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I get 'Error 6' every time I try and open photoshop!

Jun 9, 2009 8:05 PM

I purchased photoshop a little over a month ago. I functioned for about three weeks, and for the past week every  time I try and open it I get a window that says 'licensing for the product has stopped working.........Error: 6'--I have attached it here for clarity.

 

I have had no luck getting through to customer service. I did find an article on adobe.come that led me through some steps to correct this issue, but they did not work.

 

It is so frustrating! Anyone have a solution? Thanks!

 

SF Ellen-

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Replies
  • Ramón G Castañeda
    11,247 posts
    Jul 27, 2006
    Currently Being Moderated
    Jun 9, 2009 8:13 PM   in reply to SF Ellen

    Was did what you read?

     

    http://www.adobe.com/go/kb401528

     

    Did you use the Adobe Uninstaller?  It gets installed in:

     

    ./Applications/ Utilities/ Adobe/ …

     

    In addition, look for the CS4Clean script on the Adobe site, download it and run it.

     
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  • Ramón G Castañeda
    11,247 posts
    Jul 27, 2006
    Currently Being Moderated
    Jun 9, 2009 8:41 PM   in reply to SF Ellen

    With previous versions (up to CS2) one could just drag the Photoshop folder to the trash to uninstall.  Starting with CS3 and continuing with CS4 you cannot do that, under any circumstances, ever.   Now you must use the Adobe Uninstaller.

     

    When you install CS3 or CS4, the default installation puts the uninstaller in your Applications folder as follows:

     

    ./Applications/ Utilities/ Adobe/…

     

    The CS3Clean and CS4Clean script are provided by Adobe for when you have improperly uninstalled or trashed CS3 or CS4.

     

    You can read all about it on the Adobe site.

     
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  • Currently Being Moderated
    Jun 9, 2009 11:24 PM   in reply to SF Ellen

    Please let us know if this works.

    I have a similar problem.

     

    I have a macbook pro with a 320gb internal disk and a 64gb solid state disk.  i run the OS and apps off the SSD and keep my data on the spinning disk.

     

    My system has been running well for months.  it crashed today.  i fixed permissions on all disks.

     

    I can start photoshop CS4 when i boot off the internal disk, but i get "Error 6" when i boot off the SSD.

     

    I have read a bunch of articles and tried some things that haven't worked.

     

    I'm up for un-installing and re-installing if it will help.

     

    Thanks,

     

    Bert

     
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  • Currently Being Moderated
    Jun 10, 2009 7:13 AM   in reply to SF Ellen

    that sounds like a load of fun!

    it would be easier for me since i use aperture, and i'm in the middle of a photoshop class and not a monster project.

     

    good luck!

     

    --bert--

     
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