Skip navigation
Kristen2810
Kristen2810
Currently Being Moderated

Reviewer keeps freezing

Jun 11, 2009 10:32 AM

I am trying to run the Cap. 4 reviewer. I've had four other people comment in the file and I can open it, but then it freezes every time. I closed all my programs and I'm hard wired and that didn't make it go any faster. Then I moved it off the network to my desktop and that did nothing.

 

It's only 6,000 KB. Any ideas on what I should do to get this thing moving?

 

- Kristen

773 Views   6 Replies   Latest reply: Nick Ballinger, Sep 18, 2009 9:03 AM
 
Replies
  • macrofireball
    Currently Being Moderated
    1. macrofireball,
    Jun 11, 2009 11:34 AM   in reply to Kristen2810
    Report

    Hi Kirsten,

     

    I have seen this with the Adobe Reviewer as well. I am not sure what the reason for this is but apart from uniinstalling the Reviewer AIR app and re-installing it I think that you should report this issue to the Captivate team using the link I have included below.

     

    Adobe Captivate Feature Request/Bug Report Form

     

     

    Best - Mark

     

    Visit the macrofireball blog
     
    |
    Mark as:
  • Kristen2810
    Currently Being Moderated
    2. Kristen2810,
    Jun 11, 2009 11:38 AM   in reply to macrofireball
    Report

    Thanks Mark. I did submit a bug report to Adobe, but when I clicked send, it said "Page not found."

     

    That's my luck.

     
    |
    Mark as:
  • Kristen2810
    Currently Being Moderated
    3. Kristen2810,
    Jun 15, 2009 5:48 AM   in reply to Kristen2810
    Report

    Mark,

     

    I did put in an issue for this and then I uninstalled and reinstalled AIR. It worked really well the first time that I went through it, but now, it has completely froze again. I tried to reinstall again, but it doesn't work. I can't open anything in the reviewer at this point.

     

    - Kristen

     
    |
    Mark as:
  • Nick Ballinger
    Currently Being Moderated
    4. Nick Ballinger,
    Sep 16, 2009 7:35 AM   in reply to Kristen2810
    Report

    I had one reviewer complain about this as well - but I'm dealing with a pretty big file and I don't think his system has much memory...

     
    |
    Mark as:
  • petegm
    Currently Being Moderated
    5. petegm,
    Sep 16, 2009 2:21 PM   in reply to Kristen2810
    Report

    Hi. I've experienced this too in recent weeks.  I think we've acheived better performance through:

     

    1. Changing the Captivate Prefs > Publish Settings to Actionscript 3  (AS3)  - we did originally have this set to AS2

    2. Making sure that we had the latest Adobe AIR updates applied to the reviewers PC's.

     

    I'm not exactly sure now which of the above actually made the difference but we are having a better experience with this now

     

    Pete

     
    |
    Mark as:
  • Nick Ballinger
    Currently Being Moderated
    6. Nick Ballinger,
    Sep 18, 2009 9:03 AM   in reply to petegm
    Report

    Will have to test...thanks...unfortunitely my custom preloader is published

    to swf w/ AS2

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points