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Flash Error:  Failed to install go to adobe...tn_19166 No help at all

May 16, 2009 5:54 AM

I have read several of the posts and tried some of the fixes, but can't seem to install flash on my pc.  I have downloaded uninstall and install flash from Pat on here, but when I go to reinstall, I get the error message listed in the title.  When I go to the tech note, it is like a maze written in a different language.  I have tried some of the fixes, download SubInACL, changed my internet settings, everything I could think of.  I am sure that I am missing just one setting or something crazy.  If anyone has any ideas, let me know.  Thanks.

 
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  • Currently Being Moderated
    May 16, 2009 6:40 AM   in reply to ss96gt

    ss96gt, I don't have an answer for you and I am reposting my text as to the trouble I have had installing Flash, in the hopes someone can answer your question and mine.

     

    Hello good friends in the Forum.  I cannot install Adobe Flash on 2 business pc's.  I get the reference to the TN_19166. The install cannot register the flash10b.ocx file.

     

    I have tried all of the solutions on the TN_19166 page.

     

    I have done the reset_min and reset_fp10 ensuring that the subinacl file is in the same directory.

     

    I have downloaded the official uninstall file from Adobe.

     

    I have downloaded the official install file from Adobe.

     

    I have run both files using Run As and logging in as the Administrator.

     

    I have run both files with IE open and IE closed.

     

    I have run uninstall, shut down, turned on the computer, not launched IE and tried the install program.

     

    I have gone into Internet Tools and set Security to Default level and then gone to the Plug-ins location and set the radio buttons Automatic Prompting to enable and Download signed ActiveX to prompt

     

    I have turned off my Symantec Virus program.

     

    I have downloaded a Flash Stand Alone Installer for Internet Explorer linked to me on a different site.

     

    I have downloaded prior versions of flash and they fail upon the flash#a.ocx registration.

     

    I cannot install the program in Safe Mode.

     

    I have looked at this thread, but it gives me no relief

    http://forums.adobe.com/thread/430948

     

    I have run secedit!/configure!/cfg!%windir%\repair\secsetup.inf!/db!secsetup.sdb !/verbose - the ! representing spaces

     

    I wanted to try this solution, but the files are not in the macromed file

     

    Navigate to this folder:
    C:\WINDOWS\system32\Macromed\Flash\

    Copy these files to the IE plugins folder:
        * FlashPlayerTrust (entire folder)
        * NPSWF32.dll
        * flashplayer.xpt

    The IE plugins folder for me is:
    C:\Program Files\Internet Explorer\PLUGINS\

    I tried to delete the Shockwave Flash Object that is in Windows Add-ons and indicates it is enabled, but the Delete button is greyed out and won't allow me.  I was then instructed to go Downloaded Program Files and delete the Add-on there. I right-clicked on the only file in that directory and it indicated it was a Macromedia file, I deleted it, but Shockwave Flash stills appears as an Enabled Add-on.

     

     

    I found this post on a site, but never found the solution posted.

     

    I’ve only had this same problem since returning from out of town. I left on December 13th and had been having no problem with IE7 and FP. Upon returning on Ja. 30th, there was a month and a half of updates and patches waiting for me and it was after installing them that the problem started. I ran System Restore back to Dec. 13 and FlashPlayer again works. Now the question remains: Which update has caused the problem? I am curious. I’ll save this column and the two links to fixes when it happens again.

     

    I am hoping that someone can step me through a solution that will solve this problem on these two computers, because this is beyond frustrating at this point.  Oh, I have done all this testing on one computer only.  On the other computer I tried only a couple of things.

     
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    May 16, 2009 12:44 PM   in reply to ss96gt

    I am in the same boat. The Flash Player will not install and I am sent off to read the technote, which has not helped. I have tried the various fixes but still no joy for me. My problems began after an upgrade from Adobe CS2 to Adobe CS4 Web Premium. I am able to install the flash plugin in Firefox but not IE.

     

    Windows Vista (32 bit) SP1

    IE7

     
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    May 19, 2009 6:32 AM   in reply to Eloise WNY

    I've got the same problem, only that i get the error in some nordic language. i work with  winXP spanish and IE7 and always get the same error "blev ikke installeret. du kan finde tip til fejfinding pa http://www.adobe.com/go/tn_19166". I already tried so many things from other posts: download and run the uninstaller, download the file and run it localy, run IE in safe mode (didn't work for me as this didn't pop the bar to run the activex), even tried installing flash 9 again but got again the same message, this time in spanish, and i do have admin rights on my pc.

     

    what i've noticed is that it always hangs when registering c:\windows\system32\macromed\flash\flash10b.ocx, i can see that the folder flash has been created with a log file. if this is of any help i'm pasting the last part of it:

     

    End Call Uninstallers
    File: overwriteflag=4, allowskipfilesflag=2, name="Flash10b.ocx"
    File: wrote 3866528 to "C:\WINDOWS\system32\Macromed\Flash\Flash10b.ocx"
    IfFileExists: file "C:\WINDOWS\system32\Macromed\Flash\Flash10b.ocx" exists, jumping 352
    File: overwriteflag=4, allowskipfilesflag=2, name="FlashUtil10b.exe"
    File: wrote 240544 to "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10b.exe"
    End Main Section
    Section: ""
    Start Post Section
    Register Player
    Call: 997
    CallFixDACLs
    CreateDirectory: "C:\DOCUME~1\luis\CONFIG~1\Temp" (1)
    File: overwriteflag=4, allowskipfilesflag=2, name="FlashUtil10b.exe"
    File: wrote 240544 to "C:\DOCUME~1\luis\CONFIG~1\Temp\FlashUtil10b.exe"
    Call: 1227
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\luis\CONFIG~1\Temp\nsg67.tmp\nsExec.dll"
    File: wrote 6144 to "C:\DOCUME~1\luis\CONFIG~1\Temp\nsg67.tmp\nsExec.dll"
    Delete: "C:\DOCUME~1\luis\CONFIG~1\Temp\FlashUtil10b.exe"
    Delete: DeleteFile("C:\DOCUME~1\luis\CONFIG~1\Temp\FlashUtil10b.exe")
    CreateDirectory: "C:\WINDOWS\system32\Macromed\Flash" (1)
    End CallFixDACLs
    Jump: 356
    Register Player
    MessageBox: 12582960,"Blev ikke installeret.
    Du kan finde tip til fejlfinding på http://www.adobe.com/go/tn_19166"

     
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  • Currently Being Moderated
    Jun 4, 2009 9:21 PM   in reply to ss96gt

    IE8

    Windows Vista

     

    I have also tried all of the fixes listed in numerous forums.  My problems began when I installed the IE8.  I went to youtube and found that the videos will not play.  It said I either have JavaScript disabled or dont have the latest version of Flash Player.  I can no longer upload pictures to facebook either...   I have tried many many times over the last few days to install and uninstall and reinstall flash player 10.  It still won't work.  I haven't been able to find where to see whether or not I have JavaScript enabled or disabled either.

    When uninstalling the flash player I did use the official the uninstall program from Adobe (restarting computer before and after)  When I look in Computer/C:/Windows/System32/Macromed/Flash    FlashUtil9f still appears even after a reboot.  Is there another way to uninstall this version of flash??  Is this what is causing my problems??? I try to right-click delete it but it tells me I need permission to do so.

     

    I am so very frustrated.  Can anyone help me?  From the number of complaints I can't be the only person out there unable to figure this out!!!!!!

     
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    Jun 5, 2009 8:19 AM   in reply to carkensug

    Honestly we have been struggling with this for a long time. Each release engineering includes more installation code that we think resolves this, but it keeps popping up.  That said, considering that there are between 7 and 13 MILLION downloads of Flash Player a day, permission issues are bound to happen.

     

    I don't think we've ever had a single case in which (assuming an agent guides you through it) the running of the SubInACL reset hasn't worked.

     

    Here's what I would try one more time if I had your machine.

     

    1. Run the CLEAN uninstall from the command line, described here: http://kb2.adobe.com/cps/402/kb402435.html

    2. Reboot

    3. Close EVERYTHING else running

    4. Run subInACL and reset.zip described here

    "Download SubInACL from Microsoft to fix permission issues that prevent the Flash Player installation"

    http://kb2.adobe.com/cps/494/cpsid_49419.html

     

    If those fail please open a web support case via http://www.adobe.com/support/flashplayer.   Do not let the agent close the case until you're satisfied that you have resolved the issue.

     
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    Jun 5, 2009 8:58 AM   in reply to BWolfe [ADOBE]

    Thanks for your help, but i finally managed to install flash player, I guess it must have been some problem with IE. As I read in some FAQ, IE installs a version of flash player, so I tried to reinstall IE on my pc and, to my surprise, I got errors; and only managed to reinstall it after disabling mcafee and windows firewall. After that could install flash 10 (keeping mcafee off, just in case). Hope this is of some help.

     
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    Jun 5, 2009 12:57 PM   in reply to ss96gt

    I have XP using IE8. I have 2 user accounts, John and Jane, both with admin. rights.

     

    Upgraded to flash player 10 in user account 'John', every thing honkey dorey and working here. The other account, Jane, isn't, no flash player working and online I'm told to install, in so doing getting the 19166 error. Like those before on this thread, I have tried all the suggestions I can find on the web to uninstall/install flash player 10 in Jane's user account; doesn't work and I get the 19166 error every time I try. SubInACL doesn't help, I even went so far as to purchase registery fixer software all to no avail.

     

    Fed up I deceided to install an older flash version, ran the adobe uninstaller and downloaded from adobe.com 'flash 9', and went ahead to install it in Janes account. No errors reported during installation (looking good). Went online and of course was told I to... 'please upgrade to newest flash player'. Did that, no problem it worked! So Jane now has flash player 10 working. Logg off Jane then on as John, guess what, no flash player.

    Try to 'upgrade' as requested and get 19166 error this time as 'John', despite hte fact that account has had it working before. Very frustrating, remedy so far is Jane uses IE8 and John Firefox. I hope this piece of info. can hep someone suss whats going wrong where and maybe suggest a solution. Maybe I'll have to wait for Flash Player ver. 11 or 12 before this is solved?

     

    Britnor

     
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    Jun 7, 2009 7:19 AM   in reply to ss96gt

    I have the same problem and the Adobe site is NO HELP AT ALL, nor can I find a straightforward way to report the problem to them. It's remarkable that Adobe is so irresponsible as to leave us in this helpless condition. V

    Registry permission error

    Download updates for Acrobat Reader

    This problem was caused by a compatibility issue between this version of Windows and this version of Acrobat Reader. This program was created by Adobe Systems Incorporated.

    Solution


    Go online to the following website to download an update that solves this problem:

    Adobe Systems Incorporated

    You are using Windows Vista SP1.

     
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    Jun 7, 2009 7:48 AM   in reply to BWolfe [ADOBE]

    Great. I just wasted more time. I went to getr SubinACL as you suggested and found out it doesn';t support my OS (Vista), so I'm back at gorund zero AGAIN!

     
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    Jun 7, 2009 7:55 AM   in reply to ss96gt

    I have still been fighting with this for days.  I have been able to download the flash player 9 and can get youtube videos to play.  But still cannot upload photos to facebook.  the site tells me it wants to install the flashplayer add-on so I do and nothing happens.  I also cannot find a place on the adobe website to write in to them and describe my problems.  I wish I never installed the IE8!!!!!  The add-on thing is so confusing!

     
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    Jun 8, 2009 11:23 AM   in reply to carkensug

    http://www.adobe.com/support/flashplayer

     

    On the right is a link to 'contact Support'.   Go there, log in with your Adobe ID (same one you use on forums) and you'll have access to the support webportal to open a case.

     

    Or go direct:

    http://www.adobe.com/support/contact/

     
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    Jun 8, 2009 11:49 AM   in reply to BWolfe [ADOBE]

    Thanks.

     

    I'll give it a try.

     

    Wish me luck!

     

    dl

     

    David Lieberman

    6010 New Jericho Rd.

    Chapel Hill, NC 27516

    919-929-3767

    davidlieberman@bellsouth.net

     
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    Jun 11, 2009 7:42 PM   in reply to ss96gt

    I am having trouble installing the flash player, does anyone have any tips to help me out???

     

    [link removed]

     
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  • Currently Being Moderated
    Jun 11, 2009 5:12 PM   in reply to ss96gt

    I fought with this most of the day and just managed to get Flash 10 installed on my XP machine.  Spent a lot of time dinking with the registry and really thought I'd messed it up good at one point.  Fortunately, it's okay.

     

    What worked for me was getting a copy of the version 9 archives and installing one of them.  I had to work my way back through the version 9 builds until I found one that would install without telling me that there is a more recent copy.

     

    Once I got a version of 9 to install...version 10 installed right over it with no problem.  I did not have to uninstall version 9.  Version 10 just replaced it.

     

    Hope this helps.

     
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    Jun 18, 2009 7:29 AM   in reply to Coder1017

    I finally got Flash to install on both of the computers that would not accept the installation of the program.


    We did the "download and install version 9.x" routine.

     

    For us, the version that finally installed was flashplayer9r16_winax.

     

    After this installation was successful, I went to Youtube to view a video.  Youtube indicated that I needed the latest version of Flash installed.  I clicked on that link and was taken to the Adobe website install link.

     

    I clicked on the Install Now button and sure enough, the most recent version of Flash was accepted by my computer.

     

    (I did have to do this process twice on one of the computers, but the second time through the upgrade was accepted.)

     

    On the first computer that we were successful with, we had run the process that BWolfe with Adobe suggested in this thread.

     

    On the second computer that we were successful with, we did not run that process (but I had done it about twenty thousand times before on that particular computer.)

     

    I cannot say if that process was the start of getting 9r16 to install on the computer or not, but I suppose you could just cut to the chase and try in the installation of 9r16.  If that does not work, then do the routine BWolfe recommends and if that doesn't solve your problem add the step of installing flashplayer9r16_winax to the list.

     

    Note:  I don't know if the winax version is compatible with your computer.  We have Windows XP Professional on both of these computers.

     

    Here is the link to the archived Flash Player files  http://kb2.adobe.com/cps/142/tn_14266.html  The one we downloaded was FlashPlayer9 (166 MB).  That is a zipped file and when we extracted it, it created 13 directories of prior versions of flash.  One of those directories is 9r16 where the above referenced file is stored.

     

    Tofer

     
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    Jun 21, 2009 6:17 PM   in reply to ss96gt

    i've tried everything!!! uninstall and reinstall over and over, even when i'm installing activex, the flash error "go to adobe...tn_19166" keeps appearing... i've tried to install adobe flash player older versions like some of you said, i installed version 9r28 and it seemed to worked, as the activex version 9 was installed, however when i try to install the new 10 version of flash player this error appears again!!! i have updated everything in my computer and change its registry but nothing works... i really do not what to do, adobe faq and instructions are no help at all... i dont think i can use another program to watch videos right???...

     
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  • Currently Being Moderated
    Jun 21, 2009 6:45 PM   in reply to carkensug

    I am not sure if this solves your problem as I do not get the error message but it maybe part of the same problem I had tried on countless occasions to get the flash player 10 to install.  I could never get the video and text window to say successful install, and I kept getting   not detected or installed.  However if you got to tools on Internet explorer and click manage add ons, then rightclick on adobe shockwave for flash disabled.  You should click the enable option, and the installation video should work on reinstalling from adobe.  Obviously this not particularly intuitive, and it took me weeks to work out, maybe it is just me.  My operating system is vista, but  after searching and finding  eventually useful help files,  I found the above solution for xp but it works for vista as well.  The above may be nothing to do with your problem, but it could be a windows settings of a similar type causing you problems. Maybe the above solution is already in the help files for vista, but it isn't easy to find if it is.  Having a help file about what to do if the completion video doesn't work as a link directly on the video player area would narrow the help search considerably.

     

    Good luck with solving your problem.

     
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    Jun 27, 2009 3:27 AM   in reply to ss96gt

    I got FP 10 to install.  Check out this thread:  http://forums.adobe.com/message/2069313

     

    H

     
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    Jul 2, 2009 9:43 AM   in reply to ss96gt

    It seems that most of the time its a permissions issue with the registry. I have tried all the fixes that i could find in fourms, adobe's knowldgebase and nothing. This is the only fix i found to work for windows XP PRO, might work with home but not sure if it has secedit or not.

     

    As administrator do the following

    1. Open a command prompt

             Start -> Run

             type CMD and hit "OK"

     

    2. Run secedit (this will reset all core file permssions and registry permissions.)

           

    secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb /verbose

     

    3. Download and run the adobe flash uninstall. This will make sure nothing is left from failed installs

        http://download.macromedia.com/pub/flashplayer/current/uninstall_flas h_player.exe

     

    uninstall_flash_player /clean
    

     

    4. Install flash http://www.adobe.com/products/flashplayer/

     

    5. Enjoy!

     
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    Jul 14, 2009 3:27 AM   in reply to ss96gt

    Hey All

    I started having the same issue last week to a lot of pcs in our company and followed all the knowledgebases on getting the offical uninstall and install and also the "SubInACL" change and this is what I have discovered.

    You will notice that when you install or uninstall Flash player that it hangs. If you have Task manager running on the process tab you will see a process called nsxx.tmp (where xx = it varies) If you end the process, and there maybe multiple, the installer or uninstaller will run fine. 

    Not sure what the nsxx.tmp process is and can't find much about it on the internet.

    Hope this helps at least with installing or uninstalling flash player.

    Tel

     
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    Oct 13, 2009 7:33 AM   in reply to Britnor

    Britnor, I have , pretty much, the same problem you have. I.e., Player 10 installs & works in Admin user but not in Name user (even though name user has administrator priviledges). Did you ever find a fix that works (other than running different browsers)?

    XP Pro, IE6, 1 Administrator user account, 1 Name user account.

     
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  • Currently Being Moderated
    Oct 13, 2009 8:06 AM   in reply to BruceTR

    Hello BruceTR,

     

    Sorry I gave up. I use firefox with no problem.

    I hope this issue will be fixed next time Adobe releases a newer flash version.

     

    Regards

     

    Gobbo

     

    --- Den tir 2009-10-13 skrev BruceTR <forums@adobe.com>:

     

    Fra: BruceTR <forums@adobe.com>

    Emne: Re: Flash Error:  Failed to install go to adobe...tn_19166 No help at all Flash Error:  Failed to install go to adobe...tn_19166 No help at all

    Til: "C D" <gobbobritnor@yahoo.no>

    Dato: Tirsdag 13. oktober 2009 16.33

    Britnor, I have , pretty much, the

    same problem you have. I.e., Player 10 installs & works

    in Admin user but not in Name user (even though name user

    has administrator priviledges). Did you ever find a fix that

    works (other than running different browsers)?

    XP Pro, IE6, 1 Administrator user account, 1 Name user

    account.

    >

     
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  • Currently Being Moderated
    Oct 13, 2009 10:02 AM   in reply to MakeFlashWork

    MakeFlashWork, your solution worked for me. After trying many other recommended fixes from this discussion, yours worked. I found the post showing the spaces in your secedit string to be very helpful (as I loaded your string incorrectly on my first try). XP Pro, IE6, 1 Administrator user account, 1 Name user account.

    Thanks!

     
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    Feb 17, 2010 10:00 AM   in reply to MakeFlashWork

    I get an invalid path error for c:\windows\repair when I try to run secedit

     
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    Feb 17, 2010 10:14 AM   in reply to chrisuofa

    Hi, You really need to start your own thread. Bringing up a thread this old with this many posts is a waste of time. It takes

    too much time to wade thru and your post doesn't give any information and speaking for myself I have no earthly idea what you are talking about.

     

     

    Regards,

    eidnolb

     
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  • Currently Being Moderated
    Feb 17, 2010 12:02 PM   in reply to eidnolb

    Hello - thank you for your kind reply. If you click on the poster's name at the beginning of my reply, perhaps that would clear things up for you. If not, no worries, maybe Makeflashwork will respond. If he/she does not, and I'm still not a fan of Firefox, then maybe I'll start another thread. Thanks for looking into this though and good luck!

     
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  • Currently Being Moderated
    Feb 17, 2010 12:56 PM   in reply to chrisuofa

    Hi chris, thanks for the reply. I did read thru some of the posts, but you know each person's problems are so different

    because of OS/browser or browsers, add ons, toolbars, Anti-Virus, Firewalls, and on and on. That is why it is always better to have your own thread.

     

    Also keep in mind that many users that post here, when they leave they stop their email notifications so wouldn't even

    know that you posted to the original thread.

     

    Just trying to let you know the best way to get help.

     

    Thanks,

    eidnolb

     
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  • Currently Being Moderated
    Feb 17, 2010 1:02 PM   in reply to chrisuofa

    Hi Chris, thanks for the reply. Even tho your problems may be similar, because of the different Operating Systems and

    browsers, add ons, Toolbars, Anti-virus programs, Firewalls and programs installed they really are not. You could search quite awhile before you found someone with the exact set up as yourself.

     

    Also keep in mind that some users stop their email notification feature when they leave the forum or their issue is resolved. So it could be that the person that started the thread would not even know when someone posts to the thread

    they started.

     

    Just wanted you know the best way to get help on the Adobe forum.

     

     

    Thanks,

    eidnolb

     
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    Feb 25, 2010 8:12 AM   in reply to eidnolb

    I don't use forums much because of stuff like this. When you post a problem, people that post hundreds a day freak out and type "Do a search! This has been covered here before!" And evidently when you post on one of those, someone tells you to start a new thread. I posted on that particular thread and to that specific reply because it matched my current situation perfectly.  I can't win - I give up.

    As I stated, if he doesn't respond or no one did (which wouldn't surprise me due to the age of the thread) I might start a new thread. But again, forget it. Microsoft is supposed to call me today so I'll see if I can get it fixed.

    I do understand you were just trying to help, but just fyi it really didn't help me at all. Thanks for trying and have a great day.

     
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    Feb 25, 2010 12:54 PM   in reply to chrisuofa

    Hi Chris, I understand why you posted to that thread. I was just trying to explain to you why it is so much easier if you start your own thread. You understand what your problem is, but I don't. I have to read all of the previous posts and try to figure out what each poster's problem is, then which poster's "fix" either worked or didn't work and why. It just takes way too much time to go thru all of that.

     

    A great thread is "I installed FP and youtube won't work" or " I can't install FP" The person that takes the time to register

    and start their own thread takes priority. Several of these people that were posting, UNLESS they had a solution, should have been told "Start your own thread" , you are hijacking the thread, you are disrupting this thread!

     

    That is the way it is designed to work, otherwise the forum could be just one long thread, then we could change the name to the Adobe Thread.

     

    If MS doesn't fix your issue(which I still don't know what it is), then......SYOT:-)

     

    Thanks,

    eidnolb

     
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