Hi All, we have decided to take the continued customer service problem with Adobe to Facebook, we created an event where open discussion can take place, please come and join and be part of a much needed change in Adobe's customer service practices, everyone is welcome to give input, so please pass the word -http://www.facebook.com/event.php?eid=123258472738
Owning a small business, I have relied on Adobe/Macromedia products for years, have been a return/loyal customer and spent thousands of dollars with them. Adobe's non service culture has directly impacted my business-I have had to decline contracts because I am in my 4th month of waiting for a cross platform product delivery. What about your work, have you lost business or money because of a service issue?
On a hopeful note, we're looking forward to Adobe's customer care team being part of the conversation as well. Here's what we'd like:
Respectful dialogue, true incidences - sure be assertive just don't be abusive.
We hope to urge Adobe to improve client service at the corporate level.
Thanks all-
Cindi
