I have had this issue since I installed Windows 7 x64 bit with Adobe 8.  I have been able to resolve this issue on my machine by installing Adobe Reader 9 on my 64 bit Windows 7 machine.

When the installation finds out that you do indeed have Adobe 8 installed, it will ask if you would like to continue to use adobe 8 to read pdfs, but it will update the workflows (or something to this effect.)

When the installation was complete - no more message and the pdf opened in the browser without issue!!!!!!

I also verified that opening a pdf locally will open the pdf in Adobe 8 rather than Reader 9.

If you have Adobe 8 installed and do not have Reader 9 installed, install the Reader and choose to continue to use Adobe 8 to read pdfs....worked like a charm for me!

Thanks, but this is not occurring for the people using Acrobat Pro 8.17. This is only occurring for people with Reader 8.17 only. And we are not upgrading to Reader 9 until we can (afford to) upgrade all of our Acrobat Pro licenses to 9.

Anyone else with other ideas? Nothing is really working for us so far. Thanks for the suggestions so far.

E Powell

Austin, TX

Thanks for your reply. I had mentioned in an earlier post that we're still on Win XP SP2 and SP3, so it's not a Windows 7 thing for us. And unfortunately, nothing that you guys have posted is working for us. On the other hand, some people never have the problem. Like me, of course, the initial tester.

Thank you all for your suggestions. If anything else occurs to you, please post a reply!

E Powell

Austin, TX

Download Windows XP Mode will provie XP compatibility to Windows 7.

Ok here is the fix. Acrobat 8.1.7 obviously has a glitch on Windows 7. I am running Windows 7 Ultimate x64.

1. Intall acrobat reader 9.3 (or latest version).

2. Open Internet Explorer.

• 2a. From the "Tools" menu select "Manage-Add-ons". Add-on types selected should be "Toolbars and Extensions".
• 2b. Disable "Adobe PDF" extensions with a version of 8.x and make sure the ones with a version of 9.x are enabled.
• 2c. I don't use the conversion toolbar. I print everything using bullzip pdf printer. You shouldn't need to disable that one.
• 2d. Close all open internet explorer instances and then try it again.

3. I also changed my local .pdf file association to use Reader 9.3. This should be an optional step.

Cheers,

SM

I've been having this problem forever.

I've tried several different solutions on several different sites - and here is the simple one that worked for me:

In Firefox:

Go to Tools.

Go to Options.

In the Applications tab, where it says Adobe Acrobat Document, change it to "always ask"

For whatever reason, it doesn't ask, but it opens.

Go figure.

Hope this helps someone else before they go downloading or copying and pasting .dll files

This is what worked for me, too:

In Firefox, go to Tools > Options > in the Applications tab, reassociate all PDF options to your current version of Acrobat by navigating to the program itself (i.e., C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrobat.exe).

Now, my theory for why this is occuring is that there was an update to Acrobat that did not reflect in the browser plug in (so I also agree about the others who say it's something with the browser plug in and Acrobat as well).  The reason I think this is because when I attempted to reassociate my files, only Acrobat 8.1 was listed and I know I had updated to 8.2.

I am running Windows 7 Home Premium 64-bit, Acrobat 8.2.2, Adobe Reader 9.3.2 and Firefox 3.6.3.  It might be useful is others added this information to their posts as well.

Edited to add: This only temporarily solved my issue.  The error has returned.  Maybe someday Adobe will figure it out and enlighten the users who support their products, too!

Our agency is at Adobe Acrobat 8.22 and Adobe Reader 8.22. We do not plan on upgrading to 9 anytime soon. So unfortunately, that is not an option. Thanks anyway.

>>> das90901 <forums@adobe.com> 6/7/2010 11:49 AM >>>

Hi all.

This is a solution to your problem.

OS: Windows 7 -32bit

CS 3 -Acrobat 8 Pro already installed- this causes the above described pop-up

After spending quite some time on this issue I realized that the best way to go about it was to install Adobe Reader 9.0, and then upgrade to 9.2 and 9.3.

Following are the steps that I followed and it worked.

Download and Install Adobe Reader 9.0

a.       Install the software

b.      When asked which program you would like to use to read pdf files, choose Adobe Reader 9

c.       Restart

d.      Use internet explorer and browse to an online pdf file and open it.

e.       Restart

f.       Use internet explorer and browse to an online pdf file and open it.

g.       Now you will not be able to open it anymore, and will receive a blank pop up window error.

h.      Open up Adobe 9.0

i.        Upgrade to 9.2

j.        Restart

k.      Use internet explorer and browse to an online pdf file and open it.

l.        You should now be able to read pdf files inside your browser.

Perform the rest of the updates and make sure you can read pdf files after each update

This worked for me 100%

I'm not sure if my solution will work for others

OS: Windows 7 64bit

Adobe Acrobat 8 Professional

Right click on Acrobat icon on start menu and select properties

Select Compatibility Tab

Check run this program in compatibility mode for tab and highlight windows xp service pack 3

Check run as administrator

Select ok.

It worked for me.

Hope this helps.

This may be a siple solution for some.

I have Acrobat professional 8.x installed on windows 7. I was getting this very error message, but PDF's were opening about half the time anyway.

I was having the problem in both IE8 and FF 3.6

In IE, I found that I had 4 Adobe addons 2 of which were both called Adobe PDF. I disabled one. In doing so, it told me it would disable 2 others including the second Adobe PDF and offerred to disable the third.

I unchecked all the boxes so hat it only disabled the one PDF addon. The problem went away an both browsers.

I can't explain. I can only share the experience.

I agree with you. This is just pure business and they think I can't resolve the problem. But through this forum, I was able to solve it by going to the tools, application and defaulted it to Acrobat Reader 9.

I do not find anything in writing to support your saying that Acrobat and Reader are incompatible with each other. In fact, I'm pretty sure that when I installed Acrobat it installed Reader also. Please provide substantiation for this bizarre statement.

Thank for the information.

You might want to check Adobe product operating system compatibility and follow the link for Reader and check the system requirements for each version. Windows 7 is only listed under version 9.3.3.

Adobe Reader 9.3.3 system requirements

#Windows

• Intel Pentium® III or equivalent processor
• Microsoft® Windows® 2000 with Service Pack 4; Windows Server® 2003 (32-bit or 64-bit editions) with Service Pack 1; Windows XP® Professional, Home, Tablet PC(32-bit or 64-bit editions) with Service Pack 2 or 3(32-bit or 64-bit editions); or Windows Vista® Home Basic, Home Premium, Ultimate, Business, or Enterprise with Service Pack 1 or 2 (32-bit or 64-bit editions)

Adobe Reader 8.2 system requirements

#Windows

• Intel Pentium® III or equivalent processor
• Microsoft® Windows® 2000 with Service Pack 4; Windows Server® 2003 (32-bit or 64-bit editions) with Service Pack 1; Windows XP® Professional, Home, Tablet PC(32-bit or 64-bit editions) with Service Pack 2 or 3(32-bit or 64-bit editions); or Windows Vista® Home Basic, Home Premium, Ultimate, Business, or Enterprise with Service Pack 1 or 2 (32-bit or 64-bit editions)

And for Acrobat:

Adobe Acrobat, Adobe Reader, and Microsoft Windows 7

Do Adobe Acrobat 9 and Adobe Reader 9 support Windows 7?

Yes. Adobe will support Windows 7 with Acrobat 9 and Adobe Reader 9. Adobe has tested Acrobat 9 and Adobe Reader 9 software on Windows 7 and found the solutions perform to our high standards of quality and performance.* Earlier versions of Acrobat and Adobe Reader may run on Windows 7. However, Adobe does not support Acrobat 8, Adobe Reader 8, or earlier versions on Windows 7 and does not plan to release updates to those versions for Windows 7 compatibility. Enterprise customers with a Gold or Platinum support plan can contact Customer Support for Windows 7 migration planning tips, best practices, and advice. Visit the support page for the latest product support information.

*Adobe is confident that Acrobat 9.2, Adobe Reader 9.2, Adobe Connect™, Adobe Presenter, Adobe LiveCycle Designer, and Adobe 3D Reviewer will perform as expected. While we have performed expansive testing on Windows 7, there may be unexpected issues that were not discovered during our testing efforts.

 

Do Adobe Acrobat 9 and Adobe Reader 9 require updates to be compatible with Windows 7?

Yes. Acrobat 9.2 and Adobe Reader 9.2 are required for compatibility with Windows 7. Acrobat 9 and Adobe Reader 9 users will automatically receive this free update if their preferences are set to check for updates. The updates can also be downloaded from Adobe Product Updates at http://www.adobe.com/downloads/updates or by selecting "Check for Updates" from the Help menu of Acrobat or Adobe Reader.

What about older versions of Acrobat and Windows 7?

If you own Acrobat 6, Acrobat 7, or Acrobat 8 software, you are eligible for an upgrade to Acrobat 9. An Acrobat 9 upgrade can be purchased through your Adobe reseller or the Adobe Store. Upgrading to Acrobat 9 will ensure compatibility with Windows 7 and access to the latest product enhancements such as the ability to build PDF Portfolios, to create and track PDF forms, and to manage team collaboration working with additional services available with a free Acrobat.com services account. Acrobat 9 can be used to create high-quality PDF files from virtually any application and delivers one-click functionality from popular business applications such as Microsoft Office 2007, Microsoft Internet Explorer, Microsoft Project, Microsoft Visio, and Lotus Notes. More information about upgrading to Acrobat 9 is available from upgrade page. Enterprise customers with a Gold

Having the same issue with Acrobat Reader 9.3 and Windows 7.  Cannot open a PDF from a web browser.  Any solution?

Sorry

I upgraded to reader 8.2.4 and it seems to be fixed.

The thing is we can't afford to upgrade from Adobe CS3, which comes with Acrobat 8.  But we don't have enough licenses to make it the default pdf viewer.  Won't acrobat reader 9 conflict with Acrobat 8?