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Problems with Premiere Elements 8 after updating to Nvidia driver 195.81 or later?

Jan 8, 2010 10:36 AM

  Latest reply: Steve Grisetti, Mar 11, 2010 6:35 AM
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  • Currently Being Moderated
    Jan 18, 2010 1:25 PM   in reply to Chad Baker

    I've had problems with Premiere Elements 8 not closing correctly (still running in background) and an easy propensity to crash.  I tried upgrading to the lastest beta 195.81 driver from Nvidia and was still having problems with it freezing when dragging clips around so I'm now trying in addition disabling threaded optimization for Adobe premier elements. 

     

    This is the only program I've had an issue with on Win7 64-bit, I see about 20 32bit programs running right now with no problem.

     

    My System -

    Win 7 64-bit ultimate

    i920 processor

    12GB memory

     

    For your suggestion above are you recommending both the beta driver and disabling threaded optimization?  Also do you recommend disabling threaded optimization globally or just for elements?  The screenshots shown above don't seem to match what the text is saying to do.

     

    - Ed

     
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  • Currently Being Moderated
    Jan 18, 2010 11:37 PM   in reply to wcyote6

    Wycote, how do you get PE8 to run in XPSP2 compatibility mode? That sounds like a magic bullet for all kinds of things for those of us running Win7 64...

     
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    Jan 20, 2010 5:26 AM   in reply to Chad Baker

    NVidia just released certified driver 196.21 for windows 7 64 bit.   I loaded this driver and it does appear to resolve issue where windows was crashing randomly when I used the Beta driver.  I tested PE8 briefly and PE8 does quit successfully now and I was able to use the stabilizer effect without crashing however I find if I scroll thru the video effects PE8 now hangs.  I have to use the drop down list of effects to avoid scrolling in order to use any effects not displayed on first screen.  

     
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  • Currently Being Moderated
    Jan 21, 2010 7:05 AM   in reply to Palindromedad

    Tried the 196.21 Nvidia Driver and still get crashes about every 20 minutes, usually when dragging something to the timeline but also once when burning the project to DVD.  It also once hung while saving (I turned "save project" to every three minutes !)

     

    My recommendation is to give everyone on this message board a free upgrade to the professional version to give Adobe time to fix their software!

     

    -SamTheFish

     
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    Jan 22, 2010 6:37 AM   in reply to DigitalAcorn

    I've gotten blue screens (the windows crash kind)  when I try writing the project to DVD, I've had the system for almost a year and the only time it's ever blue screened has been when doing something in Premiere.  Crash happened once as I click button to burn project, once as it was done crunching and was ready to actually burn.  It's happened twice but doesn't happen every time, it's hard to recreate.  My first suspicion with a blue screen is hardware but it is unusual it's only in Premiere.  I still get Premiere hanging occasionally with the new Nvidia driver but it doesn't seem to happen as often.  I've burned quite a bit with my memorex DVD burner with no problems in the past.

     

    I've ruled out bad memory (runs memory diagnostic fine)

    Overheating CPU (CPU heatsink is fine and temps are low)

    BIOS is set at default, no aggressive memory timings or overclocking.

     

     

    My system:

    i920

    12G ram

    Win7 64bit

    Nvidia 9500 GT w/ 196.21 driver

     

    Chad - if you'd find it helpful I could send you the crashdump.

     

    SamTheFish

     
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  • Currently Being Moderated
    Jan 22, 2010 8:18 AM   in reply to DigitalAcorn

    Sam,

     

    Could be some tie-in with the nVidia, but a BSOD is usually as sign of something more serious going on. Also, video editing and authoring are about as intensive a task, as one can ask of a computer, so it could well be that this intense work is pushing something over the edge. Usually, heat issues are suspect, but you say that you are monitoring the temps (everywhere?), so that can possibly ruled out.

     

    Now, with system crashes, there is often a breadcrumb trail left behind. This ARTICLE will give you tips on looking for clues in that trail. You have to dig a bit, but often will find the culprit in some of the links in the error and warning messages. If not, then look down at the bottom of the article for "The Case of the Unexplained." It will give you many tips, and links to other utilities for troubleshooting.

     

    Good luck, and hope that something helps. If you do find some clues, you might want to post another thread on what you find, so they can be addressed outside of the scope of Chad's nVidia thread.

     

    Hunt

     
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  • Currently Being Moderated
    Jan 22, 2010 2:30 PM   in reply to Bill Hunt

    Hi Bill, thanks for the reply.  I'm of the same opinion in general about blue screens.  This workstation has been taxed pretty hard however and has never acted the least bit unstable, which is what has me scratching my head.  I've done day long linux compiles in virtual machines where all 8 (hyperthreaded) cpus would be essentially pegged or close to it with no problem, also has no problem doing 3d shooters on the graphics side.  I really have two issues with premiere that may be unrelated, one is the blue screen and the other (more common) problem is the program freezes frequently, about every 20 mins or so.

     

    I'm going to try the trial version of the pro version and see if THAT crashes, thanks for the link, useful troubleshooting info there.

     

    SamTheFish

     
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  • Currently Being Moderated
    Jan 22, 2010 2:52 PM   in reply to DigitalAcorn

    Sam,

     

    Good luck with the troubleshooting. Please report if some of those "clues" do pan out.

     

    I also think that you'll like PrPro, but then I am heavily biased, as I use it most of the time. Enjoy.

     

    Hunt

     
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  • Currently Being Moderated
    Jan 24, 2010 11:11 AM   in reply to Chad Baker

    Hello, I located this post via Google, because I am experiencing the same issue and I have similar system specs.  After looking at the supported hardware it seems that the beta driver does not support the GeForce 9600 GT, specifically.  I see the driver sopports the 9600 GS and GSO cards, but not the GT.  Has anyone had any luck with the 9600 GT?  Thanks in advance.

     

    *EDIT* Oops, I see now that Kermit has the same card as I do.  But, I also see he has had some trouble.  Could this be due to the fact that the 9600 GT is not supported by the beta driver?  Thanks again.

     
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  • Currently Being Moderated
    Jan 29, 2010 9:04 AM   in reply to Chad Baker

    I have installed Premiere Elements 8.0 from the download version, installed the Beta Driver from NVidia. The program is being used in the UK.

     

    There is some quirky behaviour with the Splash Screen window with open/new projects opening the application window but not the project as required, but once the application is open I can choose the options from the menu.

     

    The main problem I've got now is that there is no Export menu available from the File Menu, even for a simple one video option. The latest version of Quicktime has been re-installed as well.

     
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  • Currently Being Moderated
    Jan 29, 2010 9:16 AM   in reply to rishistar

    rishistar wrote:

     

    I have installed Premiere Elements 8.0 from the download version, installed the Beta Driver from NVidia.

    The sticky message is now slightly misleading. It says correctly " version 195.81 or higher". The current WHQL version is 196.21 - so that would satisfy the 'or higher' tag. BUT the direct links in that message link only to the now outdated beta.

     

    You should download 196.21 directly from nvidia - http://www.nvidia.com/Download/index5.aspx?lang=en-us.

    rishistar wrote:

     

    The main problem I've got now is that there is no Export menu available from the File Menu, even for a simple one video option.

    It got shifted to the Share tab.

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

     
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    Jan 29, 2010 10:28 AM   in reply to nealeh

    rishistar wrote:

     

    The main problem I've got now is that there is no Export menu available from the File Menu, even for a simple one video option.

    > It got shifted to the Share tab.

     

    Thanks - there's definitely a UI issue in there then - I have a greyed out Export sub menu under the File menu still in present, which makes it look like the Export option isn't working.

    Attachments:
     
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  • Currently Being Moderated
    Jan 29, 2010 10:32 AM   in reply to rishistar
    there's definitely a UI issue in there then - I have a greyed out Export sub menu under the File menu still in present, which makes it look like the Export option isn't working.

     

    Actually, there are still some functions for Export. IIRC, Titles can still be Exported via that Toolbar menu, File>Export. There might be other instances, as well, but the old Export for AV files is now all in the Share tab.

     

    Hope that this helps,

     

    Hunt

     

    PS - I just found out about the now limited use of Export on this forum recently - maybe from Neale, or Steve? Before, I was complaining that it was a leftover from previous versions. That is not correct, as its function has just been limited, as of PrE 8.

     
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  • Currently Being Moderated
    Jan 29, 2010 11:03 AM   in reply to Bill Hunt

    Thanks, that clears things up. Found that change a bit confusing!

     
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  • Currently Being Moderated
    Jan 29, 2010 11:10 AM   in reply to rishistar

    Oh, you are not alone. I had uploaded some screen-caps of what the Export dialog screen looked like in PrE 4, when several people informed me that with PrE 8, one had ONLY the choice of Share. Oops! Guess who stopped uploading those old screen-caps, when a poster had PrE 8?

     

    Actually, PrPro did the same thing, sort of. Back a version, one had Export>Movie, and Export>AME (Adobe Media Encoder), for many other formats. As of CS4, EVERYTHING now goes through AME. There is no more Export>Movie, for DV-AVI's.

     

    Sometimes, it just takes time to get used to the new ways. If I post a reply on Export/Share, I still use both terms, in case a user with PrE 8 comes by, or a user of an older version comes by.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Feb 4, 2010 3:41 PM   in reply to Chad Baker

    I am still having problems with the Nvidia Drivers.  The error message says the driver stopped responding but has recovered but I lose all my data since the last save and Premiere Elements 8 never recovers.  It usually happens when dragging files to the timeline.  I tried the latest driver with no success as well as the 195.81 shown at the bottom of the forum.  I am running Windows 7 Professional - 64 bit.  I have the Intel Core i7-920 with 6GB of Ram.

    Please help!

     
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  • Currently Being Moderated
    Feb 4, 2010 4:04 PM   in reply to Scottszy

    Scottszy - your problem sounds EXACTLY like my original problem.  I also am Win7 64 bit, also saw the problem when dragging items to the timeline, also wasn't resolved by going to latest Nvidia drivers.  Odd thing now is that my problem seems to be resolved and I have no idea what did it.  Adobe support suggested I try a clean install by using a special microsoft tool for doing clean removals of software - it ended up corrupting my registry each time I tried it so I had to restore my registry.   I then did a uninstall/reinstall of elements (which I had tried before to no effect). I then installed the trial version of CS4 (the big combined one) just to see if there were stability problems on that program as well.  There weren't, and then when I went back to edit some things in elements I noticed (after a while) that it wasn't hanging any more.  I've now uses elements quite a bit the last week with no stability problems at all.  So my thinking is that either restoring the registry to a previous version (it wasn't very old, though, just like a day) somehow "fixed" something or maybe installing all the CS4 software somehow updated some faulty shared library?  Neither theory makes sense, but about the only other thing I can think of is that aliens snuck in at night to fix it.

     

    Good luck, Pr. elements is very nice when it is stable!

     

    DigitalAcorn

     
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  • Currently Being Moderated
    Feb 8, 2010 7:18 AM   in reply to Chad Baker

    Chad,

     

    I just installed PRE8 on a Dell WinXP/SP3 system (with ample memory & speed).  It crashes (disappears from the desktop) if I click on either NEW PROJECT or OPEN PROJECT.

     

    I updated the NVIDIA driver to 196.21, but it is still doing the same thing.

     

    Ideas?

     

    Thanks,

     

    HPFCdoc

     
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  • Currently Being Moderated
    Feb 8, 2010 8:53 AM   in reply to HPFCdoc

    .

     
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    Feb 8, 2010 9:51 AM   in reply to wcyote6

    Windows 7 Ultimate 64-bit

     
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  • Currently Being Moderated
    Feb 8, 2010 12:03 PM   in reply to wcyote6

    Win XP/SP3

     
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  • Currently Being Moderated
    Feb 14, 2010 9:41 AM   in reply to HPFCdoc

    Win 7 64 Bit, nvidia 196.21

     

    Constant crashes.  This program is unusable. Who do I see about a refund?

     
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  • Currently Being Moderated
    Feb 14, 2010 9:45 AM   in reply to jonblessing

    As I remind people every week here -- you will not get a response to this thread. It is a survey only.

     

    If you want a response on the user-to-user forum, please start a thread.

     

    If you'd like to contact Adobe about any issue, including a refund, you need to click the Contact button at the top of htis page.

     
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  • Currently Being Moderated
    Feb 14, 2010 6:58 PM   in reply to Chad Baker

    I am running an AMD Phenom 9550 Quad Core PC with 2.20 GHz & 2.00 GB of RAM, and Windows XP/SP3, Video Card GeForce 8600GT. I have upgraded to Nvidia driver 196.21, AND turned off the hardware acceleration. The program still crashes if I want to do something as complicated as using a motion template for a one-line title over a slide. I think there should be a way to make the program more stable. I have to save every 5 minutes with another name just to finish a project. 

     
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  • Currently Being Moderated
    Feb 20, 2010 2:53 PM   in reply to Chad Baker
    ProcessorAMD Athlon(tm) II X4 620 Processor7.1
    4.9
      Determined by lowest subscore
    Memory (RAM)4.00 GB7.1
    GraphicsNVIDIA GeForce 9500 GT4.9
    Gaming graphics2431 MB Total available graphics memory6.3
    Primary hard disk231GB Free (466GB Total)5.9

     

    Up here I copied and posted my PC's spec's.  Since upgrading to the new driver, my problems increased.  I seem to experience more crashes than before.  Happens randomly and I can not see a pattern.   (I have noticed dragging clips from one area to another on the time line is no-no)

     

    JPR

     
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  • Currently Being Moderated
    Feb 26, 2010 6:46 AM   in reply to Chad Baker

    Chad,

     

    Thank you so much for the info, and the list of "fixes."

     

    Greatly appreciated.

     

    Maybe Steve can make this a sticky at the top of the forum, or at least a FAQ Entry.

     

    Hunt

     

    [Edit] Oops, it IS a sticky already. I'd missed that. Good job.

     

    Message was edited by: Bill Hunt - Added [Edit]

     
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  • Currently Being Moderated
    Feb 26, 2010 9:51 AM   in reply to Chad Baker

    Chad,

    Where is this update patch for PE8. My update manager just says that I am up to date and there are no updates?

    I run a Dell XPS 410 with a quad Q6600 processor and 4 gigs of memory, Nvidea 9800gt graphics card and PSE8 and PE8.

    I also run Windows 7 64bit.

    I have updated to the beta video driver with more crashing than before. Video effects does it every time, drag video to track does it,

    opening a avi file sometimes does it. After a month of use, I have yet to be able to burn a dvd. This should be the job of beta

    testers not consumers that paid for this package. I have every elements package that you had put out (all full versions) and this is

    the saddest. If you have any pull, please tell Adobe that I, as a consumer expect and would gladly pay for your buggy programs

    as long as you issue fix's to make it right, I will not purchase PE9 whith the assumption that PE8 bugs will be fixed  and I have

    to spend another $99 to have a program that actually is productive. Please fix the bugs in PE8 before trying to pass off PE9.

    So with that being said, is there a place to download the patch? I have clients waiting for thier DVD's which I am editing with PE4.

    Thanks for listening to my rant, but I cant keep paying for software that doesn't work. I have been an Adobe fan for years.

    Thanks

    Cheslaus

     
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  • Currently Being Moderated
    Feb 26, 2010 10:26 AM   in reply to Ceslaus1234

    That's a yoke, whilst running the update, it crashes!

     
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  • Currently Being Moderated
    Feb 26, 2010 10:28 AM   in reply to Ceslaus1234

    Adobe won't be hearing your woes, this is a user to user forum. You can get to Adobe by clicking the Contact button at the top of the page.

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

     
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  • Currently Being Moderated
    Feb 26, 2010 12:57 PM   in reply to nealeh

    Nealeh,

    Thanks, I needed that. Reality....I am calm when I start talking about PE8

    then tend to go off on a tangent.

    Sorry folks, lost my head.

    Adobe update still says no updates.....

    I will wait for the download location........

    Thanks, Chet

     
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  • Currently Being Moderated
    Feb 26, 2010 2:03 PM   in reply to Chad Baker

    I've only owned the product for 2 days and had numerous crashes which led me to this forum. I was also getting that small red X in the bottom left hand corner that said "Display will be poor due to incorrectly operating graphics card". When I unchecked the GPU box the errors went away. I dont think we should have to uncheck this feature since my card meets the specs for DirectX 9.X, Pixel Shader and Vertex Shader.

     

    I did apply the patch that was released today and still get errors and system hangs. They are not as frequent as before the update but as I type this the program is frozen and task manager reports "not responding".

     

    I am running WIN XP-SP3 (32 bit), dual core 3.16 Intel, 4 gigs of ram, Nvidia 9800GTX+ and everything is writing to a 10,000 rpm Velociraptor drive.

     

    This is really a major pain and an obvious bug. My system runs every other application perfect. I just did my annual reformat last week and I am running memory hog apps like audio workstation programs with no issues.

     

    I would love to see the problem fixed ASAP. From what I have been able to tell PE8 has what it takes for my intended use but I will have to return the product if these crashes and GPU compatibility issues can not get fixed quickly.

     
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  • Currently Being Moderated
    Feb 26, 2010 3:35 PM   in reply to DRC_40

    Another crash. That's 4 now since the update this morning.

    ---------------------------------------------------------------------- ------------------------

    Premiere Elements hax encountered an error

     


    [..\..Src\PathUtils.cpp-190]

     
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  • Currently Being Moderated
    Feb 26, 2010 5:30 PM   in reply to DRC_40

    I would strongly recommend that you file a Bug Report, and be very specific about your equipment, your Project and Assets, and what you are doing, when you encounter the errors. Adobe reads these and then sends them to the lab to replicate the error. When they can, they work on getting things sorted out. Now, it might be in a second update for PrE 8, or maybe not until PrE 9, but Adobe does act on these.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Feb 26, 2010 6:52 PM   in reply to Bill Hunt

    Thanks Bill. There is no way they can wait till 9.0. I suspect this is a serious coding problem and will require much more work on the Nvidia compatibility. There is no way you should have to disable GPU playback with a 9 series Nvidia card. Never mind the crashes but that one bug should be enough to keep the Premiere team burning the midnight oil.

     

    I submitted the following report.

     

    ---------------------------------------------------------------

     

    Equipment:

     

    Intel Dual Core 3.16
    4GB Corsair Ram
    150 GB Velociraptor 10,000rpm Hard Drive
    Nvidia 9800 GTX+ 512 Ram
    Gigabyte Ga-EP45-UD3P Motherboard

     

    All hardware is updated with latest bios and drivers.

     

    Operating System:

     

    Windows XP - SP3 - 32bit
    OS Completely patched and updated
    Graphic Card updated to latest drivers
    System was reformatted 6 days ago
    defragged and operating normally.

     

    Software: Adobe Premiere Elements 8.0.1

     

    Files working with:

     

    DV-AVI captured from a SONY DCR-HC52 Handycam via Firewire.

     

    Problems:

     

    1) "Display will be poor due to incorrectly operating graphics card"

     

    Have to uncheck the GPU button to eliminate this error. Just loading an existing project without doing any tasks causes the red X in the bottom left hand corner to appear immediately.

     

    2) System crashes and freezes. One windows error has appeared twice since the update to 8.0.1.

     

    Premiere Elements has encountered an error
    [..\..Src\PathUtils.cpp-190]

     

    No other windows errors reported but software just freezes or the program ends without notice. When software freezes I must use windows task manager to end program and re-boot.

     


    Activities when crashes/errors occur:

     

    Various -  Inserting transitions, using Smart Trim, previewing clips from organizer in monitor mode, previewing clips from the preview window.

     
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  • Currently Being Moderated
    Feb 27, 2010 4:48 PM   in reply to DRC_40

    Im not about to give up on this software so conceding the fact my system could be playing a roll in the post update crashes I decided to completely reformat and start over.

     

    So far:

     

    Fresh XP-SP3 with all the updates and patches. Only installed minimal required hardware drivers like MB chip set, video, etc. Once everything was updated and patched I defragged. Then installed both Photoshop & Premeire Elements the content DVD and Acrobat. Defragged again. Opened Premiere and immediately got the red x error in the bottom left hand corner. Unchecked GPU and cleared error dialog box. Tried capturing DV from camcorder and got a driver error. Tried capturing from Windows MM and got error about no audio device. I hadnt installed my audio interfacing while trying to keep things minimal. After installing my M-Audio Fast Track Pro the capture worked fine. Note to everyone, capture will not work without a sound device.

     

    I created a quick movie with the capture DV-AVI and added a few transitions and some effects. Its currently rendering for upload to photshop.com. I am not posting from that machine. No crashes or errors yet. I will put it through some heavier work and testing before installing the rest of my software. Will report back in this thread.

     
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  • Currently Being Moderated
    Mar 1, 2010 4:24 PM   in reply to Chad Baker

    Thanks for the news

    - I am still using the version that came in the box dated August

    (or is it September with USA date styles?) 2009!

     

    I recently upgraded to the 195.81 Beta driver for my Nvidia GeForce 9500M GS GPU card.

    Should I now upgrade to 196.21 or leave it alone?

     

    I have found the only way to use Pre8 is to painstakingly re-import my avi clips one-at-a-time, preview each to verify audio is audible (if not retry), then drag each to the timeline and confirm audio again. Each clip is an atomic unit that does not have any pauses or dramatic scene shifts (like showing a browse button operation) because I end clips at such boundaries now.

     

    Usually when almost done or several hours into this, Pre8 crashes still. Even if I keep saving project, on resurrection the audio is gone. I guess the design is to always reconstitute conformed audio each session? Unfortunately that seems to only work say 30% of the time successfully, so the multiplicative odds of finishing anything with a number of clips diminish exponentially. I am using avis with the Main Concept Adobe 2 H.264 codec.

     

    I am considering to make some intermediate collages in another format that has more stable audio. What would you recommend with decent screen resolution like 1280 * 960 so the detail is not lost.

     

    I am so hoping the patch(es?) make a difference when I get home and thanks again for the tips.

     
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  • Currently Being Moderated
    Mar 2, 2010 8:11 AM   in reply to DRC_40

    Update on my personal situation.

     

    There is no question PE8 is working better. I am able to get through quite a bit of a project but unfortunately there are still intermittent freezes and crashes. There is no consistent action that produces them either which is quite frustrating. Sometimes its while applying transitions, sometimes its importing files, sometimes its working with audio, etc. The GPU error is still present and the box must be unchecked or you will get that red X in the bottom left hand corner.

     

    I have the leanest machine possible. I have nothing but Windows, Elements, Acrobat and esential hardware drivers. I am going to start adding back my other software and after each instances see if it has any effect. I am hopeful another update will be forthcoming because 8.0.1 has not solved all the problems.

     
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  • Currently Being Moderated
    Mar 2, 2010 10:07 AM   in reply to DRC_40
    I am going to start adding back my other software and after each instances see if it has any effect. I am hopeful another update will be forthcoming because 8.0.1 has not solved all the problems.

     

    Though many programs' installers will write System Restore Points, I find it very useful to do these manually, before each installation - just in case.

     

    Also, remember that many programs' installers will often place "helper," "sniffer," "watcher" and other small applications, outside of their main program code. Most of these will be set to load at boot-up, to do specialized tasks. I find many of these to be resource hogs, and totally unnecessary. I rely on the tips in this ARTICLE to keep things "clean, lean and mean." Just something to keep in mind and an eye on, as you install the other programs.

     

    Good luck,

     

    Hunt

     
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