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Indesign "network connection lost"

Oct 14, 2009 7:06 AM

Anybody came across this issue that seem to have affected installations of Indesign 6.03/6.04.  This is on an intel Mac with OSX 10.5.8. Strangely this issue does not affect a machine that has 10.5.6 and indesign 6.01

 

"The network connection was lost for the file QualityAwardsProg09.indd, or the file was modified by another process."

This was followed by:

"Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents."

InDesign then shut itself down, and the error message came up:

"QualityAwardsProg09.indd could not be found. Do you want to postpone it's recovery? Click yes to recover this document later. Click no to delete recovery data for this document. Click cancel to postpone all document recovery until later."

This crash only affected the document I was actually working on, the other 3 InDesign docs I had open recovered fine.

 

I came across this article which explains the issue but its the wrong version of OS and indesign.

 

http://kb2.adobe.com/cps/331/331822.html

 

The files do reside on an SMB network and i am wondering if this may be an issue. No other network connectivity is lost during the error.

 

 

I am going to reinstall  CS4 without updating then update after a period of time. Although this issue is intermittent its not exactly the best solution.

 

 

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Oct 15, 2009 9:46 AM   in reply to DaveH@Work

    I've seen this (and the resulting crash of InDesign) whenever the network location is disconnected. It is usually preceeded by a few minutes of the SBBOD (spinning beach ball of death).

     

    I am not certain what causes the network disconnect (such as the server hosting the SMB share having issues and/or being reset), but it is invariably 'fatal' to InDesign.

     

    There is not a InDesign solution to this, as far as I know.  I blame (whether justified or not) the network, not the application.

     

    A work around is to move a copy of the file you are working on to the local machine. Do all of your edits there, then copy it back to the server.

     

    -mt

     

    This has happened to me with OS 10.4.11 with CS2, OS 10.5.6 with CS4, and currenlty 10.5.8 with CS4 6.0.4.

     

    The incidents have decreased following a server upgrade. More fuel to the fire regarding my opinion above.

     
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  • Currently Being Moderated
    Mar 31, 2010 10:41 AM   in reply to Michael Trout

    Hello,

     

    I'm issuing the same problem, opening a file on a network drive works fine but whenever I want to save it, it crashes and break my network drive connexion but not network connexion since it keeps the internet connexion working. In addition i'm on a Windows plateform and some of my employeers are on Mac OS plateform so is it really a network issue. same problem and different platform and network. Why isn't it crashing when it does autosaves, those files  are also stored on the network drive, why isn't it crashing with photoshop or dreamweaver ? I definitely think that it's software dependent and serious problem. Copying files on local drive then move it on network is a pain and could broke the links with external files. I think Adobe should solve that problem as soon as possible because, for my part,  it's a major BUG.

     

    I hope I've been understood because english isn't my main language.

     

     

    Michael

     
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  • Currently Being Moderated
    Nov 10, 2010 11:55 AM   in reply to DaveH@Work

    I am seeing this same error message when trying to save a file that is stored on a USB thumb(flash) drive connected to the local computer -- no network is involved.

     

    Mac OS 10.5.8/InDesign CS4 6.0.5 and 6.0.6.

     

    Any similar situations out there? What was your solution?

     

    Cheryl Tarbox

    Macintosh Support Specialist

    Binghamton university

     
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  • Currently Being Moderated
    Nov 19, 2010 7:50 AM   in reply to DaveH@Work

    Dave,

     

    Thanks for the reply and suggestion. I will forward this to the Faculty Member to inquire from the student having the problem.

     

    I will forward any replies I received from them.

     

    Cheryl

     
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  • Currently Being Moderated
    Dec 4, 2010 2:54 PM   in reply to DaveH@Work

    Did anyone found a solution? It's very annoying. There must be something to fix that Adobe! I never had that with any other program. On my PC it normally happens when the PC goes to sleep mode and shuts down the network card.

     

    Windows 7 x64, InDesign CS4 6.06

     
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  • Currently Being Moderated
    Dec 5, 2010 3:40 AM   in reply to exp0sure74

    You are describing an issue that has nothing really in common with the issue discussed earlier in this thread.

     

    With regards to networks, Adobe applications do nothing different in terms of file operations for network-based files than for local files. Letting a system go into sleep mode while you have a network file open is problematic no matter what progam you run.

     

              - Dov

     
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  • Currently Being Moderated
    Dec 5, 2010 8:34 AM   in reply to Dov Isaacs

    I have to differ Dov. The poster likely searched the forum for "Network Connection Lost" and this would be the most current thread.

    InDesign easily crashes upon a lost network connection. It has stabbed me more then once; I really don't think I have seen another program exhibit such abrupt, violent shut downs. It is, certainly, a bad habit to leave a file open where networks or sleep are involved and I avoid that, but it is a true occurrence with InDesign.

    Network Lost shot.png

     

     

    InDesign Fatal Stop.png

     

    ID Shut Down.png

     
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  • Currently Being Moderated
    Dec 21, 2010 10:37 PM   in reply to DaveH@Work

    My workaround that seems to have solved the problem with a specific document that repeatedly crashed with this error was threefold:

     

    1) Copy original document that caused the crash to the local hard drive.

    2) Delete InDesign's font cache.

    3) Open document via open command and choose "open copy" in options at bottom.

     

    When I saved the document it acted normally and so far has continued to do so. I should also note that the original document was not on a network drive but on a secondary internal hard drive, so the error seemed completely random in that respect (and I'm not on a network at all).

     
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  • Currently Being Moderated
    Aug 23, 2011 6:54 PM   in reply to Daniel Flavin

    100% Agreed.

     

    Look, I think InDesign is probably the best piece of software Adobe makes, but this issue is a serious buzzkill. I assume it's because InDesign manages a lot more external resources than, say, Photoshop or Fireworks, but there's no doubt that if you have a wireless network that -- for whatever reason -- goes through periods of flakiness, you're a good chance of beachballing InDesign to death. Even if the network flakiness is very short-lived.

     

    I realize it's problem for InDesign when it loses connection with the stuff it is managing, but there are elegant ways to fail and this is certainly not one of them.

     

    Sure, I realise moving the files to local is an option, but no. People shouldn't have to change their effective workflows to avoid programming bugs.

     
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  • Currently Being Moderated
    Sep 21, 2011 4:01 PM   in reply to DaveH@Work

    ADOBE INDESIGN CS 5.5 (7.5.1. last uptate)

     

    Same problem here.

    When network connection was lost, also only for a few seconds, Indesign stops working with the error message "The network connection was lost for the file xxxxxxxx.indd, or the file was modified by another process." and then crashes!

     

    I think that someone should report this bug to the Adobe Support Team because I think that they haven't addressed this serious InDesign problem.

     

    Fortunately, at least in this CS5 version, when you re-open the program the documents are automatically recovered.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Sep 21, 2011 6:50 PM   in reply to ETOSoft

    That someone is you! You have the crash report, you should report the bug. You could also post the crash report here, but that's not as effective, but better than "someone should report this."

     

    Most effective reports are via http://adobe.com/go/supportportal, but you may also report with less followthrough at http://adobe.com/go/wish.

     
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  • Currently Being Moderated
    Aug 26, 2012 3:09 PM   in reply to John Hawkinson

    Wow, really impressive that this problem has apparently existed for three years and Adobe has never done anything about it, apparently. Well, it struck me today. I'm at home, working all locally, but it gives me the same message and crashes every time. Anyone have any idea how to fix this or is this their clever way to get me to buy CS6 now?

     
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  • Currently Being Moderated
    Aug 27, 2012 2:12 AM   in reply to Dov Isaacs

    To Dov Isaacs:

     

    Sorry, but that is simply not true.

     

    Leaving a document on a network drive open in any other app I have on my machine and then experiencing a loss of network connectivity (be it from the computer going into sleep mode or from the network becoming unavailable for other reasons) does NOT cause the entire application in question to immediately and unavoidably crash. InDesign is the ONLY application that does this. Even Photoshop and Illustrator manage to work around it, enabling you to save the file locally if you so desire, or to simply close the file—without having the entire application crash.

     

    Even if you’re not working with saving files, but just switch back to InDesign and discover you’d forgotten to close a document before putting your computer to sleep, you can’t even close the document (without saving): InDesign crashes the second you switch to it.

     

    As Mgmax1 said, it is impressive (and not in a good way) that this bug has been around for more than three years with still no apparent fix or solution for it. :-/

     
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  • Currently Being Moderated
    Aug 27, 2012 6:12 PM   in reply to wdeselle

    That may work, but it's like saying "My car door randomly flies open when I hit 80mph. But it's fine as long as I hold it shut while I'm driving".

     

    This is a fundamental resources tracking problem, and it's not even an OS-specific issue. I'm seeing the save crash screens above on a MBP connecting to a linux local network.

     

    I've hit the 'Report this issue to Adobe' button a dozen times, but you get to a stage where you just type swear words into the notes field.

     
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  • Currently Being Moderated
    Aug 27, 2012 6:49 PM   in reply to xplo

    Why do we bother? ...  Not only does the bug report page hang Chrome before I can even send the error dump. It has some stupid javascript auto-scroller which is scrolling the 'SEND' button off the bottom of the page before I can press it.  I have to blindly tab down to the Send button.               

     

    I mean, seriously Adobe. WFT..?!

    http://i.imgur.com/NpIF4.png          

     
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  • Currently Being Moderated
    Sep 2, 2012 12:22 PM   in reply to xplo

    So I take it no one at Adobe even looks at this stuff? It's just a place for customers to vent about how poorly their products work?

     

    Shame on you, Adobe. I've used your products for 20 years, and you've completely failed me and destroyed your image.

     

    Meanwhile, anybody else have any idea how to get my F'ing InDesign to open and not crash immediately, since I have work to do?  Thanks to regular citizens for any help offered.  NO THANKS to Adobe.

     
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  • Currently Being Moderated
    Sep 2, 2012 1:11 PM   in reply to Mgmax1

    @Mgmax,

     

    These are user to user forums, not the tech support hotline (probably just as well, since we have real experience and don't read from scripts). Dov is an employee, and he does come by here quite often, but his job description isn't fixing bugs in ID and I don't know that he has much more influence than you or I would in that regard.

     

    As far as crashing on open, if you want help with that you need to provide details and a crash log on pastebin.com with a link here would be a big help.

     
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  • Currently Being Moderated
    Sep 2, 2012 1:22 PM   in reply to Peter Spier

    I recognize that, but other companies would look at them once in a while and maybe notice a problem that's unresolved after 3 years. They are paying to host all this, either they make use of the data here... or they have some other reason for having this here.

     

    My details are the same as everyone else's-- I can't open it because it insists the network connection is lost, as in the very first post among others, and yet everything I use is entirely local and always has been. Not sure what you want me to paste— a screenshot? It would look like in Design starting to open, then stopping with a dialogue box saying "The network connection was lost for the InDesign SavedData, or the file was modified by another process." Then it crashes.

     
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  • Currently Being Moderated
    Sep 2, 2012 1:29 PM   in reply to Mgmax1

    If you run a Mac, you get a crash report with every crash. Lots of problems look similar, but turn out not to be, so the crash report is a valuable piece of information.

     

    Some other torubleshooting steps would also be useful. Have you tried trashing your prefs (Replace Your Preferences)? Have you tried a new user account? What happens if you disconnect the computer from the network entirely?

     
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  • Currently Being Moderated
    Sep 2, 2012 1:33 PM   in reply to Peter Spier

    And if ID is crashing immediatle after opening after a previous crash, there's a really good chance it's becasue of corrupt recovery data. Try moving, renaming, or emptying the InDesign Recovery folder.

     
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  • Currently Being Moderated
    Sep 2, 2012 1:50 PM   in reply to Peter Spier

    Thank you, I appreciate the suggestion of concrete steps. Here's an example of the crash report: http://pastebin.com/VN4qPYjD

     

    I will try the recovery folder first, it seems less drastic than messing up everything for one program.

     
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  • Currently Being Moderated
    Sep 2, 2012 1:58 PM   in reply to Mgmax1

    Thanks for posting the crash report. I don't recognize the cause for that crash, so I'm not much help yet, but someone else may. The new user shouldn't mess up anything, and if you use the manual method discussed inthe link to replace your prefs you can just change them back if it doesn't help.

     

    Deal with the recovery folder and just open ID from the dock. If itr doesn't crash, try opening a file or creating a new one.

     
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  • Currently Being Moderated
    Sep 2, 2012 2:08 PM   in reply to Peter Spier

    Thank you! Trashing the Recovery folder didn't help, but your suggestions at the "Replace your Preferences" link seem to have done the job.

     

    (I thank Peter Spier, Adobe can still go hang for making something that crashes so regularly that it corrupts itself like this!)

     

    Best,

     

    Mike

     
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  • Currently Being Moderated
    Sep 4, 2012 9:30 PM   in reply to DaveH@Work

    I'm having all the same error messages, but tossing preferences and the recovery folder has not helped. InDesign will not open from a file or as just the application. Also I am not on a network.. stand-alone machine. Any thoughts?

     

    Thanks,

     

    Cliff

     

    BTW, CS5 on an iMac Core i7, OS10.7.4, CS4 opens okay

     
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  • Currently Being Moderated
    Sep 5, 2012 5:00 AM   in reply to cmrusch

    Cliff, please start a new thread, include all of your symptoms and OS/ ID version information, and a link to your crash report which you have posted at pastebin.com. I don't think your probelm is related to this thread at all.

     
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  • Currently Being Moderated
    Sep 5, 2012 7:53 AM   in reply to Peter Spier

    Thanks Peter. I just started a new discussion.

     

    -Cliff

     
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  • Currently Being Moderated
    Oct 3, 2012 3:04 AM   in reply to Mgmax1

    I'm on CS6 and I get the same old network problem crash. I get the "network lost" sign, then it just freeze forever.

     
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  • Currently Being Moderated
    Jan 2, 2013 4:12 PM   in reply to DaveH@Work

    I am experiencing similar problems on a SAN network. I open a file on the network and begin working. Error message pops up "The network connection was lost for the file xxxxxxxx.indd, or the file was modified by another process."

    My ID does not crash like others has, but just freezes and Shows the spinning wheel of death.

     

    This is happening in both ID and Bridge. Does not happen in PS, PR, or AE. Copying files to the desktop every morning and copying them back to the server at the end of the day is simply not an acceptable solution.

     

    iMac, i7, OS X Lion 10.7.5

     
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  • Currently Being Moderated
    Jan 15, 2013 8:42 AM   in reply to DaveH@Work

    I was also getting the "The network connection was lost for the file {filename}.indd, or the file was modified by another process." message on a x64 WIN 7 system running CS5.5 (fully updated) while working on a file from a 10.6 and 10.8 mac server. The WIN 7 connects to the mac server via SMB. I have worked closely with our mac support team and found no soultion to this issue with the current implimentation of SMB in OS X.

     

    In a few mac forums I found similar issues with SMB functionality. Other users have resolved the issue using a product called SMBUp. This runs SMB as a service on the mac. I too was able to resolve the WIN 7 disconnect issues using this product. I continue looking for a fix within OS X, but have yet to find one.

     
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  • Currently Being Moderated
    Apr 3, 2013 6:25 AM   in reply to Oceanman_40

    I despair this is ever going to get a resolution; I've sent many, many error reports to Adobe on this and have put in emails to support. I read some of the threads here some time ago, but am only now revisiting it as I've had no come back from Adobe as I hoped maybe there may have been a workaround here too. Shame.

     

    I've not even had one email back from Adobe saying they can't help (or even won't - at least that would be something of a response!) - let alone them actually reading this peer group forum. I've resorted to doing all my InDesign work on a local file then moving it (and sometimes key version stages) to our network. This is far from ideal and, frankly, sucks as others have reported it's only InDesign which reacts so violently to network loss. (I don't care if it uses more external files than other programmes - these can be re-linked).

     

    I've been an Adobe user for more years than I care to remember and they have definitely stopped listenting to users in the same way as they used to. Deeply disappointed in what I used to think was a company that had actually managed to stay in touch wth its users despite its size. Seems it's gone the way of many other mega-sized organisations now.

     
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  • Currently Being Moderated
    Apr 10, 2013 7:44 AM   in reply to DaveH@Work

    I just switched from a Windows XP PC to Windows 7. Now I'm experiencing this horrendous issue constantly. Working locally is not a good option due to all the external image links. And installing Windows XP to make the problem go away is also not a good solution. Adobe - wake up!

     
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  • Currently Being Moderated
    May 16, 2013 7:41 PM   in reply to ManualMan

    So is there any way to fix this ? 

     

    I'm running of a synology NAS with a USB stick that I save my work on, so its easy to take to work and back home.

    I'm finding my synology will go into low power mode, thats when Indesign freaks out and hangs.

    The only way to get Indesign back is to end task and restarting Indesign, which normally brings back the latest file.

     

     

    This is pretty serious BUG, isn't there a service pack for this ?  With the cloud I thought these kind of things would have been quickly fixed and deployed.

     

    cheers

     
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  • Currently Being Moderated
    May 17, 2013 4:53 AM   in reply to Javadevil20

    Big difference between a bug and poor workflow. If you can't keep that drive awake, this is what you'll have to deal with. You'd be far better off using a dropbox folder.

     

    Bob

     
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  • Currently Being Moderated
    May 17, 2013 5:11 AM   in reply to Bob Levine

    Hi bob,  I use sky drive for backup, though i'm not likely going to loaded an InDesign file from that. I don't think  InDesign would like that at all.   Considering every other app I use that I use from revit , 3dsmax, Microsoft apps none of them crash when the network goes to sleep.   Wouldn't a warning be a better than a hard crash ?

     
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  • Currently Being Moderated
    May 17, 2013 5:41 AM   in reply to Javadevil20

    I use Skydrive and Dropbox. They're both excellent services and work flawlessly for this type of workflow.

     

    Remember, the files are saved locally, synched to the cloud and then to any other computer with an account. It is far better than what you're doing now and you have a safety net with version back up.

     

    Give this a read and see if doesn't change your mind a bit: http://boblevine.us/why-i-always-save-files-in-dropbox-and-why-you-sho uld-too/

     

    Bob

     
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  • Currently Being Moderated
    May 17, 2013 5:28 PM   in reply to Bob Levine

    HI Bob I read the article but I don't see how that has anything to do with Indesign crashing from loss of network connection.

     

    I pretty much use skydrive dropbox etc for backing up files and emergency when I forget to bring my USB key to work.

     

    Most of my files I use are quite large and I don't have to time to wait for them to sync.

    Considering some projects I have are in the gigabytes. ( my internet connection isn't the fastest , when Australia gets Fiber to the premise I might do it this way )

     

    This Network crashing is a bug and has nothing to do with workflow.  Indesign shouldn't go down.

    Consider this;  your working in an office, you have mulitply users using the same image files, the same indesign files, do you expect them to use dropbox ?

    Oh whats that you want to open my indesign doc, hangon I'll sync it to dropbox

    The network is there to work from a central location at fast speeds not internet speeds and has its own backup.

     

     

    I do appreciation your replys.

     

    best regards

     
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  • Currently Being Moderated
    May 17, 2013 6:41 PM   in reply to Javadevil20

    Then you need to look at the network or external storage and make sure it stays awake..

     

    Bob

     
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