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Rick,

I didn't have any luck with what you referred me to, but a possible solution dawned on me yesterday. I moved all of my files (including my welcome screen) file into one directory (Modules), and created a redirect html file that started up the Welcome page in the Modules directory. I changed my Proceed buttons in the Welcome page to point to to the module menu page in the same directory. The redirect works fine, but again, as soon as I move any of my files to a different location, none of the hyperlinked buttons to other files works. I don't recall having this problem before. This should not be a difficult task, yet it's causing me to pull out my hair. As long as a have relative links to files in the same directory, why would it matter if you move the files to a different location?

Frustrated,

Kristi

Rick, I'm using Cap 4. I downloaded the patch, and when I install it it tells me that Adobe Captivate 4.4.01 has already been installed. Is this the update that I need to get rid of this problem, and if so, any ideas why I am  still having it?

Kristi L. McFadden

Instructional Systems Designer

A. Harold and Associates, LLC

(757) 430-8202 (Home/Office)

(757) 646-5046 (Cell)

kmcfadden@aha-llc.com

Rick, I've been on the phone with technical support for the past hour and they have been zero help, other than saying that this issue will be taken to the next level and they might be able to get back to me by Tuesday or Wednesday (which is no help when my customer is wondering why it's taking me so long to deliver them the course on a CD). They didn't seem to think there was even a fix to it because it breaks the links. I find that hard to believe that anyone who uses Captivate to produce a product is likely going to want to move it to a location other than where they develop it. This seems like such an easy thing to do, yet no luck.

Here is my course structure:

The Start_Here.htm is a redirect file that opens the welcome screen in the Modules folder. The welcome screen hyperlinks to the Module Menu (htm and swf), which in turn, opens Module 1 (htm and swf). Here are my settings for one of the hyperlinked buttons. As I said before, this works fine and dandy until I move the location of the files to a different place on my hard drive, a CDROM, or another computer. I'm in a panic and quite frustrated. Any help would be GREATLY appreciated!

Rick, thanks for your reply.

I'm am really stressing out about all this. I can't understand why three months ago, I could have a person remotely download my course on to their computer, and have all the links work perfectly, and now three months later (when I haven't even made any changes), all the links don't work. This seems like a very basic and common thing to do. And the recent patch is even supposed to address this very problem it sounds like. I even tried uninstalling, and reinstalling...not luck. My company's reputation (and my own rep) is on the line here. Because our customer is a military institution, they are limited to applications that can be loaded on their system, so, I can't have them download this Server 2 Go application, nor should I have to ask them to adjust their Flash settings. This is a simple course with basic html and swf file structure...the most basic structure possible, so I can't understand why reputable product like Captivate can't accommodate these file links. Am I the only one with this problem, or is it a common problem? I am by no means busting on you...you have been the ONLY person that has been helpful in this situation, and I appreciate your help tremendously...just trying to get down to the root of it.

Sweating bullets,

KM