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Troubleshooting 101: Replace, or "trash" your InDesign preferences

Feb 24, 2014 3:17 PM

  Latest reply: Peter Spier, Feb 24, 2014 3:32 PM
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  • Currently Being Moderated
    Oct 20, 2010 9:46 AM   in reply to Peter Spier

    thank you. i will try this method. i did not see it until i was searching for a way to stop getting all thoseforum messages from the original forum. can you help me to do that? thanks, will let you know what happens.

     
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  • Currently Being Moderated
    Oct 22, 2010 12:00 PM   in reply to Peter Spier

    Thank you. Suggestion #1 fixed the disappearing swatches problem.

     
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  • Currently Being Moderated
    Nov 14, 2010 5:48 AM   in reply to Peter Spier

    Hi Peter, thanks for the paths for replacing the ID-Files. I am working on Win7 64Bit with complete German CS5 installed. My InDesign crashs on Launching while the last message is "Starting up Service Registry" as also posted in this thread:

          http://forums.adobe.com/message/3273769#3273769

     

    I've tried every possible solution I could find on the net... but no success so far.

     

    Trying to delete the files you said... somehow I don't the Indesign Defaults File. There is only an empty Folder CompositeFonts (please see screenshots).

     

    Indesign-Folder.gif

    The other file InDesign SavedData is where you said and I can store it in another location.

    It also gets recreated on new launch.... but doesn't solve the problem.

     

    Any other idea what I can try here? Thank you very much.

     
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  • Currently Being Moderated
    Nov 16, 2010 2:23 PM   in reply to Peter Spier

    Hi, my ID Version was 7.0.2 so I downloaded and ran the update and now the version is 7.0.3.535. But still the same crash....

     

    I also tried renaming the SING-Folder - theres only Adobe->Abobe InDesign->Plug-Ins->Text->(SING Resources) is this the right one??

    and renaming/removing sing.apln...

     

    ...and I really don't know what to do anymore.... ist there any logfile or sth. like this that can be checked?

     

    I think it did launch after I installed it.... 'cause I also copied a link on my desktop and usually do this when I checked the program running... but maybe I'm wrong about this.... don't know now, it was some month ago :-(

     
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  • Currently Being Moderated
    Nov 17, 2010 2:16 AM   in reply to Peter Spier

    PETER YOU ARE THE BEST!!! :-)

    Thanks a lot, it works now. And now it also created the "InDesign Defaults"-File.

    But did not recreate the SING-Folder and sing.apln (I moved them in another folder).... but if these aren't that important it doesn't bother me :-)

     

     
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  • Currently Being Moderated
    Nov 17, 2010 2:19 AM   in reply to SouthernWind

    If you ever open a document with CJK content, you will need SING. Otherwise you should be okay...

     

    Harbs

     
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  • Currently Being Moderated
    Nov 18, 2010 4:45 PM   in reply to Peter Spier

    P Spier wrote:

     

    Styles and swatches are stored in the document, so they won't be affected by a prefs reset for anything exisiting.

    Except for the defaults that you set up with no document open, to be used with new docs

     
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  • Currently Being Moderated
    Nov 21, 2010 1:14 PM   in reply to kat634

    Thanks. I just  quilt the program and uplaoded the  new patch. when I opened it again it was fine.

     
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  • Currently Being Moderated
    Jan 15, 2011 1:14 AM   in reply to Peter Spier

    Hello, thank you sooooooo much for this post.  It was immensely helpful.  I have just downloaded the CS5 trial of Indesign.  All seemed to be with the install until I tried to use my colour swatches and I realised that they they were all "greyed" out.  I then proceeded to check my tables meus and I realised that I didn't have any functionality at all   At first I thought, ah must be the free trial, but I remembered using a free trial before of one of the earlier versions and I had full functionality.

     

    Thankfully I found this post.  I did try the manual reset of the preferences orginally, but I couldn't locate the files I needed to copy. (I did select "show hidden files" and I am using Windows 7).

     

    So I opted for using the "Ctrl + Alt + Shift" method (while having all my toes crossed and shutting my eyes & hoping for the best!)  Hey presto it works (so far anyway!

     

    Thank you for saving my bacon, really useful post ....tttttthhhhaaaaannnnnkkkkk youuuuu!!!!

     
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  • Currently Being Moderated
    Mar 22, 2011 3:06 PM   in reply to Hypno00

    Anyone have replace your preferences for Mac tutorial?

     
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  • Currently Being Moderated
    Mar 22, 2011 3:23 PM   in reply to syst_m

    @syst_m,

     

    What Mac preferences are you talking about? There are preferences for each application, and many, many different Apple preferences. Most of them are in <home>/Library /Preferences. Some are in /Library/Preferences.

     

    If you wanted to actually erase all your Mac preferences, you would do a clean install of your operating system and then reinstall all your software.

     
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  • Currently Being Moderated
    Mar 24, 2011 7:52 AM   in reply to Steve Werner

    I'm only loosing preferences for InDesign. When I start up sometimes, everything is reset. I have now saved out all my print and document settings to make it a little easier, but I was wondering if there is a fix for this and if not, how can i replace these settings from a my backup disk. I use time machine.

     

    I'm running CS5, InDesign 7.0.3. My machine is a 24" iMac, Mac OSX  10.5.8, 3.06 GHz Intel Core 2 Duo, 4 GB RAM. Plently of disk space.

     
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  • Currently Being Moderated
    Mar 24, 2011 7:52 AM   in reply to syst_m

    I'm running CS5, InDesign 7.0.3. My machine is a 24" iMac, Mac OSX  10.5.8, 3.06 GHz Intel Core 2 Duo, 4 GB RAM. Plently of disk space.

     
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  • Currently Being Moderated
    Mar 24, 2011 12:28 PM   in reply to Peter Spier

    Thank you! Thank you!

     

    That worked for me finally, I appreciate your help.

     

    Marilyn

     
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  • Currently Being Moderated
    Apr 11, 2011 10:27 AM   in reply to Peter Spier

    So for the past few weeks, I haven't been able to use my tool bar, my control bar, or any other boxes (character, paragraph...) in CS5. I have an arrow, and they are not grey, but I cannot click anything. I replaced the 2 files, and I now have use of my toolbar (THANK YOU) but everything else is still not working. I also upgraded to the latest everything. Does anyone (PETER) have any idea what the problem is? Thank you very much.

     

    Laura

     
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  • Currently Being Moderated
    Apr 11, 2011 10:59 AM   in reply to Peter Spier

    I knew I could count on you, genius! Thank you ever so much.

     
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  • Currently Being Moderated
    Apr 13, 2011 12:59 PM   in reply to Peter Spier

    I would like to replace the files but am nervous that my autocorrect and user dictionaries might be affected how do I up those 2 files?

     
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  • Currently Being Moderated
    Apr 26, 2011 2:17 PM   in reply to Peter Spier

    Hi ,

     

    I am running into problem and wondering if anyone thinks replacing InDesign preferences wiill solve the problem.  I am running CS5 on windows XP

     

     

    I was able to print out two spreads and they printed fine.. got to the third spreadone and all spreads after are printing with the guides showing in the PDF.. Has anyone seen this before. If so is there a solution?

     

     

    The guides are not visible or turned on in the actual In Design document.  I tried saving under a different name. I tried saving just the pages that I wanted to print, I tried export but when I export another little wierd problem occurs.. I am getting a random block of color in a place where I dont have anything. I think the two problems are related. I tried to reduce the size of the images on the pages and still nothing works.

     

    Any suggstions?

     
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  • Currently Being Moderated
    Apr 26, 2011 2:28 PM   in reply to Peter Spier

    thanks, it worked to open ID CS5.

    Why is 5 so buggy? First I had numerous crashes and now an error message when opening,

     
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  • Currently Being Moderated
    Apr 28, 2011 7:12 AM   in reply to Peter Spier

    Thanks Peter,

     

    In the end I uninstalled and reinstalled ID CS5 and so far it seems to be

    working ok.

     

    rt

     
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  • Currently Being Moderated
    May 10, 2011 6:59 PM   in reply to Peter Spier

    Thanks - this fix worked for me on CS2.

     
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  • Currently Being Moderated
    May 15, 2011 12:20 PM   in reply to Peter Spier

    That did it. You're the best. Thank you.

     
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  • Currently Being Moderated
    Jun 2, 2011 7:53 PM   in reply to Peter Spier

    Hi!
    I tried everything on this tread (renaming SING, erasing "indesign saved data" - defaults I dont have it) and nothing worked...

    Until yesterday, everything was running fine. Today it got screwed...

     

    My startup ID CS5 apears all the way to the end, program loads on screen for a few seconds, I can see the welcome screen (that one to choose if I want to open a recent file, create a noe one, etc) but this screen is empty, them the program closes itself, no messages, nothing.

     

    Any help?

     

    Is there an issue with AVG (I just updated to the new version, grrrr..) I tried to disable it, but didnt work.

     

    thanks!

     

    UPDATE: Some INDD files I can open, by double-clicking it. It loads fine, but right after I see a popup screen, asking me if I want to save the file before closing it. If I click yes or no, Indesign closes. there is no way to edit the file or whatever.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Jun 3, 2011 2:15 AM   in reply to ricbuchner

    Good morning, Ric:

     

    Please start a new thread for your question. Please include the operating system and InDesign version (is it 7.0.4?) when you do so, thanks!

    It sounds like you're not getting the Adobe Crash Reporter, have you turned it off?

     
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  • Currently Being Moderated
    Jun 3, 2011 5:03 AM   in reply to John Hawkinson

    Hi!
    Crash Reporter... No. I haven't touched it.

    The version... I don't know which one is, sinceI cannot load it anymore, so I can't check it.

    I will start a new thread.

    Thanks!

     
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  • Currently Being Moderated
    Jun 3, 2011 5:08 AM   in reply to ricbuchner

    I reinstalled CS5 and it fixed everything.

     
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  • Currently Being Moderated
    Jun 16, 2011 3:01 PM   in reply to Peter Spier

    Sheesh!. I was hitting control-alt-shift repeatedly, so I can't have been too slow. Going through these other methods - seems waaay above and beyond the call of duty. I think I'll quite for the day, and tear my hear out tomorrow... Maybe even try to wade through the manual fix.

     

    Thanks, though. You forum guys are really great, on the spot, ready to help, and I do appreciate it. But you'd think with such an expensive software, it wouldn't have such eggregious buggy things like this.

     
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  • Currently Being Moderated
    Jun 16, 2011 3:04 PM   in reply to MystiMac

    Maybe the patch 7.0.3 is the way to go. In that case, I probably will need to wait until Adobe finally gets me my disk for my fully purchased InDesign CS5.5, and they are sooooper slow in that, so my trial version will run out before I even get the disk. At least then, hopefully I can start with a clean install.

     
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