Skip navigation
texasrebel462
Currently Being Moderated

Flash Player wont run!

Oct 14, 2009 10:33 AM

I have been trying for 2 weeks now to get this to work and am at my end.  I have tried everything that is suggested to troubleshoot this and I cant figure it out.  It started when I tried to play on a video poker web site.  I had played just the evening before and when I logged on it said that I needed to download the flash player  It shows that I have downloaded it but it doesnt install and run.  Help!

 
Replies
  • Currently Being Moderated
    Oct 14, 2009 10:57 AM   in reply to texasrebel462

    i am having the very same problem & i have also been tring for weeks on end ; what do we doo ?

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 14, 2009 1:50 PM   in reply to texasrebel462

    I have been trying the same and no go.  Would like somebody to tell me why this will not work and yet we are forced to install.  We want to install but it will not run.  Adobe, help......

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 4, 2009 5:35 AM   in reply to texasrebel462

    Ok I'm in the same boat as the rest of you all, and would sure like to know what the fix to this problem is. I need my laptop not only to take copious amounts of notes but I need to watch select video footage pertaining to my course of study... So if any of the techies are reading this, how about throwing us shlubs a fricken bone here, and let us know what's going on, or what can be done to overcome this problem; really do need video footage to play.

    Thanks,

    RAC

    hd_rac@msn.com

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 14, 2009 8:33 PM   in reply to texasrebel462

    I first tried this installation months ago.  Gave up, and wasted another hour+ tonight trying again (who's the fool now?).

     

    Mac OS 10.4.11

    Firefox 3.0.14

     

    Installed Adobe Flash Player 10, Firfox won't find it.  Checked everywhere I can think of.  Uninstalled Flash Player.  Reinstalled Flash Player.

     

    Lather, rinse, repeat.

     

    Still no go.

     

    Adobe's site - via the very same Firefox that cannot find Flash Player when I need it to - recognizes that I have the correct version installed: "You have version 10,0,32,18 installed."

     

    Since we're getting no help here, maybe I can get help from Firefox peeps.....

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 15, 2009 6:59 AM   in reply to HaiLee Sujestibul

    Thanks HaiLee will try what you've tried just for laughs, but have the funny feeling I will get no satisfaction.

     

     

     

    Good luck trying to fix this problem,

     

    RAC

     

    Date: Wed, 14 Oct 2009 21:13:58 -0600

    From: forums@adobe.com

    To: hd_rac@msn.com

    Subject: Re: Flash Player wont run! Flash Player wont run!

     

    I first tried this installation months ago.  Gave up, and wasted another hour+ tonight trying again (who's the fool now?).

     

    Mac OS 10.4.11

    Firefox 3.0.14

     

    Installed Adobe Flash Player 4, Firfox won't find it.  Checked everywhere I can think of.  Uninstalled Flash Player.  Reinstalled Flash Player.

     

    Lather, rinse, repeat.

     

    Still no go.

     

    Adobe's site - via the very same Firefox that cannot find Flash Player when I need it to - recognizes that I have the correct version installed: "You have version 10,0,32,18 installed."

     

    Since we're getting no help here, maybe I can get help from Firefox peeps.....

    >

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 15, 2009 3:19 PM   in reply to texasrebel462

    I'm glad I'm not alone, but I'm so pissed that Adobe hasn't correct this. I can't get Flash Player to install using the download I got from their site. I followed the directions on the page that the error message directed me to, but it's Bull*hit.

     

    Fortunately for me I'm in a position to get even with Adobe for all my lost time and frustration--I make some purchasing decisions for my company, and its quite large.

    Attachments:
     
    |
    Mark as:
  • Currently Being Moderated
    Oct 15, 2009 6:29 PM   in reply to tomainr

    I don't get any error messages, it just does not work.  Pretty poor company that can't put out a product that you have to have, that works.  What are these companies thinking when they make there clients, force them to use the adobe.  Not smart.  Glad somebody can get something on them.

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 15, 2009 6:47 PM   in reply to texasrebel462

    Hello, follow sufferers:

    I decided to start a Case with Adobe Support.  I have not tried this yet, because I do not have another 2 hours to kill at the moment, but even if it ultimately doesn't work for me, it may work for you, so I'm posting the response anyway:

     

    Thank you for contacting Adobe Support. I am responding in reference to
    the Web Request posted on 14th October 2009 regarding, "Adobe Flash
    Player".

     

    As I understand that you are not able to watch videos and are getting
    the errors regarding the Flash Player. I understand your concern and
    assure you that we will both find a resolution for that together.

    [Awwwww, isn't that sweet?  So nice to be understood!  I suddenly feel so confident that we'll work together towards a resolution!! ~ HS]

     

    As you said that you have already tried to uninstall and then reinstall
    the Flash Player. Sometimes what happens is that after the uninstall
    some components are left in the system and when reinstalled it will
    create the same errors. So, I would suggest to follow the link given
    below and download and run the utility to remove the Flash Player and
    ActiveX control:

     

    http://go.adobe.com/kb/ts_tn_14157_en-us

     

    Please download and run the utility for MAC. After you have done that
    please download and install the Flash Player 10 from the link given
    below:

     

    http://get.adobe.com/flashplayer/?promoid=BUIGP

     

    This should resolve all the issues you are facing, however, if doesn't
    get resolved, please follow the link below to troubleshoot the error:

     

    http://go.adobe.com/kb/ts_tn_19166_en-us

     

    I hope this information is helpful and if in case you face any issues or
    need any clarification you can contact us we will be more than happy to
    help you.

     

    For future reference please use TS Case Number : 181226540 at Web
    Support Portal : http://www.adobe.com/go/supportportal

     

    For future references on common queries and their responses, kindly
    visit our online forums by visiting the link mentioned below:
    www.forums.adobe.com

     

    Also, you can visit our Knowledge Base for any queries:
    http://www.adobe.com/cfusion/search/index.cfm?cat=support
    <(>&<)>loc=en_us

     

    It was nice interacting with you and your suggestion will certainly help
    Adobe grow in the future. [They really do care! ~HS]

     

    Warm Regards,
    Devendra Singh,
    Adobe Support.

     

    -------------------

     

    Also, I received a response from Firefox, but the link to it is bad and it will take me awhile to find it.  Will report back later.

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 15, 2009 7:01 PM   in reply to HaiLee Sujestibul

    This is for Mac, or are they saying to use the Mac utility?

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 15, 2009 8:10 PM   in reply to Spfruin

    I have a Mac, so hopefully (for me) their instructions are based on that fact.

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 15, 2009 8:54 PM   in reply to texasrebel462

    One solution that has been posted here many, many times...

     

    Some sites confuse Adobe Flash Player with Adobe Shockwave Player, and ask users to download Flash Player, when in fact the site requires Shockwave Player.  Don't blame Adobe for this...

     

    http://get.adobe.com/shockwave/

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 15, 2009 8:58 PM   in reply to HaiLee Sujestibul

    My hopes were dashed after I got to the 3rd step - the suggestions, it turns out, were not Mac-specific, in fact the suggestions have nothing to do with Macs, other than the Mac-specific uninstall/install.

     

    Those of you with PCs, go forth and follow their troubleshooting link.

     

    Me, I'm escalating my "case."  (I have a case of broken flash.  Is there a treatment for it, or will I get this disease named after me?)

     

    Here's what I wrote to my case worker:

    ----------------

    Hi again,

    You suggested:
    1. Uninstall
    2. Reinstall

     

    Done and done.  So on to the next suggestion...
    3. Read Troubleshooting page

     

    See, here's the problem I keep coming up against: your Troubleshooting file and all the support I find is for Windows, not Mac.  I do not have the programs addressed in your Troubleshooting file, such as Active X, Norton, Pop-up Blockers,  3rd Party Flash Player "Cleaners," XP or Vista.

     

    Do you have suggestions for a Mac running OS 10.4.11, and Firefox 3.0.14?

    ----------------

     

    So, we'll see what happens next....

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 15, 2009 8:59 PM   in reply to Pat Willener

    I'll try it!!

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 15, 2009 9:05 PM   in reply to Pat Willener

    ʇɐb ɹəuəllıʍ, thanks, but that was not the issue.  I uninstalled, then installed shockwave.  I cleared my browser history and cache, went back to my test site, and still I'm told, "Content on this page requires a newer version of Adobe Flash Player."

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 15, 2009 9:16 PM   in reply to HaiLee Sujestibul

    Please go to this site to see if Flash Player and Shockwave Player are working correctly

     

    http://www.adobe.com/shockwave/welcome/

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 15, 2009 9:23 PM   in reply to Pat Willener

    They both seem to be working.  I mean, they work if by "animation" they mean that next to the colorful logo there are 3 tabs (each player) that say "create," "see," and "about," and when I roll over them, they expand to show a couple more links.

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 15, 2009 9:29 PM   in reply to HaiLee Sujestibul

    Then I can only assume that something is wrong on the unknown test site you are using.

     

    Does this site work: http://www.youtube.com/swf_test.html ?

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 15, 2009 9:52 PM   in reply to HaiLee Sujestibul

    It isn't (wasn't) just one site; it happened at several, but not all sites that used Flash Player.

     

    Guilty party: Adblock.  The Adblock extension limits only some Adobe Flash-based sites.  Based on a Mozilla expert's advice, I disabled it, and can now see all sites that were problematic before.

     

    Good luck to the rest of you!  Off to close my case.....

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 15, 2009 11:26 PM   in reply to texasrebel462

    1. Plz check your account have sufficient privileges. It mean admin rights to  your login account.

    2. If have, then Download the setup file again. (May be old file  corrupted.)

    3. After install check youtube or nseries.com.

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 18, 2009 8:46 AM   in reply to Natali500

    I've got this problem. Flash player runs intermittently. You get a black video window screen when it doesn't work. If you refresh sometimes it comes up properly, sometimes it doesn't. Uninstalled and installed again.

     

    Any suggestions???

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 18, 2009 9:13 AM   in reply to texasrebel462

    I too  am  not  able  to  get  flash  player  to run!!

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 18, 2009 9:50 AM   in reply to texasrebel462

    I thought it was me!!!  Is there a fix out here somewhere - please - its driving me crazy.  This is the third day I have spent trying to fix this and I really have oother stuff to do.

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 18, 2009 4:06 PM   in reply to texasrebel462

    I'm not seeing the compatibility button. I'm on I.E. 7, not 8. Is this a function of I.E. 8? I was afraid to upgrade because I heard the problem could be even worse with IE8.

     

    I got the same problem when I tried flash player 10 with Firefox and GoogleChrome, btw.

     

    I should mention; as long as a video isn't blocked for embedding, I can use the "pop up" function to watch any video. However, this means I'm unable to comment on videos, as you can't do that in pop up generally on most sites (frustrating, can't put my two cents in!!!).

     

    I'm wondering if it's a security issue, as I hear flash player 10 is ridiculous when it comes to security protection. Ugh.

     

    I will try the uninstall of IE. See if that helps. If it doesn't, I may give up and go with silverlight. Not happy about it, but a programmer told me adobe isn't going to be continuing the flash player line...?!?!?!

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 19, 2009 6:06 AM   in reply to texasrebel462

    For Mozilla Firefox 3.5.3:

     

    Copied the following files into my /Program Files/MozillaFirefox/plugins Folder :

     

    NPSWF32.dll , flashplayer.xpt . Can be found /Windows/system32/macromed/flash

     

    Obviously the Flash Installation can't put the files there....

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 19, 2009 11:13 PM   in reply to texasrebel462

    ok, so i have been having the same issues with this fricken thing as well. but i think that i found a way around the problem. i got the flash player to install and run on other user accounts on my laptop. I am using a MAC, so for all of the PC peeps, sorry. ok, so here's what I did: I opened a new Finder window, then clicked on my hard drive icon. from there I went to the applications tab. I scrolled down and found an older version of the player... 9 i believe. i installed the older version, then upgraded it via this website for version 10. so, i don't know if that will help anyone, or if i just lucked out by having an older version of the thing still hanging around.  i hope this helps. 

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 26, 2009 9:08 AM   in reply to texasrebel462

    Everyone here has pretty much described the problems I've had & potential solutions I've tried and none have worked or I've either been given a crap shoot when it comes to the current Flash working.  If I go to Adobe's site I may (or may not) see their animation, if I go to the link to get Flash... it may (or may not) tell me I've got the current version, if I go to another web page I'll see Flash animations but have absolutely no luck seeing video.  Another oddity on our system is other users are able to see video I can't!!  This is extremely frustrating!!! I've got video to revise for our own site & can't even see what's currently there !   ...for new video, I don't want to have to be putting up a list of instructions for clients that read... "well if you can't see this video you may have to ... ... ..."   not acceptable!!

     

    This forum should bring about solutions to problems that seem to be affecting a LOT of users  ...we need answers not a guessing game!

     

    ...seriously!

     

    Here's a link to our site containing Flash...

     

    http://www.haulall.com/video/collection_vehicles/collection_vehicles.h tml

     

    (the others I've had to use are .wmv files)

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points