Skip navigation
D.S.E.
Currently Being Moderated

CS3 - Cannot open RAW files

Nov 16, 2009 7:25 AM

I am new to the forum. I just purchased a new PC w/Windows 7 (64 bit). CS3 was reinstalled on the new PC. Now I cannot open RAW files. The error message states "Could not complete request because it is not the right kind of document." Adobe tech support advised me that Adobe products currently do not support the 64 bit. I have no clue how to proceed. Help!!!!!

 
Replies
  • Currently Being Moderated
    Nov 16, 2009 10:03 AM   in reply to D.S.E.

    I have no idea what that bit of advice was from Adobe was supposed to mean – it is totally wrong.


    What camera do you have?

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 16, 2009 6:59 PM   in reply to D.S.E.

    Most of the RAW fle problems are traced to the ACR installed in the wrong folder, or there is more than one copy in the folder.

     

    In PS go to help/about plug-in/camera raw.  If installed it should list the version.  4.6 is the last version for CS3.

     

    New versions of cameras may not be supported.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 17, 2009 1:24 AM   in reply to D.S.E.

    The 40D requires ACR version 4.2 and the 20D is also covered by this.


    A fresh installation of CS3 will probably have an earlier version, check in PS Help > About plug-in... to see which version you have.


    If it's too old, get the latest 4.xx from here:


    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4036


    And follow the instructions exactly!

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 17, 2009 3:28 PM   in reply to D.S.E.

    I recommend going into Edit > Prefereces > File Handling... and unchecking Enable Version Cue.


    Then close Photoshop and try resetting your preferences as described in the FAQ.


    http://forums.adobe.com/thread/375776?tstart=0


    You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.


    This resets all settings in Photoshop to factory defaults. 


    A complete uninstall/re-install will not affect the preferences and a corrupt file there may be causing the problem.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 18, 2009 11:46 PM   in reply to D.S.E.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 19, 2009 11:55 AM   in reply to John Joslin

    I, too, am new to this forum,

    so please excuse me if this seems redundant.  Last night I downloaded an

    upgrade of CS3 onto my HP computer.  It runs Windows 7.

    I remembered that I had to download a new ACR software, after the RAW file would not open in CS3.  I downloaded the software, extracted ACR, but it will not open.  On top of that, Bridge is telling me that it may not be compatable with the OS of my HP.

     

    Any help will be appreciated.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 19, 2009 12:06 PM   in reply to Camera121

    Check post #3 above.  ACR 5.x will only work on CS4, so make sure you have 4.6.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 19, 2009 12:51 PM   in reply to Curt Y

    Thank you.  I will do that...Will 4.6 be compatable with the HP system I have...Intel® Core(tm) i5-750 Processor?  In Bridge a message appeared saying I needed another OS other than the one I had.  I hope this work...

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points