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How to Get Help Quickly

Aug 16, 2009 12:38 AM

This is a user-to-user forum. Unless you see EMPLOYEE under a screen name, you should assume the poster is an upaid volunteer. Everyone's time is valuable, including yours. The following tips will help you get answers more quickly:

 

DO

  • Check the Dreamweaver FAQ. The answer to your question might already be there.
  • Give your post a meaningful subject line, indicating of the nature of the problem.
  • Give sufficient details (such as operating system, browser, hardware platform, and other relevant information) for others to understand the nature of the problem, but don't go overboard. Short, focused questions tend to get answered more quickly.
  • If your problem concerns a web page that doesn't display as expected, upload the page to a public website and give the URL. But don't post links to anything you don't want indexed by a search engine. Create a test folder on the site, and remove the page when the problem has been solved.
  • Give details of any error messages.
  • Say briefly what you have done to try to solve the problem yourself.
  • If your question involves a database or server-side technology, such as PHP, ColdFusion, or ASP, say which one, and include it in the subject line.

 

DON'T

  • Don't post a series of questions in a single post. Splitting them into separate threads increases your chances of a quick answer.
  • Don't repeat the same question in different forums, as this makes it harder for both you and those trying to help you to keep track of progress. Duplicate posts will be deleted.
  • When someone has answered your question, don't start asking more questions in the same thread. Keeping threads separate with clear subject lines makes it easier for others who might have the same problem to find the information they need.
  • Don't be impatient. If you don't get an answer in 24 hours, post a follow-up question in the same thread, asking if you need to give more details. The lack of replies might also indicate that no one else knows the answer.\
  • Don't hijack existing topics by replying with unrelated questions or suggestions. Start a new discussion thread so your question stands out.

When your question has been answered

If you started the thread, buttons like those in the following screenshot will appear at the bottom of each reply. Use these buttons to indicate that you have been helped or that you have received a satisfactory answer. You can choose up to two answers as "helpful" and one as "correct". Once selected, you cannot change your mind. Marking answers like this helps others identify solutions to their own problems.

correct-helpful_answer.png


Quick links

Dreamweaver general forum

Dreamweaver FAQ - solutions to common problems

Dreamweaver application development forum - for questions about PHP/MySQL, ASP, ColdFusion

ADDT forums - for questions about the Developer Toolbox

Spry forum