I have been trying for 2 weeks now to get this to work and am at my end. I have tried everything that is suggested to troubleshoot this and I cant figure it out. It started when I tried to play on a video poker web site. I had played just the evening before and when I logged on it said that I needed to download the flash player It shows that I have downloaded it but it doesnt install and run. Help!
Ok I'm in the same boat as the rest of you all, and would sure like to know what the fix to this problem is. I need my laptop not only to take copious amounts of notes but I need to watch select video footage pertaining to my course of study... So if any of the techies are reading this, how about throwing us shlubs a fricken bone here, and let us know what's going on, or what can be done to overcome this problem; really do need video footage to play.
Thanks,
RAC
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I first tried this installation months ago. Gave up, and wasted another hour+ tonight trying again (who's the fool now?).
Mac OS 10.4.11
Firefox 3.0.14
Installed Adobe Flash Player 10, Firfox won't find it. Checked everywhere I can think of. Uninstalled Flash Player. Reinstalled Flash Player.
Lather, rinse, repeat.
Still no go.
Adobe's site - via the very same Firefox that cannot find Flash Player when I need it to - recognizes that I have the correct version installed: "You have version 10,0,32,18 installed."
Since we're getting no help here, maybe I can get help from Firefox peeps.....
Thanks HaiLee will try what you've tried just for laughs, but have the funny feeling I will get no satisfaction.
Good luck trying to fix this problem,
RAC
Date: Wed, 14 Oct 2009 21:13:58 -0600
From: forums@adobe.com
To: hd_rac@msn.com
Subject: Re: Flash Player wont run! Flash Player wont run!
I first tried this installation months ago. Gave up, and wasted another hour+ tonight trying again (who's the fool now?).
Mac OS 10.4.11
Firefox 3.0.14
Installed Adobe Flash Player 4, Firfox won't find it. Checked everywhere I can think of. Uninstalled Flash Player. Reinstalled Flash Player.
Lather, rinse, repeat.
Still no go.
Adobe's site - via the very same Firefox that cannot find Flash Player when I need it to - recognizes that I have the correct version installed: "You have version 10,0,32,18 installed."
Since we're getting no help here, maybe I can get help from Firefox peeps.....
>
I'm glad I'm not alone, but I'm so pissed that Adobe hasn't correct this. I can't get Flash Player to install using the download I got from their site. I followed the directions on the page that the error message directed me to, but it's Bull*hit.
Fortunately for me I'm in a position to get even with Adobe for all my lost time and frustration--I make some purchasing decisions for my company, and its quite large.
Hello, follow sufferers:
I decided to start a Case with Adobe Support. I have not tried this yet, because I do not have another 2 hours to kill at the moment, but even if it ultimately doesn't work for me, it may work for you, so I'm posting the response anyway:
Thank you for contacting Adobe Support. I am responding in reference to
the Web Request posted on 14th October 2009 regarding, "Adobe Flash
Player".
As I understand that you are not able to watch videos and are getting
the errors regarding the Flash Player. I understand your concern and
assure you that we will both find a resolution for that together.
[Awwwww, isn't that sweet? So nice to be understood! I suddenly feel so confident that we'll work together towards a resolution!!
~ HS]
As you said that you have already tried to uninstall and then reinstall
the Flash Player. Sometimes what happens is that after the uninstall
some components are left in the system and when reinstalled it will
create the same errors. So, I would suggest to follow the link given
below and download and run the utility to remove the Flash Player and
ActiveX control:
http://go.adobe.com/kb/ts_tn_14157_en-us
Please download and run the utility for MAC. After you have done that
please download and install the Flash Player 10 from the link given
below:
http://get.adobe.com/flashplayer/?promoid=BUIGP
This should resolve all the issues you are facing, however, if doesn't
get resolved, please follow the link below to troubleshoot the error:
http://go.adobe.com/kb/ts_tn_19166_en-us
I hope this information is helpful and if in case you face any issues or
need any clarification you can contact us we will be more than happy to
help you.
For future reference please use TS Case Number : 181226540 at Web
Support Portal : http://www.adobe.com/go/supportportal
For future references on common queries and their responses, kindly
visit our online forums by visiting the link mentioned below:
www.forums.adobe.com
Also, you can visit our Knowledge Base for any queries:
http://www.adobe.com/cfusion/search/index.cfm?cat=support
<(>&<)>loc=en_us
It was nice interacting with you and your suggestion will certainly help
Adobe grow in the future. [They really do care! ~HS]
Warm Regards,
Devendra Singh,
Adobe Support.
-------------------
Also, I received a response from Firefox, but the link to it is bad and it will take me awhile to find it. Will report back later.
My hopes were dashed after I got to the 3rd step - the suggestions, it turns out, were not Mac-specific, in fact the suggestions have nothing to do with Macs, other than the Mac-specific uninstall/install.
Those of you with PCs, go forth and follow their troubleshooting link.
Me, I'm escalating my "case." (I have a case of broken flash. Is there a treatment for it, or will I get this disease named after me?)
Here's what I wrote to my case worker:
----------------
Hi again,
You suggested:
1. Uninstall
2. Reinstall
Done and done. So on to the next suggestion...
3. Read Troubleshooting page
See, here's the problem I keep coming up against: your Troubleshooting file and all the support I find is for Windows, not Mac. I do not have the programs addressed in your Troubleshooting file, such as Active X, Norton, Pop-up Blockers, 3rd Party Flash Player "Cleaners," XP or Vista.
Do you have suggestions for a Mac running OS 10.4.11, and Firefox 3.0.14?
----------------
So, we'll see what happens next....
ʇɐb ɹəuəllıʍ, thanks, but that was not the issue. I uninstalled, then installed shockwave. I cleared my browser history and cache, went back to my test site, and still I'm told, "Content on this page requires a newer version of Adobe Flash Player."
Then I can only assume that something is wrong on the unknown test site you are using.
Does this site work: http://www.youtube.com/swf_test.html ?
It isn't (wasn't) just one site; it happened at several, but not all sites that used Flash Player.
Guilty party: Adblock. The Adblock extension limits only some Adobe Flash-based sites. Based on a Mozilla expert's advice, I disabled it, and can now see all sites that were problematic before.
Good luck to the rest of you! Off to close my case.....
i hope this helps! i was almost 2 weeks trying to figure it out! on the top of your internet explorer bar there is a compatibility view button (should be next to refresh) click on it and give it a minute or so to load. I dont know if it will help you but after too many days of frustration it helped me. good luck
I'm not seeing the compatibility button. I'm on I.E. 7, not 8. Is this a function of I.E. 8? I was afraid to upgrade because I heard the problem could be even worse with IE8.
I got the same problem when I tried flash player 10 with Firefox and GoogleChrome, btw.
I should mention; as long as a video isn't blocked for embedding, I can use the "pop up" function to watch any video. However, this means I'm unable to comment on videos, as you can't do that in pop up generally on most sites (frustrating, can't put my two cents in!!!).
I'm wondering if it's a security issue, as I hear flash player 10 is ridiculous when it comes to security protection. Ugh.
I will try the uninstall of IE. See if that helps. If it doesn't, I may give up and go with silverlight. Not happy about it, but a programmer told me adobe isn't going to be continuing the flash player line...?!?!?!
ok, so i have been having the same issues with this fricken thing as well. but i think that i found a way around the problem. i got the flash player to install and run on other user accounts on my laptop. I am using a MAC, so for all of the PC peeps, sorry. ok, so here's what I did: I opened a new Finder window, then clicked on my hard drive icon. from there I went to the applications tab. I scrolled down and found an older version of the player... 9 i believe. i installed the older version, then upgraded it via this website for version 10. so, i don't know if that will help anyone, or if i just lucked out by having an older version of the thing still hanging around. i hope this helps.
Everyone here has pretty much described the problems I've had & potential solutions I've tried and none have worked or I've either been given a crap shoot when it comes to the current Flash working. If I go to Adobe's site I may (or may not) see their animation, if I go to the link to get Flash... it may (or may not) tell me I've got the current version, if I go to another web page I'll see Flash animations but have absolutely no luck seeing video. Another oddity on our system is other users are able to see video I can't!! This is extremely frustrating!!! I've got video to revise for our own site & can't even see what's currently there
! ...for new video, I don't want to have to be putting up a list of instructions for clients that read... "well if you can't see this video you may have to ... ... ..."
not acceptable!!
This forum should bring about solutions to problems that seem to be affecting a LOT of users ...we need answers not a guessing game!
...seriously!
Here's a link to our site containing Flash...
http://www.haulall.com/video/collection_vehicles/collection_vehicles.h tml
(the others I've had to use are .wmv files)
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