Adobe Community: Acrobat 9.1.2 and Thunderbird

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1. Bill@VT,

Jun 10, 2009 7:30 PM in reply to stuie2

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Acrobat and Reader use whatever is the default MAPI e-mail client. I think I heard that AA9 has added some ability to use other mail connections, but classically the products have simply interfaced to the MAPI interface for Windows Machines. I do not know if Thunderbird can be configured as a MAPI client, but suspect it can. Simple MAPI will do, it does not have to be the newer version MS developed.

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2. stuie2,

Jun 10, 2009 10:46 PM in reply to Bill@VT

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It does, but what about the fact that Acrobat is still asking for Eudora after it's been taken off the computer? Why doesn't it just go on to the next email program?

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3. Bernd Alheit,

Jun 11, 2009 2:47 AM in reply to stuie2

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Repair the Acrobat installation.

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4. stuie2,

Jun 11, 2009 5:54 AM in reply to Bernd Alheit

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I was hopeful that this would work. Tried it, but it's still looking for the Eudora .exe and .ini files. Thanks for the suggestion.

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5. S.D.A.,

Jun 11, 2009 6:56 AM in reply to stuie2

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Seems like you have registry corruption. Try using "Little Registry

Cleaner" to fix your registry (Googleit, it's free). See if that helps.

--

Best Regards,

Steve

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6. Bill@VT,

Jun 11, 2009 7:57 AM in reply to S.D.A.

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I agree with SDA. If you have removed Eudora and it is still coming up, then there is an issue with parts of the registry. A lot of programs do not work with the registry well (it is confusing anyway) and that may particularly be the case with an uninstall. It may also be that the OS put some things there when it first noted the e-mail program and has not fixed it. It indeed sounds like an OS issue for the setup of your mail client. Good luck. Bill

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7. stuie2,

Jun 11, 2009 7:52 PM in reply to Bill@VT

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Okay, here's what I've done. I went into the registry and went through pretty much line by line, and actually found a couple of references to Eudora which I immediately deleted. So all referalls to Eudora are now gone. I went and ran Registry Mechanic, found no errors. I then rebooted, and ran the Repair Installation again. After rebooting, I again tried emailing a document from AA 9.1.2, and again it was trying to access Eudora, looking for and not finding Eudora.exe and Eudora.ini. How is this an OS problem when all references to this this program has been wiped from the registry? This is pretty upsetting. What is the problem with Acrobat in that it still tries to access a program that has ALL references to it completely deleted?

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8. water bowl,

Mar 18, 2010 10:09 AM in reply to Bill@VT

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I am attempting to use Acrobat 9 Pro to use the COMMENT>ATTACH FOR EMAIL REVIEW. When I attempt to set the email addresses I want to send the attached PDF to, and try to continue, it says that Adobe cannot connect with my email client (Thunderbird).

I am on Windows 7 and have set Thunderbird as my default email client. In fact, it has been so difficult to get Adobe to see the email client that we had to delete Outlook (actually uninstalled) from the available programs (It has never been configured or used). In fact, the extensions, protocols and MAPI are all set to Thunderbird.

Thunderbird help says it is capable of simple MAPI and in fact, Thunderbird is the designated MAPI handler as far as Win 7 is concerned.

I am attempting to begin this Reviewer process with the simpliest form: attach for email review. This is compatible with Reader 7 and up and allows reviewers to make comments and send them to the initiator. I DO NOT want to use Outlook. I have used some version of Mozilla mail since the mid 90's.

If someone can explain a workaround for me I would appreciate it very much. This hiccup is holding up a business transaction.

Thank you!

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9. stuie2,

Mar 18, 2010 7:27 PM in reply to stuie2

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Since I first posted this in June last year, I have yet to find a solution to this. If anyone out there has had this problem and knows how to fix it, I'm sure that there would be many grateful people out there to hear it.

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10. Bill@VT,

Mar 19, 2010 4:22 AM in reply to stuie2

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Go to Control Panel>Internet Options>Programs. Be sure that Eudora is not listed as the default mail package. I suspect that there is still some latent part of your system that thinks Eudora is there. Acrobat simply goes to what the system lists.

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11. stuie2,

Mar 19, 2010 8:55 AM in reply to Bill@VT

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Seriously, that's what's driving me crazy. EVERYTHING that lists the default Email program lists Thunderbird. I have completely deleted Eudora from my system, even going in to delete any reference to it in my registry, but Acrobat STILL tries to open Eudora. If there is anything else in the system that I might be overlooking?

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12. effulgence,

Jul 2, 2010 11:35 AM in reply to stuie2

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I found this in another thread, as I was having the same problem.

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I found a way to make this work. It boils down to setting Thunderbird as default in a very specific way - even if you think it already is the default, it will only work in this way. I'm using Windows 7 Profssional and Acrobat Pro 9.0.

Here' how: Start > Default Programs > Set program access and computer defaults > Custom (expand this) > Choose a default e-mail program

Then, click on 'Thunderbird'. - 'Use my current email program' won't do it, even if Thunderbird is already your default.

I can now email my pdf documents from Acrobat.

--

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13. water bowl,

Jul 2, 2010 12:52 PM in reply to effulgence

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Thank you for posting this information! It's amazing that Adobe didn't seem to find it necessary to help Windows 7 users with this solution.

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14. stuie2,

Jul 5, 2010 9:44 PM in reply to effulgence

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Thanks so much for trying to help me out with this. I read your email
and tried this method. What happens is that after I get out and try
emailing out of Acrobat, it still tries to access Eudora. When I go 
back into the Custom settings, I find it has gone back to "Use my
current email program". I changed it once again, but this time I tried
restarting it. It all of a sudden put the Thunderbird shortcut on my
desktop, but when in Acrobat, it still did the same thing. I again
checked the Custom section and found it was back with "Use my current
email program". I use Windows XP Media Edition. Is there anyway to
stop this madness? This is so frustrating. I completely wiped out
Eudora years ago, even went through my registry, but it still want
to use it. By the way, when choosing Thunderbird in the Custom default
there is no listing of Eudora at all, yet it still tries to use it.

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15. effulgence,

Jul 21, 2010 3:34 PM in reply to stuie2

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I found this link for Windows XP machines, as I had a problem with Acrobat 7 on one of them.

This program will set your default mail client! It worked for me.

http://www.snapfiles.com/get/defaultmail.html

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16. stuie2,

Jul 26, 2010 10:16 PM in reply to effulgence

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Thanks for the reply about using the defaultmailuser program. I tried it, still not able to bring up Thunderbird, and it still tries to find Eudora even though it doesn't even list it as a choice as to what program to use as a default. I really feel that this problem will never be solved. I swear I'm not an idiot when it comes to computers, but this problem refuses to be solved. It's such a useful function, yet I'm not able to use it.

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17. search4answers,

Oct 4, 2010 1:13 PM in reply to effulgence

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This is the only thing that worked! Thank you.

I have windows 7, acrobat 9.0 and thunderbird.

I also have outlook 2010 so it seems to think that it is king.

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18. stuie2,

Feb 3, 2011 8:30 AM in reply to stuie2

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Okay, here is the latest I have on this problem (which still persists). Dealing with another problem on my laptop, it made me aware that the MAPI32.DLL file might be the problem. I went to look at the file and found (2). One was probably the original that had a file extension .ooo on it. The other one that was active with the proper extension .dll was placed there by Eudora. I then changed the extention to .old, and reverted the .ooo to .dll. A breakthrough!!! Acrobat no longer tell me it can't find Eudora. However, it is now trying to send it using Windows mail, and there was no option for choosing TB.

My question is now how I can I get a dll that would list Thunderbird as an option? Or is it something else that I need to do? Any thoughts on this would be greatly appreciated so that I can finally get this over with. I've only been at this from June 2009.

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19. water bowl,

Feb 4, 2011 9:04 AM in reply to stuie2

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Good detective work on your part! I just browsed around Mozilla to see what they have about this. Here is a link to an interesting article on MAPI support:

http://kb.mozillazine.org/MAPI_Support

I am not an expert on MAPI, and only studied it a long time ago when certifying on Exchange. But I suspect that this is the issue:

Thunderbird only supports SimpleMAPI while MS supports ExtendedMAPI. From the article:

"Thunderbird's SimpleMAPI support is buggy."

Not sure if this needs to be pursued from the Mozilla side or the MS side. However, they do advise re-installing Thunderbird (after backing up). Has anyone tried this?

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20. QuietSeeker,

Feb 24, 2011 10:48 AM in reply to stuie2

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Hi Folks,

I've only been able to make this work by removing all other (than Thunderbird) registered email clients from the Windows 7 registry. I tried ALL of the suggestions people have made, but Acrobat (v10, now) seemed to have eyes only for Outlook on my machine.

I was finally able to have Acrobat use Thunderbird by deleting all other registered email clients from the registry (using regedit to find HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail) leaving ONLY Mozilla Thunderbird (the key name)... and Voilla... Acrobat will finally attach a file to a Thunderbird message window for sending...

Your mileage may vary, and you should back up your registry before messing around this way...

SJB

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21. Seb Organism Design,

Apr 12, 2011 10:22 PM in reply to stuie2

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A solution that worked for me, as posted by gertw22 here:

http://forums.adobe.com/message/3610561#3610561

I quote:

I found a way to make this work. It boils down to setting Thunderbird as default in a very specific way - even if you think it already is the default, it will only work in this way. I'm using Windows 7 Profssional and Acrobat Pro 9.0.

Here' how: Start > Default Programs > Set program access and computer defaults > Custom (expand this) > Choose a default e-mail program

Then, click on 'Thunderbird'. - 'Use my current email program' won't do it, even if Thunderbird is already your default.

I can now email my pdf documents from Acrobat.

Be careful, as some of the other answers here are really bad advice.

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22. Luffy_D_Monkey,

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Oct 21, 2011 2:19 AM in reply to stuie2

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Windows 7 64 Pro, Thunderbird 7.0 (updated recently) : the "publish form" is completely bugged.

Before reading solutions here : can't find mail program error messages (can't find my adress book in TB)

After applying the fix : set the by default programm forced on Thunderbird -> http://forums.adobe.com/message/3610561#3610561

Acrobat "resolves mail adress", then the submit button make a small dialog box appear (can't read anything in it). Nothing happens.

I can click and re-click several times, same "empty" or "not displaying a message long enough" dialog box keeps appearing. No forms sent whatsoever.

This is critical. I'm an ACI. I must set up a special training for one of our customers, about delivering forms. Ok, that issue is on my personnal computer, so far.

I may need to fix the install, or reinstall whatsoever, BUT : can I really come with that kind of answers in a classroom ?

"-Oh, and now publish the form, by clicking here..."

"-Oh, that doesn't work ? Hmmm, it's a known issue without any solution. Uninstall everything and reinstall everything, that should work (or not). Yeah, I know, it's Acrobat...

and no, sorry, I don't have time to uninstall an reinstall everything on all the computers in the classroom, sorry, it's the end of the day. Bye ! What ? You, students, think this

training was in fact useless ? Hm, you kinda of right...we spent a whole day setting forms, discussed how Acrobat is a cool software, and in the end our forms are good to be dropped to the trashcan."

May we have a answer from the Acrobat Team here ?

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Acrobat 9.1.2 and Thunderbird

Jun 10, 2009 5:53 PM

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