Aug 30, 2009 9:59 AM
Indesign CS4 NOT Working in Snow Leopard!
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I'm running Snow Leopard on a Macbook Pro 2.4 Ghz - 2 Gigs Ram.
The program seems to boot fine and everything comes up.
When I try to place a photo using CMD + D the program crashes. (beach ball of doom)
When I try to relink a file the program crashes. (beach ball of doom)
At first I was pulling my images from an external drive so I tired to copy everything onto my computer and it still did it.
Then I wiped my hard drive and did a 100% clean install of Snow Leopard and Adobe CS4 (using the trial downloads from this site just incase it was my disks)
Still crashes 100% of the time when linking or placing a photo in every document I have tried.
Thanks Adobe... now I have to go back to leopard....
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Am I the only one having this issue? It seems rather unlikely as I did a fresh install of everything.
How did you install Snow Leopard? I haven't taken the leap yet.
Bob
I installed Snow Leopard on my primary computer, a MacBook Pro on Friday. No problems with InDesign CS4 for me so far.
Sorry...missed the clean install part. Try trashing your preferences.
Hold down controlshiftoption+command immediately after launching ID.
And don't be so sure it's an Adobe problem. Apple's track record for releasing bug free operating systems isn't any better than Microsoft's.
Bob
Steve,
Did you do a clean install or an in place upgrade?
Bob
I am not seeing the place problem only the problem I have mentioned before about profile not showing up if they are in the systems ColorSync/Profiles folder.
I can place images or drag and drop just fine. Tried tif, psd, jpg and pdf without any problems.
Seems ID takes a lot longer to boot up though.
I think Apple recommends the in-place upgrade.
Harbs
The first time I did the in-place upgrade. Then I did a wipe/install and it still had the problem.
Only thing I can think of that may have caused it was I installed CS3 First (because you have to) then CS4 both times... It might have something to do with having both CS3 and CS4 installed on snow leopard?
Anyway I just did a clean reinstall of leopard. I will let you know if the problem goes away (confirming that something is up with SL/Adobe)
You do not have to install CS3 in order to install the CS4 upgrade. Just have the disks and serial number handy. If you have the entire suite you might want to read this:
http://indesignsecrets.com/acrobats-adobe-pdf-printer-replaced-in-snow -leopard.php
Bob
But if you want BOTH version on the machine, you really DO want to install in chronological order.
If you want both versions you really MUST install in order. (Mac only).
Bob
I DID install in order...
and I ended up with a broken CS4...
******UPDATE*****
Reinstalled 10.5 Leopard/CS3/CS4 and everything works perfect again..
100% an issue with CS3/CS4 and Snow Leopard.
Thanks guys. It's clear that Apple/Adobe messed it up again!
Best guess is Apples new "All Cocoa" Finder is to blame for the incompatibility. ?
Wouldn't come as much of shock to me.
But that's why I'm waiting to hear other reports.
Bob
Well I can report that Indesign CS3 runs beautifully for me in Snow Leopard. I've had two solid days of work using Indesign on existing jobs as well as creating new files and it hasn't missed a beat.
I have the luxury of a second Mac still running Leopard 10.5.8 in case things do start to go wrong, but so far it's all good.
I'm not saying there aren't issues, I just haven't come across any yet.
Steve
Oh yes CS3 ran fine for me as well! Funny that the problem I was having was with the version that is supported/supposed to work.
Back when Leopard came out CS3 was terrible! At my work, when we would make PDFs random linked photos would be completely missing in the PDF.
This was not a issue for a single Mac but the entire advertising department with different hardware (G5s and Intel Macs).
We ended up going back to CS2/Tiger as it was more stable. CS4 Fixed the issues we with Leopard but now it seems Snow Leopard has broken it again.
Ahh,, I don't expect them to get this right until CS5 comes out.. soon after I would guess Apple would have a new Cat..
It's a never-ending cycle. ![]()
My InDesign launches (CS4), but I definitely have some stability issues when exporting PDFs. Random crashing.
I removed the Adobe PDF 9 printer from my printers in the system preferences and I seem to be having fewer crashes when exporting PDFs now. I'm not sure that the PDF printer has anything to do with exporting pdfs, but I'm taking shots in the dark to at least keep myself up and running.
I have also found some crashing when doing the ctrl + d to place images, I've been dragging them into my work from the desktop.
I read somewhere else that a font called 'Menlo' is causing some problems so I searched it out and removed it from my system.
I hope my comment might be able to help someone else... they seem to be working for me.
Thanks Adobe... now I have to go back to leopard....
Just curious--how is this Adobe's fault? There are compatibility issues that inevitably show up with any updates, but was there something on Adobe's end that magnified this?
I agree, I don't believe that this is Adobe's fault.
CS4/CS3 were working just fine under Leopard. Adobe wrote the suites for leopard. Apple is the one who changed the rules and the playing field with snow leopard AND they've released the new system sooner than expected.
It's been like this since Classic System 7. It's the game, it's the dance. I know I took a risk in installing SL and now we just have to wait for both teams to start feeding us updates. But fortunately we have forum posters who can give is hints, tips and tricks for workarounds.
I did however make a full system backup of Leopard and all my files to an external drive so that I can go to system preferences and boot up into Leopard in case of emergency and keep working. This is probably a good tip for everyone if they want to play with new toys first.
I have been using IDD CS4, and I admit that I have been limping a little and licking my wounds, but in fairness, these folks probably developed all this stuff on pristine systems in closed environments. They rely on the end consumer to make things better.
Am am also not ruling out a problem with Suitcase Fusion Core 2; I have an inkling that it's causing some IDD crashing too.
I am curious is ID seeing ICC profiles that are in the system profile
folders or only the ones in Adobe's profile folder. Both the upgrade
and the clean partition are doing the same thing.
I have an Early 2008 Mac Pro running very nicely under MacOSX 10.6.0. InDesignCS4 is trouble-free so far. I opened a new document and placed two jpg files that were 380k and 400k, one on each page. They filled their respective letter-sized pages. They printed with no problem.
Given these results, I suggest you might want to check out whatever may be different in your setup from a plain vanilla installation of Snow Leopard and CS4.
For everyone who wants to blame Adobe.
Please keep in mind When CS4 was released almost a year ago Snow Leopard was probably still in the alpha stages of development. If everything works correctly in Leopard and things are broken in the new OS the only thing that has changed is the OS so that is where ther problem must lay.
And anyone who installs a new operating system on their only production machine with no backup or a way to go back to what worked is completely insane.
And let us not forget too that Apple tends to release new features they want to keep secret right at the end of the development cycle. Like all the changes they were making to the Dock (most of which I hate or think are poorly thought out). So devs don't even have much time to test them before the thing is suddenly "golden". ![]()
But yeah, in general if you install an OS ending in ".0" on your production machine, you either should know exactly what you're doing (and have good backups to revert to) or not expect much sympathy if everything blows up. Heck, I rarely even install the point revisions without waiting at least a week or two...
Which is not to say that I don't appreciate those intrepid souls who plunge right in. How else would I know what to watch for? My motto is probably best summed up as "How will we know until you try?" ![]()
I have Snow Leopard running in a SuperDuper Sandbox, but I have multiple complete copies of 10.5.8 stashed away in case of need. I agree that it would be insane not to do so. My experience has been excellent so far, but that is a description of past experience and not a prediction for the future.![]()
I am happy then that I have not upgraded yet. I'm in the midst of getting a book out (I promised "first week of September" - wonder if I can fudge on that and make it first FULL week of September!!!!), and of course I wasn't going to be doing anything scary during this!
I'll keep an eye on this thread to see if things get better before I take the plunge!
Danita
I've ordered it from Amazon and waiting for it to ship. Once it gets here it will sit on the shelf for a little while I keep an eye on the issues.
Bob
SuperDuper Sandbox
What the heck is this?
Search Google for superduper sandbox.
The general idea is that you can clone the current working state of your working operating system, and use the clone as if it were the real working copy. If you upgrade, update, or otherwise mess up the clone, you can ditch it and clone another copy of the working operating system. You'll need to add in the updates that came since you made the clone, being careful to stop adding before you reach the one that caused the failure.
The files you create aren't involved in the clone of the OS.
SuperDuper is also a backup tool, so you can preserve your user-created files.
I looked at its PDF manual and, despite it's welcoming intro about simplicity, the more I read of its explanations about how it works and how to control how it works, the less I think I understood.
There are a few ways you can shoot your foot off, if you're not observant about what you click, and if you can't figure out what the messages really mean, IMO.
I think that more of the problems lie in the confusing docs, than in the product itself. Good illustrations would help greatly.
HTH
Regards,
Peter
_______________________
Peter Gold
KnowHow ProServices
See http://www.shirt-pocket.com/ then click SuperDuper in the tab at the top of the first page. I have no financial interest in the company. I'm merely a very satisfied customer. In essence, it is backup software that produces a bootable clone of the main hard drive. This is very useful in many ways, including a very quick restoration of a damaged system. It has saved my bacon many times and it is inexpensive.
Your approach has been mine for many years. For some reason, I impulsively decided to try Snow Leopard on the day of its release to see how good a release that is dedicated to refinement really is. Actually, it has worked quite well. I suggest you opt to install Rosetta. I was surprised how many things need it, especially my AppleScript stuff. The thing that is really addicting about SL is its operational speed (two minute permissions repair; speedy secure empty trash, rapid boot and shutdown). It's very impressive.
I have SuperDuper clones of my 10.5.8 system on separate internal drives just in case I need to retreat, but so far I'm hanging in there quite happily. There has been no problem at all with CS4 Design Premium. I am careful to run all updates for its various apps.
Indesign CS4 operated under Mac OS X 10.6 Snow Leopard does not read the custom profiles from the User/Library/ColorSync profiles folder. These would traditionally appear in Indesign below the line drawn in the colour settings palette when viewed in advanced mode under CMYK working space drop down menu.The line represents a distinction between "Recommended" profiles (above the line) and custom profiles (below the line) would be other profiles that Indesign "used to" see. Strangely Illustrator and Photoshop CS4 are unaffected.
I was having problems with InDesign CS4 about a week ago when it began crashing.
I was using Leopard at the time and went through all the ways to help fix the problem using the verify and repair under the disk utility and then using OnyX to help the problem. Nothing worked, so I decided to upgrade to Snow doing a secure erase and install, but the result was the same. There's no issues with any of the other Adobe apps, just InDesign for some reason.
I don't know what to do at this point. I could try to reinstall Leopard, but like I said, that's the reason I switched over to Snow, because I was having problems with that system op as well.
Just out of curiosity, what program are you using to manage your fonts? I'm using FontExplorer, which I've used for a long time without any problems, but I wonder if that could be part of the problem. I generally only have the system fonts activated along with a dozen of other fonts.
Are you doing anything in particular when it crashes or is it totally random ?
I know from supporting and using these apps for a quite a while now that the Adobe Font Library's cause a fair bit of grief such as Apps not launching, apps crashing. To clear the font caches start up your mac up in safe mode. Then reboot in 'normal' mode. You could try deleting your Indd CS4 plist (com.adobe.InDesign.plist), repair permissions, start a new user and see if it behaves the same under a new user.
I never used to use any font managers except Macs inbuilt font book which works ok but is limited and some font familys simply dont load via Font Book, I resisted using SC Fusion for a long time but the recently gave it a go and I find it very good to my surprise. Ive heard many people talking up FontExplorer X but in reality I think they are all a much of a much really, not font manager app is going to be perfect. You could try another complete format of the HD and then install Snowy and then only install Indesign, see if that works then proceed with the rest of the Adobe suite, so step by step, then finish with Font Explorer and see how that goes. Good luck !
It crashes most often, probably 95% of the time when I click onto a different page in the page palette. Whenever it does crash, the Apple report screen pops up, then the Adobe crash screen pops up, and if I click ok to do the "recover" thing for that file on that Adobe pop-up screen, it will crash immediately, every time. Whenever I open a file from Bridge, it crashes more often then if I were to go to InDesign, File, Open. It will crash eventually, but it seems to hang in for a while so I can get something done before it does crash.
I did a reboot in safe mode and then rebooted in regular mode, but the result was the same. I did the Command + S to see if that would work, but nothing. I did the OnyX thing, but no improvement. Also tried the verify and repair under the Disk Utility, but again, no improvement. I still have to try your way of deleting the Indd CS4 plist, as well as re-installing the OS and then only installing one app at a time.
Here's the odd thing. I purchased my mac, which is a 2 x 2.26 Quad–Core Intel Xeon, with 6 GB of ram, this past April, and I didn't run into a problem with any apps crashing, until two weeks ago, and I was still running Leopard. I tried everything, but nothing worked, so I bought Snow and did a secure erase and install, but it was the same if not worse than before. So, I went back to Leopard, doing a secure erase and install. Results are the same, but it seems like it takes longer before it crashes now.
In the past, I've used Mac's Fontbook, but ran into problems with the app handling the fonts as well as the computer freezing up on numerous occasions. So, I decided to go with Suitecase, which was better than fontbook, but there was still a boat load of problems with that app as well. I heard rave reviews about FontExplorer and decided to go with that, and it has worked great, with no problems, and I've used it since Panther on my old computer. I have just a little over 15,000 fonts and FontExplorer has managed them without any problems, crashes, etc.
When you say you have 15 000 fonts, I take it they are not all loaded and active at once. If so I would definitely recommend clearing all your fonts out, in fact I would do it anyway even if you have bugger all fonts active and loaded. This issue of yours only started 2 weeks or so ago so there's probably something on your system or loaded into Indesign causing this problem. Also try removing custom or non-standard plugins from your Indesign plugins folder. For example you may have loaded a font auto activation plugin in there.
Make an alias of the user's / colorsync / profiles folder. Move the profiles alias to Mac HD Library (root) / Application Support / Adobe / Color /Profiles /
Thanks for that. You should probably log your findings under a CS3 forum.
I cannot even get CS3 to open in SL. I've been working with Adobe for about 5 weeks - someone suggested downloading a free 30-day trial of CS4 - I did this today and get the same error message about licensing stopped working. I'm at my wit's end. Can anyone help me?
theKathyEdwards wrote:
I cannot even get CS3 to open in SL. I've been working with Adobe for about 5 weeks - someone suggested downloading a free 30-day trial of CS4 - I did this today and get the same error message about licensing stopped working. I'm at my wit's end. Can anyone help me?
Search for your error mesage in the Knowledgebase. There are a couple of technotes with solutions, depending on exactly which error message you are seeing.
When is this problem going to be solved?? I still cannot get InDesign CS4 to work in Snow Leopard. I did a clean install of Snow Leopard and a clean install of CS4. ID hangs everytime I make or open a document. Its totally useless.
I tried all of the solutions here with no success. Why is this taking so long to resolve???
greekdish wrote:
When is this problem going to be solved??
When you resolve it. I would look first at fonts and icc profiles as possible culprits. It is a process of elimination until you find what is causing your problem.
What if anything are your log files saying.
There is not a problem with IDCS4 or Snow Leopard, as almost all of us have no problem with this combination, so you need to determined what is your specific problem.
Doyle
This was a problem from day one. They were both clean installs. I reformatted my HD and installed Snow Leopard, and then installed CS4. How can this be something I have to figure out?? I just dont understand?? Every other Adobe app works fine.
Thanks for replying so quickly though. ![]()
As Doyle said, thousands of users have NO problem with CS4 and Snow Leopard. This is definiely some sort of configuration issue on your machine.
Did you add any fonts other than those installed as part of the OS? Did you install ANY other application other than CS4 that was not part of the original Snow Leopard installation?
And you might as well updat to 6.0.5 while you're at it. That is the final patch for ID CS4.
The original install of 10.6 had some bad fonts, so I would eliminate all fonts that the OS will allow and see what happens.
Doyle
So I solved the problem. It was the SING.Adobeplugin in the Text plugin folder. I removed the plugin and InDesign works fine.
So I googled the SING plugin and it seems others have historically had problems with this feature of ID. I even saw this thread which might help if the terminal command worked.
http://forums.macosxhints.com/showthread.php?t=47737
As of right now though, I removed the plugin and ID works fine.
That is good to know, related to Japanese text, and FONTS.
Doyle
Because you seem to be the only one with this issue, I have about 5000 clients with Snow leopard using CS4.
Date: Wed, 9 Jun 2010 08:49:42 -0600
From: forums@adobe.com
Subject: Re: Indesign CS4 NOT Working in Snow Leopard! Indesign CS4 NOT Working in Snow Leopard!
This was a problem from day one. They were both clean installs. I reformatted my HD and installed Snow Leopard, and then installed CS4. How can this be something I have to figure out?? I just dont understand?? Every other Adobe app works fine.
Thanks for replying so quickly though.
>
Nice work.
Date: Wed, 9 Jun 2010 09:27:35 -0600
From: forums@adobe.com
Subject: Re: Indesign CS4 NOT Working in Snow Leopard! Indesign CS4 NOT Working in Snow Leopard!
So I solved the problem. It was the SING.Adobeplugin in the Text plugin folder. I removed the plugin and InDesign works fine.
So I googled the SING plugin and it seems others have historically had problems with this feature of ID. I even saw this thread which might help if the terminal command worked.
http://forums.macosxhints.com/showthread.php?t=47737
As of right now though, I removed the plugin and ID works fine.
>
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