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Photoshop CS3 (and others) not responding after load

Oct 21, 2009 9:45 AM

This happens in Photoshop, illustrator, and In Design -- I don't know when it started, I just noticed it yesterday. These programs have worked on this machine in the past. what happens is this -- I open Photoshop up and it goes through the load screen and all that and when it is all done the splash screen goes away and I'm left with the top menus and the items on the right visible (see image below.) if i click anywhere teh title bar says not responding and nothing happens. I have 2CPUs, and when this is happening Photoshop is using 100% of one of the CPUs. the memory usage is steady at about 28MB used.

I have tried reinstalling, uninstalling then reinstalling, removing every piece of Adobe software and reinstalling, rebooted, rebooted after doing all of the previously mentioned steps, cleared out the preferences, and nothing will make it work.

To my knowledge I haven't updated any drivers since it last worked.

Acrobat Pro and Bridge will load up and work fine.

any ideas on what might be causing this behavior or how to fix it?


  • Currently Being Moderated
    Oct 21, 2009 9:53 AM   in reply to Richard_E

    Try resetting your preferences as described in the FAQ.

    You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.

    This resets all settings in Photoshop to factory defaults.    A complete uninstall/re-install will not affect the preferences and a corrupt file there may be causing the problem.

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  • Currently Being Moderated
    Oct 21, 2009 9:57 AM   in reply to Richard_E

    It may be the licensing service. Check this Knowledge Base article out.

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  • Currently Being Moderated
    Oct 21, 2009 9:59 AM   in reply to Richard_E

    Please see this post:



    Same issue. I'm sure of it.



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  • Currently Being Moderated
    Oct 21, 2009 10:07 AM   in reply to Mylenium

    Go to msconfig, startup and turn off anything running that you do not need to run in the background. Don't unckeck adobe service manager.


    Download and run CCleaner to clean out garbage in your computer



    Download this free spybot search and destroy to scan for nasty spyware that may be eating cpu cycles


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  • Currently Being Moderated
    Oct 21, 2009 11:24 AM   in reply to Richard_E

    I am using PS CS4 and in the msconfig startup there is adobe service manager, that if unchecked, flexnet won't run nor wil CS4.


    I no longer have PS CS3 installed so I can't remember if CS3 is suppose to have it listed in startup.


    From reading what you posted you have PS CS3 bundled with other Adobe products (suite). Maybe someone in the suite forum or someone who has the suite reading this can look in msconfig to see what is there to drive Flexnet.

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