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Can't open a pdf file: there was an error opening this document access denied

Nov 14, 2009 5:14 PM

Could anyone help in this problem I am facing. I have scanned documents as PDF and they opened nicely but after I renamed the files I am not able to open them. I get the message 'There was an error opening this document. Access denied'. When I try to copy/paste the document I also get the message 'cannot copy accounting 3: access is denied. Make sure the disk is not full or write-protected and the file is not currently in use'. I resterated Windows but still get same message although new files I scan open nicely even if I rename and/or copy/paste. Thank you

 
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  • Currently Being Moderated
    Nov 14, 2009 5:15 PM   in reply to icecream2times

    You are not using Reader to create the pdf. This really is not a Reader issue. How are you renaming the file? What OS are you using? Can you upload a problemsome file?

     
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    Sep 28, 2010 5:46 AM   in reply to icecream2times
     
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    Nov 29, 2010 7:04 PM   in reply to icecream2times

    Re: "There was an error opening this document. Access denied" - Reader X.

     

    I have been opening PDF files sent to me as email attachments for years without problems with XP SP2-3. Now, all of a sudden, I get this message for dozens of incoming "attached" PDF files. Must be independent of PDF file characteristics because message is there regardless of whether attached PDF is plain text, encrypted or password protected,  also, Reader X seems to open most other PDF files stored on my C:\ drive. Googled the problem and there are hundreds of people out there with variants of the same problem but no apparent solutions! Here is the message:

     

    Help!  Thanks!adobeerr.jpg

     
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  • Currently Being Moderated
    Nov 29, 2010 9:46 PM   in reply to Oaec

    Answer to following questions would to isolate the cuase of problem you are facing

     

    1. Mail client you are using?

    2. Do you have roaming profile/redirected folders?

    3. Do you have any anti virus/secuirty software installed?

    4. have you tried reparing Reader X installation from Help-> Repair option

     
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  • Currently Being Moderated
    Nov 29, 2010 10:25 PM   in reply to ManishPali

    1. Mail client - not sure what this means - using Eudora 7.1.0.9.

    Note that I have, until Reader X, received and successfully read,

    hundreds of PDF attachments.

    2. No. Everything is Eudora defaults. Nothing fancy.

    3. Yes. Only AVG free. Same note as 1. above i.e. no problems for ages.

    4. Yes twice. Uninstalled, reboot, install, reboot. Also tried the

    "repair" utility in Help twice.

     

    I am now seriously considering uninstalling and going back to Reader

    9x. Held back by possibility that more emailed PDF attachments may be

    written by more recent version and 9x might not be able to read them

    all. After all, I only downloaded version 'X'  because one PDF file

    said it needed it.

     

    I could send a PDF file that gives the error if that helps

     

    Thank you

     
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  • Currently Being Moderated
    Dec 1, 2010 2:09 PM   in reply to Oaec

    I've had exactly that issue before and the solution that worked for me was to move the PDF file from a network drive to the local C: drive before opening it with Reader X. Reader X's PDF reader/renderer runs in a sandbox and had issues reading from or writing to the location where the PDF file resided so moving the file to a location where I was able to successfully open a file before worked.

     
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  • Currently Being Moderated
    Dec 1, 2010 5:17 PM   in reply to 100islands

    Thanks for that. You are sure to be right. After many hours I also found a similar solution.

     

    In my case, I found that if I went to the email attachment file directly i.e. C:\.....\ApplicationData\....\Qualcomm\....\Attach\ - Reader X opened it no problems.

     

    So the problem, for Adobe, is clear. Reader does not open a PDF file in Eudora (even if one right clicks and uses "Open With") but will open it if you go direct to the file itself.

     
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    Dec 2, 2010 6:39 AM   in reply to Oaec

    Hi Oaec,

     

    The issue has been replicated and we are investigating into it.

    By that time please access those attachments by the direct path of the attached mails in application data of the user.

     

    Thanks.

     
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  • Currently Being Moderated
    Dec 8, 2010 9:37 AM   in reply to icecream2times

    100islands message on the Reader X sandboxing is on the right patht, this is the cause of the issue.  To resolve, navigate to Edit -> Preferences.  Select the General section and uncheck the box to Enable Protected Mode at Startup.  This resolved my issues with opening PDFs across a mapped network drive with Reader X.

     

    Be aware, this disables the sandboxing, so you are more exposed to attacks using PDF scripting as the infection vector. 

     
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  • Currently Being Moderated
    Dec 20, 2010 3:25 PM   in reply to icecream2times

    It is the enable in protected mode that is the culprit. I was having the same issue and the suggested fix worked

     
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  • Currently Being Moderated
    Dec 21, 2010 9:13 AM   in reply to Kshakti

    My HelpDesk team started deploying Adobe Reader x and boom!!! all of these users cannot open PDF documents stored on the network, including network share folders and Network Drives.

     

    I hope a fix is released soon, for now we went back to Adobe Reader 9.

    also unchecking the "Enable Protected mode at startup" worked like a champ!

     

    Thanks!

     
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  • Currently Being Moderated
    Feb 18, 2011 2:23 AM   in reply to icecream2times

    Hello,

     

    I have detected the same issue for files opened from a junction (linked folder in Windows). If I open the file from the original location it is working fine.

    It does not happen in Adobe Reader 9, only after upgrading to X.

     

    Thank you!

     
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  • Currently Being Moderated
    Feb 18, 2011 7:05 AM   in reply to jorge.hidalgo

    There's a way to fix this problem:

    - Open Adobe Reader X

    - Go to Edit - Preferences - General section

    - Uncheck the option called "Enable Protected Mode at Startup"

    - Save the changes, close Adobe Reader and it should be fixed.

     

    Let me know if this worked for you!

     
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  • Currently Being Moderated
    Feb 18, 2011 9:32 AM   in reply to RicardoFuentes3

    Let me stress that there is no fix to this problem yet. Disabling the protected mode security feature is a workaround not a fix. See warning above.

     
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  • Currently Being Moderated
    Feb 18, 2011 11:36 AM   in reply to jorge.hidalgo

    Hi,

     

    Please update to the latest update version of Adobe Reader X. Do not un select the Protected Mode dialog as that is just a  workaround to the problem.

    But in that way Reader will not be secure. So we should always keep the checkbox 'Select Protected Mode' always checked.

     

    Thanks

     
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  • Currently Being Moderated
    Apr 19, 2011 1:08 PM   in reply to icecream2times

    Share the folder that the PDFs are in. This will fix this problem in some cases.

     
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  • Currently Being Moderated
    Apr 20, 2011 4:37 AM   in reply to leaves2002

    They were already in a share

     
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  • Currently Being Moderated
    Apr 28, 2011 3:08 AM   in reply to icecream2times
    Announcement: Would you like to help us improve Adobe Reader?

     

    Hi All,

     

    We have had a few bug reports related to Adobe Reader X protected mode coming in from you in this forum. We have addressed a large number of them in our upcoming Reader update and we would like to hear your feedback.

     

    To that extent, we would like to invite you to the Adobe Reader Prerelease program and try out the latest build. To participate, please fill in the form available at https://www.adobe.com/cfusion/mmform/index.cfm?name=reader_prerelease_ interest and indicate Adobe Reader as the product of your interest.

     

    We look forward to your active participation, feedback and help towards making Reader a better product.

     

    Thanks and regards,

    Adobe Prerelease Team

     
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  • Currently Being Moderated
    Jun 28, 2011 3:54 PM   in reply to icecream2times

    This happens to me when I transfer files from a flash drive to my Windows 7 computer.  This also happened a lot on Vista.  Sigh.  I know this is an old thread, but anyone doing a current search on this issue may be served by my solution:

     

    1.  Right click on the offending file and select 'Properties'

     

    2.  Click the 'Details' tab

     

    3.  Click on 'Remove properties and personal information' link at the bottom of the box

     

    4.  Another box will open, click 'OK' (Create copy will all permissions removed)

     

    5.  Adobe will create a copy of the file with all permissions removed.


    6.  You can now delete the unopenable file and rename the copy without the '- Copy' extension.


    I know there is probably another way to do this, but this works.  You can also transfer the file to a flash drive and it should open. 

     


     
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  • Currently Being Moderated
    Jul 18, 2011 2:08 PM   in reply to icecream2times

    The easiest way to fix is to still disable protection in the General section

     
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  • Currently Being Moderated
    Jul 18, 2011 2:16 PM   in reply to MrVibe

    Agreed
    MrVibe

    @
    ***Re: Can't open a pdf file: there was an error opening this document access denied

    The easiest way to fix is to still disable protection in the General section****

     
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  • Currently Being Moderated
    Jul 18, 2011 10:13 PM   in reply to RicardoFuentes3

    Please try with latest update Reader 10.1.

     
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  • Currently Being Moderated
    Jul 21, 2011 3:35 PM   in reply to ManishPali

    ManishPali wrote:

     

    Please try with latest update Reader 10.1.

     

    The problem still exists for me with Reader 10.1.0, accessing files on a mapped UNC network share. Disabling Protected Mode allowed the files to open.

     

    Note that the grayed-out icons with "X" in the corner were present for various file types. Microsoft Office files opened fine and their icons returned to normal once opened. For PDF files, Reader gave the "Access is denied" error when Protected Mode was enabled. Once it was disabled, Reader would open the files and the PDF icons returned to normal.

     

    The Protected Mode log contained a lot of the following:

     

    [07:21/18:01:35] NtCreateKey: STATUS_ACCESS_DENIED

    [07:21/18:01:35] real path: \REGISTRY\MACHINE\Software\Adobe

    [07:21/18:01:35] Consider modifying policy using this policy rule: REG_ALLOW_ANY

    [07:21/18:01:35] NtCreateKey: STATUS_ACCESS_DENIED

    [07:21/18:01:35] real path: \REGISTRY\MACHINE\SOFTWARE\Adobe

    [07:21/18:01:35] Consider modifying policy using this policy rule: REG_ALLOW_ANY

    [07:21/18:01:35] OpenEvent: STATUS_ACCESS_DENIED

    [07:21/18:01:35] name: MSFT.VSA.COM.DISABLE.9560

    [07:21/18:01:35] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY

    [07:21/18:01:35] OpenEvent: STATUS_ACCESS_DENIED

    [07:21/18:01:35] name: MSFT.VSA.IEC.STATUS.6c736db0

    [07:21/18:01:35] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY

    [07:21/18:01:39] NtCreateKey: STATUS_ACCESS_DENIED

    [07:21/18:01:39] real path: \REGISTRY\USER\S-1-5-21-660097146-3303344535-3666233020-188707\Softwa re\Adobe\Adobe Acrobat

    ....

     
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  • Currently Being Moderated
    Jul 21, 2011 8:15 PM   in reply to tr00p_

    Hi,

     

    Can you please share your cionfiguration for the issue to be reproduced.\

    Please tell about:

    1) Type of share (is any special File system method like DFS,AFS etc is used ?)

    2) Location of the share path (is it at any server, which server?)

    3) OS of the machine you are using ?

    4) The type of files you are trying to access (like the files are normally kept at the share path or are those archived? )

     

    Thanks,

    Shakti

     
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  • Currently Being Moderated
    Jul 22, 2011 7:50 AM   in reply to Kshakti

    Shakti,

     

    The client operating system is Windows Vista SP2 32-bit. Adobe Reader is running from a standard user account and I don't have admin rights to test with. Windows security settings and permissions are more stringent than out-of-box. Installed applications include host intrusion prevention software, antivirus software, and custom security software. Understood that such an environment is bound to be full of conflicts, so it's not necessarily a problem with Adobe Reader as much as the need for a workaround in certain conditions.

     

    My local support claimed the files in question are not archived. I don't know what methods are used to manage files on the share. There may be a correlation between grayed-out icons and file creation or last modification dates, as the dozens of files affected all seem to be at least five months old. Not so with access times, as the most recent access time for an affected file was about a month ago. Attempting to open a file with Adobe Reader and receiving the "access is denied" message did not update any file's last access time.

     

    Unfortunately, I can't provide any more detail on the client due to customer confidentiality. Similarly, I can't provide any details on the server or network share. My customer has been advised of this thread and will hopefully work the technical details through Adobe support. Sorry that I couldn't be of more direct help in diagnosing the issue.

     

     

    Thanks

    -- tr00p_

     
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  • Currently Being Moderated
    Jul 25, 2011 8:28 AM   in reply to icecream2times

    I started having this issue after migrating from Office XP to Office 2010. After unchecking "enable protected mode at startup" I am able to open pdf attachments again.

     

    Edit

    Preferences

    General

    (uncheck) Enable protected mode at startup

     
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  • Currently Being Moderated
    Jul 25, 2011 12:15 PM   in reply to Kshakti

    SBS 2011

    Regular Mapped drive to UNC as follows:

    S:\public

    \\newsrv\public

     

    Permissions and Security=everyone

     
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  • Currently Being Moderated
    Aug 8, 2011 2:21 AM   in reply to ManishPali

    ManishPali wrote:

     

    Please try with latest update Reader 10.1.

    Doesn't work.

    Costa

     
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  • Currently Being Moderated
    Aug 3, 2011 9:31 AM   in reply to icecream2times

    adobe_acrobat_is_stupid.png

    This was captured using process monitor: http://technet.microsoft.com/en-us/sysinternals/bb896645

     

     

    It appears that adobe reader tries to read (maybe even write) to the folder ABOVE the folder where the file is located.

     

    This would cause this issue.

     

    1) Copy locally = good

    2) Use another viewer = good.

     

     

    Bug?

     
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  • Currently Being Moderated
    Aug 29, 2011 8:14 AM   in reply to icecream2times

    HELP HELP HELP HELP!!! Everyone keeps talking about having this problem in Adobe Reader X, but i am having it in Adobe 9.4.5!!! Getting sick and tired of it.!!! ADOBE TELL ME HOW TO FIX IT...NOW!!! EVERYTHING IN THE FORUM DOES NOT WORK!!!!

     
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  • Currently Being Moderated
    Sep 1, 2011 11:21 AM   in reply to icecream2times

    I just recently started having issues with only certain XP Pro SP3 PC's running Adobe Reader 9.2 opening certain PDF's on a network drive.

    I got the 'there was an error opening this document. Access denied'

    I resolved it by going to edit\preferences\security(enhanced) and manually adding the folder path and clicking Ok. After that, no more issues.

    Hopefully it will help all those here with the same problem.

     
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  • Currently Being Moderated
    Nov 16, 2011 5:49 AM   in reply to octavius nehemiah

    I've been looking everywhere for a solution to the "Error opening document. Access denied" error. I've tried uninstalling/reinstalling. I've turned off the 'protected mode', I've emptied the temp folders found in \Users\*user*\AppData\Local\Microsoft\Outlook. I've deleted the Adobe reader profiles in App data. Problem persists. It seems this is a well know issue that Adobe are not fixing. Help.....

     
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  • Currently Being Moderated
    Nov 16, 2011 6:18 AM   in reply to Cfsystems

    Hi,

     

    The issue has been fixed by Adobe for Reader 10.1 and later versions for various configurations.

    Please let me know your configuration and exactly for which scenario are you facing this issue. As I am not able to reproduce the issue for the configurations I use Adobe Reader for.

     

    Also, please update to the latest Adobe Reader .

     

    Thanks,

    Shakti

     
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  • Currently Being Moderated
    Nov 16, 2011 6:42 AM   in reply to icecream2times

    I disagree. I had a client that I just disabled it after she upgraded to 10.1. She couldn't access PDFs on the network share. Killed Protection Mode and now she can

     
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  • Currently Being Moderated
    Nov 16, 2011 6:53 AM   in reply to mistervibe

    Hi,

     

    It may be possible that for some special configurations , the issue still exist. Please tell the exact scenario where the issue exist.

    Like:

    1) OS on which the issue is faced by your client.

    2) Type of network share at which the PDF is accessed.(Is any special filesystem is in picture here like DFS,NFS etc.)

    3) Any encryption software is being used/ any antivirus software?

    4) The location where the PDF files are stored on the netwrok ( like any Webserver or some other client machine)

     

    Thanks,

    Shakti

     
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  • Currently Being Moderated
    Nov 16, 2011 6:56 AM   in reply to icecream2times

    There is absolutely nothing special going

     

    Server=SBS 2003

    Client=XP SP3

    Share=Nothing special and domain users have full rights

     

    It couldn't be more cut and dry.

     
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  • Currently Being Moderated
    Nov 16, 2011 11:58 PM   in reply to mistervibe

    Hi,

     

    Thanks for the information.

    Is it possible for your client that he/she can try to reproduce the issue with another netwrok share on any other server other than SBS2003.

    I am not able to reproduce the issue with any other server edition of Windows Server 2003 at my end. If the issue is reproducible for other servers also for your cleint then we can be sure that it is not specific to any server.

     

    Thanks,

    Shakti

     
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