It's really strange - I do have InDesign installed as part of the wholw CS4 suite and the installation was done in one session under one username. Every other CS4 program is showing up - except InDesign. Could it be a KeyAccess issue?
I see you have some other posts that say the porcess is running, but ID never launches. I think either the install was defective in some way, or there's a conflict that is keeping ID from launching, and since it hasn't launched yet it isn't creating the user folders.
Do you ever see the startup splash screen or any hint that it is running? Do you have any Win7 themes enabled? What happens if you run msconfig and turn off the ms themes service?
Thanks for thr advice.
No startup/spash screens at all. Just the hourglass for a bit before the cursor changes back to an arrow and ID shows up in the Windows Task Manager.
This is a school-licensed version of CS4 so I have to run a VPN Client and KeyAccess (both supplied by the school, which I assume is the latest version) in order to run CS4 programs.
Just uninstalled (YouUninstaller, CS4 Cleaner) and reinstalled without any hiccups yesterday. All other programs running fine.
Stopped themes in services.msc but nothing happening either. ID simply shows up in Task Manager, using 28,644K of memory.
I'd talk with yoru school's IT people. This is probably something to do with the VPN client and KeyAccess. The school probably has a service contract that entitles them to support from Adobe at a level that will reach someone who knows what's going on.
Thanks. I did so today, but they're equally baffled. I uninstalled and reinstalled ID (not the whole CS4 suite) and the same problem persists. So now I've tried the following methods:
1. Clean re-installation of entire suite: Uninstalled with You-Uninstaller and CS4 Cleaner. Reinstalled with no hitches.
2. Trusteer Rapport: Never installed, not an issue.
3. KeyAccess: School is using latest version.
4. Delete preferences: No preferences folder as ID has never launched successfully.
I'm flummoxed as to what exactly is stopping ID from launching. It can't be the license, since all the other programs launch fine. I suspected the new fonts I've installed, but once again, this is only an ID issue. Having uninstalled and reinstalled ID alone, I'm pretty sure the problem lies in some kind of compatibility issues with ID specifically.
Thank you, Peter!
After my upgrade to 6.0.5, I was unable to export files to Digital Editions or Dreamweaver. 'Trashing' the InDesign preferences as you described solved the problem. I am most grateful to you.
I'm not as lucky as Marie (most recent reply below) and have been unable to even reset my preferences on CS4, v 6.0.5 on XP to see if it solves my problem.
- I first tried using the 'free script from inTools.com to backup & store multiple sets of preferences' - but as per my reply several days ago after your response (ref http://forums.adobe.com/message/3108156#3108156) We downloaded & installed the Preference Manager folder in my Scripts as directed, but although it was an option at the end of the Preferences menu it was greyed out so inaccessible. (same as Export to Digital editions from individual doc or book, which is what I am trying to do). I don't even know how clean the epub file will be if I get there, but the PDFs I convert through external software still have too many errors to correct.
- As there was no reply yet I thought I'd bite the bullet & have a go at your previous suggestion & rename the InDesign Defaults & InDesign Saved data files, but I can only find the first one, now renamed OLD-InDesign Defaults in same place - hope that is OK.
- I do not have a CACHE folder after my English language folder, nor can I see 'InDesign Saved Data' file in any of the other folders. re Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\<Language>\Caches\
I really don't want to lose all my print & doc presets formats, styles, etc which have evolved over some time now and can't remember how i created most of them)
HELP PLEASE. WHAT TO TRY NEXT?
PS I'm trying a reply here rather than my original query as this is the bit that won't work now, but may reply there too in case someone else sees it and can help.
If you found InDesign Defaults where I said it was by default, you should look again for the SavedData file. You can also do a regular file search for InDesign SavedData and include hidden files and it should show up.
I'm afraid there is no way to replace your prefs WITHOUT losing document and printer presets. They are stored inthe InDesign Defaults file and will need to be reloaded, hence the advice to back them up first.
Sorry - just found an extra level in the path -' Local Setting's before Application settings. I was looking in the same place as for InDesign defaults - it looked so similar!. With help from my husband it all seems clearer now & we have Backed up (SAVED) the printer & document presets, so hopefully able to load them back after changing name of 2 files & reloading just those files.
Could you please confirm that format styles, colours etc will not be affected?
If you've edited the default [Basic Paragraph] or added any other default styles or swatches (these would appear in the panels with no documents open and all ne docs) you may need to reload them from an exisiting file, but that's not a big deal.
I think I edited a few defaults, but WE HAVE LIFT OFF!
We went ahead and did all that was suggested, reloaded print & document presents and I now have Export for Digital Editions working from single files and from books. Thanks so much. :-)
My text styles, colours used and other object, swatch styles, etc seem OK within my documents, so I guess I have not edited defaults (too much).
The resulting e-pub file does have images in wrong places and a few formatting errors but has stripped headers and footers, coped with Greek lettes and is better than from a PDF converter I found. I have read and printed off details about anchoring my images, creating TOCs, etc which is my next task.
I did find an epub editor called Sigil which may make editing from the resulting file easier for me.
Thanks again Peter
Sorry, no, though it's usually related to something else running on your system, I think. I run a lean, uncluttered and all work system and almost never need to replace prefs. Other users report doing so as often as evry few weeks or more (whcih would cause me to think I needed a major system overhaul).
thank you. i will try this method. i did not see it until i was searching for a way to stop getting all thoseforum messages from the original forum. can you help me to do that? thanks, will let you know what happens.
Hi Peter, thanks for the paths for replacing the ID-Files. I am working on Win7 64Bit with complete German CS5 installed. My InDesign crashs on Launching while the last message is "Starting up Service Registry" as also posted in this thread:
I've tried every possible solution I could find on the net... but no success so far.
Trying to delete the files you said... somehow I don't the Indesign Defaults File. There is only an empty Folder CompositeFonts (please see screenshots).
The other file InDesign SavedData is where you said and I can store it in another location.
It also gets recreated on new launch.... but doesn't solve the problem.
Any other idea what I can try here? Thank you very much.
The file won't exist until after a succesful launch. Has it ever loaded correctly?
Are you patched to 7.0.3?
Starting Up Service Registry usually means a probelm with SING, I believe. In addition to renaming the SING folder, try removing the sing.apln plugin from <program directory [probably Program files x 86]>...\Adobe InDesign CS5\Plug-Ins\Text
Hi, my ID Version was 7.0.2 so I downloaded and ran the update and now the version is 18.104.22.1685. But still the same crash....
I also tried renaming the SING-Folder - theres only Adobe->Abobe InDesign->Plug-Ins->Text->(SING Resources) is this the right one??
and renaming/removing sing.apln...
...and I really don't know what to do anymore.... ist there any logfile or sth. like this that can be checked?
I think it did launch after I installed it.... 'cause I also copied a link on my desktop and usually do this when I checked the program running... but maybe I'm wrong about this.... don't know now, it was some month ago :-(
PETER YOU ARE THE BEST!!! :-)
Thanks a lot, it works now. And now it also created the "InDesign Defaults"-File.
But did not recreate the SING-Folder and sing.apln (I moved them in another folder).... but if these aren't that important it doesn't bother me :-)
P Spier wrote:
Styles and swatches are stored in the document, so they won't be affected by a prefs reset for anything exisiting.
Except for the defaults that you set up with no document open, to be used with new docs
Hello, thank you sooooooo much for this post. It was immensely helpful. I have just downloaded the CS5 trial of Indesign. All seemed to be with the install until I tried to use my colour swatches and I realised that they they were all "greyed" out. I then proceeded to check my tables meus and I realised that I didn't have any functionality at all At first I thought, ah must be the free trial, but I remembered using a free trial before of one of the earlier versions and I had full functionality.
Thankfully I found this post. I did try the manual reset of the preferences orginally, but I couldn't locate the files I needed to copy. (I did select "show hidden files" and I am using Windows 7).
So I opted for using the "Ctrl + Alt + Shift" method (while having all my toes crossed and shutting my eyes & hoping for the best!) Hey presto it works (so far anyway!
Thank you for saving my bacon, really useful post ....tttttthhhhaaaaannnnnkkkkk youuuuu!!!!
What Mac preferences are you talking about? There are preferences for each application, and many, many different Apple preferences. Most of them are in <home>/Library /Preferences. Some are in /Library/Preferences.
If you wanted to actually erase all your Mac preferences, you would do a clean install of your operating system and then reinstall all your software.
I'm only loosing preferences for InDesign. When I start up sometimes, everything is reset. I have now saved out all my print and document settings to make it a little easier, but I was wondering if there is a fix for this and if not, how can i replace these settings from a my backup disk. I use time machine.
I'm running CS5, InDesign 7.0.3. My machine is a 24" iMac, Mac OSX 10.5.8, 3.06 GHz Intel Core 2 Duo, 4 GB RAM. Plently of disk space.
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