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mvb1781
Currently Being Moderated

Flash showing as white screen

Aug 20, 2009 8:32 AM

Im still having problems with flash.  I decided to change to firefox where my download manger said download complete (adobe website never said

downloaded)

 

I then went to test flash player and a white screen showed where the flash video should have been.

Whats the problem? How do I download flash?

 
Replies
  • Currently Being Moderated
    Aug 20, 2009 11:41 AM   in reply to mvb1781

    I had the same problem until recently, and now have my Flash working well.

    Try this:

    Go to http://kb2.adobe.com/cps/155/tn_15507.html and check to see if the version test reports your flash to be correctly detected.

    If so, let's assume Flash has been installed, and your particular settings are preventing it from playing correctly.

    Now go to the global settings manager here:  http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager05.html

    and check the second tab, the Global Storage Settings.  Make sure you check 'Allow third party Flash content to store data on your computer', and move the slider over to 10KB.  (I also have the store common flash components to reduce download times checked on, but I'm not sure this is necessary.)

    Change to another settings tab to save the settings!!, and then navigate to the website you're getting a white screen on.  Make sure you give the page time to load, and see if the flash won't play now.

    My experience is that when I uncheck the 3rd party content storage, I get a white screen, and when I check it to allow storage, the video plays flawlessly.

    That's with an xp sp3 system, running IE8, but I seem to recall the same behavior with Firefox.

     
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  • Currently Being Moderated
    Aug 20, 2009 1:04 PM   in reply to mvb1781

    In that case I'm guessing the installation didn't complete.  Try using this method (http://kb2.adobe.com/cps/494/cpsid_49419.html) to fix the registry permissions, make sure you then install as administrator, and see the Aug 18th post in this thread (http://forums.adobe.com/thread/470896?tstart=0) for some helpful uninstall instructions that seem to have made a difference for me...

    Good luck

    If flash is "correctly" installed, you should see the flash video here:  http://www.adobe.com/software/flash/about/

     
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  • Currently Being Moderated
    Aug 20, 2009 1:59 PM   in reply to mvb1781

    You need admin permissions to install the registry keys Flash Player needs.

     

    I'd recommend you get permissions to that account, then use the downloadable alternate installer in this technote:

    kb2.adobe.com/cps/191/tn_19166.html

     
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  • Currently Being Moderated
    Aug 20, 2009 2:34 PM   in reply to mvb1781
     
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  • Currently Being Moderated
    Aug 20, 2009 2:40 PM   in reply to mvb1781

    Sorry, that was a mistake on my part, I was reading too fast and thought you said you were -not- the admin.


    There isn't a direct relationship between what you see in Macromed folder and the reset tool.  Concentrate just on getting SubInACL to do it's business.  I'll ping the installer guru and ask him to take a look at this thread, see if he can add anything.

     
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  • Currently Being Moderated
    Aug 20, 2009 3:51 PM   in reply to mvb1781

    What OS are you using, and which version?

     
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  • Currently Being Moderated
    Aug 20, 2009 4:07 PM   in reply to mvb1781

    See this tutorial:  http://www.vistax64.com/tutorials/67717-take-ownership-file.html

    Be cautious.  Don't be deleting what you don't understand...

    An excellent registry backup tool is Erunt.  I'd recommend you use it before any poking around.

     
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  • Currently Being Moderated
    Aug 21, 2009 7:35 AM   in reply to mvb1781

    Don't do any registry poking. I had a chat with the installer engineer and he had some followup questions:

    1. Is the entire screen white or just the region where the Flash content is supposed to display?

    2. What happens when they right click on the region where the Flash content should be?

    3. What are the security settings on the Windows\system32\Macromed\Flash directory (right click on the Flash directory->security tab). We’ll need each group/user in the security tab and the permissions for each.

    4. Which version of Windows?

    5. Which version of Firefox?

    6. Does the following file exist?

    Windows\system32\Macromed\Flash\NPSWF32.dll

    7. Does Flash content play back using Internet Explorer?

     

    Let's get that information before we decide how to proceed..

     
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  • Currently Being Moderated
    Aug 24, 2009 1:46 PM   in reply to mvb1781

    "i dont have flash directory under listed in my macromed"

    Well that explains why you're not seeing any Flash content.  That's the installed location of Flash Player (activeX control and plugin-version).

     

    That folder should look kind of like this (mine isn't perfectly clean since I do a lot of testing, but you should have much of this stuff)

     

    http://www.bentimagemedia.com/flash_folder.jpg

     

    What do you have in yours?

     
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  • Currently Being Moderated
    Aug 25, 2009 3:24 PM   in reply to mvb1781

    Create a support web case (www.adobe.com/support/flashplayer) and post back the case #. I've gone as far as I can go on this on forums..

     
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  • Currently Being Moderated
    May 28, 2010 7:28 AM   in reply to BWolfe [ADOBE]

    I have the same issue with flash on firefox. The answers are inline

     

    BWolfe [ADOBE] wrote:

     

    Don't do any registry poking. I had a chat with the installer engineer and he had some followup questions:

     

    1. Is the entire screen white or just the region where the Flash content is supposed to display?

    Only flash region


    2. What happens when they right click on the region where the Flash content should be?

    Nothing Comes up


    3. What are the security settings on the Windows\system32\Macromed\Flash directory (right click on the Flash directory->security tab). We’ll need each group/user in the security tab and the permissions for each.

    I have permissions for each


    4. Which version of Windows?

    Windows XP Pofessional


    5. Which version of Firefox?

    Firefox 3.6.3


    6. Does the following file exist?

    Windows\system32\Macromed\Flash\NPSWF32.dll

    Yes

     

    7. Does Flash content play back using Internet Explorer?

    Yes

     

    Let's get that information before we decide how to proceed..

    Is there anything I am missing here...

     
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  • Currently Being Moderated
    Oct 3, 2011 10:29 PM   in reply to mvb1781

    Try going to Publish Settings in File menu.  Click on wrench next to action script 3.0 (Settings)  Towards the bottom under library settings change from current setting to embed in code setting...  ;-)

     
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  • Currently Being Moderated
    Oct 4, 2011 12:07 AM   in reply to PopShop Web Design

    Why did you need to resurrect a nearly 2½ year old topic...?

     
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  • Currently Being Moderated
    Oct 4, 2011 7:30 AM   in reply to mvb1781

    Because I felt like and and appearantly no one could answer so...  mind ya biz dude!

     
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  • Currently Being Moderated
    Dec 3, 2011 11:52 AM   in reply to mvb1781

    I has a similar issue and was able to solve it.  It appears to be a problem with co-existance of certain adobe software products (so much for regression testing boys).

     

    windows 7 workstation with

    Adobe reader 9.x (didn't take note of the exact version).

    Adobe flash 11 (latest at time of post)

    Adobe shockwave (latest at time of post)

    Adobe Air (didn't take note of version).

    other software (not important)...

     

    I tried the hardware acceleration non-sense.  Worthless advice as it didn't work for me.

     

    Solution:

    Uninstalled all adobe software (all 4 that I had installed). 

    Observed that now youtube showed that I didn't have flash installed.  That was a good sign to me.

    Installed latest Adobe reader, adobe flash, and adobe shockwave.  Didn't bother to install Adobe air. 

    Everything works fine now.

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Dec 4, 2011 12:02 PM   in reply to PopShop Web Design

    PopShop Web Design wrote:

     

    Because I felt like and and appearantly no one could answer so...  mind ya biz dude!

     

    Be honest, you didn't look at the date did you? People will respect you more if you admit you made a mistake. It's nothing to be ashamed of.

     
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