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mlmarg
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Flash player active x in add-ons

Jan 7, 2010 10:51 AM

Windows XP Media version, IE6:

Am I suppose to see the Flashplayer Active X in the IE Add-ons , i.e. Tools Manage Add-ons? I do see the Shockwave player add-on.

If I am supposed to see this active X (which I do not), then something is wrong with my PC. Thanks, Mike

 
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  • Currently Being Moderated
    Jan 7, 2010 1:40 PM   in reply to mlmarg

    Hi mlmarg, Yes in your manage add ons you should have listed the following:

     

    Shockwave Flash Object......Enabled............ActiveX Control........Flash10d.ocx (The "d" is for vs. 10.0.42.34 which is the latest Adobe Flash Player update.

     

    And as you listed you will also see the Shockwave ActiveX for the Shockwave Player, which is separate and different

    than Flash Player.

     

     

    Thanks

     
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  • Currently Being Moderated
    Jan 7, 2010 2:15 PM   in reply to mlmarg

    Hi mlmarg, Thank you. Wish all problems were solved that easily! The last time we "talked" was about vs 10.0.32.18:-)

     

    Regards,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 8, 2010 8:41 AM   in reply to mlmarg

    Hi mlmarg, well that doesn't sound good. What I will tell you is that anytime there is any problem with Flash Player or most anything else, it is soooo much easier to solve with IE6. In my opinion the security and restrictions in IE7 & IE8 are such that they make those browsers so much more difficult to use. I know all about the holes in IE6(I will keep mine:-)

    but there is one thing I know, IE6 works. I am the Administrator and I can do anything I please on my computer without Microsoft's or any other "security for my own good" restrictions. Also, on this forum, very seldom does anyone post a thread about Flash Player problems using IE6. Most of the time it is IE8, IE7 along with Vista. Vista & IE8, grrrrr. Ok rant off now:-)

     

    At this point I think we need to check your Flash folder: C:\Windows\System32\Macromed\Flash. Post back everything listed there, with version #'s.

     

    Then in Tools>Manage Add ons, list all of your add ons with version#'s and whether Enabled or Disabled.

     

    Check in Add/Remove and list all Adobe listings, including if there is a DLM(download manager)

     

    Thanks, this info will give us a good idea if (1) you have everything installed re:FP, (2) whether there might be any add ons that are conflicting.

     

    Thanks mlmarg

     
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  • Currently Being Moderated
    Jan 8, 2010 4:28 PM   in reply to mlmarg

    Hi mlmarg, :-) on the screenshots etc. Same here, just lucky I can read and type. The only way I know other than the screen shots would be to type them on Notepad, click on File, click on Save As. When the window opens up(you'll be seeing your Desktop listings) click on the top drop down arrow and find Desktop(near the top of the list), click on that.

    Down at the bottom you will see "File Name" if anything is in there, delete it and type in IE Add Ons, click Save and close.

    Now that is on your Desktop.

     

    When you finish your post with the other info, then go down to the left bottom of the page and click on browse. This will open up your Desktop, look in the list until you find the file named IE Add Ons, click on it and click on Open. Then Click on Attach Files and that should enter in the space.

     

    You know the expression that it's easier said than done, well this was easier done than said. When you do something

    automatically it is not easy to explain how it is done:-)

     

    I hope my instructions can be followed, if not I'll know if the attachment doesn't come through!

    If you already knew how to do all of this, don't tell me, just send the attachment.:-)

     
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  • Currently Being Moderated
    Jan 10, 2010 7:51 AM   in reply to eidnolb

    Hi mlmarg, one other item I forgot to mention is the Java. The latest is Java 1.6.0_17 a plugin in the add ons. There is another one Java(tm) plugin 2 SSV helper that causes problems and should be disabled if it is there. Check to see what else is listed of Java in Add/Remove.

     

    Also if you have any old Java installed, my understanding is that the websites will then ask for the latest update as they

    do with Flash Player. Perhaps you might want to list the Java entries first, that could be the problem.

     

    Thanks

     

    Message was edited by: eidnolb  add'l

     
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  • Currently Being Moderated
    Jan 11, 2010 1:16 PM   in reply to mlmarg

    Hi Mike, 1. I don't know what the problem was with the 2 websites. You could post the links & I could check them. I use

    XP/SP3/IE6 and have had no problem. What exactly was the message if you remember? I would tend to think they use Flash and that would have been the reason, not the OS or IE.

     

    2. The exact location of the Shockwave Flash Object besides being listed in your Add Ons is also in the Flash folder.

    C:\Windows\System32\Macromed\Flash. For directions to get their go to this thread and look for Post #19 and then

    list everything that is in your Flash Folder. http://forums.adobe.com/thread/539561?tstart=0

     

    On the Java, before you delete or disable any Java(unless the 2 SSV helper is there, which I doubt since it is new) I

    would disregard Java for the time being. I will give you the link and how to handle that, since their website is very confusing and a lot of people download and install Java programs and toolbars they don't need. There are some uninstall

    issues as well, nothing easy anymore.

     

    On the Security, Not that familiar with CA but if it is only an anti-virus and you have no other anti-virus, that should be ok.

    Zone alarm- Is this a suite, or just the free firewall? I would think the CA_spyware is only that as well as Spysweeper.

     

    Some very good advice on wanting to update to SP3- Whatever you do, do not update IE from IE6 to IE7 or IE8 PRIOR

    to updating to SP3. If you don't like IE7 or IE8 you CANNOT uninstall back to a previous version of IE without UNINSTALLING the SP3 Service Pack. I hear that doing that puts Flash Player to shame. LOL A word to the wise here.

     

    I think you are correct in getting Flash Player up and running and then the Java, etc next. On the drivers, if this Dell is from 2006, I wouldn't think that would be needed so soon, but just my opinion. Let's take one step at a time.

     

    Thanks

     
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  • Currently Being Moderated
    Jan 12, 2010 12:48 PM   in reply to mlmarg

    Hi Mike, I read Microsoft MVP's opinion of Registry Cleaners this week, several articles in fact from an expert on them

     

    I also ran the MS Safety Scan that did happen to have a registry cleaner included. First time one has been run on my computer and after what I read from the MS experts will be the last. Their opinion is that the risk is too great for the little benefit one would receive. The monitors on the MS Safety Scan have had reports of many system crashes and about 37 people reported that after using them.

     

    I know many people use them, but my advice would be not to. The MS Registry expert said that starting with XP and on up the Operating Systems do not need them. Called them Snake Oil. LOL

     

    I have also read many other MVP's opinions and they are against them also.

     

    If there is a Registry problem that involves Flash Player, how would they know which of the 3,000 would be the correct one? That is a lot of Registry entries, huh?

     

    Just my opinion. Also, what if the restore point doesn't work?  Many reports of that as well. You would be surprised what problems people have. I read so many forums and boards and have so many folders with info on my desktop, I would probably have something on most any of them. LOL

     

    Thanks

     
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  • Currently Being Moderated
    Jan 12, 2010 6:55 PM   in reply to mlmarg

    Thanks Mike, Ever since I have been on this forum I have always made it a practice to not offer any advice or actions that I would not use on my own computer. Did the same thing when I was younger and worked as a server in a restaurant, wouldn't serve it if I wouldn't eat it:-)

     

    If you think it would be easier, I could tell you what you need in the Add ons as far as Flash is concerned. Also could tell you what should be in the Flash Folder. Then you could compare and if it is different, let me know.

     

    Third party Toolbars, anti-virus/spyware running in realtime(in the background), a firewall, these will usually prevent a successful Install. After the Install, then the Flash Folder and the required Add ons reveal what should have installed.

     

    Let me know if you want to do that and go ahead and to the Uninstall and Install.

     

     

    Thanks,

     
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  • Currently Being Moderated
    Jan 13, 2010 10:31 AM   in reply to mlmarg

    Hi Mike, thanks for the confidence. Here is what should be listed in the Flash folder:

     

    1. Flash10d.ocx

        ActiveX Control

    2. FlashUtil10d.exe

        Adobe Flash Player Helper 10.0r 42

    3. uninstall_activex.exe

        Adobe Flash Player activex.Inst

    4. install.log

        text Document

    Keep in mind this is for the lastest Flash Player 10.0.42.34, your "letter" where the (d) is may be different and the 10.0r42

    may be as well. That letter and the 10.0r42 indicate the version#

     

    In the Manage add ons:

    Shockwave Flash Object.....ActiveX Control......Enabled......Flash10d.ocx

     

     

    The Add ons: Needed and to be Enabled"

    Shockwave Flash Object....ActiveX Control....Enabled.....Flash10d.ocx

    Web Browser Applet (Java related) Enabled.....file: msjava.dll  ActiveX Control

    Keep the Java entry 1.6.0_14 (your latest vs) Disable all others

    Windows Media Player? If you have it and any other Microsoft entries-Keep Enabled

    Disable all other add ons

    Now keep in mind this is prep for the Uninstall/Install. You don't need to do any of this until that time.

     

    Now I would love to do this today, but I have a family situation that I need to take care of and will not have use of my own computer. While I am doing that I will be finishing updating a laptop and installing, what else? Flash Player on their IE & Firefox browsers. If you can hold off on this until tomorrow, that would be best for me. I cannot function without my own computer for access to my files, etc. Hope you understand.

     

    Will check in from the laptop, but not much else.

    Thank you

     
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  • Currently Being Moderated
    Jan 14, 2010 8:32 AM   in reply to mlmarg

    Hi Mike, thanks for the understanding. I have all of the Java info that you will need when we finish with the Flash Player

    update. Hold off on Java until then.

     

    The Java applet is needed but after the other Java updates and installs are taken care of, until then you will have the same problem with the websites as users do with an old version of Flash Player. The requirements are the latest version of Flash Player and the latest version of Java. There is of course as you well know, an orderly process to obtain those.

     

    One thing at a time:-)

     

    Thanks

     
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  • Currently Being Moderated
    Jan 14, 2010 12:58 PM   in reply to mlmarg

    Thanks Mike, Temp sounds nice, I think we made about 40 here in the Midwest. I'll go over the add ons and the Security again. Looks like I'm going to have another day offline in a short time. Hopefully things will get back to normal, by tomorrow.

     

    Thanks

     
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  • Currently Being Moderated
    Jan 15, 2010 5:59 PM   in reply to eidnolb

    Hi Mike, I checked out your security that you have installed. The CA Internet Security Suite if it is the "CA Internet Security Suite Plus 2010" is a realtime program, meaning that it is always running. It also has a Firewall and probably

    disabled the Windows Firewall that comes with Windows.  No problem with that. The CA Toolbar, since it sits on your IE browser, see if you can pause it from there.

     

     

    The Spysweeper appears to also have an anti-virus part to it. That is not good. You only want one Anti-virus program on your computer, since more than one will conflict. The CA-spyware is just part of the CA suite.

     

    Zone Alarm- I don't know what of Zone Alarm you have but if it has a Firewall, which it probably does, then that is also a problem. The rule is: One Anti-Virus program, One Firewall. On the Anti-spyware you can have more than one, but they need to be compatible. I could not find a forum on CA, nor any information on how to disable it when installing software.

    It could be that in the system tray by the clock there is a icon for CA and if you right click on it, should open up the program and have information about pausing, disable, each of the parts, or all of it. Also look to see if the CA Toolbar if it can't be paused from the Toolbar itself, if it can be from here.

     

    The Spysweeper I would remove from Add/Remove and Reboot. Keep the CA Suite. If it has the Firewall in the Suite you have, then I would suggest removing the Zone Alarm if it has a Firewall.

     

    My next post will include the information to Uninstall and Install Flash Player and the Java.

     

    Thanks

     
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  • Currently Being Moderated
    Jan 15, 2010 6:30 PM   in reply to eidnolb

    Hi Mike, following are the links and instructions for Uninstalling and Installing Flash Player first.

     

    This is the Adobe Uninstaller, which you will click on Windows(your OS) and SAVE it to your Desktop.

    http://kb2.adobe.com/cps/141/tn_14157.html

     

    This is the Adobe Flash Player Installer, which you will SAVE to your Desktop.

    http://fpdownload.macromedia.com/get/flashplayer/current/install_flash _player_ax.exe

     

    After you have those downloaded and SAVED to your Desktop, read over the Uninstaller info, checking your Security settings as stated. You can disregard the Custom unless you have used that setting. The first Note of this info is most

    important. The second Note is of the utmost importance. If you can copy and paste and print out those 2 Notes or if not

    feasible, then hand write them so you can follow them, especially the last one. Pay particular attention to the Rebooting

    as this is necessary to remove the old Flash Player ActiveX version.

     

    Before beginning the process, Go to Tools>Manage Add ons and hi-lite each one and Disable it. Be sure to use the drop

    down arrow "currently loaded" and the "have been used" sections and Disable the add ons in both sections.

     

    Next, you will disconnect from the Internet.

    Disable the Firewall

    Disable all Anti-Virus Security(CA Suite) I am assuming you have removed Spysweeper & Zone Alarm.

    Refer to Note#1 in the Uninstall Article

    Close All browsers & Click on the Uninstaller on your desktop and Click RUN

    Refer to the last Note in the Uninstall Article and follow it. After running the Uninstaller the second time, Reboot.

     

    Keeping all browsers closed, now Click on the Installer from the desktop and Click on RUN, when it is finished, Reboot Once.

     

    Now Enable your Firewall and Enable your Anti-Virus Security(CA Suite)

    Connect back to the Internet and go to this Adobe test site:http://www.adobe.com/products/flash/about

     

    Then go to Tools>Manage add ons and you should find Shockwave Flash Object....ActiveX Control.....Flash10d.ocx and it must be Enabled. Also Enable any Microsoft add ons and Java add ons. Leave any others Disabled at this time.

    You can then check a website and see if it is working. You may have a problem, since we next must take care of Jave.

    Let's take care of Flash Player first.

     

    If you have any questions before or after, please post.

     

    Thanks, Oh, this looks harder than it really is:-)

     
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  • Currently Being Moderated
    Jan 15, 2010 10:41 PM   in reply to mlmarg

    Hi, this is Brucecollins and I have been having this prob. for over 2 months too. I was able to fix it by going to IE/tools/manage add-ons, enable shockwave. Couldn't believe that fixed it. But first, I uninstalled the program using revouninstall.com and rebooted. But u may not have to do all that, just try enabling shockwave first.

     

    r4i software

     
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  • Currently Being Moderated
    Jan 15, 2010 11:11 PM   in reply to brucecollins

    Just an "observation" to brucecollins: That is amazing! According to your post you Uninstalled Flash Player and after that you Enabled Shockwave and now you "couldn't believe that fixed it" Well, count me in that group, I don't believe it either.

    I find it strange that you had this problem for two months and you just yesterday registered on the Adobe forum and you

    came to this thread to make that claim. Oh, which Shockwave did you Enable? You have to be the first person that can

    Uninstall Flash Player and then it works:-)

     

     

     

    Regards,

    eidnolb

     
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  • Currently Being Moderated
    Jan 18, 2010 2:39 PM   in reply to eidnolb

    This is to mlmarg:

     

    Hi Mike, I did receive the add ons, but at the moment can't remember if you had the 4 files in the Flash folder.

     

    I'll check and if I don't that the info, will post back later.

     

    Thanks,

    eidnolb

     
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  • Currently Being Moderated
    Jan 18, 2010 4:13 PM   in reply to eidnolb

    Hi Mike, Before we address the add ons and Toolbars, please take a look at Post #17. Do you have those files in the Flash

    folder?  We may have gotten off track when I was off those couple of days. These files are important because if they are not there then the add ons and Toolbars become mute. (At this time only)

     

    Also Post#22 on the Security issues, did you make the changes I suggested?

     

    And Post#23, Have you Uninstalled/Installed since you started the thread?

     

    This will give me an idea where to start.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 19, 2010 9:14 AM   in reply to mlmarg

    Hi Mike, Reviewing your info, give me a minute.

     
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    Jan 19, 2010 9:32 AM   in reply to eidnolb

    Ok Mike, answering in the order of your last post. The Flash folder looks good, didn't see the install.log but should install after you Uninstall/Install.

     

    Security issues: If you have the Zonealarm Firewall NOW and as long as you can Disable it while the Uninstall/Install is being done, then keep that. You are only going to Disable it temporarily and this is AFTER you disconnect from the Internet. After the Un/In is done, you will Re-Enable the Firewall BEFORE Re-Connecting back to the Internet. No problem while you are off line, the only issue is that it may block the Install of FP.

     

    Ok on the pause of the CA or any anti-virus/spyware

     

    At this moment in time, you have those entries in the Flash folder?

     

    NO, do not Remove Shockwave Flash Object, are  you saying you do not have that listed at all in the Add/ons? Flash10d.ocx?

     

    Spysweeper is no problem if it is a standalone and sits on your desktop to run on demand.

     

    Here is what you do first, after you reply to this post. Refer to Post#23. Answer this post first and then I will have another comment on the Uninstall.

     

    Thanks,

    eidnolb

     
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  • Currently Being Moderated
    Jan 19, 2010 11:42 AM   in reply to mlmarg

    Thanks for the update on the install.log and the Shockwave Flash Object.

     

    Now you are starting to get ahead of me. I read your 1. thru 7. list. That is NOT the sequence:-)

     

    On your Security Settings, just go to Tools, Internet Options and have the slider bar set so the word Medium appears.

     

    Are we in agreement on the Zone Alarm Firewall that I posted in my last post?

     

    Here is the sequence in view of the add on info.

    Just Disable ALL add ons and ALL Toolbars, don't Remove them.

     

    Then you will follow my Post #23, and in that order please. As soon as we confirm per the Adobe Test that 10.0.42.34 is installed and you follow the other info in Post#23, we will take care of the Java. I have the instructions, so wait until then

    for that.

     

     

    Thanks, any questions?

     
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  • Currently Being Moderated
    Jan 19, 2010 12:43 PM   in reply to mlmarg

    Ok, go into your add ons and  hi-light the word "Shockwave Flash Object" you should see a small rectangler box, lower

    right bottom that says Update Active X, click on that and do whatever it says, then ok and check it again to see if it is enabled.

     
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  • Currently Being Moderated
    Jan 19, 2010 12:52 PM   in reply to mlmarg

    Ok, then it must be vs 10.0.42.34. Hi-light it again and click on Enable, say ok.

     

    Message was edited by: eidnolb   correction

     
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  • Currently Being Moderated
    Jan 19, 2010 1:12 PM   in reply to eidnolb

    Mike, it is 4:10pm here and I have to leave for work in 20 minutes. Here is the thread link for the Java uninstall/install.

     

    http://forums.adobe.com/thread/554615?start=50&tstart=0 Look for my Post #71. Of course you will go to Add/Remove and click on each entry of Java and say Remove and wait until each is done and no longer appears; after all have been removed, Reboot.

     

    After you get to the Java site, from memory here, It will ask you to enter your platform, which will be Windows(drop down arrow). Choose the offline, I think it indicates i386 or something like that. That is the one you want. I didn't have that in the instructions on that above Post#71, since I hadn't installed the latest at that time. Put it on your desktop. When you

    get ready to install it, close all browsers and then install, when finished, Reboot.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 19, 2010 3:18 PM   in reply to eidnolb

    Thanks this helped me too...thanks guys!!!

     
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