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Up to Discussions in Photoshop Windows

2385 Views 4 Replies Latest reply: Oct 25, 2009 12:28 AM by John Joslin

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lesleytrahan

1 posts since
Aug 31, 2009

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Aug 31, 2009 11:38 AM

Adobe Photoshop CS4 has stopped working

I recently purchased and installed Adobe CS4 Design Premium for my new sony vaio LV. Right away I noticed that Photoshop and Bridge do not have the proper logos in the application list. Once I opened Photoshop (64 bit) It seemed to work fine. I opened and image file, but when I tried to add and edit text, the program became inactive and Windows popped up to say that the program had stopped working. Windows then checks for a solution to the problem, determines nothing and does not present an error report. I can't seem to keep the program open long enough to perform even one task. I saved/attached 2 screen shots in word.

Attachments:

startMenu.jpg (701.8 K)

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John Joslin
12,433 posts since
Jul 27, 2006

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1. Aug 31, 2009 1:15 PM (in response to lesleytrahan)
Re: Adobe Photoshop CS4 has stopped working

Looks like a bad install.

I would remove Photoshop, using the Control Panel; run the CS4 clean script and re-install.

CS4 Clean Script.

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Mylenium
13,355 posts since
Oct 26, 2006

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2. Sep 1, 2009 12:34 AM (in response to lesleytrahan)
Re: Adobe Photoshop CS4 has stopped working

I agree with John. A bad install is the most likely cause. From the looks of it, none of the programs related to 64bit PS seems to have been installed/ configured correctly, so things inevitably go haywire. Running the clean script and re-installing seems advisable.

Mylenium

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TanBrae
3 posts since
Sep 26, 2009

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3. Oct 24, 2009 10:14 PM (in response to Mylenium)
Re: Adobe Photoshop CS4 has stopped working

Could a bad install explain why mine has "stopped working"? I've had to install it twice because I keep getting that message, and I've had to re-install it twice because of having to do a couple system recoveries. I'm tired of calling Adobe to tell them that I need to re-register my software! I don't understand why I keep getting that message.

And, fwiw, if I first open the non-64bit version, then close it, the 64bit version will open without that message. What gives? I've also run the cleaner, and that helped for a little while, but started getting the error again.

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John Joslin
12,433 posts since
Jul 27, 2006

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4. Oct 25, 2009 12:28 AM (in response to TanBrae)
Re: Adobe Photoshop CS4 has stopped working

It's probably a problem with the licensing service in your case.

Have a look at this Knowledge Base article to seee if it helps:

http://www.adobe.com/go/kb405970.

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Aug 31, 2009 11:38 AM

Adobe Photoshop CS4 has stopped working

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