Adobe does read the crash reports, but that doesn't mean you'll get any sort of response to them. They are used internally for QA purposes. This is a user forum, and as such we have no access to anything that isn't actually posted here. Next time something like this happens you'll do better if you start a new topic about your crash, mention that you've already followed the directions here to replace the prefs, and put a link to your crash report, which you should post on pastebin.com. We might be able to help you much faster that way.
This didn't solve my problemo : there still are NO Press Quality options in my presets, nor any of the other standard default presets.
Only customized ones I made in the past, which is very odd - you think those would be the first to disappear!
Can't we just download from a site and install??? One used to be able to do this!
PDF presets are not a part of the preference files. There does seem to be a fairly large number of people losing them, however, so I've put a group of the defaults on YouSendIt for download. No guarantee I got them all. https://www.yousendit.com/download/WUJZTkZwYUlrWS92WnRVag
Thankyou so much! All the keyboard shortcuts are back and I am now feeling very relieved. I am in the middle of two time critical documents and I can now make my deadlines on time. Thank you Peter!
Something else to check when none of the above works: open Keychain Access and run Keychain First Aid. In my case, it removed a keychain that was deemed problematic - it was named something like Persistent Encrypted State. Once the system was restarted and the
This may be useful when one - and only one - user account on the system is having problems with both 1) InDesign CS5.1 refusing to start and crashing almost immediately, with a Exception Type: EXC_BAD_ACCESS (SIGBUS) and Exception Codes: KERN_PROTECTION_FAILURE with the very first error in Thread 0 being DBUtils:UIDGetPersistedInterfaces, and 2) PhotoShop CS5.1 refusing to start and notifying the user about problems with locked scratch files and disks, even after resetting Photoshop preferences and removing the Photoshop settings files. There may have been problems with Illustrator CS5.5 as well, but that was not a priority of the user.
Other accounts on the system did not have problems running either program, and it was driving me absolutely crazy.
I have no idea what the suspect keychain does, and I don't have the exact name anymore because Keychain First Aid didn't log its activities. Hopefully this helps somebody!
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