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Photoshop Elements for Snow Leopard?

Aug 27, 2009 1:59 PM

Based on compatibility testing results reported on the web, Photoshop Elements 6 does not work with Snow Leopard http://brainstormtech.blogs.fortune.cnn.com/2009/08/26/snow-leopard-wa rning-your-apps-may-crash/.

 

Is there any information on an upgrade or new release?

 
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  • Currently Being Moderated
    Aug 27, 2009 2:10 PM   in reply to RobertVJ

    All those articles appear to be based on that one silly wiki entry.  If you try restoring from time machine after doing a system restore, PSE will crash in leopard, too, so I don't put any faith in that. You just can't do that with Elements, no matter which version of OS X you're using.

     

    It remains to be seen, but if CS3 works, as many people have reported it does, it's hard to see why PSE won't, also. There are several people planning to try it out tomorrow, so you just need to wait a day or so to know.

     
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    Aug 27, 2009 2:29 PM   in reply to RobertVJ

    Well, we have at least one intrepid volunteer:

     

    http://forums.adobe.com/thread/483021?tstart=30

     

    I won't have a chance to pick up SL until next week, but I'll post the results when I do.

     
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  • Currently Being Moderated
    Aug 28, 2009 6:32 AM   in reply to Barbara B.

    I am heading to the apple store at 10 am to get my copy of leopard

    I use PSE almost every day since photos are my hobby.

    My plan based on what I have reading is to completely uninstall PSE from my macbook first, then run the snow leopard update, and once done re-install PSE

    I hope this will work!

    I'll let you know

     
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  • Currently Being Moderated
    Aug 28, 2009 6:53 AM   in reply to gfereira

    A couple of people over at dpreview.com are reporting it's working just fine for them.

     
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  • Currently Being Moderated
    Aug 28, 2009 8:45 AM   in reply to Barbara B.

    Just came back from the Apple Store in Houston, TX

    They had PSE installed and running OK in 3 macbooks.

    I played with it for about 5 minutes in each machine and as far as I could see everything was working perfect

    I got my copy and I am planning to install it this evening once I get home from work.

    Let others know your experiences please, but so far the indicators after what I saw are great!

     
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  • Currently Being Moderated
    Aug 31, 2009 3:23 PM   in reply to RobertVJ

    And...it's good to see that the original Wiki page that started the FUD (http://snowleopard.wikidot.com/) has been updated to show that all is OK. (Well, other than that restore from Time Machine which has nothing to do with SL)

     
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  • Currently Being Moderated
    Sep 1, 2009 11:16 AM   in reply to BobGager

    On a unibody macbook 13" I did a clean install of snow leopard and installed Photoshop 6 for mac. Got this error of license unavailble. I went to my old mac backup and installed the license from there library/preferences/FLEXNet Publisher/FLEXnet and replaced the .data file.

     

    I reenter my activation code and all set.

     
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  • Currently Being Moderated
    Sep 3, 2009 3:35 AM   in reply to RobertVJ

    Well, thank you all for your ultra rapid response. Confidence restored.

    I am away to Greece where I hope there will be many photo opportunities. I will see what the situation is when I return.

     
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  • Currently Being Moderated
    Sep 3, 2009 7:43 AM   in reply to RobertVJ

    Not posted here before but I had tested the down load version of Elements 6 on my Leopard system and then having found that it did operate, I bought the software. Meanwhile I installed OSX10.6 and lo...... surprise surprise.... Elements 6 does not install claiming a 'payload issue'.

     

    I could rant and rave but would simply prefer to remain calm but enormously irritated.

     

    Am I to assume that Apple and Adobe don't speak to each other in the 21st Century?I thought there was sensible exchange of beta product and agreements between companies.

     

    I guess we will now have to wait and see when these two large companies remember who pays them and fix the issue or at least makes it plain what is intended..... but I feel rather soundly stuffed.

     

    I do wonder whether the parties concerned actually care.

     

    John O

     

    imac in the UK...

     
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    Sep 3, 2009 7:44 AM   in reply to Helimetric

    This is an automatic response generated  by your recent e-mail, as I am away from my desk for a few days. I will   respond as necessary when I return. Thank you.

     
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  • Currently Being Moderated
    Sep 3, 2009 8:05 AM   in reply to Helimetric

    Hi John,

     

    Your problem should not be specific to Snow Leopard upgrade but should be related to the known issue of PSE 6.0 on Mac.

    Check the below link. It should help:

    http://kb2.adobe.com/cps/403/kb403796.html

     

    Cheers,

    Ankush

     
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  • Currently Being Moderated
    Sep 3, 2009 9:03 AM   in reply to Ankush Ved

    Well thanks for that - someone does care. I've started the process as I have had to download the demo to get to the unistall. The sad thing was that having bought the disc from Apple, I tried to enter the numbers on the first trial version I had... and a red cross appeared... which is why I then tried to install from the disc and got the payload issue flagged.

     

    I will be doing what you have suggested - as per the references - and will then clean instal.

     

    I crudely 'deinstalled' by deletion - which I know does not work but it might show the state of mind that one gets to when you have an upgrade from Apple that looses your printers, causes half your apps not to work and then won't let you tap in the licence numbers into a demo version of Adobe Elements.... and that is just the list so far.

     

    There must be a better way!

     

    THANK YOU and I will let you know whether the unistall route works or not....

     

    John

     
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  • Currently Being Moderated
    Sep 3, 2009 9:16 AM   in reply to Helimetric

    The failure to accept serial numbers in a trial is nothing whatever to do with Snow Leopard. You can never enter serial numbers into the trial version of PSE, unless you purchase the serial number via the buy it now button in the trial. If you didn't use the trial's uninstaller I'm afraid you may find some problems installing the retail version.

     
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  • Currently Being Moderated
    Sep 9, 2009 8:34 PM   in reply to RobertVJ

    I just installed PE 6 and it seems to be working - almost. I have two problems:

     

    a) I can't get PE to recognize my Canon Lide30 scanner. I won't load the ScanGear plugin. Here's my System Info from PE:

     

    ScanGear CS 7.0.1X  NO VERSION -  - from the file “/Applications/Adobe Photoshop Elements 6/Plug-Ins/ImportModules/ScanGear CS 7.0X”

     

    b) When I tried updating PE by installing updates from the Adobe website, the installer shows an error when installing CS3 updates and  "Adobe Camera Raw 4.6 Update". It says the Updater is unable to locate the product to be updated!!!

     
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  • Currently Being Moderated
    Sep 9, 2009 8:55 PM   in reply to nobama

    I don't know about your scanner problem, except that you'll need to run PSE in rosetta to get that plugin working. Did you install Rosetta? It's not automatic in 10.6.

     

    The adobe updater never updates anything but adobe reader, regardless of your operating system. Just turn it off. If you mean you downloaded the PS version of ACR (why such an antique one?), you can't run that installer in PSE. Get 5.4, which is the latest version, here:

     

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4523

     

    and scroll down to read the instructions for installing in PSE. Follow them EXACTLY.

     
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  • Currently Being Moderated
    Sep 10, 2009 3:56 PM   in reply to Barbara B.

    I installed Rosetta when I tried running Quicken 5, so it should already be in play here.

     

    As for installing PSE6, I installed a new copy onto my Mac, then ran "Help | Updates...." to see if what I had just installed had any updates and it did. I followed the on-screen directions and tried to install everything it said I should, but "Adobe Camera Raw 4.6" will not complete the installation process.

     
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  • Currently Being Moderated
    Sep 10, 2009 4:08 PM   in reply to nobama

    Once again, the only update for elements is ACR. The current version of ACR is 5.4. Regardless of what it said the updater did not download/cannot install any version of ACR in Elements. It just doesn't.

     

     

    The adobe updater never updates anything but adobe reader, regardless of your operating system. Just turn it off. If you mean you downloaded the PS version of ACR (why such an antique one?), you can't run that installer in PSE. Get 5.4, which is the latest version, here:

     

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4523

     

    and scroll down to read the instructions for installing in PSE. Follow them EXACTLY.

     
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  • Currently Being Moderated
    Sep 10, 2009 4:21 PM   in reply to Barbara B.

    I agree and I've manually installed ACR 5.4 and turned of checking for updates on Camera Raw. I'm just trying to point out to Adobe that they

    ve got a flaw in their automatic software update routine.

     
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  • Currently Being Moderated
    Sep 10, 2009 4:45 PM   in reply to nobama
    I'm just trying to point out to Adobe

    Oh, then you're kind of in the wrong place. This is just a user to user forum and Adobe employees rarely come around. If you want to make sure Adobe knows about it, click the Contact link at the top of this web page and use the Feedback section to tell them.

     
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  • Currently Being Moderated
    Sep 13, 2009 3:36 AM   in reply to Barbara B.

    I have installed both Snow Leopard and the update 10.6.1 and Elements 6 continues to crash immediately when I try to open a file. if anyone has a solution, it would be much appreciated. Thanks

     
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  • Currently Being Moderated
    Sep 13, 2009 6:48 AM   in reply to pauli183

    Did it work prior to the 10.6.1 update? How did you update to Snow Leopard? Did you restore PSE from time machine?

     
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  • Currently Being Moderated
    Sep 13, 2009 7:07 AM   in reply to Barbara B.

    No, my problems began with 10.6. I installed 10.6 directly from my Snow

    Leopard disk and PSE was a preexisting app on my Mac.

     

    2009/9/13 Barbara Brundage <forums@adobe.com>

     

    Did it work prior to the 10.6.1 update? How did you update to Snow Leopard?

    Did you restore PSE from time machine?

    >

     
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  • Currently Being Moderated
    Sep 13, 2009 8:23 AM   in reply to pauli183

    Go to your userame>library>preferences and delete:

     

    com.adobe.Photoshop.Elements.plist

    Adobe Photoshop Elements 6 settings

    Adobe Photoshop Elemetns 6 paths

    Opera Preferences

     

    Repair permissions and try again. If it still crashes go to applications>PSE 6> plug-ins>import/export and delete the Adobe TWAIN driver (if you have an Epson scanner it may stop working after you do this.)

     
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  • Currently Being Moderated
    Sep 13, 2009 9:06 AM   in reply to Barbara B.

    Thanks but I may have found another solution. I updated my VMWare Fusion,

    which I use to run XP on my Mac, to their new Snow Leopard 2.0.5 version,

    and after installing that and rebooting it, both Photomatix Pro, which was

    also crashing, and Elements 6 are now working - no crashes.

     

    If the problem resurfaces I shall try your suggestion.

     

    2009/9/13 Barbara Brundage <forums@adobe.com>

     

    Go to your userame>library>preferences and delete:

    >

    com.adobe.Photoshop.Elements.plist

    Adobe Photoshop Elements 6 settings

    Adobe Photoshop Elemetns 6 paths

    Opera Preferences

    >

    Repair permissions and try again. If it still crashes go to

    applications>PSE 6> plug-ins>import/export and delete the Adobe TWAIN driver

    (if you have an Epson scanner it may stop working after you do this.)

    >

     
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  • Currently Being Moderated
    Sep 13, 2009 9:09 AM   in reply to pauli183

    Interesting. I also use Fusion, but had no problems with PSE during the time I had snow leopard installed. Anyway, I'm glad it's working. Thanks for letting us know what worked for you.

     
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  • Currently Being Moderated
    Oct 6, 2009 11:58 AM   in reply to RobertVJ

    V 6.0 works absolutely fine... I was waiting for V8.0 and usedV 6.0 every day with no problems over the month or so since I upgraded to SL, and before my copy of V8.0 came through. Don't worry, be happy! I did a standard upgrade on top of 10.5.11, and then on to 10.6.1 when it arrived, and no problems at any time. iMac 2GHz Intel Core 2 Duo/4M Ram

     
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  • Currently Being Moderated
    Oct 10, 2009 6:30 AM   in reply to RobertVJ

    HI,

     

    We use Photoshop Elements 6 on Snow Léopard and it works better than Elements 8.

     
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  • Currently Being Moderated
    Oct 10, 2009 6:45 AM   in reply to EDu_mac

    Elements 6.0 works well on my Macbook but crashes on my iMac, both with SL 10.6.1 installed. The same is true for other photo software such as Photomatix Pro.

     
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  • Currently Being Moderated
    Oct 10, 2009 7:00 AM   in reply to pauli183

    I would say, then, the the problem is more likely to be something in your system. How did you install SL?

     
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  • Currently Being Moderated
    Oct 10, 2009 7:21 AM   in reply to Barbara B.

    I am not sure what you mean. I installed on both computers from my SL CD,

    and later updated them to 10.6.1

     

     

    2009/10/10 Barbara Brundage <forums@adobe.com>

     

    I would say, then, the the problem is more likely to be something in your

    system. How did you install SL?

    >

     
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  • Currently Being Moderated
    Oct 10, 2009 7:58 AM   in reply to pauli183

    Did you do an upgrade in place or an erase install? Did you restore your programs from a Time Machine backup?

     
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  • Currently Being Moderated
    Oct 10, 2009 8:42 AM   in reply to Barbara B.

    I did an upgrade on my 10.5.8 from the SL CD. In the meanwhile I have

    received an email from Apple forum suggesting I try creating an additional

    Admin User account and try running Elements and Photomatix Pro from that

    Account to ascertain whether the problem lie with the User Account or a

    corruption of the system. I did this and both Elements and Photomatix ran

    without crashing, but I have tried other solutions which worked for a while

    then the crashes returned so I will continue using the new Account for a few

    days to see that is indeed the problem.

     

    Coming back to your question, I am an ex-PC user and relative newbie to Mac

    and unfamiliar with doing an erase/install or using Time Machine so I was

    reluctant to do that and risk losing data.

     

    2009/10/10 Barbara Brundage <forums@adobe.com>

     

    Did you do an upgrade in place or an erase install? Did you restore your

    programs from a Time Machine backup?

    >

     
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  • Currently Being Moderated
    Oct 10, 2009 9:52 AM   in reply to pauli183

    Did you repair pemissions after the install and delete the preference files for both applications?

     
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  • Currently Being Moderated
    Oct 10, 2009 10:07 AM   in reply to Barbara B.

    No I did not repair permissions. As I said, I am new to Mac and was not

    aware that I should do so but I did delete the plist files.

     

    2009/10/10 Barbara Brundage <forums@adobe.com>

     

    Did you repair pemissions after the install and delete the preference files

    for both applications?

    >

     
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  • Currently Being Moderated
    Oct 10, 2009 10:21 AM   in reply to pauli183

    Go back to the preference files and for PSE delete also the Paths and Settings folders, and the Opera preferences. To repair permissions go to Applications>utilities>disk utility and click your hard drive in the list on the left, then click Repair permissions. It takes a while.

     
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  • Currently Being Moderated
    Oct 10, 2009 10:42 AM   in reply to Barbara B.

    Thank you. I am away now for two days but I when I return I will do as you

    suggest and let you know the result.

     

    2009/10/10 Barbara Brundage <forums@adobe.com>

     

    Go back to the preference files and for PSE delete also the Paths and

    Settings folders, and the Opera preferences. To repair permissions go to

    Applications>utilities>disk utility and click your hard drive in the list on

    the left, then click Repair permissions. It takes a while.

    >

     
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  • Currently Being Moderated
    Oct 12, 2009 5:22 AM   in reply to Barbara B.

    Barbara

     

    I did as you instructed and, so far, PSE is running without crashing.  Let's

    hope it continues to do so!

     

    Thank you for your assistance.

     

    2009/10/10 Paul Garrett <pauli183@gmail.com>

     

    Thank you. I am away now for two days but I when I return I will do as you

    suggest and let you know the result.

    >

    2009/10/10 Barbara Brundage <forums@adobe.com>

    >

    Go back to the preference files and for PSE delete also the Paths and

    >> Settings folders, and the Opera preferences. To repair permissions go to

    >> Applications>utilities>disk utility and click your hard drive in the list on

    >> the left, then click Repair permissions. It takes a while.

    >>

     
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