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  • Currently Being Moderated
    Dec 30, 2009 12:32 PM   in reply to LoriAUC

    Actually, we're still on Windows XP, some on SP2 and some on SP3. Adobe Reader 8 works fine on WinXP. Everything was fine at version 8.1.2. We just recently deployed the upgrade, which entails installing the full version of Reader 8.1.3 and the 8.1.6 and 8.1.7 updates. People with Adobe Acrobat 8.1.7 seem to be fine. It's the people with Reader only.

     

    We've tried alternately unchecking "View PDF in browser" and/or "Allow fast web view". Where it prevents the pop up question for some, for others it brings up a dialog box with the only option to Save or Cancel.

     

    This is such a frustrating thing, especially since it isn't the latest version, as you all have noted. Thanks for the suggestions... if you think of anything else. 

     

    E Powell

    Austin, TX (sunny and ~60F outside right now!!)

     
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  • Currently Being Moderated
    Jan 3, 2010 9:24 AM   in reply to elongp

    I have had this issue since I installed Windows 7 x64 bit with Adobe 8.  I have been able to resolve this issue on my machine by installing Adobe Reader 9 on my 64 bit Windows 7 machine.

     

    When the installation finds out that you do indeed have Adobe 8 installed, it will ask if you would like to continue to use adobe 8 to read pdfs, but it will update the workflows (or something to this effect.)

     

    When the installation was complete - no more message and the pdf opened in the browser without issue!!!!!!

     

    I also verified that opening a pdf locally will open the pdf in Adobe 8 rather than Reader 9.

     

     

    If you have Adobe 8 installed and do not have Reader 9 installed, install the Reader and choose to continue to use Adobe 8 to read pdfs....worked like a charm for me!

     
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  • Currently Being Moderated
    Jan 6, 2010 12:00 AM   in reply to Bob TMT
     
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  • Currently Being Moderated
    Jan 6, 2010 5:38 AM   in reply to dnfox93

    Thanks, but this is not occurring for the people using Acrobat Pro 8.17. This is only occurring for people with Reader 8.17 only. And we are not upgrading to Reader 9 until we can (afford to) upgrade all of our Acrobat Pro licenses to 9.

     

    Anyone else with other ideas? Nothing is really working for us so far. Thanks for the suggestions so far.

     

    E Powell

    Austin, TX

     
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  • Currently Being Moderated
    Jan 13, 2010 9:19 AM   in reply to Bob TMT

    The issue persists in Acrobat Professional 8.2 running on Windows 7 x64.

     

    I have mitigated as previously described.

     

    In Acrobat - go to Edit -> Preferences -> Internet; deselect all three of the checkboxes "Display PDF in browser," " Allow fast web view," and "Allow speculative downloading in the background."  When using Internet Explorer, this will force all PDFs to open in an Acrobat window with no dialog boxes popping up beforehand.  If you're using Firefox as well, you'll need to change the PDF file settings to "Use Adobe Acrobat 8.1."  Once again, PDF files open in an Acrobat window, no dialog boxes.

     

    There's no good reason why you should have to upgrade to Acrobat 9 for Windows 7 compatibility.  Other software packages from a similar vintage (Fall 2006) run just fine on Windows 7 with little to no modification.

     
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  • Currently Being Moderated
    Jan 13, 2010 11:56 AM   in reply to jrfendrick

    Thanks for your reply. I had mentioned in an earlier post that we're still on Win XP SP2 and SP3, so it's not a Windows 7 thing for us. And unfortunately, nothing that you guys have posted is working for us. On the other hand, some people never have the problem. Like me, of course, the initial tester.

     

    Thank you all for your suggestions. If anything else occurs to you, please post a reply!

     

    E Powell

    Austin, TX

     
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  • Currently Being Moderated
    Jan 13, 2010 12:28 PM   in reply to elongp

    elongp,

     

    I just thought of something for you to check, if you're having the problem on XP.

     

    Do any of the affected XP machines have the Windows Automation API library update (KB971513) installed? This update contains the "Microsoft User Interface Automation (UI Automation) and Microsoft Active Accessibility libraries that are provided in Windows 7."  Conversely, do any machines not affected by the problem have the update installed?

     

    It may be a long shot, but it may be why you are getting the problem on XP machines when the rest of us are seeing it on Win 7 machines.

     
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  • Currently Being Moderated
    Jan 13, 2010 12:33 PM   in reply to jrfendrick

    Download Windows XP Mode will provie XP compatibility to Windows 7.

     
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  • Currently Being Moderated
    Jan 26, 2010 4:21 AM   in reply to Bob TMT

    I take a MS Publisher File and create a PDF File (Publisher->File->Publish as PDF or XPS).

     

    Recently, I started seeing this error message mentioned in this thread.

     

    To get around - I installed PDF Creator (free at SourceForge.net)... and installed "printed the PDF file - to a file".

     

    I no longer receive the error message when trying to view the PDF file.

     

    Obviously, this only addresses the files I create... but it also indicates their is something different in the lastest versions of Adobe Acrobat to Reader.

     

    Also - I cannot positively confirmed this yet - and I may completely wrong... but recently I noticed a Macrovision process starting up when I tried to open a PDF File - created in MS Publisher. The Macrovision process does not start when I open a file created in PDF Creator. If other people are not using MS Publisher to create the file... this might be an indicator coming for Adobe.

     
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  • Currently Being Moderated
    Jan 31, 2010 11:56 PM   in reply to Demester

    Ok here is the fix. Acrobat 8.1.7 obviously has a glitch on Windows 7. I am running Windows 7 Ultimate x64.

     

    1. Intall acrobat reader 9.3 (or latest version).

    2. Open Internet Explorer.

    • 2a. From the "Tools" menu select "Manage-Add-ons". Add-on types selected should be "Toolbars and Extensions".
    • 2b. Disable "Adobe PDF" extensions with a version of 8.x and make sure the ones with a version of 9.x are enabled.
    • 2c. I don't use the conversion toolbar. I print everything using bullzip pdf printer. You shouldn't need to disable that one.
    • 2d. Close all open internet explorer instances and then try it again.

    3. I also changed my local .pdf file association to use Reader 9.3. This should be an optional step.

     

    Cheers,

    SM

     
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  • Currently Being Moderated
    Feb 3, 2010 1:30 PM   in reply to Bob TMT

    I am running Windows 7 32-bit and Acrobat 8 Standard and having the same issue.

     

    I had to install Reader 9 and edit the reg key to point IE to Reader instead of Standard to make the error go away (editing the file associations in Control Panel did not work).

     

     

    - bb

     
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  • Currently Being Moderated
    Feb 4, 2010 12:50 PM   in reply to Bob TMT

    I've been having this problem forever.


    I've tried several different solutions on several different sites - and here is the simple one that worked for me:


    In Firefox:


    Go to Tools.

    Go to Options.

    In the Applications tab, where it says Adobe Acrobat Document, change it to "always ask"


    For whatever reason, it doesn't ask, but it opens.


    Go figure.


    Hope this helps someone else before they go downloading or copying and pasting .dll files

     
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  • Currently Being Moderated
    Mar 9, 2010 2:48 AM   in reply to Bob TMT

    Working on Windows 7 64 bit I couldn't get newly installed Acrobat 9 to open any PDFs within any browsers so I went back to 8 versions, and files would open but only AFTER displaying this error message. I tried one of the fixes mentioned above (disable "Allow fast web view” in preferences) and this seems to be working so far.

     

    I am amazed at lack of assistance from Adobe on Windows 7 64 bit issues.., call their help line and half the tech people will tell you that CS4, Acrobat 9 etc are not tested on W7 64 bit, despite plenty of documents on website saying they are. Tech help notes they send you are often useless as they only carry XP and Vista solutions.

     

    About time they caught up with supporting their products on the predominant OS!

     
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  • Currently Being Moderated
    Jun 7, 2010 11:20 AM   in reply to Bob TMT

    This is what worked for me, too:

     

    In Firefox, go to Tools > Options > in the Applications tab, reassociate all PDF options to your current version of Acrobat by navigating to the program itself (i.e., C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrobat.exe).

     

    Now, my theory for why this is occuring is that there was an update to Acrobat that did not reflect in the browser plug in (so I also agree about the others who say it's something with the browser plug in and Acrobat as well).  The reason I think this is because when I attempted to reassociate my files, only Acrobat 8.1 was listed and I know I had updated to 8.2.

     

    I am running Windows 7 Home Premium 64-bit, Acrobat 8.2.2, Adobe Reader 9.3.2 and Firefox 3.6.3.  It might be useful is others added this information to their posts as well.

     

    Edited to add: This only temporarily solved my issue.  The error has returned.  Maybe someday Adobe will figure it out and enlighten the users who support their products, too!

     
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  • Currently Being Moderated
    Jun 7, 2010 10:02 AM   in reply to Bob TMT

    Hi all.

     

    This is a solution to your problem.

    OS: Windows 7 -32bit

    CS 3 -Acrobat 8 Pro already installed- this causes the above described pop-up

     

     

    After spending quite some time on this issue I realized that the best way to go about it was to install Adobe Reader 9.0, and then upgrade to 9.2 and 9.3.

     

    Following are the steps that I followed and it worked.

     

    Download and Install Adobe Reader 9.0

    a.       Install the software

    b.      When asked which program you would like to use to read pdf files, choose Adobe Reader 9

    c.       Restart

    d.      Use internet explorer and browse to an online pdf file and open it.

    e.       Restart

    f.       Use internet explorer and browse to an online pdf file and open it.

    g.       Now you will not be able to open it anymore, and will receive a blank pop up window error.

    h.      Open up Adobe 9.0

    i.        Upgrade to 9.2

    j.        Restart

    k.      Use internet explorer and browse to an online pdf file and open it.

    l.        You should now be able to read pdf files inside your browser.

    Perform the rest of the updates and make sure you can read pdf files after each update

     

    This worked for me 100%

     

    p.s. if you happen to update acrobat 8 and the you end up not being able to read pds online anymore, go to Help-> Repaid Adobe Reader Installation, and that will fix Adobe Reader 9.

     

    Good luck!

     
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  • Currently Being Moderated
    Jun 7, 2010 10:09 AM   in reply to das90901

    Our agency is at Adobe Acrobat 8.22 and Adobe Reader 8.22. We do not plan on upgrading to 9 anytime soon. So unfortunately, that is not an option. Thanks anyway.

     

    >>> das90901 <forums@adobe.com> 6/7/2010 11:49 AM >>>

    Hi all.

     

    This is a solution to your problem.

    OS: Windows 7 -32bit

    CS 3 -Acrobat 8 Pro already installed- this causes the above described pop-up

     

     

    After spending quite some time on this issue I realized that the best way to go about it was to install Adobe Reader 9.0, and then upgrade to 9.2 and 9.3.

     

    Following are the steps that I followed and it worked.

     

    Download and Install Adobe Reader 9.0

    a.       Install the software

    b.      When asked which program you would like to use to read pdf files, choose Adobe Reader 9

    c.       Restart

    d.      Use internet explorer and browse to an online pdf file and open it.

    e.       Restart

    f.       Use internet explorer and browse to an online pdf file and open it.

    g.       Now you will not be able to open it anymore, and will receive a blank pop up window error.

    h.      Open up Adobe 9.0

    i.        Upgrade to 9.2

    j.        Restart

    k.      Use internet explorer and browse to an online pdf file and open it.

    l.        You should now be able to read pdf files inside your browser.

    Perform the rest of the updates and make sure you can read pdf files after each update

     

    This worked for me 100%

     
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  • Currently Being Moderated
    Jun 12, 2010 10:15 AM   in reply to Felix Schrodinger

    Thank you for this posting. I was able to solve my problem.

     
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  • Currently Being Moderated
    Jun 16, 2010 1:21 AM   in reply to Bob TMT

    I'm not sure if my solution will work for others

     

    OS: Windows 7 64bit

    Adobe Acrobat 8 Professional

     

    Right click on Acrobat icon on start menu and select properties

    Select Compatibility Tab

    Check run this program in compatibility mode for tab and highlight windows xp service pack 3

    Check run as administrator

    Select ok.

     

    It worked for me.

    Hope this helps.

     
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  • Currently Being Moderated
    Jun 16, 2010 9:52 AM   in reply to indie.chic

    Thank you. Well, I happened to click similar problem in the forum and found out also the solution. I went to the tool bar under options and defaulted to Adobe Reader 9.3. Problem solve.

     
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  • Currently Being Moderated
    Jun 23, 2010 10:24 PM   in reply to Bob TMT

    This may be a siple solution for some.

     

    I have Acrobat professional 8.x installed on windows 7. I was getting this very error message, but PDF's were opening about half the time anyway.

     

    I was having the problem in both IE8 and FF 3.6

     

    In IE, I found that I had 4 Adobe addons 2 of which were both called Adobe PDF. I disabled one. In doing so, it told me it would disable 2 others including the second Adobe PDF and offerred to disable the third.

     

    I unchecked all the boxes so hat it only disabled the one PDF addon. The problem went away an both browsers.

     

    I can't explain. I can only share the experience.

     
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  • Currently Being Moderated
    Jun 25, 2010 10:02 AM   in reply to Neo719

    Thanks for this information. I was able to resolve my ordeal by selecting the tools under option, application and defaulted it to Acrobat adobe 9. Now, I can view any PDF files.

     
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  • Currently Being Moderated
    Jun 27, 2010 5:22 PM   in reply to elongp

    I really do not understand the logic in not upgrading the Reader if you are having problems with it. Reader is free and there is no charge for the upgrade. You should not be installing both Acrobat and Reader on the same machines unless you have folks that can deal with the problems that arise -- not the typical user.

     
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  • Currently Being Moderated
    Jun 27, 2010 7:10 PM   in reply to Bill@VT

    I really don't understand why you don't understand.  Acrobat costs several hundred dollars, and Adobe has a new version every year or even sooner.  I don't want to pay that much recurring charges to Adobe for something like Acrobat.

     
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  • Currently Being Moderated
    Jun 27, 2010 10:46 PM   in reply to Bill@VT

    I agree with you. This is just pure business and they think I can't resolve the problem. But through this forum, I was able to solve it by going to the tools, application and defaulted it to Acrobat Reader 9.

     
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  • Currently Being Moderated
    Jun 27, 2010 10:47 PM   in reply to billrp

    I agree with you.

     
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  • Currently Being Moderated
    Jul 25, 2010 7:54 AM   in reply to Bill@VT

    I do not find anything in writing to support your saying that Acrobat and Reader are incompatible with each other. In fact, I'm pretty sure that when I installed Acrobat it installed Reader also. Please provide substantiation for this bizarre statement.

     
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  • Currently Being Moderated
    Jul 25, 2010 12:27 PM   in reply to poofyboy

    Can't view PDF on the web:

     

    "2. Remove all previous versions of Acrobat, and then reinstall.

    Adobe doesn't support multiple versions of Acrobat on the same computer. Multiple versions simultaneously installed can lead to software conflicts and errors.

    • Uninstall all versions of Adobe Reader or Acrobat and then reinstall only one version of either Reader or Acrobat."

     

    Problems installing, removing | Acrobat, Reader 9 | Windows

    Adobe Acrobat and Reader 9.1 Release Notes

     

    From experience, we know the web browser may engage the product you do not want to supply the browser plugin or there can be battling plugins for use in the browser.

     

    Also the recommendations apply to the initial distribution and could and do change because of version updates.

     

    Some of us have very carefully looked at the install and we are aware that there are many shared application and system libraries that can be corrupted by different variations or versions, that is different versions or variations use the exact same library names in the Windows or Acrobat folder and the libraries have different code within the library which could be incompatible with older versions. And fully removing the versions/variations and reinstalling only one product resolves the problem. Not much different from MS Office.

     

    Version 9 of Acrobat and Reader is the first version that Adobe said might be able to coexist on a single system, but one should not have older versions or older similar products installed.

     
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  • Currently Being Moderated
    Jul 25, 2010 2:14 PM   in reply to GKaiseril

    Thank for the information.

     
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  • Currently Being Moderated
    Aug 12, 2010 2:57 PM   in reply to Bob TMT

    This TechNote addresses this issue:

    http://kb2.adobe.com/cps/405/kb405461.html

     
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  • Currently Being Moderated
    Aug 13, 2010 11:46 AM   in reply to Jay_Armstrong

    You might want to check Adobe product operating system compatibility and follow the link for Reader and check the system requirements for each version. Windows 7 is only listed under version 9.3.3.

     

    Adobe Reader 9.3.3 system requirements

    #Windows

    • Intel Pentium® III or equivalent processor
    • Microsoft® Windows® 2000 with Service Pack 4; Windows Server® 2003 (32-bit or 64-bit editions) with Service Pack 1; Windows XP® Professional, Home, Tablet PC(32-bit or 64-bit editions) with Service Pack 2 or 3(32-bit or 64-bit editions); or Windows Vista® Home Basic, Home Premium, Ultimate, Business, or Enterprise with Service Pack 1 or 2 (32-bit or 64-bit editions)

    Adobe Reader 8.2 system requirements

    #Windows

    • Intel Pentium® III or equivalent processor
    • Microsoft® Windows® 2000 with Service Pack 4; Windows Server® 2003 (32-bit or 64-bit editions) with Service Pack 1; Windows XP® Professional, Home, Tablet PC(32-bit or 64-bit editions) with Service Pack 2 or 3(32-bit or 64-bit editions); or Windows Vista® Home Basic, Home Premium, Ultimate, Business, or Enterprise with Service Pack 1 or 2 (32-bit or 64-bit editions)

     

    And for Acrobat:

     

    Adobe Acrobat, Adobe Reader, and Microsoft Windows 7

    Do Adobe Acrobat 9 and Adobe Reader 9 support Windows 7?
    Yes. Adobe will support Windows 7 with Acrobat 9 and Adobe Reader 9. Adobe has tested Acrobat 9 and Adobe Reader 9 software on Windows 7 and found the solutions perform to our high standards of quality and performance.* Earlier versions of Acrobat and Adobe Reader may run on Windows 7. However, Adobe does not support Acrobat 8, Adobe Reader 8, or earlier versions on Windows 7 and does not plan to release updates to those versions for Windows 7 compatibility. Enterprise customers with a Gold or Platinum support plan can contact Customer Support for Windows 7 migration planning tips, best practices, and advice. Visit the support page for the latest product support information.

    *Adobe is confident that Acrobat 9.2, Adobe Reader 9.2, Adobe Connect™, Adobe Presenter, Adobe LiveCycle Designer, and Adobe 3D Reviewer will perform as expected. While we have performed expansive testing on Windows 7, there may be unexpected issues that were not discovered during our testing efforts.

     

    Do Adobe Acrobat 9 and Adobe Reader 9 require updates to be compatible with Windows 7?
    Yes. Acrobat 9.2 and Adobe Reader 9.2 are required for compatibility with Windows 7. Acrobat 9 and Adobe Reader 9 users will automatically receive this free update if their preferences are set to check for updates. The updates can also be downloaded from Adobe Product Updates at http://www.adobe.com/downloads/updates or by selecting "Check for Updates" from the Help menu of Acrobat or Adobe Reader.
    What about older versions of Acrobat and Windows 7?
    If you own Acrobat 6, Acrobat 7, or Acrobat 8 software, you are eligible for an upgrade to Acrobat 9. An Acrobat 9 upgrade can be purchased through your Adobe reseller or the Adobe Store. Upgrading to Acrobat 9 will ensure compatibility with Windows 7 and access to the latest product enhancements such as the ability to build PDF Portfolios, to create and track PDF forms, and to manage team collaboration working with additional services available with a free Acrobat.com services account. Acrobat 9 can be used to create high-quality PDF files from virtually any application and delivers one-click functionality from popular business applications such as Microsoft Office 2007, Microsoft Internet Explorer, Microsoft Project, Microsoft Visio, and Lotus Notes. More information about upgrading to Acrobat 9 is available from upgrade page. Enterprise customers with a Gold
     
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  • Currently Being Moderated
    Aug 19, 2010 7:59 PM   in reply to Bob TMT

    I'm also having the same problem on my end, using Windows 7 64 bit professional, using Adobe 8.1.3.  Waiting for a fix!

     
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  • Currently Being Moderated
    Aug 20, 2010 5:33 PM   in reply to andrew.in.boston

    If you have Reader, upgrade to AR9. If you have Acrobat, update to the latest version (AA8.2.3). If the latter does not do the job, it is likely just the fact that AA8 is not compatible with Win7 as stated by Adobe. Adobe is not a product, but a company.

     
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  • Currently Being Moderated
    Sep 18, 2010 3:02 PM   in reply to Bill@VT

    Files in the Adobe AppData folder, both Roaming and Local, seem to be part of the solution.  At least when I delete them, the error comes back up.  Maybe there's something related in the registry too.

     

    c:\Users\%USERNAME%\AppData\Local\Adobe\Acrobat\8.0\

    c:\Users\%USERNAME%\AppData\Roaming\Adobe\Acrobat\8.0\

    c:\Users\%USERNAME%\AppData\Temp\Acr*.tmp  (maybe)

     

    I'm trying to track down what changes with sysinternals procmon, but it's not working yet.

     

    I'm hesitant to go to Acrobat Reader 9, since we still have Adobe CS3 with Acrobat 8, and we can't afford an upgrade.

     

    It seems to work anyway.  All Adobe would have to do is hide the error message.  I'm in windows 7 64 bit.

     

     

    If you don't need the plugin, this works (no it doesn't):

     

    reg load HKU\ntuser.dat c:\users\default\ntuser.dat
    reg add "HKU\ntuser.dat\Software\Adobe\Acrobat Reader\8.0\Originals" /f /v bBrowserIntegration /d 0 /t REG_DWORD
    reg unload HKU\ntuser.dat

     
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  • Currently Being Moderated
    Sep 18, 2010 6:29 PM   in reply to SWillibr

    Having the same issue with Acrobat Reader 9.3 and Windows 7.  Cannot open a PDF from a web browser.  Any solution?

     
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  • Currently Being Moderated
    Sep 18, 2010 7:06 PM   in reply to Buckster0015

    Ask in the Reader forum.


     
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  • Currently Being Moderated
    Sep 18, 2010 7:20 PM   in reply to Bill@VT

    Sorry

     
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  • Currently Being Moderated
    Sep 18, 2010 9:45 PM   in reply to Bob TMT

    Window 7 is still pretty new. And it will take some time for the adobe deveopler to do something about it. I don't expect this to get resolve too soon.

     

    Better to stick to the older OS if possible and wait for some time before upgrading  to newer OS. That's what I think.

     
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  • Currently Being Moderated
    Sep 22, 2010 11:06 AM   in reply to elongp

    I upgraded to reader 8.2.4 and it seems to be fixed.

     
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  • Currently Being Moderated
    Sep 22, 2010 11:16 AM   in reply to jz2010

    You are lucky. But at some point in time Microsoft will update the OS and your version of Acrobat will not work and there will be no support for your product.

     

    Most of us do not want to spend the time and effort to try to fix the programs to work. It is cheaper and easier for us to update. Also if you produce work for other, you need to develop in a standard environment that others can easily recreate.

     
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  • Currently Being Moderated
    Sep 22, 2010 11:32 AM   in reply to GKaiseril

    The thing is we can't afford to upgrade from Adobe CS3, which comes with Acrobat 8.  But we don't have enough licenses to make it the default pdf viewer.  Won't acrobat reader 9 conflict with Acrobat 8?

     
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