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fireboxchaser
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Error getting license Server communication problem: E_ADEPT_IO

Jun 2, 2009 12:18 PM

I keep getting the above error. I have authorised my machine, but each time I try to download I get this error. I have tried disabling my firewall and adding Editions to my exceptions but still no dice. Company I purchased from have tried to help but said its now down to Adobe to sort. Help!!!!!!

 

Cheers

 

Shirley

 
Replies
  • Currently Being Moderated
    Jun 2, 2009 4:14 PM   in reply to fireboxchaser

    First out of curiousity, which company is it?

     

    Second the error code you quote means that there is a problem in between Digital Editions and their server.

     

    You can play around with your setings for free by trying to download any of the PDF files from http://www.adobe.com/products/digitaleditions/library

     

    If you can download those files - then the problem is specifically trying to download from their server.

     

    If you can't download those files - then the problem is most likely that you are having problems downloading any file.

     

    Regardless if you want official support from Adobe your only choice is to open up a web support request by going to http://www.adobe.com/support/digitaleditions/ and clicking on "Submit a web case" link.

     
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    May 24, 2010 5:38 AM   in reply to fireboxchaser

    Try a different browser or download manager.

     
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    Aug 1, 2010 2:51 PM   in reply to fireboxchaser

    I am having this same problem. I have Adobe Digital Editions and have previously bought and downloaded 11 ebooks with no problems. Last night I bought 3 more from Diesel e books (where I bought the others from) and this error message came up. Error getting license
    Server communication problem: E_ADEPT_IO

     

    I have changed my firewall settings to allow digital editions but with no change. Would a download manager help?

     

    What is a download manager and where can I get one? I know that they are available to download over the internet but what is safe and recommended?

     

    Are there any other suggestions?

     
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  • Currently Being Moderated
    Aug 10, 2010 8:16 PM   in reply to fireboxchaser

    I Finally got mine to work. I hadn't changed anything on my computer, but it just started giving me this error and the E_ADEPT_DATABASE error out of the blue. Nothing really worked. I tried redownloading the program, restarting my computer, changing my internet settings to "automatically detect...", yelling, anger, sadness, evil eye.. you get the point. Anywho, after several successful attempts, this is what works for me:

     

    By the way, I run Win 7 and mainly use ff. Unfortunately, FF does not work with this.

     

    1. Using the search bar in Win 7, type in "Allow". This should pop up the link to "Allow a program through Windows Firewall". Clickety-click.
    2. Click on the button that says "Change settings". (Maybe be fast or slow).
    3. If Adobe Digital Editions is listed, click it (I have home/work checked but not public). If it is not listed - Click on "Allow another program.." (really that what the button says. Find Adobe Digital Editions and click.
    4. Click on OK.
    5. Open the acsm link through Internet Explorer (FF won't work). It should download no problems.

     

    I have tried this with FF and it did not work. I had to go back and "Allow" ade again.

    Works in IE if I automatically detect... or not.

    Is still annoying because it worked fine before. I want things back the way they used to be!

    I know that this is somewhere on the Adobe site but I had a hard time finding it.

    I know I talk too much but wanted to explain in detail (yes, I know it's a lot of detail.

     
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  • Currently Being Moderated
    Aug 11, 2010 6:58 PM   in reply to fireboxchaser

    I have been having the same problem.  I have uninstalled and reinstalled the Digital Reader.  I turned off my Firewall.  I made sure I have the Adobe Download Manager.  I have been at this longer than it would take me to read the stinking book!  What else is there to try?  I have Windows Vista and use IE.

    I actually get two errors; the first is the about a database error and the second is the server communication problem.  I can download the free books from the Adobe site, just not from my library.  Suggestions?

     
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  • Currently Being Moderated
    Aug 11, 2010 8:22 PM   in reply to fireboxchaser

    I have this same problem.  At times I can download from my library but most times I get the Adept 10 and sometimes Adept Database errors.

     

    I am using Norton Internet Security and my Windows firewall is not activated.  I have the newest version of ADE and it is properly authorized. Windows XP SP3 and IE 8.

     

    This is incredibly frustrating as I have just puchased a B&N Nook for the purpose of downloading library books.  Please, can someone help with this?  The library is offering the same "fixes" that are not working.  It sounds like no one knows what is going on.

     
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  • Currently Being Moderated
    Aug 12, 2010 8:22 AM   in reply to Vhattish

    E_ADEPT_DATABASE is not the same as E_ADEPT_IO...

     

    E_ADEPT_IO generally indicates a firewall setting problem (or it could be that the server you are trying to contact is down), and it is most likely something you can fix by changing the settings on your local machine.

     

    E_ADEPT_DATABASE is always a problem with the back end server for the place that sold you the book.  It is not something you (or Adobe) can fix, and your only recourse is to go through tech support for the place that you purchased the book from.

     
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  • Currently Being Moderated
    Aug 12, 2010 11:44 AM   in reply to Jim Lester

    Thank you - this is very helpful.  I now believe this problem is with my local library, which has only recently begun offering E Books, especially since the problem is intermittent.

     

    I know that my Norton firewall is not blocking these downloads, because I have looked at the history for the periods involved.

     
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  • Currently Being Moderated
    Aug 12, 2010 12:43 PM   in reply to fireboxchaser

    Hmmmm, it must be a library problem or maybe an Overdrive problem (since  it happened with two libraries). Today I tried through FF and they  downloaded no problem.

     
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  • Currently Being Moderated
    Aug 12, 2010 12:43 PM   in reply to fireboxchaser

    Hmmmm, it must be a library problem or maybe an Overdrive problem (since  it happened with two libraries). Today I tried through FF and they  downloaded no problem.

     
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  • Currently Being Moderated
    Aug 12, 2010 1:29 PM   in reply to Vhattish

    Yes, today I downloaded the same book which I could not get with multiple tries yesterday; but I had not changed anything at my end.  The library, however, is still advising patrons to make all sorts of adjustments to their firewalls, etc.

     
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  • Currently Being Moderated
    Aug 12, 2010 1:49 PM   in reply to fireboxchaser

    Hmmm, does your library use Overdrive? I think it was Overdrive who might have also had the problem.

     
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    Aug 12, 2010 2:09 PM   in reply to Vhattish

    They do use Overdrive.

     
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  • Currently Being Moderated
    Aug 13, 2010 11:19 AM   in reply to fireboxchaser

    I am having the exact same problem as some of the posters above, and while I did start an official request ticket, the tech support staff has not been able to help me so far, instead responding with boilerplate suggestions that I had clearly stated I had already tried. My details are:

     

    -I had been using my Windows 7 PC to successfully borrow protected .epub files from two different library districts near me, for several months

     

    -A few days ago, without changing anything on my end that I can think of, I started getting the error message mentioned in this thread title. This occurs with borrowed titles from two separate library systems.

     

    -Troubleshooting steps I have tried, with no success:

         -Set up adobe digital editions as an exception to the windows Firewall

         -De-authorized and re-authorized my copy of digital editions

         -Uninstalled and reinstalled adobe digital editions

         -Tried getting help from the appropriate IT staff at both libraries, both had no idea what to do and said it was Adobe's responsibility

         -Re-downloaded the .acsm files a 2nd time

     

    Just so we're all on the same page, I have no problem downloading the initial "acsm" file from my library website, to my computer desktop,  once I log into my account with them. My problem occurs with the NEXT step, where:

     

    -you open the acsm file

    -doing so launches adobe digital editions

    -Adobe digital editions is supposed to download the actual protected .epub file to your computer, and then let you read the book from within the software

     

    THAT is the step that is not happening. When I try to do that last step, I get the error message.

     

    Because of that, I am confused by people's suggestions of using a different web browser or a download manager. I am able to get the ascm file downloaded just fine, but then digital editions can't seem (anymore) to take that file and use it to download my DRMd epub file.

     

    I sent all of these details to Adobe in an official support ticket, but the response I got back was very frustrating because it simply suggested I try some of the troubleshooting steps above, that I had clearly stated I had already tried. From what I can tell, support did not actually read my email, but instead just sent me a standard canned response. I was under the impression Adobe had higher standards than this for their company?

     

    I tried adding to my support ticket with a response that I had already tried all their suggestions and needed additonal help, but then  Adobe's website told me there was an error that would not allow me tp submit further information at this time.

     

    If anyone from adobe is reading this, I could really use some help. I want to be a fan of your products and your ebook ecosystem but to do so it needs to actually work, or at least give us access to real help when it does not?

     

    Thanks!

    Dan Steinberg

    dan(at)danielsteinberg.com

     
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  • Currently Being Moderated
    Aug 13, 2010 12:59 PM   in reply to danielmsteinberg

    Do both of your libraries use Overdrive?   I had the exact problem as you and it has mysteriously cleared up without my doing anything at all.  My library also blamed it on Adobe, but I am not convinced.

     
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  • Currently Being Moderated
    Aug 13, 2010 1:12 PM   in reply to Camnana

    Solved!

     

    Since you said it cleared up for you, I just tried it again, and it is now working great, launching the acsm file results in the book downloading in digital editions like it used to. So like you, it has cleared up on its own.

     

    Since it was happening to me with two separate libraries, it seems that maybe there was a temporary but centralized problem with overdrive's servers. I imagine that would affect every library that subscribes to their service?

     

    I am glad it is working again, but at the same time it is interesting to me that if this was indeed a "server outage" type problem affecting many users, that:

     

    -Adobe's tech support did not know this was what was going on. If they had, their answers to me in my support ticket would have been very different and more relevant to the real problem.

     

    -They did not contact us (they have our email addresses as our user ID) to let us know the authorization server was down and we should expect thi issue until it was fixed.

     

    Also on Overdrive's part (if it was a problem on their part), this seemed to take a while to get fixed. I have been having the problem for a good few days or so.

     
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  • Currently Being Moderated
    Aug 13, 2010 1:18 PM   in reply to danielmsteinberg

    Agreed on all points.  Let's just cross our fingers that it's over!

     
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  • Currently Being Moderated
    Aug 18, 2010 12:01 PM   in reply to fireboxchaser

    Combing the web for answers, I got a new possibility from Toronto Public Library site: the Adobe server itself could be busy.  For a week I have had no luck loading a library book onto my Nook  even following all the suggestions below. I reflected that I'm always trying around the same time every evening -- probably when we are all making multiple attempts.

     

    So I tried again at 6 AM and WHAP!  Instant success. 

     

     

    Hope this is it.  Good luck!

     
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  • Currently Being Moderated
    Aug 18, 2010 7:59 PM   in reply to Grandma Barbara

    I appear to be having this same issue with the overdrive servers that my library is using!  I have been trying for the last 2.5 hrs to download 2 books that I "checked out" earlier and keep getting this E_ADEPT_IO error! I guess I'll have to try in the morning before work or something...so much for some reading before bed!  I have to presume it is not Adobe's fault since I was able to download just fine 2 of the files/samples from the "PDF library" off the ADE page.  The only other test I can think to do to prove it is Overdrive's problem is to go "buy" a freebie from B&N or Kobo and see if I can download that.  So frustrating!

     
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    Aug 19, 2010 6:44 PM   in reply to texasnightowl

    I kept getting the same error message.  Read the last few posts and tried getting on this morning at 6:00 AM.  Was so relieved when my books successfully downloaded.  Royal pain, but if that's the only way to do it.  Hopefullly, Overdrive will get a clue and do something to help us out.

     
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    Aug 19, 2010 8:05 PM   in reply to pollocklady

    Yes, trying this morning worked for me as well. But one of my holds became available today and I'm back to the same error tonight!

     

    I did email my library who said she contacted Overdrive, but who knows what, if anything, will actually come from that.

     
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  • Currently Being Moderated
    Oct 30, 2010 7:40 PM   in reply to texasnightowl

    Just on the daft theory that public griping sometimes changes one's luck:  I have been making random tries, sampling pretty much every hour of the day for the last 5 days, to download 3 books from my local library (uses Overdrive). I haven't downloaded any books for the last 5 months, but had no problem whatsoever during the 7 months I was regularly checking out ebooks.

     

    Following all the previous posts, I disabled my firewall, uninstalled and reinstalled ADE, etc, etc, and results are still the same.  Much gnashing of teeth; am seriously glad that I am not trying to download a purchased book, but am now rather sorry I spent the money I did on an Aluratek Libre to make my reading portable...  Wish I knew for sure whether it was something with my computer, or otherwise.

     

    Thanks to everyone for the suggestions, I'll just keep trying and hopefully I'll finally find the magic hour/day/moonphase/whatever that will give a happier result.

     
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  • Currently Being Moderated
    Dec 15, 2010 2:56 AM   in reply to demomwow

    I bought an eBook from Borders Australia and encountered this error and got it resolved.

     

    Keep trying again and again and make sure along the way you choose not to resume the previous download task.

     

    For my case it worked at the fourth attempt.

     

    Good luck!

     
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  • Currently Being Moderated
    Jan 8, 2011 6:43 PM   in reply to fireboxchaser

    I am having the same problem.  I bought an ebook from googles store and downloaded it fine on my computer a couple of weeks ago.  I got a new computer, downloaded Digital Editions and registered it (when I downloaded the software on my old computer it didn't ask me to register it so I didn't know I had to).  Of course the book I bought didn't work, but I purchased another so I could make sure it was working.  It is not working!  I get the Error getting License  Server communication problem:  E_ADEPT_IO every time I try to download it.  I have uninstalled and reinstalled, I have done the Allow Adobe Digital Editions on the Windows Fireproof (as someone suggested).  I even shut down my virus software in case that was the problem.  Nothing.  I can download a free book from the google website just fine.  HELP!!! Please!

     
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  • Currently Being Moderated
    Jan 14, 2011 5:51 AM   in reply to slf01

    Hi,

     

    I searched through my email for the help I got by filing a help

    report, but I apparently deleted it because it turned out my problem

    was indeed my antivirus, which I had recently updated with the 2011

    version.  I would suggest filing an official report; contrary to what

    a previous person claimed, they did make specific suggestions beyond

    the uninstall-reinstall-try-try-again routine.  However, my problem

    turned out to be deeper in the system than their fix could handle, and

    was affecting far more than my Digital Editions.  My Outlook mailbox

    was no longer connecting with my Gmail, other downloads were borked, I

    just didn't realize it.  After I had taken the steps recommended by

    Adobe help rep, I got a different error message that pointed directly

    and solely to my antivirus, which, try as I might, I could not

    deactivate.  Ultimately, I had to completely uninstall Windows and

    reinstall, and switched to a different antivirus provider (Avast, if

    you're into free antivirus).  Anyway, I'm sorry I can't find the

    directions Adobe help staff gave me, I'd pass it along if I still had

    it.  I would definitely file a report, they were very helpful and

    prompt with their response. (although it took me forever to realize

    this, since I had the problem with my Gmail connecting with my Outlook

    and didn't know it!)

     
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  • Currently Being Moderated
    Jul 5, 2011 4:40 PM   in reply to fireboxchaser

    I have the same error, from 3 libraries, and it has been for 18 hours. I thought it was the library server with the error, but I found that I have no trouble downloading using my desktop. The laptop still won't download the same files, and I followed the instructions above to let the program through the Windows firewall, even though I use McAfee. I suppose that means it is the McAfee firewall? Further ideas? I've spent all day on this.

    -jackie

     
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  • Currently Being Moderated
    Jul 5, 2011 6:37 PM   in reply to fireboxchaser

    Solved! Noticed that I really couldn't turn off the McAfee firewall. Contacted McAfee; they uninstalled and reinstalled McAfee Internet Security Suite, and voila, I can download again without error! Thank you, McAfee!!!!

    -jackie

     
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  • Currently Being Moderated
    Jul 5, 2011 7:57 PM   in reply to jajones20

    That's GREAT!  But too many people don't know that their firewalls/browsers

    or anti-virus programs can block other programs from functioning because

    there are no error messages that make sense!  ADOBE:  Write the book on

    error messages NOW!!!

     

    ===================

     
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  • Currently Being Moderated
    Jul 21, 2011 11:43 AM   in reply to fireboxchaser

    Did anyone ever find the definitive solution to this problem?  I have downloaded many, many books (probably over 100) and never had a problem until this week.  I've done everything suggested on the replies, and still getting the error.  This is on my laptop.  I finally logged onto our main computer, and everything will download there just fine.  Even my IT-type hubby can't figure it out.  Really frustrating.

     

    tal

     
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  • Currently Being Moderated
    Jul 21, 2011 12:23 PM   in reply to fireboxchaser

    I solved the problem after discovering that the issue was only on my laptop. I tried to turn off the firewall (McAfee) and discovered that the program reported the firewall was ON even after I turned it off. I called McAfee, and they said that this problem can occur if you do a system restore or something that loses their updates. They uninstalled and reinstalled McAfee and the problem with ADE went away.

    -jackie

     
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  • Currently Being Moderated
    Feb 2, 2012 4:37 PM   in reply to fireboxchaser

    "Server Communication problem: E_ADEPT_IO" occured after using Digital Editions for many months. Even though FF is my default browser, I had to set internet connection settings from IE.  Specifically Tools -> Internet Options -> Connections Tab -> check box for Automatically detect settings. Uncheck other boxes.

     
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  • Currently Being Moderated
    Mar 25, 2013 7:03 PM   in reply to fireboxchaser

    This worked for me: deauthorize your computer.

     

    Command+Shift+D for Mac users.

     

    You then can reauthorize. (Optional: create Adobe ID. Not necessary.)

     
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