can customize in the preferences dialog at Recording -> Keys: To stop recording.

    2. Click the captivate icon in the system tray.

    3. Click the captivate icon in the taskbar.

     

    Manish

    http://blogs.adobe.com/captivate

     
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  • Currently Being Moderated
    Jun 23, 2009 1:48 PM   in reply to M_Anand

    Still doesn't work... HIDE is not set yet taskbar doesn't show..... I customized the END button and the new key doesn't work.... there is no way to stop the recording and it refuses to save the recording....

     
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  • Currently Being Moderated
    Jun 28, 2009 7:53 AM   in reply to wcraigbow

    Hi,

     

    This is a long shot, but might be the case...

    Does the application you are trying to record, accpet the "END" key. May be it comsumes the event and CP doesn't get the event to trigger the end of recording.

     

    Try minimizing all the windows while recording and then press the "END" key. In the CP project you can delete the last slide which shows the desktop.

     

    --

    Manoj

     
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  • Currently Being Moderated
    Jan 21, 2010 4:57 AM   in reply to commando dhruv

    I have just bought Captivate. I am encoutering the same problems. The program crashes sometimes and then when i start it again it says an other session is still recording.

    Weird thing is that it keeps on giving this message, even if I quit Captivate with taskmanager. It's really frustrating. Most of the times i CAN stop recording with END. But sometimes it crashes and it keeps on recording.. Very unlucky

     

    I am updating the software now, maybe that helps...

     
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  • Currently Being Moderated
    Jul 10, 2011 4:03 PM   in reply to Rene-H

    I believe this was a design change by the adobe programmers.

     

    Hotkeys are used by Adobe Captivate and by the software you are recording.

     

    When in recording mode and clicking inside of the red "recording box", you are using the program hot keys, NOT Captivate keys.

    To solve this:

    Click outside of the recording red box area and then hit the end button.

     

    This will also solve the issue when recording using captivate. When you wish to take a printscreen or screenshot, it wont work if you are clicked inside of the recording box. To take a screenshot, click outside of the recording box, hit the hot key, then click back in the box.

     

    This was a design change from captivate 3.

     

    Hope this helps

     
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  • Currently Being Moderated
    Mar 31, 2012 2:58 PM   in reply to ScratchK

    Here we are with Captivate 5.5 another year has passed and I'm having the same problem with Captivate 5.5. The red frame doesn't show. The recording only stops when I force the application to close and take all my screen  shots along with it. The end key doesn't work with a Mac (don't have one). Escape doesn't disengage. Three cheers for Adobe!

     
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  • Currently Being Moderated
    Mar 31, 2012 3:08 PM   in reply to Thomas Garrod

    BTW, The file size should not be the issue. I'm using manual recording. The number of slides is 61, in this case, but the same problem occurs with less than 20 slides.

     
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