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Acrobat Windows (read-only)

Bob Zingo

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Missing PDF Toolbar in IE8

Jan 31, 2010 7:30 PM

Hi.

Running Win7 with IE8 and Acrobat 9 Standard. For some reason after I installed Acrobat 9, IE8 does not load the Adobe tool bar.

In IE8 Under Tools > Manage Add-ons (Currently loaded add-ons) I can see the following:

1. Adobe PDF Link Helper
2. Adobe PDF Conversion Toolbar Helper

3. SmartSelect Class

What I do not see listed is just simply "Adobe PDF"

Anyone know how to get it back?

This is what it should look like (snap shot taken from another machine).

Attachments:

Snap3.png (23.9 K)

35203 Views 36 Replies Latest reply: Gregg Marshman, Oct 21, 2011 12:26 AM

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1. Bernd Alheit,

Feb 1, 2010 12:33 AM in reply to Bob Zingo

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Activate 'Adobe PDF Conversion Toolbar Helper' or look at the other machine.

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2. Bob Zingo,

Feb 1, 2010 9:37 AM in reply to Bernd Alheit

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Bernd thanks for the reply.

All three of the items listed in my original note are already showing as "enabled" under Manage add-ons > Currently loaded add-ons.

But still, no PDF tool bar in IE8.

Attachments:

Snap1.png (44.6 K)

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3. Bill@VT,

Feb 1, 2010 10:27 AM in reply to Bob Zingo

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I went to VIEW>Toolbars and disabled the Adobe PDF toolbar. I then reenabled it and it came back. This is apparently and issue with an IE8 update.

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4. Bob Zingo,

Feb 1, 2010 12:18 PM in reply to Bill@VT

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I'd do that, if I could.

Unfortunately there isn't any PDF toolbar menu item, at all.

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5. Bill@VT,

Feb 1, 2010 3:13 PM in reply to Bob Zingo

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Use F8 or F9 to get the toolbar back. One is for the toolbar and the other for the menus. You may have accidentally turned the toolbars off, or that happened with a PDF that was set to turn them off.

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6. Bob Zingo,

Feb 1, 2010 3:54 PM in reply to Bill@VT

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Bill,

F8 and F9 don't have any functionality at all with IE8 that I'm aware of.

Here's the screen cap below. Note there is no "Adobe PDF" menu item at all.

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7. Bill@VT,

Feb 1, 2010 4:33 PM in reply to Bob Zingo

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Opps, sorry. I was thinking AA at the time and not IE. The PDF bar should be listed under the view>toolbars. I had inconsistent results with this button, but it did give me the desired toolbar item.

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8. Bob Zingo,

Feb 1, 2010 4:48 PM in reply to Bill@VT

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Nope, not there either...

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9. Bill@VT,

Feb 1, 2010 4:58 PM in reply to Bob Zingo

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Try checking TOOLS>Manage Add-ons and see if the Adobe items are enabled. I have 4 Adobe related items enabled with AA7 in IE8. It sounds like you have Acrobat disabled. Sorry to be slow to get back to IE8, but it is not my preferred browser.

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10. Bob Zingo,

Feb 1, 2010 5:28 PM in reply to Bill@VT

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Hi.

Running Win7 with IE8 and Acrobat 9 Standard. For some reason after I installed Acrobat 9, IE8 does not load the Adobe tool bar.

In IE8 Under Tools > Manage Add-ons (Currently loaded add-ons) I can see the following:

1. Adobe PDF Link Helper
2. Adobe PDF Conversion Toolbar Helper
3. SmartSelect Class

What I do not see listed is just simply "Adobe PDF"

Anyone know how to get it back?

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11. Bill@VT,

Feb 1, 2010 5:50 PM in reply to Bob Zingo

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What version of AA9?

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12. Bob Zingo,

Feb 1, 2010 6:22 PM in reply to Bill@VT

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Hi.

Running Win7 with IE8 and Acrobat 9 Standard. For some reason after I installed Acrobat 9, IE8 does not load the Adobe tool bar.

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13. Bill@VT,

Feb 1, 2010 6:47 PM in reply to Bob Zingo

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AA9 is at AA9.3 as I recall. Are you running AA9.0? If so, then install all of the updates in order and try again.

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14. Bob Zingo,

Feb 1, 2010 7:08 PM in reply to Bill@VT

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AA9.3

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15. Bill@VT,

Feb 2, 2010 2:13 AM in reply to Bob Zingo

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Drat, I thought maybe an update would help, but you are already there. I am running out of ideas, but would suggest a repair on Acrobat (done from the control panel>add & remove programs (in XP, a bit different in VISTA).

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16. Bob Zingo,

Feb 2, 2010 5:52 AM in reply to Bill@VT

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Unfortunately there is no repair option under control panel>add & remove programs.

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17. Bill@VT,

Feb 2, 2010 6:27 AM in reply to Bob Zingo

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In VISTA it is at Control Panel>Programs and Features. I selected Acrobat and it started the process, coming to a point of allowing me to modify, repair, or uninstall. Of course I cancelled, but that is the location. As I indicated the location was different in VISTA where there is no Add & Remove Programs.

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18. Bob Zingo,

Feb 2, 2010 7:03 PM in reply to Bill@VT

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Bob thanks, but unless I know this is the expected behavior in Win7 with AA Std 9.0, I'd be reluctant to try it. What if it doesn't offer me the repair option, and instead fully un-installs the application. Then I'd have a lot more work.

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19. Bernd Alheit,

Feb 2, 2010 11:42 PM in reply to Bob Zingo

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You can use the repair option in the help menu of Acrobat.

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20. SLBseeker,

Jan 1, 2011 12:01 PM in reply to Bob Zingo

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Having a similar problem with IE8. Have Acrobat Pro 9 too. I enabled in IE8 pdf but no toolbar shows up anywhere. Have Windows 7 too. Also, in older IE version, when I right click the mouse, convert to pdf and append to pdf were there. With IE8, nothing. I know I can convert using Acrobat Pro 9, but prefer the convenience on IE8. Have you solved the problem yet?

Message was edited by: SLBseeker

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21. SLBseeker,

Jan 1, 2011 12:02 PM in reply to Bob Zingo

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Having a similar problem with IE8. Have Acrobat Pro 9 too. I enabled in IE8
pdf but no toolbar shows up anywhere. Have Windows 7 too. Also, in older IE version, when I right click the mouse, convert to pdf and append to pdf were there. With IE8, nothing. I know I can convert using Acrobat Pro 9, but prefer the convenience on IE8. Have you solved the problem yet?

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22. Bob Zingo,

Jan 1, 2011 2:12 PM in reply to SLBseeker

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Nope... it remains an unsolved mystery.

If I recall correctly, most of the methods that were suggested for "fixing" the
problem were fairly involved, including re-installing windows. So I just left
it alone.

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23. Sasha_G,

Feb 22, 2011 1:46 PM in reply to Bob Zingo

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I've got the same issue with one user.
Tried to reset IE 8 to default settings as per: http://windows.microsoft.com/en-GB/windows-vista/Reset-Internet-Explor er-8-settings
No luck with that.
I also did all updates for Adobe 9 Pro, and this didn't help either.
What I noticed is that it works fine when you login under different user account. I understand that this isn't the best solution, but you might want to re create your account and see if it'll work.

Regards,

Sasha
http://www.semargl.ca

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24. taffybach,

Feb 28, 2011 3:29 PM in reply to Bob Zingo

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I've just had the same problem with Adobe X.
After a little digging on forums and finding no real answer I had a lateral think and found the problem.

You need to fix this in the Adobe reader sofwtare NOT in IE8.

Open up Adobe reader.
Go to Edit - Preferences
Click on Internet
Remove the Tick from the Display in read Mode by Default box

You should now find that the toolbar is back when you open a PDF in IE8.

Hope this works for you - it did for me.

Rgds
taffybach

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25. Braunsky,

Mar 20, 2011 7:30 PM in reply to Bob Zingo

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I'm having the same problem, but I don't have Acrobat Reader installed, so that's not the issue. What makes it stranger is that
if I go to Help through Acrobat, the IE8 screen that comes up DOES have the Acrobat PDF bar and buttons and some others, and they all show up when I go to manage the tool bars. In the "ordinary" IE8 window, the Acrobat tool bar and some others are completely absent and do not appear in any list of available tool bars. What is going on? Evidently Windows 7 now has a "Shadow" feature with the power to cloud men's minds. IE, it's really there but Win 7 isn't letting us see it.

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26. taffybach,

Mar 21, 2011 3:22 AM in reply to Braunsky

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Try installing the reader and then go through the steps I mentioned above. Not sure it'll help but worth a try.

taffybach

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27. Braunsky,

Mar 21, 2011 6:26 AM in reply to taffybach

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I just found that the problem is the 64 bit version of IE 8. When I switch to the 32 bit version, which is an option under "all programs," the missing toolbars are there. Sheesh. You'd think either Microsoft or Adobe would have figured this out. There are a number of forums/blogs/support conversations where this problem is discussed and no solution offered. They don't even identify the problem.

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28. taffybach,

Mar 21, 2011 7:55 AM in reply to Braunsky

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Good spot - hopefully people will find their way here :-)

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29. Braunsky,

Mar 22, 2011 6:14 AM in reply to Bob Zingo

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BZ - Did switching to the 32 bit IE bring back the Adobe toolbar for you?

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30. taffybach,

Mar 22, 2011 6:20 AM in reply to Braunsky

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I didn't need to. The solution that I posted above worked for me.

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31. Braunsky,

Mar 22, 2011 7:22 AM in reply to taffybach

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Sorry - I was trying to reach the original poster!

SJB

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32. SLBseeker,

Mar 22, 2011 1:38 PM in reply to Braunsky

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If you are asking me...actually IE8 for whatever reason all of a sudden when I right clicked the mouse, convert to pdf, etc. showed up. Although the pdf toolbar never did. Then a few months later my whole computer died after 10 months of Dell tech support and software support troubleshooting! Motherboard and power unit had to be replaced twice; and OS restored to factory. I'm in the middle of reinstalling all my software, and working through each glitch with updates, etc. What a journey! I wrote about it in my lifeskills newspaper byline and blog, My Job & Technology...a merger made in ....! Read for your enjoyment and empathy!

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33. Sasha_G,

Mar 22, 2011 1:46 PM in reply to SLBseeker

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out of topick:
after 10 months of Dell tech support and software support troubleshooting
LoL, That's why you i don't do any business with Dell. AT ALL!

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34. JRiggs Sr,

Sep 15, 2011 4:23 AM in reply to Bob Zingo

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I had this same problem with Adobe x Pro, IE8, and Windows XP. I found my issue to be within IE. I went to Tools>Internet Options>Advanced(tab) and enabled "Enable third party browser extensions*". After restarting IE my Adobe toolbar was back! Hope this helps.

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35. Delano1234,

Oct 7, 2011 2:44 PM in reply to Bob Zingo

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Bob, I am having a similar problem. Here is what I have discovered:

Down at the lower portion of the screen appears a "mini toolbar" with save, print, page up, page down, etc. icons. The last Icon on the right "Adobe" symbol brings up the expected toolbar and navigation buttons. F8 also works. This is not on every pdf I open only certain ones (i.e. not opened in a new window, etc.)

Many of the solutions above are helpful, and although good to know, do not solve the issue (at least not for me), and I presume not for you.

I would like to see if there is a way to keep the toolbar set so it appears next time a pdf is viewed in the browser. IE8, AAX, ARX

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Oct 20, 2011

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36. Gregg Marshman,

Oct 21, 2011 12:26 AM in reply to Bob Zingo

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Confirming that the issue is related to the 32 vs 64 bit versions of IE. I can have both versions open and the 32bit version has the convert toolbar and the 64bit version does not. I am using AA X and a "repair" does not install the Adobe toolbar in the 64bit version of IE (currently using v9). I assume Adobe have not got the 64bit compatible add-on working, even if it links to the 32bit AA X tools.

It would be nice to know when Adobe will have the 64bit versions of AA up and running.
(I am also waiting for 64bit Creative Suite !!)

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