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Word pdf object problem

Jun 24, 2009 8:04 AM

Acrobat Pro 9.1/Word 2007/WXP

I have multiple users who are unable to open embeded PDF objects in a word document.  When they click the icon, they get "The program used to create this object is AcroExch.  That program is not installed on your computer...".  This problem didnt appear until we upgraded everyone to v9 but I cant say for sure they were embedding pdfs prior to that.

 

I have repaired Office 2007, reinstalled Acrobat Pro, confirmed that HKEY_CLASSES_ROOT\AcroExch.Document.7\shell\Open\command really is pointing to "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe" "%1" and that that app does run.  The users are able to open the actual PDF files.  Other PDFs embeded on the same document work.  This is not limited to just one PDF either, there are multiple embeded PDFs that are not working.  I have also noticed that sometimes the embeded PDF will open once, then if you close it and reopen it, Word gives you the same error.  How it can work one time and then tell me the it can find AcroExch the next I dont understand.  Ive also tried to open some of these documents with Reader 9 installed on a clean test PC and they do the same thing.

 

I considered the possibility that the doc was somehow corrupt but inserting the PDF into a new document has the same result.  Any ideas why it would tell me AcroExch is not installed regardless of whether Acrobat Pro or Reader is actually installed and why some embeded PDFs would work and some wouldnt?  If a reinstall of both Office and Acrobat doesnt fix this and it occurs on a clean install, how do I fix it?

 

Any help is appreciated. 

 

*** Update***

It would appear that if I open those specific PDFs in Pro, resave them, then reembed them in Word, this problem does not occur.  After inquiring further, those specific PDFs where created via a Sharpdesk scan from copier to PDF feature.  Why they can be opened with Reader/Pro directly but cant be opened as embeded PDFs in word without being resaved I dont know.      

 
Replies
  • Currently Being Moderated
    Nov 9, 2009 4:55 PM   in reply to ddewire

    Hi,

     

    I've just read your issue since I was experiencing the same problem. What I've done is removing the old key (AcroExch.Document) leaving the AcroExch.Document.7 alone.

     

    I've also removed AcroExch, and AcroExch.pdfxml to be sure and somehow I was able to attach and open files from MS word.

     

    I wish I have read your issue before, but I've just found the problem yesterday and solve it today starting with your hints.

     

    Thanks!

     
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  • Currently Being Moderated
    May 17, 2010 9:42 PM   in reply to ddewire

    I know this is an old post but we have been experiencing the same problem since rolling out reader 9.3 on PCs that did not have a previous version of the Adobe Reader.

    Found the solution was some missing registry entries (below)...  Hope it may help someone.

     

    [HKEY_CLASSES_ROOT\AcroExch.Document\CurVer]
    @="AcroExch.Document.7"

    [HKEY_CLASSES_ROOT\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}]
    "AppID"="{B801CA65-A1FC-11D0-85AD-444553540000}"
    @="Adobe Acrobat Document"

    [HKEY_CLASSES_ROOT\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\AuxUse rType]

    [HKEY_CLASSES_ROOT\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\AuxUse rType\2]
    @="Acrobat Document"

    [HKEY_CLASSES_ROOT\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\AuxUse rType\3]
    @="Adobe Acrobat 8.0"

    [HKEY_CLASSES_ROOT\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\DataFo rmats]
    @=""

    [HKEY_CLASSES_ROOT\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\DataFo rmats\GetS et]

    [HKEY_CLASSES_ROOT\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\DataFo rmats\GetS et\0]
    @="Embed Source,1,8,1"

    [HKEY_CLASSES_ROOT\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\DataFo rmats\GetS et\1]
    @="14,1,64,1"

    [HKEY_CLASSES_ROOT\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\DataFo rmats\GetS et\2]
    @="8,1,1,1"

    [HKEY_CLASSES_ROOT\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\DataFo rmats\GetS et\3]
    @="Link Source,1,4,1"

    [HKEY_CLASSES_ROOT\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\DataFo rmats\GetS et\4]
    @="NotesDocInfo, 1, 1, 2"

    [HKEY_CLASSES_ROOT\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\DataFo rmats\GetS et\5]
    @="NoteshNote, 1, 1, 1"

    [HKEY_CLASSES_ROOT\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\DataFo rmats\GetS et\6]
    @="3, 1, 32, 1"

    [HKEY_CLASSES_ROOT\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\DataFo rmats\GetS et\7]
    @="2, 1, 16, 1"

    [HKEY_CLASSES_ROOT\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\DataFo rmats\GetS et\8]
    @="Rich Text Format, 1, 1, 1"

    [HKEY_CLASSES_ROOT\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\Defaul tExtension ]
    @=".pdf, PDF Files (*.pdf)"

    [HKEY_CLASSES_ROOT\CLSID\{B801CA65-A1FC-11D0-85AD-444553540000}\Defaul tIcon]
    @="C:\\WINDOWS\\Installer\\{AC76BA86-7AD7-1033-7B44-A93000000001}\\PDF File_8.ico ,0"

     

    ..ooOOoo..

     
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  • Currently Being Moderated
    Jul 13, 2010 1:05 PM   in reply to rdouch

    I have this exact same issue on a couple systems.  Both are XP Pro SP3 running Office 2007.

     

    I haven't been able to find a permenant fix, however, a workaround that I found is to leave Adobe Reader running empty and then try opening the PDFs and they work perfectly fine.  If Adobe Reader is not running in the background I get the error again.

     

    "The server application, source file, or item cannot be found. Make sure the application is properly installed, and that it has not been deleted, moved, or renamed."

     

    I cannot reproduce this issue on my own system running the same software.

     

    Has anyone else found a fix?

     
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  • Currently Being Moderated
    Jul 15, 2010 8:50 AM   in reply to galaxy2002

    I was able to resolve this on my own.

     

    The fix:

     

    -uninstall Adobe Reader 9.3.3

    -install Adobe Reader 8.x (I used 8.1.1)

    -issue is gone

    -upgrade back to Adobe Reader 9.3.3

    -issue is still gone

     

    Seems that the newer Adobe Reader installer may be missing some registry keys.

     
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  • Currently Being Moderated
    Jan 6, 2011 6:08 AM   in reply to ddewire

    We've got thousands of documents that don't work as of Reader 9.x because of this bug.  Has anyone found an easy fix for Windows 7?  I tried the registry keys mentioned previously, but they did not help.  I'd prefer not to have our standard install procedure to be "install Reader 8 and then upgrade to reader X"...

     
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  • Currently Being Moderated
    Feb 25, 2011 5:58 AM   in reply to ddewire

    We have experienced a similar problem recently and while the answers provided seem to address the issue, a much simpler solution can be found on http://community.spiceworks.com/topic/119912.

     

    We have tested this within our environment and it worked perfectly first time...

     

    Disabling Protected Mode in Adobe Reader X

    1. Open Adobe Reader X.
    2. From Edit menu select Preferences, Preferences dialog box appears.
    3. Select General category on the list, uncheck or remove tick mark for “Enable protected mode at startup”
    4. Simply Close and reopen the application and the embedded object should now open perfectly
     
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  • Currently Being Moderated
    Mar 4, 2011 12:20 AM   in reply to Rhobyte

    Hello,

     

    we already deployed Adobe Reader X and getting phone calls about this problem.

     

    Is Adobe aware of this problem and will there be a fix ? Would be nice if someone of the Adobe support team could reply to this thread.

     

    Greets

    Stephan

     
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  • Currently Being Moderated
    Mar 4, 2011 11:37 AM   in reply to Rhobyte
    Feb 25, 2011
    Re: Word pdf object problem

    We have experienced a similar problem recently and while the answers provided seem to address the issue, a much simpler solution can be found on http://community.spiceworks.com/topic/119912.

     

    We have tested this within our environment and it worked perfectly first time...

     

    Disabling Protected Mode in Adobe Reader X

    1. Open Adobe Reader X.
    2. From Edit menu select Preferences, Preferences dialog box appears.
    3. Select General category on the list, uncheck or remove tick mark for “Enable protected mode at startup”
    4. Simply Close and reopen the application and the embedded object should now open perfectly

     

    This has done the trick!! adobe 9.x worked fine recent upgrade to X caused an issue and the above resolved it. Thanks!

     

     

     

     
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  • Currently Being Moderated
    Mar 5, 2011 2:54 AM   in reply to justinjaw

    Thanks. I can read.

     

    But i want to use this security feature and don't want to disable it.

     

    Greets

    Stephan

     
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  • Currently Being Moderated
    Apr 28, 2011 7:29 AM   in reply to Stephan Gee

    I too am having this problem, and the easy fix of turning off the protected mode on startup is not working for me

     

    We are using Office 2010 x64 along with Adobe Reader X, both fully updated.  All on a Win 7 x64 machine.  We have several computers with this issue.  I have played around with the registry settings on one of the machines, that did sort of get around the problem.  It did allow an Adobe pdf file to be inserted, but it only allowed one page at a time to be inserted, which is of little use if you are inserting a lot of large pdf files.

     

    In addition, the registry hack that appears to have worked for one machine is not functioning on the others

     
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  • Currently Being Moderated
    Apr 28, 2011 7:53 AM   in reply to Stephan Gee

    Looks like the fix is coming on June 14th, if the schedule holds:

    http://www.adobe.com/support/security/bulletins/apsb11-08.html

     
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  • Currently Being Moderated
    Apr 28, 2011 8:45 AM   in reply to BZ_Matsky

    Not sure if its me being a little slow, but I cannot see how that link relates to the issues we are having.  There does not appear to be any mention of linking objects into Word at all.

     
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  • Currently Being Moderated
    Jun 20, 2011 5:26 AM   in reply to Threepe

    Downloaded Reader version 10.1.0 on 15-June-2011 and it solved the problem for me (with Protected Mode at startup enabled).

    David

     
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  • Currently Being Moderated
    Jun 28, 2011 2:59 PM   in reply to ddewire

    This resolved this problem for me:

    1. Click Edit > Preferences...

    2. Click General

    3. Click Select Default PDF Handler

    4. Select Adobe Product: Adobe Reader X (10.0.1)

    5. Click Apply

     
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  • Currently Being Moderated
    Aug 11, 2011 6:48 AM   in reply to ddewire

    I'm still having this problem.

    I've updated to 10.1.0, I've tried unchecking the "Enable Startup" option, I've tried the advanced option one where I select Adobe 10.1.0 as my default.

     

    I still can't embed a PDF in a word document and receive the same error as when we had Adobe 9.

     

    Anyone have any other ideas?

     

    Thanks in advance,

    Cheryl

     
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