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Why will PDF not open from email?

Sep 1, 2009 11:27 AM

I recently modified my Adobe Reader 9.1 (with instructions from the bank) to be able to electronically sign documents.

 

Since then I can not open any PDF documents from email.  I went back and reversed the changes I made. I uninstalled Adobe and reinstalled it. No luck.

 

I have to save the documents and open them from Windows Explorer.

 

Any Ideas?

 
Replies
  • Currently Being Moderated
    Sep 1, 2009 1:27 PM   in reply to rons03ultra

    I recently began having the same problem.  When I try to open an email pdf attachment, I get this type error message:

    "Adobe Reader could not open 'Invoice.pdf' because it is either not a supported file type of because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
    I didn't realize that I would be able to open a saved pdf attachment until I read your post.  That's made life a bit easier, but a solution to this problem would be better.  Anyone know what's causing this?  I'm running version 8.  Until I saw this post, I was considering upgrading to version 9 to see if the problem would "go away," but I think it would be better to fix it before going to another version "just in case."  So, I guess I'll hold off to see if someone (maybe Adobe?) knows how to fix this.
     
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  • Currently Being Moderated
    Sep 1, 2009 1:46 PM   in reply to speedo123

    It's hard to track down exactly what may be happening but the typical reason for this message is that your email client/service is using encoding to make the file transfer faster. When the service decodes it on your end, it doesn't recognize it as a PDF and corrupts the file.

     

    To get around this, it is recommended that you have the party sending it either Zip it first so you can unzip it at your end or post it to a web space somewhere and email a link to you.

     

    That may not be the only reason this issue comes up but it is by far the most common.

     

    As for the original poster, can you post a sample PDF so we can look at it?

     
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  • Currently Being Moderated
    Sep 1, 2009 3:06 PM   in reply to ~graffiti

    Thanks for the response ~grafitti.  However, the "save to disk and open with Windows Explorer" method seems a faster workaround.  I'm on Verizon FiOS and I could previously open PDFs.  I am not aware of changing anything in my email setup, so not sure why a problem in it should now be the case, and maybe the problem is being caused by something else???  (It's possible that Verizon has changed something without telling its users.)  In any case, I see that rons03ultra is using version 9.1, while I'm using version 8.?.  So I guess the problem is not version related, thus installing the new version won't "fix" the problem.  It would be better to find out what is really causing this to happen and resolve that issue if possible, rather than use any workarounds.  Hopefully (but unfortunately!), if enough people indicate they are having this problem, a solution will be found by Adobe or another user.

     

    BTW - rons03ultra, are you on Verizon?

     
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  • Currently Being Moderated
    Sep 1, 2009 3:38 PM   in reply to rons03ultra

    rons03ultra

     

    This sounds like it could be a setting in your email application but I can't be sure.

     

    Just to be sure, you CAN double click on the file from within the email but instead of opening it using Reader, it goes to a folder and you have to open it from there (and double clicking works?)

     

    If that is correct, what type of email client are you using? Outlook, Outlook Express or a browser based email setup?

     
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  • Currently Being Moderated
    Sep 1, 2009 3:40 PM   in reply to speedo123

    And same question for you speedo. What type of email client are you using?

     

    Also, just so I understand, can either of you tell me why you are opening the PDF from within IE instead of opening it through Reader?

     
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  • Currently Being Moderated
    Sep 1, 2009 3:57 PM   in reply to rons03ultra

    Unfortunately, I don't use Hotmail but can be reasonably sure that it is a setting on that end of things that you may or may not be able to change. Do they have a forum for hotmail users?

     
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  • Currently Being Moderated
    Sep 1, 2009 6:31 PM   in reply to ~graffiti

    I'm using Outlook Express.  Previously, I would click on a PDF attachment

    and Adobe Reader would load and open the attachment.  As of yesterday (with

    no known changes to OE) when I click on a PDF attachment, Adobe Reader opens

    and gives the error message I stated earlier in this thread.  After reading

    rons)#ultra's Post, I tried saving the attachment and opening it with

    Windows Explorer and that worked.  So I believe I'm opening them in Windows

    Explorer, not Internet Explorer.

     
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  • Currently Being Moderated
    Sep 2, 2009 1:54 PM   in reply to rons03ultra

    I use thunderbird for Email and I am having a problem also when people send me any PDF files, whenever I try to open, I get an error that says "there was an error opening this document the file is damaged and could not be repaired" I tried everything from uninstalling adobe reader 9 to reinstallng 8 and still no luck...... Its very frusterating.. eventually I opened the same Email using outlook and I was able to open the PDF!!!! Can anyone help me with this issue I think its very similar to what the original poster had mentioned.... I appreciate all your help!!

     
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  • Currently Being Moderated
    Sep 2, 2009 3:26 PM   in reply to SamSam55

    SamSam55:

     

    I'm running version 8 and rons03ultra is running version 9 so the problem dosn't seem to be version-related.  Whatever the cause of this problem, it appears that there are a number of people experiencing it.  And, it seems that it is something that has come about recently to users who were able to use Adobe Reader directly from their various email clients previously.  So, it doesn't appear to be email client-related either.  Well, I guess that's some progress.  We know what it's not related to.  And, so far, we all have alternate methods of reading the PDFs.  So, it could be worse.  But it sure would be nice to not have to use a workaround and have it back to working like it should!

     
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  • Currently Being Moderated
    Sep 2, 2009 6:05 PM   in reply to speedo123

    speedo123 wrote:

     

    SamSam55:

    it appears that there are a number of people experiencing it. 

    Yes. It's been that way for a very long time. Mostly they are hard issues to resolve and when they are resolved, they are mostly tracked back to the email client rather than Reader or Acrobat. That's not always the case but it's rare to see anything different.

     

    Wish I had some more ideas for you but, I don't. Sorry.

     
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  • Currently Being Moderated
    Sep 3, 2009 7:45 AM   in reply to speedo123

    How are you guys working your way around the issue for now?

     
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  • Currently Being Moderated
    Sep 3, 2009 9:08 AM   in reply to SamSam55

    SamSam55:

     

    Please read rons03ultra's first post to this thread where he says he has to save the attachment and then open it in Windows Explorer.  Check the other posts in this thread for other ideas.

     
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  • Currently Being Moderated
    Sep 23, 2009 8:07 AM   in reply to rons03ultra

    This is highly annoying. All of my clients are reporting they can't open my PDFs:

     

    "Acrobat could not open 'clientfile.pdf' because it is either not a supported file type of because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."

     

    This was all working a couple of week ago. I wonder what changed?

     

     

    Acrobat Pro 9.1.3 Sent from Apple Mail.app 3.6 and I am zipping the PDFs

     
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  • Currently Being Moderated
    Nov 14, 2009 6:49 PM   in reply to rons03ultra

    Did anyone get a permanent fix? Mine just started doing that. I save it and then open it in Reader but it is a pain in the butt.

     
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  • Currently Being Moderated
    Nov 22, 2009 12:28 PM   in reply to rons03ultra

    I am losing my patients with Adobe.

     

    Like a gazillion others no one has resolved this issue.

     

    Receive a PDF attachment in my Outlook (full, not express) on my Vista computer. Click on the attachment and get the error "Create association in the Set Association Control Panel". Did that in the Default Programs folder and it WAS set to Adobe Reader 9.1.  Another fix was to run Adobe Reader under "Administrator", open Reader, go to Help and run the "repair"....NOTHING.  Another fix was to remove the file association on all .PDF and then restart and right click on a saved PDF and chose Adobe Reader and it will fix the problem...NOPE. Another fix was to uninstall and reinstall Adobe Reader...NOPE. The work around to save first then open works but why do we have to have a work around?  FIX IT!

     
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  • Currently Being Moderated
    Nov 23, 2009 7:34 PM   in reply to JuliD

    You are not addressing Adobe here. We are fellow users. If you think you have a bug then you need to file a bug report:

     

    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     
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  • Currently Being Moderated
    Nov 24, 2009 7:09 AM   in reply to MichaelKazlow

    I know this is a user blog and YES I have reported it but the reply I get is it is Microsoft, like the person a few posts above mine. It is ONLY PDF and not any other attachments including .doc. I have spent hours and hours for 3 weeks looking for a fix. I find user blogs the most helpful and hopefully someone has solved the problem and it was important that I list everything I have tried as not to get a repeat on what I have tried.

     

    So in all my point in posting for help is to get help from users which is the purpose of this blog and also on the Microsoft user blogs.

     
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  • Currently Being Moderated
    Dec 2, 2009 11:01 AM   in reply to JuliD

    I am also having problems opening PDF's, but I am trying to open them from the browser (e.g. ie, I haven't tried any others). Is anyone else experiencing this problem too?

     

    I can save the PDF from the email (e.g. outlook) and it works fine, but I need to be able to open up a PDF without it gving me the error message "file type not recognized". Has anyone had this problem too?

     

    Thx for your help in advance! :~)

     
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  • Currently Being Moderated
    Dec 2, 2009 2:45 PM   in reply to tlw444

    I think I have figured it out. I went my documents and right clicked on a

    pdf document. Rather than just open with Adobe I selected "open with" and

    had choices. Then I selected adobe and there was a box that said "open all

    similiar files with this program" . I said "yes sir" and then opened the the

    file. I then went to my "Outlook express" and was able to open all the pdf

    files like I should have.

     
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  • Currently Being Moderated
    Dec 3, 2009 11:45 AM   in reply to dbugge

    Hum... well that may work for you, but not in my case. Mine is a little bit different situation. Actually it's not even my computer I am talking about, it is someone else's. But I am trying to help her get it fixed.

     

    She isn't having trouble opening PDF's in an email like others in this thread, she is having trouble opening them in a browser window. If she gets a PDF sent to her she can open it, preview it in the inboxes window, save it and then open it, but when she tries to open the PDF from a webpage it will not open, it tries to search for the appropriate program on the web to use to open the file.

     

    We have also tried to look at other PDF's stored on her hard drive, they open fine too. Adobe Reader is set to be the default for PDF's. Does anyone know what is going on?

     
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