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Before you post...

Jul 1, 2013 7:44 AM

Help us to help you!

You are most likely here with a problem that needs solving. Of course you can just post your issue and wait for someone to come along and supply an answer. But please take a moment and read these "rules of the road". They have been designed to help you get the right answer fast.


Please observe these simple suggestions before you post:

 

Search before you post

The time of those who voluntarily support the forums is limited. Help them by seeing if the question has been asked and answered before.

 

As you type the search term, you will see a list of topics appear that may contain the link to just what you are looking for. Otherwise click the links to show all the results or limit the list to just threads in the forum category you are searching in.


Please note that during your search, you may find similar questions. Please resist the urge to simply append your question onto an older post you found while searching. Odds are that if a question has been asked more than a month ago and it hasn't been answered by the time you found it, there is no answer. Please ask your question in a totally new thread of its own.

 

It also means you get a quicker answer.

 

There is a video on searching at http://forums.adobe.com/docs/DOC-1021

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Choose ONE category, post a SINGLE time, then exercise patience.

We realize that you are anxious and are hoping for a fast answer. And we really do our best to provide answers as quickly and accurately as we can.

 

What happens if you post multiple times in different categories is that one person may respond to one post while someone else responds to the other, both giving different and sometimes conflicting answers. The whole thing gets messy and you are no nearer to getting a good answer. It wastes everyone's time and doesn't help you.


The next person that comes along with the same problem finds a solution that may not be the best one. They will not search further and will go away disappointed. Another time that person could be you!


Don’t sweat whether you have posted in the correct category for your question. Do the best you can. If it’s in the wrong category, we can move the post to the appropriate forum if it fits better there.


If you don't get a reply within a reasonable time, it may just be that nobody has an answer. If you think it is because your post is in the wrong category, add another post to the thread asking the administrators to move it.


The categories are described in this post.

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Include the Edition and Version.

Edition

RoboHelp HTML or RoboHelp for Word


Version
RoboHelp 7, 8, 9 or 10.


Please tell us up front what you are using. Too often the answer is delayed by us having to ask for that information because providing the correct solution depends on it.

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Make sure your wording is clear.

Examples of bad wording:


"I clicked Finish in the layout wizard but no help was generated."

 

Something like the above would cause the following questions to be raised:

  • Did it start and then hang?
  • Was there an error message?
  • Was there any information in the Output pod?

 

Posting a subject line of NEED HELP!!! or RoboHelp Sucks Cheese!!!

 

Subject lines such as these don't help us easily determine if we are able to help you. Please be respectful of everyone's time and use a meaningful subject line.

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Avoid comparative terms.

State 5,000 topics rather than "my project is large".

 

Too often we see people refer to their "large" project when talking about a project with just a couple of hundred topics.

 

Believe us, that is not large.

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Include screenshots where this helps. Use the camera icon rather than attaching the image.

For example:

BPCamera.png

If you add an image using the camera icon, it appears in your post immediately.


If you use the Attach Files link below the post area, the attachments are queued and must be approved by a forum admin in order to see them.


Guess which way gets you a quicker answer?

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Don’t insert your E-Mail address.

Remember that the forums are searchable using Google, YAHOO or other search engines.


This means you open yourself up for spammers to harvest your address.


You really don’t need more unwanted E-Mail messages from the dying millionaire in the Nigerian hospital do you?

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It is our sincere hope that these tips will help you get the most out of your forum experience!

 

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