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Elements 8: Serial Number Accepted, Log-on Okay; Download 30 day Trial.

Jan 31, 2010 4:27 AM

I have purchased Photoshop Elements 8; my serial number is accepted, and account opens under my name and welcomes me back.  I receive a notice that I have a notice "check out some quick tips to see what you can do with your 30-day trial of Photoshop Elements 8".

 

I get no option to contact Customer Service by Email.  I am on the East Coast, Time Zone "-5"; I can't even get "On-Line Chat".

 

I am going to delete the program, and absorb the cost; this is not the only program available for processing photographs!  I plan to find another program that has an easier Customer Service function.  I am doing all of their work, and find it impossible to get satisfactory Customer Service.

 

PS:  I am also deleting Adobe "Reader 9" from my system!

 

John Anderson, 20 Haven Avenue, Abingdon, MD 21009.

 
Replies
  • Currently Being Moderated
    Mar 25, 2010 2:48 AM   in reply to John J. Anderson

    Hi John,

     

    Have you already returned the product? If you are still interested together we can discuss the issue and see if I can help you..Sorry saw this post only today..

     

    Regards,

    Ankush

     
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  • Currently Being Moderated
    Mar 25, 2010 4:12 AM   in reply to John J. Anderson

    Hi John,

     

    Glad to hear that you havent given up on PSE.

     

    Just a suggestion: If PSE 8 is already installed right now on your machine and you are planning to upgrade your OS now, then please uninstall it first and then upgrade the OS. This way you will be able to make sure that you dont run into any issues which may be caused by OS upgrade.

     

    I am not much aware of how sales team works to be very frank, but I know that there have been instances on the forum where users have contacted Adobe sales team, talked to them over the phone, explained the situation and got a backup/duplicate DVD by confirming that they are having a valid serial number/purchase order of PSE 8. Try it out and you might be lucky to get a copy for yourself.

     


    Regards,

    Ankush

     
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  • Currently Being Moderated
    May 9, 2010 7:52 PM   in reply to John J. Anderson

    You also should download a copy of the Elements 8 installer utility (you used it to install Elements), and keep it in a safe place on your hard drive. 

     

    Let's say your computer crashes in a year, or you switch to another Windows computer.  As long as you have a master copy of Elements 8, you can re-install Elements again on a new computer. 

     

    If you don't have a master copy of Elements 8, then you won't be able to reinstall Elements.  You then could go to the Adobe web site and try to download another copy of Elements 8 - but will it be on the Adobe web site in a year?  Probably not.  Adobe will have released Elements 9 - and you won't be able to get a master copy of Elements 8.

     

    So download a copy of the Elements 8 installer utility, and keep it in a safe place on your hard drive. 

     
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  • Currently Being Moderated
    May 9, 2010 9:20 PM   in reply to Bob Leahy

    ou then could go to the Adobe web site and try to download another copy of Elements 8 - but will it be on the Adobe web site in a year?  Probably not.  Adobe will have released Elements 9 - and you won't be able to get a master copy of Elements 8.

     

    Downloaded software is available through your store account for three years, but I agree that it's prudent to keep a copy of the original download, just in case.

     
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  • Currently Being Moderated
    Jul 21, 2010 10:35 AM   in reply to Barbara B.

    To get a disc you can call up 18006337768 and the

    customer service will ship you a disc after verifying a few details and proof of purchase at a nominal co

    st of $9.99 - $19.99.


     
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