Adobe Community: After Effects CS4 9.02 is live

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15. Adolfo Rozenfeld,

Jun 1, 2009 11:03 AM in reply to Lance Moody

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Hi, Lance.

Given the possibility of loose/conflicting components, I would recommend uninstalling CS4 (with the installer), then installing again and updating to CS4. Deactivation is not required, since you will install on the same machine.

If a computer upgrade is near, it may not be worth it.

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16. p00z,

Jun 1, 2009 3:59 PM in reply to Adolfo Rozenfeld

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Hi!

first of all - sorry for my english... but i'll do my best

The problem is:

After 9.0.2 update, when i hit render in Render Que (or even if i want to make a ram preview) the multiple instances of aftereffects in processes (for multiframe rendering) are gone. When i just startup AE, they load in memory as usual, but when it goes to some rendering they just vanish....

i have Core 2 Quad (4Gb ram, Vista x64) , with setting in aftereffect to use 2 CPU's (with 0.7Gb per cpu).

Thanks!

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17. Todd_Kopriva,

Jun 1, 2009 4:16 PM in reply to p00z

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> After 9.0.2 update, when i hit render in Render Que (or even if i want to make a ram preview) the multiple instances of aftereffects in processes (for multiframe rendering) are gone. When i just startup AE, they load in memory as usual, but when it goes to some rendering they just vanish....

i have Core 2 Quad (4Gb ram, Vista x64) , with setting in aftereffect to use 2 CPU's (with 0.7Gb per cpu).

0.7GB is much too little RAM for any but the simplest compositions. If a background process determines that it has too little memory to do anything useful, it shuts down.

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18. p00z,

Jun 1, 2009 4:46 PM in reply to Todd_Kopriva

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well, i see your point.... but why they always do their job till that moment?

I mean, no such thing has happend before, and i always set 0.7Gb per CPU - and that works...

anyway, thanks for reply...

upd.1.

BTW, when it happens, i'v recieve "Unknown Adobe Dynamic Link Exception" error message, so, it's something came with this update, because in the SAME project with 9.0.1 update there was no such errors. Any suggestions? Looks like, i have to reinstall AE, but with 9.0.1 update?

upd.2.

And some error with "AfterFXLib.dll" in windows perfomance logs, when i have first crash in background processes....

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19. Adolfo Rozenfeld,

Jun 1, 2009 8:01 PM in reply to p00z

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p00Z:

You shouldn't get error messages, that's true.

But, as Todd explained, leaving 0.7 GB per RAM for the background instances is really, really a bad idea. The rendering instance are starving from lack of RAM. So, before it may have "worked" but never to the full extent of the capabilities (maybe they were shutting down in the middle of your renders and you didn't know). It's really a bad idea.

Since you do have enough RAM to enable multiprocessing with two cores and a reasonable amount of memory assigned, why not do that?

Why would you want to revert to 9.01 to use a feature in a way that it's clearly not recommended by the peole who designed the feature?

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20. p00z,

Jun 2, 2009 2:18 AM in reply to Adolfo Rozenfeld

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Adolfo, thanks for reply.

Actually, i know exactly what background AE instances does in 9.0.1 - there is a very obvious way to see it (task manager), but that's not the main point...

Increasing of ram per cpu to 1Gb wont help eather - they still continue to vanish. And ram preview, at the time when background processes should kick in to start rendering (after few frames, that renders with one process), end up with error with dynamic link exception.

Well, i could use the 9.0.2 "feature" of course, as you suggest.... and just close my eyes on this error, and turn multiframe rendering off..... that's looks like an affordable solution

maybe i should do some video capture and post it here, to show what i'm talking about....

p.s. although, looks like there's only me who have this issue, so i think i should check my system first... reinstall ae, updates, etc...

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21. Todd_Kopriva,

Jun 2, 2009 7:12 AM in reply to p00z

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p00z,

Don't hesitate to file a bug report if you think that something is wrong.

To report bugs, send a detailed bug report (including information about the version number of your software, some details about your computer, et cetera) to aebugs@adobe.com.

You can also use the bug-report/feature-request form.

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22. kuluku maka,

Jun 3, 2009 2:19 AM in reply to Adolfo Rozenfeld

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Edit: Nevermind. Reinstalling solved the problem.

I'm getting an error after the update that wasn't there before.

I'm running XP SP3.

"Font Capture: AfterFX.exe - Entry Point Not Found

?Create@File@ASL@@[...] could not be located in the dynamic link library ASLFoundation.dll."

It comes up 4 times then after effects starts normally.

It might be connected to Lance's but I don't remember doing anything to OpenGL and I dont know what the REDSettingpal.plugin plugin is.

Edit: Nevermind. Reinstalling solved the problem.

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23. teacee,

Jun 9, 2009 5:50 PM in reply to Adolfo Rozenfeld

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I have called Adobe about this issue several times, I have tried uninstalling After effects and re-install still no luck. I even added a new user account my Apple and it still crashes, anyone else get this message?

Last log message was:<2684794656>
AASL.ResourceUtils.GetLanguageIDFromRegistry><0>Unable to obtain the User 'Language registry key at" Software\Adobe\After Effects\9.0.2\
Defaulting to 'en_US'.

I would appreciate any suggestions beside wiping my drive and doing a freshh install

Appl Mac Pro Inel quad x 2 (8 core) 8gb of ram Ati xt 2100 Hd video, Adobe Master CS4

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24. ChrisProsser,

Jun 12, 2009 5:45 PM in reply to teacee

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Hi Teecee,

Sorry to hear you are having such problems launching AE CS4. That message doesn't ring a bell to me at all. What steps did tech support have you try? I don't want to ask you to repeat a bunch of the same things.

The largest cause of startup crashes we've seen, in no particular order:

Bad video card driver (not on the mac though)

Bad font

Incompatible third party Quicktime Codecs

Corrupt preferences files

Corrupt font cache files

Everything else (according to the crash data we get) is largely one offs (for startup crashes), with very few people having the same one.

9.02 does a much better job of reporting the conditions when they occur and being more robust around startup in general.

Good luck,

Chris

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25. teacee,

Jun 15, 2009 8:47 AM in reply to ChrisProsser

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I had to do a clean install wiped my drive completely, I called Apple because my computer is still under apple care until 2011, and several calls to Adobe no luck. After the clean install and all updates no problems. I did have some third party plugins, and maybe they were the problem I am not sure, but all is fine after two days of reinstalling software.

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26. Ytsehoos,

Mar 4, 2010 1:56 PM in reply to Adolfo Rozenfeld

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I'm having the same problem as Teecee, hopefully I won't have to do the same fix.

Here's the message. Just started today. Please help.

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27. Navarro Parker,

Mar 4, 2010 2:10 PM in reply to Ytsehoos

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Oh yeah, I get this error and crash about 5 times a day. It's either this or a problem with the "Blit Pipe Disengaged"

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28. Ytsehoos,

Mar 4, 2010 2:51 PM in reply to Ytsehoos

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Third party plug-in may have been the culprit. I believe all is well now. At least is starts and my project opened.

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29. Paul Graff,

Mar 4, 2010 7:11 PM in reply to Adolfo Rozenfeld

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same here no solution yet

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30. StillS_74,

Mar 11, 2010 12:23 PM in reply to Paul Graff

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I am sorry for my English. There was the same problem as thereon skrine, reinstalling did not help, the following helped... - SystemDisk-Library-Components, dragged content of folder of "Components" on a "desktop", AE started - BEGAN to work!!!! then remove components back and each time anew starting AE to find out bad komponet. Strangely enough after these manipulations and all of the tools were returned on meto and AE began to work. Successes.

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31. tlipfert,

Jun 1, 2011 12:53 PM in reply to StillS_74

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Same problem (or similar) with CS5.5 on MacPro tower running 10.5.6

Once in while I can get AE to launch, but most of the time it runs through most of the startup splash screen stuff then this:

There is no logic to when it will launch and when it will hit this alert. I am going to try unistalling / reinstalling.

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32. michaelgaron,

Feb 18, 2012 10:05 PM in reply to tlipfert

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I get the same error:

"Unable to obtain the User 'Language' registry key at: Software\Adobe\After Effects\10.5\ Defaulting to 'en_US'."

I get this error if I switch projects I am working on. It seems like I can work on project A for days without issue, when I close A and switch to project B I'll get the error. Deleting preferences helps for a little while then the problem creeps back in.

This problem is driving me crazy, losing all of my prefs and having to re-enter serial numbers all the time is a huge hassle.

Mac Pro 32gig 8 core OSX 10.7.3 AE CS5.5 10.5.0.253

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33. tlipfert,

Feb 19, 2012 12:36 AM in reply to michaelgaron

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I ended up wiping my drive, doing a full OS reinstall, then a full CS reinstall. Everything was fast and clean after that. I found no other way to fix the problem. It was a world of hurt.

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34. iequezada,

Feb 28, 2012 11:06 PM in reply to Adolfo Rozenfeld

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I got this same problem after installing the "distribute layers" script i downloaded from aescripts.com , after that, I even got the error when not using the script and uninstalling it, is there a way to clean the preferences or registers these scripts leave behind?

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After Effects CS4 9.02 is live

May 29, 2009 6:07 AM

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