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MFA Productions
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"unable to set maximum number of files to be opened"

Jan 17, 2010 6:59 PM

I just installed Adobe CS4 Master Collection on a MacBook (4 GB RAM, 250 GB HD, 10.6.2). Everything runs except Adobe Illustrator CS4, which crashes with the error "unable to set maximum number of files to be opened."

 

I have no idea what this means or how to fix it. There's nothing on Google or the forums about it - I found one other person who had this error but no solution was posted.

 

Already I've:

 

1.) Uninstalled AI CS4 using the uninstaller.

2.) Reinstalled.

3.) Uninstalled entire CS4 Master Collection.

4.) Reinstalled.

5.) Copied the AI folder from a working install of CS4.

6.) Used a USB hard drive with an OS X partition and Adobe CS4 to test if the machine a had problem. AI worked on the USB drive, but not on the hard drive.

7.) Searched the MacBook's hard drive for all files named "Adobe" including System and Library and Users/~/Library.

 

I'm out of ideas. Is this a conflict with some other software?

 
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  • Currently Being Moderated
    Jan 17, 2010 8:25 PM   in reply to MFA Productions

    Try repairing your permissions.

     

    Second try logging in as a new user and see if installing will work and Illustrator will run fro that new user. If so could be a corrupt prefernce folder or a font or font cache.

     

     

     

     

    if that does not show progress then deactivate your master collection, then uninstall it then do an archival reinstall of the system then do an install and I think all will be fine.

     
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  • Currently Being Moderated
    Jan 20, 2010 6:37 AM   in reply to MFA Productions

    Did you simply try an archival reinstall of the system first?

     
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  • Currently Being Moderated
    Jan 21, 2010 10:25 AM   in reply to MFA Productions

    Hi there,

     

    One of the users in our office today experienced this error as well after launching AI CS4 (from Creative Suite Design Premium) for the first time after updating his MacBook Pro from Leopard to Snow Leopard. He is currently running 10.6.2 and had performed a system upgrade and not a system reinstall.

     

    Curiously, I have upgraded three other machines in the office (an iMac, MacBook, and MacBook Pro all with Core 2 Duo processors) to SL without any problems to AI CS4. On a side note, we have noticed that several CS4 apps have a tendency to crash fairly frequently upon qutting the app in SL (particularly with Fireworks, Illustrator, and sometimes Dreamweaver).

     

    AI preferences were trashed and permissions repaired so far with no luck. I will try some additional things but this is definitely a bummer as the person experiencing the issue is the principal designer who needs Illustrator. If I have any success, I will report back here.

     
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  • Currently Being Moderated
    Jan 25, 2010 9:51 AM   in reply to fwu@square2

    Well, no luck here. Even setting up a new User account still produced the error. Our only recourse was to perform an archive and install of Snow Leopard. Then after re-installing CS4, Illustrator is finally back up and running. Still no idea what triggered the issue with SL on this machine but at least there did not appear to be any data loss of any kind.

     

    If anyone is curious, I have attached the Crash Report from the system following the error notice. Good luck to any who encounter this error in the future!

    Attachments:
     
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  • Currently Being Moderated
    Jan 26, 2010 7:46 PM   in reply to fwu@square2

    I've got the same problem, and I have neither the time nor patience to do an archive and install for just one application. Adobe needs to get its act together on this and issue a fix. And also an explanation for why an error like this cropped up in the first place so users can be on the lookout for conditions that might cause it again.

     
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  • Currently Being Moderated
    Jan 31, 2010 2:23 PM   in reply to NeuMedia

    After uninstalling Illustrator and reinstalling, I can report that it did not help. I refuse to completely reinstall my OS to enable just a single application. If Adobe is monitoring this forum, I'd appreciate some feedback, or better yet, a solution that isn't going to require hours of my time.

     
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  • Currently Being Moderated
    Jan 31, 2010 3:42 PM   in reply to NeuMedia

    I noticed that none of you trashed your adobe illustrator cs 4settings folder and com.adobe.illustrator.plist  which is required to do after you uninstall AI and then you can reinstall AI witho0ut doing this there will no change to your install or problems.

     

    And it might not be required if you just try trashing those files by firswt quitting Illustrator and then trash and then relaunch.

     

    Also have you checked your scratch dis is it full or has very little space? And if yoiu say it has 40 GBs of free space well that would have been plnety of space in 1997 not today. So let us know more about yo0ur system and perhaps we have a solution or guidance to offer.

     
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  • Currently Being Moderated
    Jan 31, 2010 6:12 PM   in reply to Wade_Zimmerman

    I did trash these files during my uninstall, to no avail. I have over 125GB free on my drive, so that's not an issue either. Thanks for checking in.

     
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  • Currently Being Moderated
    Jan 31, 2010 7:43 PM   in reply to MFA Productions

    Well you are not really telling us much about what you have installed or anything about your system and set up so if we guess and you come back and tell us that is not correct because your system and hardware are different then you are not helping anyone to assist you.

     

    So if you tells about your system and fonts and hardware and software plug ins haxies and configurations etc.then someone might actually help you.

     

    It is my feeling you did something in this strange approach to install it on an external drive withe the OS on that drive we know nothing of how you uninstalled it from there and if you are still using that drive and we now little of how you are running the other applications, perhas telling us something might help.

     

    Would you not think that would be wise?

     
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  • Currently Being Moderated
    Feb 1, 2010 9:42 AM   in reply to MFA Productions

    Hi Jason,

     

    What you have reported is interesting. The last thing that was installed on our MacBook Pro in 10.5 several days before the Snow Lepoard upgrade was the Smart Board drivers (drivers only downloaded directly from the SMART Technologies website - v. 10.6.48.0 ) to test drive a Smart Board (an interactive whiteboard - http://www2.smarttech.com/st/en-US/Products/SMART+Boards/Front+project ion/). None of the other computer in our office with Snow Leopard installed and AI CS4 launching correctly have those Smart Board drivers installed. Since the OS reinstall of the affected machine, we have not re-installed the Smart Board driver and AI CS4 has been launching just fine. Coincidence?

     

    I don't know what else you listed would load into the system and have resources that are always running in the background (other than some of your additional video codecs). Our machine also did have WMV Player and FFMEPG2 installed. Before when launching AI, the "Unable to set mavimum number of files..." error would pop up almost immediately before any AI resources would start running (i.e. before getting to the splash screen and displaying the AI resources that are loading). That to me would imply some kind of a system level conflict with the app.

     

    Hope this helps!

    Frank

     
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  • Currently Being Moderated
    Feb 1, 2010 3:07 PM   in reply to Wade_Zimmerman

    I have a very similar setup to MFA's - I'm running a MacBook Pro 3.06 Core 2 Duo, 8 GB RAM, 500 GB HD w/ 125 GB free, running Snow Leopard 10.6.2. I also have the Master Collection, with everything loaded except Version Cue, which I don't need. I also have Final Cut Studio 2, MPEG Streamclip, Perian, Flip4Mac installed, plus some other graphics apps (ArtRage Studio Pro, Groboto, Blender, Unity, among others). I don't run any haxies (and they don't work on Snow Leopard anyway), but I have the usual Kensington and Wacom input device drivers. And I also have the SmartBoard software installed, so you may be on to something. I recently had to reinstall the SmartBoard software, and I suspect that may be the culprit. I will try an uninstall and see what happens.

     

    I need the SmartBoard software, as I'm a teacher and can't do without it. It would be nice to see if there was a way to narrow down the conflict. This was never a problem before, since I've had both Illustrator and SmartBoard on my system and co-existing in harmony. Possible there was an update to the Smart software that brought this on?

     
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  • Currently Being Moderated
    Feb 1, 2010 3:59 PM   in reply to NeuMedia

    This might be the root of the problem but do not jump to conclusions if you find it to be so. For instance it might simply mean that AI has to be either installed first or has to be installed after it might mean that a component of the software has to load after AI is launched or cannot be running when AI is launched.

     

    So all may not be lost if this is indeed the problem.

     
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  • Currently Being Moderated
    Feb 1, 2010 6:17 PM   in reply to Wade_Zimmerman

    Well, I removed both SmartBoard's drivers and software, rebooted, removed every bit of Illustrator I could find, rebooted,  reinstalled Illustrator, and still getting the error and crash. Back to the drawing board?

     
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  • Currently Being Moderated
    Feb 1, 2010 6:39 PM   in reply to NeuMedia

    Perhaps a corrupt font or data base.

     

    BTW did you try a new user account.

     
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  • Currently Being Moderated
    Feb 1, 2010 10:01 PM   in reply to Wade_Zimmerman

    I did try a new user account - no success. I haven't added any new fonts for quite some time, so I can't see how that might be an issue - however, I use Font Doctor from time to time to check for problems, so I will try that. At present, no other apps are showing that kind of conflict. As for database, are you referring to a font database or something else?

     

    If the message is "unable to set maximum number of files to be opened," wouldn't that imply that some kind of information is supposed to be written to some kind of file during the launch process - and for some reason, that information can't be written?

     
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  • Currently Being Moderated
    Feb 1, 2010 10:08 PM   in reply to Wade_Zimmerman

    Ran Font Doctor - found some problems, had certain fonts moved or repaired. Illustrator still keeps throwing the same error.

     
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  • Currently Being Moderated
    Feb 2, 2010 12:22 AM   in reply to NeuMedia

    I notice the users with this problem have similar software installed and a very similar set up.

     

    I can't help think it is related to a corruption or conflict you all share.

     
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  • Currently Being Moderated
    Feb 2, 2010 5:00 AM   in reply to Wade_Zimmerman

    You have a point, but what puzzles me is why it just suddenly appeared. It's not like Illustrator never ran from the day I first installed it. It was running fine, and only just recently did it quit working. Been trying to think about what changed about

    my system and I'm not coming up with anything. SmartBoard had been installed for a while, and Illustrator was working all that time. It's too bad the logs don't divulge better information that I can use.

     
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  • Currently Being Moderated
    Feb 2, 2010 5:10 AM   in reply to NeuMedia

    Perhaps it is one of those things that just needs a day or tow of refection to figure out.

     

    Edit

     

    What were you doing before this problem showed up, do you recall?

     
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  • Currently Being Moderated
    Feb 2, 2010 6:26 AM   in reply to MFA Productions

    Same issue here except CS3 Master Suite.  Installed new smart drivers last week and now illustrator gives same error.  Adobe refuses to help without service contract.  Smart drivers seem to be the issue as I have now replicated the problem on a different machine.

     
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  • Currently Being Moderated
    Feb 2, 2010 9:13 AM   in reply to MFA Productions

    I know it's the cause but just removing drivers doesn't work, I am doing a clean install of os x.

     
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  • Currently Being Moderated
    Feb 3, 2010 4:20 PM   in reply to MFA Productions

    SMART found a fix for this issue.

     

    You need to modify (or remove) /etc/launchd.conf. The entry that is causing the problem is the "limit maxfiles" line. If you remove that line and restart the problem will be fixed.

     

    You can also remove the whole file but if you have other settings modified in that file then they will go back to the system default.

     

    You will also need to have root access to make this change.

     

    Hope this helps.

     
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  • Currently Being Moderated
    Feb 3, 2010 4:51 PM   in reply to Colind1

    That worked!! Thanks so much for posting that solution! I'd love to know how on earth they figured that out.

     

    Whew! Now I can get back to work.

     
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  • Currently Being Moderated
    Feb 3, 2010 6:39 PM   in reply to Colind1

    sorry to sound ignorant, but i'm having the same issue on my mac after installing smartboard. where do i find "/etc/launchd.conf"? i've done a spotlight search and can't find any files of that name.

     

    thanks in advance

     
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  • Currently Being Moderated
    Feb 3, 2010 9:25 PM   in reply to MFA Productions

    brilliant!

     

    thanks

     
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  • Currently Being Moderated
    Feb 3, 2010 10:03 PM   in reply to MFA Productions

    I am real please to see things running again for everyone. Remember this experience the next time you have problem you do not understand.

     

    It is going to save you a lot of pain. And time.

     

    This really did not look like a bug. Bugs are pretty consistent and effect a much larger group usually.

     

    however from the behavior it seemed to me something was causing a code to return an improper value. Hence the error.

     

    So all is well and keep in mind conflicts can be document wise, application wise, user wise and system wise. It can be internal or external. Jumping to conclusions will not help you solve the problem and might cause some serious mistakes on your part, I know from experience.

     

    So you have some very good news but the OP though they marked the thread answered did not mark the post giving the answer which will make it more difficult to a reader to locate the answer but you could go back and mark it helpful that would at least give it a highlight.

     
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  • Currently Being Moderated
    Feb 4, 2010 2:10 PM   in reply to MFA Productions

    I was experiencing the same problem. Our IT director contacted the Smartboard people and they sent the following fix:


    1.    Open a Terminal window.
    2.    Type the following command in the Terminal window:
    Sudo rm /etc/launchd.conf      <press Return, you will be prompted to enter your administrator password>
    3.    Reboot

     

    It worked...and was considerably less trouble. I haven't re-installed the drivers for the smartboard just yet but was assured that both products will now work.

     
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  • Currently Being Moderated
    Feb 4, 2010 2:41 PM   in reply to njones1946

    The previous post would be a good one to mark as helpful as well.

     

    Thanks.

     
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  • Currently Being Moderated
    Feb 16, 2010 6:45 AM   in reply to MFA Productions

    I did this--which got Illustrator to work again--but I think I have a new problem as a result of deleting

    the launchd.conf file.  Now when I open the SMART response software, and start a class, it tells

    me the classroom is not available.

     

    I want to try the other solution put forth here--but do not know where to put the launchd.conf file back to.

     

    Please help.

     
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  • Currently Being Moderated
    Feb 16, 2010 7:37 AM   in reply to MFA Productions

    Actually, because of the hell I went through getting SMART Response to

    work, then getting Illustrator to work, I totally overthought it

    today--my problem was solved when I connected the remote hub to my

    computer.  Ahh, you gotta love human error.

     

    Kely Wakely

    Art Technology Instructor

    Anoka-Hennepin S.T.E.P.

    763-433-4035

    "Technology simplifies our lives"

     
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  • Currently Being Moderated
    Feb 21, 2010 4:36 PM   in reply to MFA Productions

    We might be getting somewhere here. I have the same problem. Last night my wife installed Smartboard onto her computer. She is an elementary school teacher.

     

    I am horrible with computers. So if this is any sort of insight, (as it won't help me trouble shoot), please share. I just design lol.

     
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