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Captivate 4 and Windows 7

Jun 5, 2009 5:31 AM

  Latest reply: TechDoc Jeanne, May 27, 2011 8:06 AM
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  • Currently Being Moderated
    Apr 27, 2010 1:06 PM   in reply to Academy_Jenn

    I installed the trial version of Captivate 4 along with the patch recommended in several posts.  I run Captivate in Administrator mode and in XP (sp3) compatibility mode on a W7 32-bit machine.  When I try to Record, when I get to the point of Captivate counting down 3 - 2 - 1 and when the recording should begin, Captivate quits.  Has anyone else encountered this issue?  Have a solution?

     
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  • Currently Being Moderated
    Apr 28, 2010 4:51 PM   in reply to Academy_Jenn

    I'm running C4 as administrator in Windows 7, 64 bit. I'm thrilled at how well it handles audio and audio editing once I downloaded the patch and updates. But what's stopping me cold is that it won't capture my simulation. No full motion capture, no mouse click, not automatic text box - - - nothing. Anyone know how to make this work?

     

    SMILES,

    Susann

     
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  • Currently Being Moderated
    May 6, 2010 1:05 AM   in reply to Mwert

    "I installed the trial version of Captivate 4 along with the patch recommended in several posts.  I run Captivate in Administrator mode and in XP (sp3) compatibility mode on a W7 32-bit machine.  When I try to Record, when I get to the point of Captivate counting down 3 - 2 - 1 and when the recording should begin, Captivate quits.  Has anyone else encountered this issue?  Have a solution"

     

    Couple of questions here:

    1. Seems like you have tried to Record with Audio option. Are you able to record without audio? Select 'No Narration' in the Audio dropdown(see below).

    frum.PNG

    2. What all options do you see for 'Audio Devices' dropdown in the Audio Settings window? To get the Audio Settings window, go to Audio menu -> Settings menu item.

    3. Are you able to record audio for a slide? Try following steps:

         - Go to Audio menu.

         - Select the 'Record' menu-item and try recording audio for a slide.

    4. Are you able to record audio using Window's default sound recorder?

     

    Do let us know with your answers so that we could help you resolve your issue.

     

    -Manish

    blogs.adobe.com/captivate

    adobe.com/products/captivate

     
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  • Currently Being Moderated
    May 6, 2010 1:09 AM   in reply to Captain Suzoomm

    Hi Susan,

     

    I'm running C4 as administrator in Windows 7, 64 bit. I'm thrilled at how well it handles audio and audio editing once I downloaded the patch and updates. But what's stopping me cold is that it won't capture my simulation. No full motion capture, no mouse click, not automatic text box - - - nothing. Anyone know how to make this work?

     

    What mode did you try recording in - Captivate has three modes for recording:

    - Automatic Recording

    - Full Motion Recording

    - Manual Recording - User needs to manually take screenshots using a hotkey.

     

    -Manish

    blogs.adobe.com/captivate

    adobe.com/products/captivate - Captivate 5! this time on MAC too!

     
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  • Currently Being Moderated
    May 6, 2010 2:05 PM   in reply to M_Anand

    Hi Manish,

    I recorded in automatic - hadn't gotten to full motion yet.

    Smiles,

    Susann

     
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  • Currently Being Moderated
    May 6, 2010 3:36 PM   in reply to M_Anand

    Hi Manish

     

    For what it's worth, Captivate 4 doesn't record on my Windows 7 64 bit either. Doesn't really matter what mode I choose. The only way I seem to be able to coax it to grab a screen capture is by clicking the red recording frame.

     

    Cheers... Rick

     

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

     
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  • Currently Being Moderated
    May 6, 2010 4:38 PM   in reply to Captiv8r

    HI Rick,

     

    Initial click to record automatically. Captures first frame. I could end the recording by doing as you say . . . clicking and wiggling the red recording frame . . .  and then pressing the END key would work to end it. Just clicking END did nothing. It would only capture frame 1 though, with the mouse somewhere in the frame.   Bummed. Hoping Captivate 5 might fare better.

     

    SMILES,

    Susann

     
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  • Currently Being Moderated
    May 6, 2010 7:30 PM   in reply to Captain Suzoomm

    Hi there

     

    So you don't even get the screen capture occurring when clicking the red recording rectangle? I get at least that. Then once I have clicked it and it has captured, it allows me to press the End key to end the recording. I suppose because the application has gained focus and is listening for the keypress.

     

    Other than that, though, it seems to behave as you describe.

     

    Cheers... Rick

     

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

     
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  • Currently Being Moderated
    May 11, 2010 12:29 AM   in reply to Captiv8r

    Hi All,

     

    We have observed that recording in Captivate 4 behaves in an unpredicted way on win 7 64 bit. We have seen cases where the feature works without any issues and vice-versa.

    Before making any conclusions in this regard, we would like people to know that Adobe Captivate 4 was released way before Windows 7 64 bit. I hope this self-explains some of the inconsistencies. However, we understand your expectations and hence made sure that recording in Captivate 5 behaves properly on Win 7 64 bit.

     

    -Manish

    http://www.blogs.adobe.com/captivate

    http://www.adobe.com/products/capivate

     
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  • Currently Being Moderated
    Jun 18, 2010 10:01 PM   in reply to M_Anand

    When will Captivate 5 be out?  I am using Windows 7 64bit, and am encountering the same utter failure of the video capture for a Demonstration project.

    Thanks, Miles

     
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  • Currently Being Moderated
    Jun 19, 2010 1:09 AM   in reply to FloatingLights

    Hello

     

    Welcome on the forum.

     

    I'm waiting just like you for the release. Was lucky to have been able to play with the prelease, on Win7 64-bit, and can tell you that I didn't have trouble. Perhaps I could recommend following RJ Jacquez on Twitter (@rjacquez). One of his tweets last week told us:

     

    Sorry about the delay, but I'm told now that the trial should be ready by the first week of July. Thanks.

    Lilybiri

     
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  • Currently Being Moderated
    Jul 2, 2010 2:07 AM   in reply to M_Anand

    I am experience a lot of of problems with recording a simulation too. If I choose automatic it does only register first click, then after that, when I click on Windows 7 windows, nothing happens. It is as if the keypresses are not seen by Captivate 4.

     

    Funnily, I can click on my Chrome browser window and that wakes Captivate up again. Now I can type happily away and record a simulation of Chrome- But thats not what I need! I need to capture some operations on the desktop and using Windows 7 control panels. And as soon as I switch focus back to the desktop or a Windows dialogue box, Captivate 4 goes to sleep again. I can't even end the recording because it doesn't register my hitting the End key.

     

    For that same reason, manual mode wont work either - its not seeing my PrtScrn presses

     

    Using the 1651-something version, even. I installed the trial version of Captivate 5 and it works FLAWLESSLY. So Adobe messed up something with Captivate 4. Perhaps a clever trick to get us to pay for Cap5!

     
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  • Currently Being Moderated
    Jul 2, 2010 5:14 AM   in reply to Svendsen2

    Hi there

     

    Personally I'd have a very hard time believing that Adobe would intentionally mess anything up on Captivate 4 in order to make you purchase 5.

     

    More likely what happened is that Windows 7 changed the playing field. Captivate 4 was produced before Windows 7, so the development team would have to be pretty darn psychic to have anticipated whatever changes there were that made so many have issues when running Windows 7!

     

    Cheers... Rick

     

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcererStone Blog

    Captivate eBooks

     
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  • Currently Being Moderated
    Jul 2, 2010 5:21 AM   in reply to Captiv8r

    Windows 7 isn't supported for Windows 7. This has always been the case. As Rick says, it was released before Windows 7. Some users have found ways to run Cp4 in the Windows 7 environments but it isn't tested or officially supported and so far I'm aware of a lot of issues. I'd encourage you to explore Cp5 for your Windows 7 machine(s). It has been tested in both 32 and 64 bit Windows 7 and is supported for the OS.

     

    --Allen

     
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  • Currently Being Moderated
    Jul 21, 2010 8:42 AM   in reply to Academy_Jenn

    Hello Everybody

     

    This is my first post and my english might be a little rusty too...so I apologize in advance for any misspells

     

    Running windows 7 Professional, 64 bit on an ASUS laptop, Core DUO P8700, 4GB RAM, Nvidia GeForce GT 220M

     

    Today I installed the trial version of CP4 and experienced the following problem: The program opens, I record, the program doesn't open/display the file.

    I believe someone else already posted about this problem on this forum (I briefly read all posts).

     

    After trying to update the program, running it as admin, setting the compatibility to XP SP1,2,3 and Vista etcetera, I found a solution of some sort.

    When Captivate doesn't show me my file, I go to "Window" and then click on "Comment". That brings up my CP document.

    This workaround is unstable, meaning if you close the document and then try to reopen it or open another document, you won't be able to use the "Window -> Comment" combo. This can also be worked around simply by closing the "Comment" tab before you close the current project.

     

    I hope this helps somebody else too!

     

    cheerio

     

    Walter

     
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  • Currently Being Moderated
    Jul 21, 2010 8:59 AM   in reply to WalterBosello

    Welcome to our community, Walter

     

    You will probably find you will see much better behavior by installing the free Microsoft Virtual Machine with Windows XP Mode on Windows 7. Install Captivate 4 inside the VM and run it there.

     

    Cheers... Rick

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcererStone Blog

    Captivate eBooks

     
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  • Currently Being Moderated
    Jul 21, 2010 1:23 PM   in reply to Captiv8r

    Thanks! As soon as I get back to Italy I will!

    It's funny: I never used VMs on a PC, but I constantly use parallel on Mac (so many problems with so many programs XD)

    By the way...What's up with Flash not exporting audio on mac? But I guess this is not the right forum topic for this question

     

     

    thanks again and take care

     

    Walter

     
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  • Currently Being Moderated
    Jul 21, 2010 2:05 PM   in reply to WalterBosello

    Try MPEG Streamclip from squared5.com

     
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  • Currently Being Moderated
    Oct 14, 2010 2:01 PM   in reply to Academy_Jenn

    We've been running fine for a few weeks using C4 and Windows 7, but hit a snag a few days ago. Captivate recorded several demos well, but then Captivate just stopped recording in demo mode and in full motion capture.

     

    Is there a cache we can empty for Captivate 4 that might help? I see there is a cache tool for 5, and have hunted for a location for the cache in 4, but I have not had any luck.

     
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  • Currently Being Moderated
    Oct 14, 2010 4:50 PM   in reply to Sjanda79

    Welcome to our community

     

    Frankly, I think you were just lucky that Captivate 4 worked for you as well as it seemed to. I know for me personally, I could never make it work on Windows 7 and ended up installing the Microsfot Virtual Machine with XP Mode in order to run Captivate 4. This means I cannot record anything in the Windows 7 environment.

     

    Sorry, but that's the only workaround I'm aware of. Maybe someone else will chime in with something different. If not, you should consider upgrading to Captivate 5 if you wish to work in Windows 7. Note that Captivate 4 was released long before windows 7 was. So only Captivate 5 was built with Windows 7 being considered.

     

    Cheers... Rick

     

     

    Helpful and Handy Links

    Begin learning Captivate 5 moments from now! $29.95

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcererStone Blog

    Captivate eBooks

     
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  • Currently Being Moderated
    Oct 14, 2010 4:51 PM   in reply to Captiv8r

    Hello again

     

    Forgot to mention that Captivate 5 is a totally new animal. It's the first version to offer the cache you are referring to. There is nothing similar in Captivate 4 or earlier.

     

    Cheers... Rick

     

     

    Helpful and Handy Links

    Begin learning Captivate 5 moments from now! $29.95

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcererStone Blog

    Captivate eBooks

     
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  • Currently Being Moderated
    Oct 29, 2010 8:30 AM   in reply to Academy_Jenn

    I am running Captivate 4 on windows 7.  I am trying to record a software simulation in custom mode using full screen mode.  When I record the software simulation, of opening the start menu and  moving the taskbar, I get a typing object that appears on every slide, even though no typing was taking place.  When I convert the typing ojbect to a typing animation, so that I can delete it, the text is always in the same place on the screen, the top left, about 2 inches from the top and from the left.  Has anyone else seen anything like this ?

     
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  • Currently Being Moderated
    Oct 29, 2010 8:46 AM   in reply to tksmitty

    Yes, I have. Also random bars appearing at the side of the output windows, which again are invisible in the edited objects and cannot therefore be removed.

     

    I found Captivate 4 to have so many silly glitches and bugs in Windows 7 64bit that it was unusable. Captivate 5 has irritating bugs - such as captions resizing if you make any edit to them at all, and appearing to use different audio codecs to previous versions - but otherwise works well.

     

    Alternative is to use Captivate 4 in XP, where it is most stable.

     

    Cheers,

     

    Will

     
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  • Currently Being Moderated
    Mar 22, 2011 2:54 AM   in reply to M_Anand

    Hi

     

    I just found out that i cannot record WIndows 7 desktop or the Start Button / Menu using Captivate 4.  Will Captivate 5 be able to do this?  I need to produce an Introduction to Windows 7 Tutorial.  I dont want to upgrade to Cap 5 if it cant do this.

     

    thanks

    Sam

     
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  • Currently Being Moderated
    Mar 22, 2011 4:01 AM   in reply to UserSamina

    There's a trial version of Captivate 5 available.  Give that a go. If it works, you can then decide to buy.

     
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  • Currently Being Moderated
    Mar 22, 2011 4:06 AM   in reply to RodWard

    that's a great idea.  Will definately try it.

     
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  • Currently Being Moderated
    Mar 22, 2011 8:26 AM   in reply to UserSamina

    Are you trying to record a simulation that requires a mouse button right-click? 

    - Teresa

     
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  • Currently Being Moderated
    Mar 22, 2011 8:29 AM   in reply to tksmitty

    no.  Just record the actual Start button and menu.

     
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  • Currently Being Moderated
    Mar 22, 2011 8:31 AM   in reply to RodWard

    Downloaded the free trial.  And it works!  I can record the Start button and Task Bar

    of windows 7 desktop.  Thanks!

     
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  • Currently Being Moderated
    May 26, 2011 3:10 PM   in reply to UserSamina

    Hi,

     

    Sometimes I get error: “An error was encountered while loading the image” and my project cannot be opened by myself or other colleagues.

    error.png

    I am running Windows 7 Enterprise 64 bit and using Captivate 4.  Last week my colleague upgraded her OS to from XP Pro to Windows 7 Enterprise 64 bit w/CP4 and now she is experiencing the same error.  NOTE: she never received this error prior to the OS upgrade.  As a workaround we can open a new project and import the corrupted project slide by slide, but that is not very effective when this is becoming more frequent.

     

    Does anyone have any suggestions on how to correct this?  We have to make routine backups and even some of those will not open after  we get this error.

     

    Any assistance is greatly appreciated!

     

    Thanks in Advance.

     

     
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  • Currently Being Moderated
    May 26, 2011 3:27 PM   in reply to Renegade_007

    Where are you storing your project files?  On a network LAN or on your own PC hard drives?

     

    If on a network LAN, your projects might be getting corrupted due to network packets getting lost or deleted accidentally.  Back up to the LAN if you must, but always work from your own hard drive.

     
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  • Currently Being Moderated
    May 26, 2011 3:38 PM   in reply to RodWard

    Thanks for the reply.....

    Locally on my hard drive.  At the end of the day I backup on a Network LAN.  Same with my colleague.  I guess the hard thing is we do not know when it becomes corrupt until we close the project and open it again.  I've been using Captivate for 8 years (CP3, CP4 & CP5)  and have never come across anything like this...odd?!?

     
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  • Currently Being Moderated
    May 26, 2011 3:41 PM   in reply to Renegade_007

    Captivate 4 doesn't run on Windows 7 64 bit. Speak to them and they will confirm that, and tell you they don't publish a list of which systems it doesn't run on, only which it does.

     

    Feel conned? I did too.

     

    Will

     

    Will Burrows

     

     

     

                                                                        

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  • Currently Being Moderated
    May 26, 2011 6:58 PM   in reply to Will-CD

    Ummm...if Captivate 4 doesn't run on Win7 64bit, how come I have two DELL Win7 64bit laptops here both running Cp4 and Cp5?  Mine actually also runs Cp3.

     

    Whoever told you that Cp4 doesn't run on Win7 64bit doesn't know what they're talking about.  Adobe might not be much interested in debugging every issue for older Cp versions on the latest software OSs (because there's not a lot of money to be made out of people sticking with Cp4 instead of upgrading), but that doesn't mean it's impossible to get older versions running.

     

    Renegade_007 mentioned that he and his coworker had just upgraded to the new company OS.  Is it perhaps possible that he's not running Cp4 as Administrator?

     
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  • Currently Being Moderated
    May 26, 2011 8:16 PM   in reply to RodWard

    Hi Rod

     

    Sorry to disagree, but I really feel you should rephrase your sentence. You seem to be implying that anyone that can't get it working is just an inept doofus and just doesn't know what they are doing. The thing is, this isn't my first trip to the circus. I've been to many. While I don't claim to know everything about computers I'm above average in making stubborn software work.

     

    I've tried several times to coax Captivate 4 to work on my own Windows 7 64 bit. Certainly it *APPEARS* to work as in I am able to install it and even able to run it. I suppose for editing projects you have already created it may work okay. But the moment I try and record anything it appears to lock up and stop recording until you click the recording window. I've personally seen the same behavior on other Windows 7 systems on different hardware than mine. Not sure if those were the 32 or 64 bit variety.

     

    Because I can't make it record, I deem it to be a fail. At least on my own setup as well as for several others I've seen. Good on ya if it works for you. I've heard other reports that some folks see it work fine. But a great many have issues with it.

     

    Cheers... Rick

     

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

     
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  • Currently Being Moderated
    May 26, 2011 8:54 PM   in reply to Captiv8r

    Rick,

     

    Mate. My apologies if my last post seemed too strongly worded.  I didn't mean to imply that any person that couldn't get Cp4 working on Win7 64bit was a fool.  (I would never allege that about you of all people.) Only that anyone who makes blanket statements that Cp4 CANNOT work on Win7 is toally incorrect in that assertion. It CAN and DOES work for some. But whether or not it DOES work for a particular person's setup seems to be an open question without a good answer yet as to why.  Every time I've seen this question about Cp4 on Win7 64bit crop up in the forums over several months now I've chimed in to say that I for one DO in fact have it working fine on my Win7 64bit boxes.  So that proves it is possible.

     

    But I also recognise there are a lot of people on this forum that have had issues with getting Cp4 (and even Cp5 for that matter) working on Win7 64bit. I've seen the messages from Adobe saying that they don't "support" Cp4 on Win7.  That's them being prudently careful about not promising something that might get them into a lot of work that ends up not selling new licenses of Cp5.

     

    The previous poster had as good as alleged that Adobe "conned" him.  I take exception to that language.  What I don't want to see is people with Cp4 feeling compelled to upgrade to Cp5 or higher, just because they happen to want to upgrade to Win7 64bit.  My advice to them is to at least TRY Cp4 on the new OS first before forking out money for upgrades you don't actually need.  If their experience matches mine they will have saved a significant amount of money. If they get your result, and it doesn't work no matter what, then Adobe did them right by not promising compatibility, and they can upgrade to Cp5 knowing it was their best option.

     

    Just in case my previous experiences were relying too much on memory, I just launched Cp4 here and recorded creating and sending an e-mail in Outlook. It worked fine.  I have no problems creating new projects, or edit older Cp4 projects.  I have clients using both Cp4 and Cp5 versions of our courses.  If my successful experience with Cp4 is a fluke, it's one I'm certainly pleased about.  Not being able to use Cp4 would mean having to maintain Cp4 on another WinXP box or something. Nuisance.

     

    I don't know whether my make of laptop is significant, but maybe my success is due to using DELL products?  I have two DELL Studio laptops running Win7 64bit (different models) and both are running Cp4, Cp5 without issue.  Perhaps DELL uses a combination of hardware and software that just works with Cp4 and other manufacturers don't have the magic ingredients.

     
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  • Currently Being Moderated
    May 26, 2011 11:43 PM   in reply to RodWard

    Adobe support told me when I phoned them having tried to run it on 3 different machines and consistently got stupid bugs. You may well be right they don't know what they're talking about, but my experience was and is that it doesn't run consistently, and they don't support it.

     

    W

     

    Will Burrows

     

     

     

                                                                        

    t         01223 911 132

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    e   will@cambridgedigital.com

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    Cambridge Digital, St John’s Innovation Centre

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  • Currently Being Moderated
    May 26, 2011 11:52 PM   in reply to RodWard

    I don't know why you should take exception to me feeling conned. I bought a product in good faith I'd been using previous versions of for years. It didn't work on the most popular operating system in the world, and when pressed the multinational company says it doesn't support it on that platform. Why isn't that a con? If they'd sold it as 'may be compatible with Windows 7 if you're lucky' I would have bought it or not on that basis. I certainly think they were guilty of mis-selling, and in fact their only suggestion, and the only solution, was to upgrade to CS5, which does indeed support it.

     

    Under the Sale of Goods Act in the UK, goods have to perform as you are reasonably led to believe they will. Wheels are expected to turn even if it doesn't say on the box they will. I don't think they comply with that when they don't say at point of sale that CS4 is not supported on W7, even if it sometimes does work if you're lucky.

     

    Tried it on 2 Dell machines too.

     

    Will

     

    Will Burrows

     

     

     

                                                                        

    t         01223 911 132

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    Cambridge Digital, St John’s Innovation Centre

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  • Currently Being Moderated
    May 26, 2011 11:57 PM   in reply to Will-CD

    Hello,

     

    I do run CP4 also on a Win7 64-bit laptop. FYI: it is a Lenovo Thinkpad W510, not a Dell. It is the configuration out of the box with the exception of the memory which I upgraded to 12GB.

     

    Lilybiri

     
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  • Currently Being Moderated
    May 27, 2011 5:54 AM   in reply to RodWard

    Several colleagues and I have used CP4 on our standard company-issue machines: Win 7 64-bit Lenovo ThinkPad. I have mine set up with two external large monitors and external keyboard, plus microphone as well. After reading that some people had problems getting it to run on Win7-64 I took the initial steps of running as admin, and making sure I had the most recent version, and I advised my colleagues to do the same when they started using it.

    None of us ever had any problems recording, editing or publishing.

     

     

     

     

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