Skip navigation
GDEdwards
Currently Being Moderated

Acrobat Pro Extended 9.0.0 Admin Install Update

Aug 4, 2009 6:34 AM

Hello

 

I am trying to update our deployment of Acrobat Pro Extended 9.0.0 to the latest patch, 9.1.3.

 

We are not deploying the updates via Group Policy, as our deployment of Acrobat Pro is "on demand", therefore I initially wish to update the administrative installation point.

 

I feel it important to point out that our software was downloaded from the Adobe Licensing site, and is not copied off any CD/DVD media.

 

My basic process here is:

 

Download the patch files for Acrobat Pro Extended for Windows, from Adobe:

 

  • AcroProExUpd910_all_incr.msp (no longer easily found on Update site as downloadable at the time of this post)
  • AcrobatUpd911_all_incr.msp
  • AcrobatUpd912_all_incr.msp
  • AcrobatUpd913_all_incr.msp

 

Of which, based on the article at http://kb2.adobe.com/cps/498/cpsid_49880.html I understand that:

 

  • 9.1.0 is a quarterly update
  • 9.1.1 is a security update
  • 9.1.2 is a quarterly update
  • 9.1.3 is a security update (assumed, as it came out in the wake of current security fixes)

 

Therefore, I think I need to update my AIP to 9.1.0, then to 9.1.2 (acceptable according to the release notes for this patch) and then to 9.1.3, thus completing my task.

 

My problem comes from running the patches on the AIP.  Normally I use a customised installation, but to rule that out, I am ONLY using the downloaded software - no local customisations applied using the Adobe Customisation Wizard.

 

Patching the 9.0.0 version to 9.1.0 using msiexec /a Acro3D.msi /p AcroProExUpd910_all_incr.msp WORKS!  Setup completes, no errors.

Patching the 9.1.0 version to 9.1.2 using msiexec /a Acro3D.msi /p AcrobatUpd912_all_incr.msp FAILS!  Setup reports a missing file in the Data1.cab, interop.adobepdfmakerx.dll.  Google search reveals unlikely sources to download this missing file.

 

Patching cannot continue, as 9.1.2 is a pre-requisite to 9.1.3.  I have the same problem with applying 9.1.1, though the above KB article made me ignore trying to get that to work.

 

Does anyone have any advice where I am going wrong?

 

Thanks!

 

UPDATE:

 

After more digging around, it seems that the 9.1.x updates are only for Pro and Standard, whereas the 9.1 update is explicitally for the Pro Extended product.

 

All 4 patches will patch an "installed" version of the Acrobat Professional Extended product, however the 9.1.2 update will not patch the administrative installation point, presumably because of the different version (Pro or Standard patch, not Pro Extended patch), resulting in the error of the missing file.

 

The Adobe Security Bulletin clearly says the patches are available for Standard, Professional and Extended, yet the patches dont seem to work!  This is just nuts!

 
Replies
  • Currently Being Moderated
    Aug 4, 2009 12:18 PM   in reply to GDEdwards

    "Patching the 9.1.0 version to 9.1.2 using msiexec /a Acro3D.msi /p AcrobatUpd912_all_incr.msp"

     

    Have you tried that command with a /qb at the end yet? Are you certain your AIP has not been taken to 9.1.1?

     

    As for going to 9.1.3 I'm still trying to get that one going.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 5, 2009 8:51 AM   in reply to GDEdwards

    The frustration is completely appreciated. According to Adobe's own docs I should be able to make an AIP of 9.0.0->9.1.0->9.1.2->9.13 but the installer process inexplicably won't go. I'm almost to the point of quitting work on it and just waiting for the next quarterly update.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 5, 2009 1:21 PM   in reply to GDEdwards

    I have been wrestling with this for the past few days as well.  Upgrading from 9.0 to 9.1 using AcroProStdUpd910_T1T2_incr.msp works fine.  Upgrading from 9.1 to 9.1.2 using AcrobatUpd912_all_incr.msp fails with that same error 1334 "The file interop.adobepdfmakerx.dll cannot be installed because the file cannot be found in cabinet file Data1.cab".

     

    Any help would be appreciated, friendly bump.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 19, 2009 3:36 PM   in reply to GDEdwards

    I am having the same problem.  I found a workaround though.  If you download the Acrobat 9.0 pro trial version, extract everything and then apply patches 9.1, 9.12, 9.13 - everything works.  Next I will use the customization wizard to embed serials and such.

     

    Good luck.

     

    Update I can't duplicate this again.... But I swear it worked once; all three patches to an admin install of the trial download.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 20, 2009 2:25 AM   in reply to GDEdwards

    I had the exactly same problem. After struggling for hours i finally found a working solution.
    It seems that the sequence numbers in the msi-file 9.0.0 are not correctly adjusted by the 9.1.0 Patch!
    One way as a workaround is removing the disturbing rows with a msi-editor.

    Important note: This solution concerns only media kits carrying Acrobat Versions 9.0.0. Higher versions 9.1.0 do not show the described problem with error 1334.


    Furthermore, the 9.0.0 Serial won't work for 9.1.0. You will need upgraded serials!!

     

    First, patch Acrobat from 9.0.0 to 9.1.0 using Patchfile AcroProStdUpd910_T1T2_incr.msp
    (msiexec /a acropro.msi /p AcroProStdUpd910_T1T2_incr.msp)

    To avoid error 1334, Use the msi-editor ORCA (Easy to find via google) and open the currently patched acroXXX.msi Version 9.1.0

    In ORCA: Navigate to the table: File and find then following entries (use the find-function in menu)

     

    to upgrade to 9.1.2...delete the row...
    interop.adobepdfmakerx.dll (AutoCad 2009 AddOn)
    Right-Click and Delete the entries by choosing "Drop-Row" - confirm the warning and save the package

    now you are able to patch the administrative image with AcrobatUpd912_all_incr.msp.
    (msiexec /a acropro.msi /p AcrobatUpd912_all_incr.msp)


    to upgrade to 9.1.3..
    Navigate to the table: File

    In table "File", sort the rows by "Component"

    Scroll down to Component(s) "Acrobat_Navigators_MultiLingual" (remove all component-entries)
    (e.g. adobegridfilepreview.nav, AdobeGridSidebar.nav ...)
    Use Strg-Shift-X to delete all marked entries at once

    Scroll down to Component(s) "PDFMaker_AutoCad_2009" (remove all component-entries)
    (e.g. pdfmacad.arx, acrobatacadic.arx, acrobatacadic.dbx...)
    Use Strg-Shift-X to delete all marked entries at once

    Scroll down to Component(s) "rtpdll" (remove the entry with patchw32.dll)
    (e.g. Patchw32.dll)

    Scroll down to Component(s) "UpdateFiles_910" (remove all component-entries)
    Delete all component-files named "UpdateFiles_910"
    Use Strg-Shift-X to delete all marked entries at once

    Scroll down to Component(s) "UpdateFiles_912" (remove all component-entries)
    Delete all component-files named "UpdateFiles_912"
    Use Strg-Shift-X to delete all marked entries at once


    Save the package!

    Now you are able to patch the administrative image with AcrobatUpd913_all_incr.msp to the most current version.
    (msiexec /a acropro.msi /p AcrobatUpd913_all_incr.msp)

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 11, 2010 10:09 PM   in reply to GDEdwards

    This is pathetic.  This will probably 3 hours of my life I'll never get back but I am "curious" how adobe will spin this.  Will attempt to contact support, and perhaps, as a last restor sales (funny how that seems to get actual results sometimes when all else fails).

     

    MSI surgery should not be necessary on commercial products - or maybe you don't get what you pay for.  Linux is looking better and better all the time.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 15, 2010 1:26 PM   in reply to ChrisNoyes

    This made me nuts.

     

    Copy the installer files to a dir on your local system.

     

    Create the initial AIP.

     

    CHANGE TO THE AIP DIRECTORY!!!!!!

     

    use the PATCHAIP=1 argument.

     

    Here's a batchfile I put together for future reference.  Change dir names, etc according to your environment.  If adobe releases another quarterly update you will have to build it from scratch again.  With a batch file no big deal.

     

    Copy installer files to C:\AcrobatPro9

     

    C:
    cd\AcroBatPro9
    md \AcrobatPro9AIP
    start /wait msiexec /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP /Liv c:\AcrobatPro9AIP\install900.log /qn
    cd \AcrobatPro9AIP
    start /wait msiexec /p c:\AcrobatPro9\AcroProStdUpd910_T1T2_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install910.log /qn
    start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd912_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install912.log /qn
    start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd920_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install920.log /qn
    start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd930_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install930.log /qn
    start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd931_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install931.log /qn

     


    Run the acrobat customization wizard to create your transform and copy to the AIP dir.

     

    If anyone sees any potential pitfalls here please let me know.  Thanks very much to Nick on the appdeploy.com folder for pointing out that you need to run the patches FROM THE AIP DIRECTORY.

     

    And Adobe - no thanks at all.  Perhaps you would consider updating the KB?

     

    Message was edited by: ghbpiper Missed the TARGETDIR parameter on the first patch application line - sorry if this messed anyone up.

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 16, 2010 1:24 AM   in reply to ghbpiper

    Thank you ghbpiper, that was simply gold.

    I've been in contact with Adobe support several times.....invane!

     

    How/where did you find the answer?

     

    cheers m8

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 16, 2010 9:32 AM   in reply to Maseol08

    Not from adobe support.    Someone clued me in to be sure to change dir's when building the AIP.  f-ing

    ridiculous.

     

    FWIW I did the 9.3.2 last night using this process, installed this AM.  works fine.  Be sure to make the adjustments in the MST (using the customization wizard).

     

    I'm rolling out to 20 systems this morning (we use the KBOX appliance from kace) - it''l take awhile cuz it's so f-ing huge, but it should get there eventually.

     

    Why oh why do system designers labor under the delusion that we all have unlimited storage and bandwidth?  I remember when acrobat was a fairly lightwieght app.

     

    Good thing I'm not bitter.

     
    |
    Mark as:
  • Currently Being Moderated
    May 3, 2010 12:44 AM   in reply to ghbpiper

    @ghbpiper, i'm curious on the AIP.

     

    i've successfully created AIP from v9.0.0 Pro Extended.

     

     

     

    If I install v9.0.0 from AIP, every references to it shows as "Pro Extended" except the About box (which shows as "Standard" with the "Standard splash image").

     

    Shortcuts, start menu, add/remove entry, etc. etc. are correctly listed as "Pro Extended".

     

     

    Now, I retested this by installing from the source (setup.exe with data1.cab, etc. etc.). Installation went as usual and the splash & About box shows "Pro Extended").

     

     

    Now I am very curious why with the same source but different packages (AIP vs packed) generates different splash screen & About box.

     

     

    FYI, in both cases, the product key is the same.

     

     

     

    Have you or others encountered this (installing from v9.0.0 AIP gives you Standard splash/about box)?

     

     

    thx for the AIP batch scripts

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 10, 2010 6:32 AM   in reply to GDEdwards

    I ahve a new Acrobat Pro Extebded

    9.0.0 and I am running windows 7. I cant

    update anything and when I go into the help menu and select the updates it tells me I am

    not on line etc.

     

    I have tried and downloaded the updates and just cant install as it tells me the programme is missing etc etc.

     

    All I want is a programme that works and i cant be done with all the tech talk as all i am is a user and run programmes that do the job. can any one advice what I can do next with out have to be a programmer.

     

     

    David

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 3, 2010 12:56 PM   in reply to ghbpiper

    Thank you so much, ghbpiper!!  We've been spitting blood for weeks trying to get this to work.  We were able to patch all the way through 9.3.4 using this batch technique.

     

    Kudos to you and a big fat to Adobe.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 3, 2010 1:23 PM   in reply to PaulErbe_We

    Well thats one reply

     

    Come on Adobe whats the fix to the problem.

     

    Some one out there whats is happening

     

    David

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 3, 2010 4:31 PM   in reply to davidlimcg

    Sorry no clue (also for not visiting this thread, in a way.  I'm trying to put the pain of dealing with this bloated pile of shite behind me).

     

    At any rate I have not run across that issue.  After this I'll be ecstatic if we never buy another adobe product again.  I'm also convinced that the windows registry is the worst piece of system design to come down the pike.  That and adobe's way of storing stuff in it.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 3, 2010 4:41 PM   in reply to david.morgan

    Sorry David.

     

    Believe me I would have been thrilled to not have to jump through all the hoops.  But everyone HAD to have the REAL ACROBAT.

     

    Find an alternative to acrobat?  Depending on what you need to do, there are plenty of free tools out there for creating PDF's.  Most function as print drivers, so you basically "print" your docs to a .pdf file.  Pretty simple.

     

    That said, and without much (any) win7 experience, it sounds more like a permissions/firewall problem.  Or even something as simple connectivity.

     

    Can you post the error message in it's entirety?  If you're using the builtin update function you should not need to download all the updates.

     

    The other option is to use the above batch method.  I'll grant you it's a pain (Adobe, are you listening?  Have not seen much evidence yet that you are...) But it does do the job.

     

    Good luck

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 9, 2010 2:44 PM   in reply to ghbpiper

    The kb note 49880 has been udpated several times recently. Also note that all enterprise doc is currently being rebuilt from the ground up. From the Enterprise resource portal (http://kb2.adobe.com/cps/837/cpsid_83709.html) you can find the main enterprise libraries and tools. It links to an Enterprise Admin Guide (nascent but rapidly evolving) and the Administrator's Information Manager (AIM). AIM is an AIR application that contains several several items, including a Preference Reference which documents over 300 registry keys.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 18, 2010 10:26 PM   in reply to bprentice

    I've similar problem. Can you eleborate a little more on what is "a /qb at the end yet"? Appreciate your advice.


     
    |
    Mark as:
  • Currently Being Moderated
    Sep 20, 2010 7:18 AM   in reply to Julie Mcmurray

    Qb is basic interface no cancel.

     

    Google msiexec qb

     

    Jefferson K Davis

    Technology and Information Systems Manager

    Standard School District

    1200 North Chester Ave

    Bakersfield, CA 93308

    661.392.2110 ext 120 (office)

    661.392.0681 (fax)

    http://district.standard.k12.ca.us

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 17, 2011 3:44 PM   in reply to ghbpiper

    ghbpiper, thank you for the batch file. It saves me a lot of time.  I changed and used your batch file to patch Acrobat 9 Standard, but after patching and installing from the AIP, the version number is still showing 9.0.0.  Does anyone know why this might be happening?  It is as if it was not patched at all.

     

    Thank for your help with this

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 30, 2011 7:56 PM   in reply to Cspin2

    same here.. the batch file is god sent. Have you tried closing down the program and opening it again? how to lose cellulite

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 4, 2011 12:34 AM   in reply to Julie Mcmurray

    The patch file seems to work, at least for the CS4 9.0.0 automatic update suite.

     

    Regards,

    Lewis

    link building

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 6, 2011 10:44 AM   in reply to Cspin2

    My pleasure...

     

    BTW - here's an update to 9.4.5

     

    C:
    cd\AcroBatPro9
    md \AcrobatPro9AIP
    start /wait msiexec /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP /Liv c:\AcrobatPro9AIP\install900.log /qn
    cd \AcrobatPro9AIP
    start /wait msiexec /p c:\AcrobatPro9\AcroProStdUpd910_T1T2_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install910.log /qn
    start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd912_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install912.log /qn
    start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd920_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install920.log /qn
    start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd930_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install930.log /qn
    start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd932_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install932.log /qn
    start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd933_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install933.log /qn
    start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd940_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install940.log /qn
    start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd942_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install942.log /qn
    start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd943_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install943.log /qn
    start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd944_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install944.log /qn
    start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd945_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install945.log /qn


     

    And the installer is this:

     

    rem @echo off
    net use q: \\control\software\AcrobatPro945AIP <password>/user:<user>
    q:

    REM Kill the previous version.  May augment this to remove the program directory as well.  Why use a scalpel when you have a chainsaw handy?
    start /wait msiexec /x {AC76BA86-1033-0000-7760-000000000004}  REBOOT=REALLYSUPPRESS /qn
    start /wait msiexec /i AcroPro.msi TRANSFORMS=AcroPro.mst ALLUSERS=1 REBOOT=REALLYSUPPRESS /qn
    c:
    net use q: /delete

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 6, 2011 10:45 AM   in reply to ghbpiper

    Hey Adobe,  could you make this process any more tedious?

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 6, 2011 11:01 AM   in reply to ghbpiper

    Oops.  Do not install 9.4.3 or 9.4.4.  They're security updates.

     

    REM these are security updates.  Cannot install between quarterly updates.  Another "feature"
    REM start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd943_all_incr.msp /a  AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install943.log  /qn
    REM start /wait msiexec /p  c:\AcrobatPro9\AcrobatUpd944_all_incr.msp /a AcroPro.msi  TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install944.log /qn

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 8, 2011 9:16 AM   in reply to Cspin2

    When you create the AIP, are you saving logs?  Lines that mention "wrong version" or simlar are clues to having tried to install a quarterly update on top of security updates (Why any decent developer would consider this acceptable product behavior is beyond my understanding).  Adobe, your project managers need to get on the ball here.  Easier updates, REGARDLESS of prior version.  You do it with the reader product, why not this?  We've NEVER gotten a clear explanation, which makes me suspect a disproportionate involvement of marketing/legal staff in product development and packaging.

     

    I just got burned by this again as one of the adobe docs incorrectly listed the install sequence.  Found another doc that showed the correct sequence.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 8, 2011 9:19 AM   in reply to ghbpiper

    This is the correct sequence for the pro product.

     

    900->910_T1T2->912->920->930->932->933->940->942->945

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 11, 2011 11:25 AM   in reply to ghbpiper

    10.x has evolved substantially:

     

    • Updates are cumulative for both Acrobat and Reader.
    • Quarterlies are cumulative to the last MSI.
    • Security out of cycle patches are cumulative to the last quarterly.
    • You never have to chain more than two updates to get to the latest version.

     

    SCUP is now supported for Windows deployments, and ARD is supported for Mac deployments. There are numerous other changes.

     

    HTH.

     

    You should always send a link to any doc that's incorrect.

     

    Ben

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (1)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points