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lbbstar
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Protected page issue sony prs505 adobe DE

Jun 22, 2009 2:56 PM

I think I am having a similar problem as noted previously.  I have adobeDE 1.17.1.1085 and the sony prs505.  I can download books from the public library, see them (and read them) in AdobeDE and also in the sony ebook library when the reader is connected. ADE is authorized on my computer. However if I try to access the same book on the prs505 ereader it says "protected page!".  The book is listed on the ereader.  I have already completed the runaround between Sony and Adobe. Sony said contact adobe for info to authorize the reader.  I tried the CTRL/shift/E found here in the forum and it said it deauthorized my reader-so it must have been authorized (ugh).    My first book worked, the second did not and I though I had disconnected from the library too soon, but with this third book I realized it is an issue.  Does anyone have a solution?  Ideas?  I have only had the Sony for a month.

 
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  • Currently Being Moderated
    Jun 27, 2009 3:49 PM   in reply to lbbstar

    I am having the same problem and am losing my mind trying to figure this out.  Someone please help .

     
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    Jul 2, 2009 10:43 AM   in reply to Jackothgreen

    I'm having this issue with three ebooks (two epubs and one pdf, all DRM'd) I downloaded from the public library and transferred to my Sony PRS-505 from within Adobe DE.  There doesn't seem to be a pattern to when one of those ebooks will work, yet when I transfer either all of them at once or some of them, invariably some or all those ebooks won't work, showing the Protected Page! error.

     

    I'm using DE 1.7.1.1085.

     
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    Jul 7, 2009 12:29 AM   in reply to lbbstar

    I'm having the exact same problem. A week ago I downloaded 5 EPUBs with DRM from San Francisco public library. They transfered to the PRS505 and read fine. Today I downloaded 2 more books. They open fine in the ADE software. They will not open in the Sony Library ("This computer is not authorized to read these files"). They do not open on the Sony Reader ("Protected Page").

     

    It used to work, now it doesn't. The reader and ADE are both authorized.

     

    I have trouble tickets in with Sony and Adobe but I'm not optimistic.

     

    This is incredibly frustrating. ADE is the buggiest piece of software I've encountered in a long time, and we're held hostage to it because of DRM.

     
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    Jul 13, 2009 1:33 PM   in reply to lbbstar

    Good information, lbbstar.  I've found similar experiences as yours, although mostly it doesn't work in any combination.  I do agree that on rare ocassions, it does work by uploading just one ebook.  I do usually remove all ADE ebooks before uploading just one, hoping it'll work.

     
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    Jul 21, 2009 1:31 PM   in reply to lbbstar

    Here is what I hear from Overdrive today on the problem - no answer but they are clearly aware and possibly working on it.

    -----------------------------

    We are sorry for the trouble you are experiencing.  We are aware of the
    issue and apologize for the inconvenience and delay in getting back to
    you. We are working with the technology partners in play to determine
    the root cause of the issue and how to fix it. Thank you for your patience.

    Sincerely,
    The OverDrive Media Support Team

     

    MargaretJK

     
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    Jul 21, 2009 8:16 PM   in reply to MargaretJK

    Thank you so much for keeping me in the loop.

     

    Doreen

     
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    Aug 9, 2009 2:32 AM   in reply to lbbstar

    Thank you so much!!!   Using the info provided I "returned" my library books and borrowed books with all the same format  - all newly borrowed books work!!   I have had my 505 reader for less than 2 weeks and have a multitude of issues with ADE.  As much as I love my new reader, the frustration dealing with support from 3 different sources (4 including microsoft errors encountered) really makes me think I should have waited???

     

     

    ET

     
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    Aug 9, 2009 12:50 PM   in reply to etiessen

    Spoke too soon??  Up to the week hours of the nite and woke up this morning and couldn't open my borrowed books ..

     
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    Aug 28, 2009 8:38 AM   in reply to lbbstar

    I just downloaded 4 books from my public library (2 Epubs and 2 PDFs) and I am able to read them all!

     

    I received an email that there is a new 3.5 Sony ebook library at http://ebookstore.sony.com/download/ and I downloaded it.

     

    I used Internet Explorer to access my public library and checkout/download the book.  Firefox didn't work for me.

     

    Instead of bringing up Adobe Digital Editions, the download now starts up the Sony ebook library.

    You'll see the status icon circling on the left as the book is downloaded and then it will be added to the ebook library.

     

    You can drag/copy the book from the Sony ebook library library to your Sony reader shown on the left.  It does not need Adobe Digital Editions.

     

    All the books I copied are readable, none of them are shown as protected on my Sony 505.

     

    Susan

     
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    Aug 28, 2009 11:09 AM   in reply to bogeycorgi

    Yay! Such great news.

     

    Doreen

     
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    Aug 28, 2009 11:45 AM   in reply to no-spam666

    I've had a couple of times now where the Sony software has given an error message that it has "stopped working".  When that happens the books may go back to being protected.  However, it seemed to be ok if I restarted the Sony software, deleted them from my reader (using the Sony software) and then copied them over again. That happened when I was copying the fifth book.  You don't need to download again from the library.

     
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    Sep 10, 2009 9:34 AM   in reply to bogeycorgi

    This problem continues to happen, at least for me.  Everytime I download an Adobe ePub book from my library it opens OK on my computer but gives me the "Protected Page" error on my Sony PRS-505.  If I delete the book from the 505 and copy it over again it usually works but my most recent book had to be deleted/recopied 3 times before it would finally open on the 505.  I am using the latest Sony eBook Library, vers 3.0.00.08040, to manage my books but I also had the problem when I tried using Adobe Digital Editions directly.  It's very annoying to have to delete and recopy every book when you don't know if it worked until you disconnect the 505 and wait for it to refresh - only to find out it didn't work.

     
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    Sep 10, 2009 12:33 PM   in reply to joville141

    I've heard that this is a problem with Overdrive.

     

    I've been forced to remove the DRM from library books to get them to work.

     
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    Sep 17, 2009 11:52 PM   in reply to lbbstar

    <delete>

     
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    Sep 18, 2009 3:04 AM   in reply to gw-adobe

    I'm using Windows XP 3 and I don't have ADE installed, but I can still use

    Adobe DRM'd books using the Sony Library 3.0 software.

     

    Of course, YMMV!

     
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    Sep 28, 2009 12:28 PM   in reply to no-spam666

    Thank God I found this site. I thought I was the only one

    with an EPUB problem.

    This has been for months. I contacted Overdrive and they

    said they were aware of it. Ok.....

    I installed the newest firmware from Sony.

    Now I can access the Estore but can't access Elibrary.

    I was in email contact with Sony. They said I can't

    acess Elibrary because I have a 64bit PC.

    This is BS because I was using the Elibrary (64) since

    March and never had a problem until the newest firmware was downloaded.

    I told Sony it is ridiculous that I can make a purchase from the

    Estore (64) but can't open the elibrary.

    The brainiac suggested I do a hard reset on my reader. I reminded him

    I can't because I can't acess the Elibrary to reload.

    Everything worked well except for the EPub issue, and when I downloaded

    the newest firmware and can no longer acess the Elibrary.

    Sorry to ramble. Am PO'd.

     
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  • Currently Being Moderated
    Sep 28, 2009 12:59 PM   in reply to my9cats

    Me again. Just spoke with Jonathan from Sony.

    We undid the latest firmware and I can now access

    the Elibrary.

    I questioned him about the EPub/Overdrive problem.

    Sony is ware and is working with Overdrive.

    An email will be sent out when the fix is issued.

    I guess those who registered their reader will get them.

    It's weird. I can read the EPUB on my PC/DE. Just

    not on the reader. Oh well.....

     
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    Oct 5, 2009 3:10 PM   in reply to lbbstar

    It is now October and this cannot be fixed yet or it would not still be happening I have bought the new 600 in the Uk AND THINK LIFE IS TOO SHORT FOR ALL THIS RUBBISH AM RETURNING IT

    Chrissie

     
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    Oct 5, 2009 3:28 PM   in reply to CHRISSIEDAY

    I know it's frustrating, but the problem is with Adobe, not with Sony.

     

    I hate to say it, but I've been stripping the DRM from the books so that I

    can read them on my Reader.

     

    Dee

     
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    Oct 6, 2009 2:06 AM   in reply to no-spam666

    ok but how do I do this

    Chrissie

     
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    Oct 16, 2009 10:19 AM   in reply to lbbstar

    Since installing the latest Sony software I no longer have to use ADE  so obviously ADE is not the problem. If you read through the threads  - the issue apparently is related to Oblivion Data Management Rights for adobe epub formats.  (and Sony Reader compatiblility?!!)

     

    To avoid disappointment and frustration - I have given up entirely on adobe epub books distributed by my library.  (fortunately there are many more PDF titles available than epub.  For the last 2 months I have only borrowed pdf ebooks and have had absolutely no protected page issues. 

     

     

     

    ET

     
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    Nov 9, 2009 1:09 PM   in reply to CHRISSIEDAY

    I have been trying to solve this challenge (protected page issue) for weeks.  Can you advise how to strip the DRM.  Thank you very much for your reply

     
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    Nov 10, 2009 9:40 AM   in reply to bogeycorgi

    Is there really a version 3.5 of the Sony Reader Software?  I only see 3.0.01 from this link?

     
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    Nov 13, 2009 6:09 AM   in reply to sj34863

    I only see 3.0,01 too.  I am going to call Sony again and if I get a good

    update, will post.

     
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    Nov 17, 2009 1:12 PM   in reply to EileenRiehl

    Hi,

    I too have had some difficulty with the DRM eBook content from the Ottawa Public Library.  I was able to get it working just now on my PRS-505 by trying the suggestion to NOT use ADE but to go directly through the Sony eBook software.  After deleting the books that would not open, (on the reader itself since for some reason they don't show up in the computer view using the Sony ebook software), I re-downloaded the books by doubling clicking on the URLLink.acsm files that I had saved.  This kicked off a download process in the Sony software. Dragging and dropping these acsm files didn't accomplish much.  The books showed up in my Sony library and I dragged these onto the ebook.  And now they open.  I'm suspicious that the key attached to the ADE is different that that of my reader.  I didn't do anything special to synchronize them.  But now that I have a path, I don't see much reason to use ADE.  Even though it is has such a nice UI compared to the Sony eBook tool.  Now if I could only get this to work on my old PRS-500.

    /Mike

     
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    Nov 17, 2009 1:55 PM   in reply to mike_ottawa

     

     

     

    I have yet to get an answer to my ticket that I have open with Adobe, but this forum has been great.  I did as you suggested above (not using ADE) and I seem to be able to download and read borrowed books that are both PDF and ePUB formats.  I agree that there might not be much use for ADE, but for those books whose rights allow it, ADE gives you some print/copy commands that I don't think the Sony Reader software has. 

     

    I think the ability to "borrow" books from the library, just knocks the socks off of the Kindle and I was really disappointed when I had trouble with it.  But, so far, so good.

     

    If I ever get an answer from Adobe, I'll post it.

     
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    Nov 17, 2009 10:08 PM   in reply to sj34863

    I no longer have ADE installed on my computer, and my library books are

    working just fine with the Sony software.

     

    I agree that this feature makes the Sony reader much more appealing. I've

    saved a ton of money by borrowing e-books from the library.

     
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    Dec 2, 2009 5:10 AM   in reply to mike_ottawa

    Hi all,   I am hoping someone can provide additional guidance re not using Adobe Digital Editions as I am still tyring to download ebooks.   I removed ADE from my computer and saved a library ebook on my desktop (file extension is an ASCM) file.   I am not able to open file or move to reader.   If you could provide step by step instructions, it would be appreciated.

    Thank you in advance.

     
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    Dec 2, 2009 6:06 AM   in reply to EileenRiehl

    Hi,

    The acsm file I believe is only a link to the system that will generate and deliver the encrypted ebook file ("When you start to download an Adobe PDF a small file with the extension .acsm is first downloaded. This is used by Adobe Digital Editions to send the activation ID to the delivery server which will use that ID to generate an encrypted PDF eBook, which is then downloaded to your PC.").

    I have both ADE and Sony eBook apps on my laptop.  When I request an eBook from the library and download the .acsm, I don't save it but ask that the Sony eBook app execute on the file.  I use FireFox so this is the default method of asking to save or run.  It then shows up in my Sony eBook app and I can then copy it to my PRS-505.  I just did this 5 minutes ago and it still works.  I can open it either on my laptop or on my ebook reader.

    But, I believe that the publishers might have different eBook DRM rules for books.  Some may or may not allow transfer of copies from PC to reader.  Or restrict the number of times this can be done.

    I don't know if the Sony eBook reader needs the ADE app or some DLLs that come from that installation.

    Assuming you are on Windows, I would go to the "tools" menu on a folder, to to the tab "file types" (this will take some time to load),

    and scroll down to the extension labelled "ACSM".  Make sure this is related to your "eBook Library", which is how my Sony app is

    registered on my system (WinXP).

    Good luck!

    /Mike

     
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    Dec 2, 2009 6:29 AM   in reply to EileenRiehl

    What I have found is that:

     

    I have Adobe Digital Editions loaded on my PC, but it is not running.

    I have the latest Sony e-book software loaded and it is running.

     

    After selecting the "borrowed" library books and going through the checkout to download them, when I click "download", the Sony software downloads it to your e-book library and you can move the book to your reader from there.  I've tried this a few times and seems to work for both PDF and EPUB books.

     

    It seems to me that if the ADE software was actually running, ADE connected and downloaded the book rather than the Sony software and then I had significant problems transfering to the reader.  If the Sony software accepts the download, it seems to work fine.

     
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    Dec 8, 2009 5:19 PM   in reply to sj34863

    I have a similar problem with the prs300. I do not have ADE installed - only eBook Library. I can only get one library book to work on the reader at a time. I have to return the books and re-checkout to get a single book to work once I get the Protected Page message. I called Sony and they said they are working on the issue, but I don't have much confidence after reading this Forum.

     
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    Dec 9, 2009 1:53 PM   in reply to BillShip

    I received a msg this morning indicating Sony is upgrading their sony store site and there will be an update to the software after Dec 12th.  The intention of the update is to move towards epub format so I'm keeping my fingers crossed that the issue will finally be fixed.

     

    In the meantime, try borrowing books with the same format. (epub or pdf).  as per my previous post I only borrow pdf books (mixing epub and pdf gives inconsistent results) and can transfer all by library books to my reader without getting protected page situations.

     
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    Dec 9, 2009 2:05 PM   in reply to sj34863

    Hi, was is software release is on your reader.   Perhaps when Sony updates

    the ereader website tomorrow, my issue will go away!   Your process does not

    work on my reader.

     

    I do appreciate your reply.

     

    Thank you!

     
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    Dec 9, 2009 2:07 PM   in reply to etiessen

    Yes, Just sent you a message.   Keep your fingers crossed.....(ps nothing

    will work for me; tried your suggestion....)_

     
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    Dec 9, 2009 2:09 PM   in reply to BillShip

    Hopefully,  all will be resolved when they update the Sony site  on the

    11th!

     
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    Dec 9, 2009 2:11 PM   in reply to mike_ottawa

    Mike,   well I am hoping the Sony upgrade on the 11th will   be the fix.

    Will save your message for future reference.   I am determined to use the

    public library capability!

     

    Thanks again Mike.

     
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    Dec 15, 2009 1:59 PM   in reply to EileenRiehl

    Well - no luck with the new Sony software - I downloaded a purchased epub book (from new sony reader site) and it worked fine - added an epub library book which worked but my previous library books (pdf formats) became unusable (protected page) - I deleted all library books and re-transferred the PDF books.

     

    Wondering if there is a way for us (as a group) to get someone (Sony,Adobe or Overdrive) to address this issue?  Also, wondering if this issue is specific to PRS 505's?  or is it also an issue with the new ereaders??

     
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    Dec 15, 2009 4:29 PM   in reply to etiessen

    This is still a problem on the PRS-300 also. It seems to work OK when the books are in the same format. When I downloaded new PDF files from the library, the epub book from the library was unreadable; but the PDF files were both OK. Sony claimed to be working on the problem.

     
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